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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5346 Views
  • 23 replies
  • 2 likes
  • 5346 Views
  • 23 replies
  • 2 likes

Got offered premium for free but then 6 months for 9kr...

Hi,Spotify sent me a text a week after I quit premium for the summer as it didn't work while we were on holiday in Turkey anyway. I got an sms on Monday offering me free premium but when I clicked on the link, it instead offered 6 months for 9kr. I h...

  • Casual Listener
  • Hi, Spotify sent me a text a week after I quit premium for the summer as it didn't work while we were on holiday in Turkey anyway. I got an sms on Monday offering me free premium but when I clicked ...
  • Maxim
  • Spotify Star
  • 545 Views
  • 5 replies
  • 0 likes
  • 545 Views
  • 5 replies
  • 0 likes

Premium wont work

Just changed phones and re downloded spotify, it is now saying i am no longer premium although on my account it says i am?

  • Newbie
  • Just changed phones and re downloded spotify, it is now saying i am no longer premium although on my account it says i am?
  • Maxim
  • Spotify Star
  • 309 Views
  • 1 replies
  • 0 likes
  • 309 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Premium isnt working on my phone!

I bought the student premium version and I got the confirmation email and it works on my laptop, but when I'm trying on my phone it prompts to buy premium again. I double checked to make sure I was using the same account info and I actually just boug...

  • Newbie
  • I bought the student premium version and I got the confirmation email and it works on my laptop, but when I'm trying on my phone it prompts to buy premium again. I double checked to make sure I was u...
  • Stepho3
  • Casual Listener
  • 414 Views
  • 5 replies
  • 0 likes
  • 414 Views
  • 5 replies
  • 0 likes

charged 3 times

I was charged 3 times a different occasion 1 on 17 june (not the normal date) on my phone bills and the other one twice the 7 july one on my credit and the other on my phone bills i need help i think i'm victim of fraud because it's sixth month that ...

  • Newbie
  • I was charged 3 times a different occasion 1 on 17 june (not the normal date) on my phone bills and the other one twice the 7 july one on my credit and the other on my phone bills i need help i think...
  • osornios
  • Spotify Star
  • 496 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 496 Views
  • 1 replies
  • 0 likes

I wanted to pay for my monthly spotify but was charged for a whole year of subscription

I was charged for 12 months of spotify premium when Inonly asked doe 1 month. How can I reverse this and get my money back?

  • Newbie
  • I was charged for 12 months of spotify premium when Inonly asked doe 1 month. How can I reverse this and get my money back?
  • osornios
  • Spotify Star
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

Premium not working

Had premium a long time, cancelled it for a month two months ago, then paid last month via my phone bill, then subscribed again today like usual, same account, card, details etc. Tried everything on help page, refusing to work. Help please? Getting f...

  • Newbie
  • Had premium a long time, cancelled it for a month two months ago, then paid last month via my phone bill, then subscribed again today like usual, same account, card, details etc. Tried everything on ...
  • KatesHere
  • Community Legend
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

Superuser Contribution PREMIUN

HOLA!Hace un mes que pague la promocion de 3 meses por $99.99 y me llego un correo diciendo que tengo que en 7 dias se cancela mi cuenta premiun .Entonces.... mi promocion no se hace valida o como.....

  • Casual Listener
  • HOLA! Hace un mes que pague la promocion de 3 meses por $99.99 y me llego un correo diciendo que tengo que en 7 dias se cancela mi cuenta premiun . Entonces.... mi promocion no se hace valida o com...
  • Maria_B
  • Moderator
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium

Tenemos una cuenta premium y no le llega el mail de invitacion a mi familia cuando se los envio. Como puedo solucionarlo? Gracias

  • Newbie
  • Tenemos una cuenta premium y no le llega el mail de invitacion a mi familia cuando se los envio. Como puedo solucionarlo? Gracias
  • Maria_B
  • Moderator
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

Solved!! Music available offline but I can't go back to the previous song or take shuffle off

I started Spotify premium about a 2 weeks ago and I had all of the premium features until today. I can go offline but I can't repeat songs, go back, or take it off shuffle. It tells me I need Spotify premium.

  • Newbie
  • I started Spotify premium about a 2 weeks ago and I had all of the premium features until today. I can go offline but I can't repeat songs, go back, or take it off shuffle. It tells me I need Spotify...
  • KatesHere
  • Community Legend
  • 360 Views
  • 1 replies
  • 0 likes
  • 360 Views
  • 1 replies
  • 0 likes

Paying for free

I have been charged for spotify 9.99 but it says I am on the free subscription I want to cancel my account and get a refund

  • Newbie
  • I have been charged for spotify 9.99 but it says I am on the free subscription I want to cancel my account and get a refund
  • KatesHere
  • Community Legend
  • 150 Views
  • 1 replies
  • 1 likes
  • 150 Views
  • 1 replies
  • 1 likes

Not all premium features are workimg

I have bought premium and the money has been taken out. Although the songs are downloaded I still cannot skip more than 5 songs and after them it still comes up with a message saying it is a premium feature. Once I have clicked on it it, it then show...

