Paid, no subscription

[JinxFormal]

My Question or Issue

One of my friends, paid for a year subscription. The transaction went through but my friend Isn't getting a paid subscription. She's still on the free service. We've tried logging out and back in. And most troubleshooting things, still no luck. 

[Billy-J]

Hey @JinxFormal, thanks for reaching out!

Could you send me a screenshot of your Receipts page? Please make sure to hide sensitive info when posting to the community.

Keep me posted!