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PlanPremium IndividualCountryUSA My Question or IssueHello! I have Premium Individual and am grandfathered in to "Access to Hulu." I cannot access Hulu when trying to login via username and password. I've tried logging into Hulu through my Spotify Ac...
Visitor
71702 Views
31 replies
2 likes
Moderator
120733 Views
36 replies
0 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
156565 Views
69 replies
10 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
306830 Views
169 replies
13 likes
Hi..I hope someone can help me. I'm haveing trouble with activating my family account.Before I can invite my family-members, I have to enter my personal infos, suchs as my name and address but entered correctly it says "Oops something went wrong, ple...
Hi.. I hope someone can help me. I'm haveing trouble with activating my family account. Before I can invite my family-members, I have to enter my personal infos, suchs as my name and address but en...
Newbie
680 Views
2 replies
0 likes
Hace unos meses contraté el plan Premium por $9.00MXN durante 3 meses y luego planeaba cambiar a Premium FamiliarSe me pasó la fecha de pago y me hicieron el cargo de $99.00MXN.Quiero cambiar a Premium Familiar pero un faltan dos semanas aproximadame...
Hace unos meses contraté el plan Premium por $9.00MXN durante 3 meses y luego planeaba cambiar a Premium Familiar Se me pasó la fecha de pago y me hicieron el cargo de $99.00MXN. Quiero cambiar a P...
307 Views
0 replies
0 likes
I started the 30 day trial on September 23rd and it said that after September 30th I will be charged, why will I be charged when it is a 30 day trial for free? I also did not get an email of the reciept.
I started the 30 day trial on September 23rd and it said that after September 30th I will be charged, why will I be charged when it is a 30 day trial for free? I also did not get an email of the reci...
Community Legend
279 Views
1 replies
0 likes
I accidentaly cancelled my premium subscription and as i subscribe again theres an error that it cant send the pin on my mobile please hellopp
I accidentaly cancelled my premium subscription and as i subscribe again theres an error that it cant send the pin on my mobile please hellopp
Gig Goer
612 Views
3 replies
0 likes
I am cancelling my account with Rogers on Tuesday and going with Telus. I currently have a Spotify account with Rogers. I will be signing up and paying my own way with Spotify, but will I lose my acount and all my music when I do this switch?
I am cancelling my account with Rogers on Tuesday and going with Telus. I currently have a Spotify account with Rogers. I will be signing up and paying my own way with Spotify, but will I lose my aco...
Spotify Star
278 Views
1 replies
0 likes
Last night, I was thinking of getting the student subscription. After entering my credit card info I realized that my college wasn't in the available college list so I didn't get the premium upgrade since I was not available. This morning, I looked u...
Last night, I was thinking of getting the student subscription. After entering my credit card info I realized that my college wasn't in the available college list so I didn't get the premium upgrade ...
Spotify Star
270 Views
1 replies
0 likes
Hola, hice el pago para el descuento de estudiante que se supone era por 12 meses, pero en el extracto bancario aparece que se hizo a 24 cuotas, por qué se supone que ocurrió esto si incluso en los terminos y condiciones aparace que solo es por 12 me...
Hola, hice el pago para el descuento de estudiante que se supone era por 12 meses, pero en el extracto bancario aparece que se hizo a 24 cuotas, por qué se supone que ocurrió esto si incluso en los t...
Casual Listener
2561 Views
4 replies
0 likes
14 Eylül 2017 tarihinde Spotify Öğrenci İndirime katıldım. Kayıt olurken para çekilmeyeceği söyleniyordu ama çekildi , bu 7 tllik ücretin geri iade edilmesini rica ediyorum
14 Eylül 2017 tarihinde Spotify Öğrenci İndirime katıldım. Kayıt olurken para çekilmeyeceği söyleniyordu ama çekildi , bu 7 tllik ücretin geri iade edilmesini rica ediyorum
Newbie
446 Views
2 replies
0 likes
i work at Starbucks so I wanted to use my partner number for my current Spotify account but I accidentally logged in using my Facebook, which pretty much created a whole nother separate account. And now I can't use my partner number for my actual acc...
i work at Starbucks so I wanted to use my partner number for my current Spotify account but I accidentally logged in using my Facebook, which pretty much created a whole nother separate account. And ...