  • Casual Listener
  • I have bought premium and the money has been taken out. Although the songs are downloaded I still cannot skip more than 5 songs and after them it still comes up with a message saying it is a premium ...
  • KatesHere
  • Community Legend
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

Pague mi cuenta premiun y no puedo utilizarla

Nesesito ayuda , yo tenía activada mi cuenta premiun ,de repente me aparece mi cuenta como gratis pero me están llegando recibos de que me están cobrando , solo quiero saber si se puede poner en premiun de nuevo o ya saber cómo cancelar ....

  • Newbie
  • Nesesito ayuda , yo tenía activada mi cuenta premiun ,de repente me aparece mi cuenta como gratis pero me están llegando recibos de que me están cobrando , solo quiero saber si se puede poner en prem...
  • osornios
  • Spotify Star
  • 346 Views
  • 7 replies
  • 0 likes
  • 346 Views
  • 7 replies
  • 0 likes

Mi tarjeta Visa Bancomer en México no acepta el pago.

Al querer aplicar el pago con mi tarjeta Visa BBVA Bancomer aparece un leyenda que dice "ocurrió un error, inténtalo más tarde" llevo así varios días.

  • Newbie
  • Al querer aplicar el pago con mi tarjeta Visa BBVA Bancomer aparece un leyenda que dice "ocurrió un error, inténtalo más tarde" llevo así varios días.
  • 80heriberto
  • Newbie
  • 598 Views
  • 1 replies
  • 0 likes
  • 598 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged 2 times

I had the student account and then I was checking my bank account and it said that I'm being charged back to regular account. I'm still in school, so I reapplied for the student account. I just got charged again. Could you help me?

  • Newbie
  • I had the student account and then I was checking my bank account and it said that I'm being charged back to regular account. I'm still in school, so I reapplied for the student account. I just got c...
  • Maria_B
  • Moderator
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Premium Family double charge for 3 months

Hello. Since Spotify doesnt' have customer service, I guess this is the only place I can try and fix my double charge on our accounts. We upgraded 3 months ago to premium for family, and we linked our accounts to the family plan. However, I just noti...

  • Newbie
  • Hello.   Since Spotify doesnt' have customer service, I guess this is the only place I can try and fix my double charge on our accounts.   We upgraded 3 months ago to premium for family...
  • 168 Views
  • 0 replies
  • 0 likes
  • 168 Views
  • 0 replies
  • 0 likes

Superuser Contribution Cuenta Premium

Desde hace dos años hasta hoy he tenido cuenta premium, y a dia de hoy sin tocar nada se a cancelado la cuenta y me la han puesto free, a que se debe?

  • Newbie
  • Desde hace dos años hasta hoy he tenido cuenta premium, y a dia de hoy sin tocar nada se a cancelado la cuenta y me la han puesto free, a que se debe?
  • Maria_B
  • Moderator
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't upgrade new credit card details

I am trying to enter new card details for my subscription and just keep getting the message "this page has expired please reload and try again" Have tried 4 times now and nothing is happening. Please help!!

  • Newbie
  • I am trying to enter new card details for my subscription and just keep getting the message "this page has expired please reload and try again" Have tried 4 times now and nothing is happening. Please...
  • Maria_B
  • Moderator
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution No me permite actualizar mis datos de pago

Hace unos dias la tajeta con la que realízo el pago se daño, realice la reposicion apenas hoy que tuve tiempo para poder pagar pero no me lo permite, me dice que el banco esta teniendo problemas, pensé que la tarjeta no estaba habilitada para pagos e...

  • Newbie
  • Hace unos dias la tajeta con la que realízo el pago se daño, realice la reposicion apenas hoy que tuve tiempo para poder pagar pero no me lo permite, me dice que el banco esta teniendo problemas, pen...
  • Maria_B
  • Moderator
  • 664 Views
  • 1 replies
  • 0 likes
  • 664 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Problem with spotify family

How to start using spotify family? I used to belong to a different family group, and when trying to start in a new family group service is denied

  • Newbie
  • How to start using spotify family? I used to belong to a different family group, and when trying to start in a new family group service is denied
  • Maria_B
  • Moderator
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

Solved!! Transaction is ok but premium isn't.

Last night i have decided to join premium for students and started to fill the form. After giving my credit card details, the third part security program asked for a document including my university's name, my name and the date of the document. I did...

  • Casual Listener
  • Last night i have decided to join premium for students and started to fill the form. After giving my credit card details, the third part security program asked for a document including my university'...
  • bugrauckol
  • Casual Listener
  • 251 Views
  • 2 replies
  • 0 likes
  • 251 Views
  • 2 replies
  • 0 likes