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Paid, no subscription

Paid, no subscription

Avatar of JinxFormal
Newbie
2019-07-07 09:23 AM

My Question or Issue

One of my friends, paid for a year subscription. The transaction went through but my friend Isn't getting a paid subscription. She's still on the free service. We've tried logging out and back in. And most troubleshooting things, still no luck. 

 

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Avatar of Billy-J
Spotify Star
Spotify Star
2019-07-07 04:23 PM

Hey @JinxFormal, thanks for reaching out!

 

Could you send me a screenshot of your Receipts page? Please make sure to hide sensitive info when posting to the community.

 

Keep me posted!

Billy-JSpotify Star
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