Roadie
513 Views
1 replies
0 likes
Yesterday I paid for premium on my account and I had a receipt sent through, I went on to use my account and it’s not upgraded yet. I tried logging out and logging back in (as well as in various other devices) and still nothing? It’s exactly the same...
Yesterday I paid for premium on my account and I had a receipt sent through, I went on to use my account and it’s not upgraded yet. I tried logging out and logging back in (as well as in various othe...
Roadie
360 Views
1 replies
0 likes
I've recently changed to a new Spotify account as I wasn't able to access my old one cos it said there was an error but now I've been charged on my old account which I no longer have access to? How do I make the payments stop
I've recently changed to a new Spotify account as I wasn't able to access my old one cos it said there was an error but now I've been charged on my old account which I no longer have access to? How d...
Roadie
361 Views
1 replies
0 likes
i changed my mobile.with my new mobile i cant connect as premium.However membership fee is charging through my credit card
i changed my mobile.with my new mobile i cant connect as premium.However membership fee is charging through my credit card
Roadie
291 Views
1 replies
0 likes
I already paid my bill but account subscription is still free. What should I do to activate it? I already tried logging in and out but it won't work. I even tried uninstalling it and installing it again but it still says that my subscription is still...
I already paid my bill but account subscription is still free. What should I do to activate it? I already tried logging in and out but it won't work. I even tried uninstalling it and installing it ag...
Roadie
531 Views
1 replies
0 likes
I have premium on my facebook linked account but I can't log into facebook anymore to access that account. I've made a new spotify account but I'm still paying for premium on my old account. What can I do?
I have premium on my facebook linked account but I can't log into facebook anymore to access that account. I've made a new spotify account but I'm still paying for premium on my old account. What can...
Roadie
310 Views
1 replies
0 likes
Se me cobro mi suscripcion dos veces el mismo dia, no aparece en mis recibos pero si en mi estado de cuenta en el banco y no se me realizo ningun deposito.
Se me cobro mi suscripcion dos veces el mismo dia, no aparece en mis recibos pero si en mi estado de cuenta en el banco y no se me realizo ningun deposito.
213 Views
0 replies
0 likes
Hi, I had Spotify premium for ages and when I downloaded Spotify into my new iphone, its showing me that I no longer have premium. However, when I go into my settings, under my apps, I see that I'm still subscribed to premium. How do I sync these two...
Hi, I had Spotify premium for ages and when I downloaded Spotify into my new iphone, its showing me that I no longer have premium. However, when I go into my settings, under my apps, I see that I'm s...
Community Legend
337 Views
1 replies
0 likes
I have switched from regular premium to premium for students, is there a way for me to pay for an annual subscription instead of the monthly subscription? I can't seem to find the option in the website.
I have switched from regular premium to premium for students, is there a way for me to pay for an annual subscription instead of the monthly subscription? I can't seem to find the option in the websi...
Spotify Star
723 Views
1 replies
1 likes
Hello Spotify Team! So to begin with, I decided to get Spotify Premium for Students today and tried getting it through my Android phone (OnePlus 3). But whenever (3 times) I would land on the Student Verification Page where you have to "Choose a File...
Hello Spotify Team! So to begin with, I decided to get Spotify Premium for Students today and tried getting it through my Android phone (OnePlus 3). But whenever (3 times) I would land on th...
Not applicable
491 Views
3 replies
0 likes
Tengo un problena con la suscipcion y es que solo queria los tres meses de descuento, pagarlo a precio completo es algo caro y quisiera un reembolso por favor. Un consejo: deberian enviar un correo un dia antes de que hagan la transaccion como otros ...
Tengo un problena con la suscipcion y es que solo queria los tres meses de descuento, pagarlo a precio completo es algo caro y quisiera un reembolso por favor. Un consejo: deberian enviar un correo u...
578 Views
0 replies
0 likes
My account failed because i had replaced my debit card. I updated my payment, but now i have to wait a month to get spotify again. is there a way to pay now for spotify now?
My account failed because i had replaced my debit card. I updated my payment, but now i have to wait a month to get spotify again. is there a way to pay now for spotify now?
Community Legend
618 Views
3 replies
0 likes
