Paid subcription but Spotify still paused.

[leizylr]

Hello, please help me what to do. I already paid my Spotify premium subscription this afternoon but I still can't access to it. Thanks 

[user-removed]

Hey @leizylr,

Is your account showing as premium on your online overview?

If it is showing as premium, try logging out and back in again from spotify app. If you are still having issues, try a clean reinstallation of the application. 

Let me know how it goes:)

[leizylr]

Hi @archen, I already clear my Spotify app data but still no progress.

[user-removed]

Try restarting your device or reinstalling the app. 

Also, double check your details, its easy to accidentally have two accounts, one with a Spotify username and another using your Facebook details.

[leizylr]

Is it possible even I only subscribe 1 specific account? I paid my bill thru Cebuana Lhullier via Dragonpay. I have my receipt here but I don't who should I contact for my problem.

[user-removed]

Just to confirm, does your account says you are on premium?

[leizylr]

Yes, my free trial ended early this month. I was not able to deposit on my atm card that I used to subscribe that why I pay via remittance this afternoon but untill now still  I can't go back to premium.

I already restart my phone, reinstall the Spotify app but I'm just on the free Spotify. Can't access my premium.

[user-removed]

Did you recieve confirmation email from dragonpay? Also when did you pay?

[leizylr]

I didn't receive any confirmation from dragonpay, just the receipt from the remittance center. I paid it only this afternoon at 2pm.

[user-removed · Accepted solution]

Oh okay, you need to wait until tomorrow. You're payment is still on hold by this time. Dragonpay process Cebuana Lhuillier bills payments morning of the next day.

[leizylr]

Really? Thank you Sir. I'm on the edge of downgrading my Spotify to basic. Thanks for all your help. Godbless you.