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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

149544 Views

69 replies

10 likes

Premium for Family
  • 149544 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

95210 Views

89 replies

4 likes

  • 95210 Views
  • 89 replies
  • 4 likes

Superuser Contribution Payment not working

Hey guys, so I've had Spotify Premium for a while now and one day it stopped working, so i checked the account and it says that my card is having a "bad day". Lol, and no my card isn't maxed out or anything. I've tried 3 different cards and still not...

Newbie

Hey guys, so I've had Spotify Premium for a while now and one day it stopped working, so i checked the account and it says that my card is having a "bad day". Lol, and no my card isn't maxed out or a...

Aimee_T

Roadie

388 Views

1 replies

0 likes

  • 388 Views
  • 1 replies
  • 0 likes

Superuser Contribution Triple billed for student account.

I was charged triple when I was trying to subscribe. And after when I wanted to check if it applied, app forced me to either pay again or cancel my premium to do anything else on it. So I cancelled it to be able to go to 'Help' section. Now I'm 3 mon...

Newbie

I was charged triple when I was trying to subscribe. And after when I wanted to check if it applied, app forced me to either pay again or cancel my premium to do anything else on it. So I cancelled i...

Aimee_T

Roadie

671 Views

1 replies

0 likes

bug fix
fraud
Subscription
  • 671 Views
  • 1 replies
  • 0 likes

I put premium on the wrong account :(

Hi, I somehow managed to put premium on the wrong Spotify account as I got mixed up with the Facebook login and username login. In all fairness I was 99% sure it was put onto the account I wanted it on. Is there a way I can have it transferred over a...

Newbie

Hi, I somehow managed to put premium on the wrong Spotify account as I got mixed up with the Facebook login and username login. In all fairness I was 99% sure it was put onto the account I wanted it ...

jsannn

Community Legend

261 Views

1 replies

0 likes

  • 261 Views
  • 1 replies
  • 0 likes

Premiumkod fungerar inte

Har köpt en premiumkod för att tillfälligt betala min prenumeration. Får dock felmeddelande som säger: "Premiumkoden kan inte användas för ditt konto. Det beror troligtvis på att du har en befintlig Premium-prenumeration som inte kan kombineras med e...

Newbie

Har köpt en premiumkod för att tillfälligt betala min prenumeration. Får dock felmeddelande som säger: "Premiumkoden kan inte användas för ditt konto. Det beror troligtvis på att du har en befintlig ...

Argafan

Newbie

342 Views

1 replies

0 likes

  • 342 Views
  • 1 replies
  • 0 likes

Solved!! Payment failed, not enough money on account

Hi, I hope someone can help me. I pay monthly for spotify Family premium at my home, unfortunately I got an email that something went wrong with an automatic payment because I hadn't enough money. Now I am wondering what to do. Is spotify going to st...

Newbie

Hi,   I hope someone can help me. I pay monthly for spotify Family premium at my home, unfortunately I got an email that something went wrong with an automatic payment because I hadn't enough ...

jsannn

Community Legend

4393 Views

1 replies

0 likes

  • 4393 Views
  • 1 replies
  • 0 likes

Solved!! Forgot to cancel subscribtion and was charged

I forgot to cancel subscription and was charged the monthly payment so I cancelled premium does that mean I get a refund?

Newbie

I forgot to cancel subscription and was charged the monthly payment so I cancelled premium does that mean I get a refund?

user-removed

Not applicable

704 Views

1 replies

0 likes

  • 704 Views
  • 1 replies
  • 0 likes

Payment in Thailand

Hi,I live in Thailand and have for 18 years, but all my credit/debit cards/Paypal are US based. I have tried to pay for a Thailand based 1 year subscription but my Paypal is being rejected and I am being told to subscribe in the US, but again I don't...

Casual Listener

Hi, I live in Thailand and have for 18 years, but all my credit/debit cards/Paypal are US based. I have tried to pay for a Thailand based 1 year subscription but my Paypal is being rejected and I am...

tommieBKK

Casual Listener

5615 Views

6 replies

0 likes

  • 5615 Views
  • 6 replies
  • 0 likes

Superuser Contribution Invitación plan familiar Premium

Buenos días amigos de Spotify, me han mandado la invitación para formar parte del plan Premium familiar, pero cuando ingreso al link me sale que esta cargando y ahí se queda, no me llega a cartar el formulario para llenar los datos. Espero puedan ayu...

Casual Listener

Buenos días amigos de Spotify, me han mandado la invitación para formar parte del plan Premium familiar, pero cuando ingreso al link me sale que esta cargando y ahí se queda, no me llega a cartar el ...

user-removed

Not applicable

655 Views

3 replies

0 likes

  • 655 Views
  • 3 replies
  • 0 likes

SPOTIFY FAMILY

Good morning, i own a Spotify family subscription with Andrea Visentin, yesterday i think there were some issues with the credit card but eventually they were solved. All the other members of the family can use spotify normally, but i can't bacause m...

Newbie

Good morning,  i own a Spotify family subscription with Andrea Visentin, yesterday i think there were some issues with the credit card but eventually they were solved. All the other members...

mhav

Casual Listener

354 Views

1 replies

0 likes

  • 354 Views
  • 1 replies
  • 0 likes

Student discount not working

so Ive just updated my detail on spotify to a student one. However instedd of £4.99, 9.99 was removed from my bank account. What should I do?

Newbie

so Ive just updated my detail on spotify to a student one. However instedd of £4.99, 9.99 was removed from my bank account. What should I do?

197 Views

0 replies

0 likes

  • 197 Views
  • 0 replies
  • 0 likes

Started a student discount but couldn't confirm my school

Hello. I saw this offer for the Student Discount and thought i could apply. But after doing the payment my school doesn't show up. so now i am charged for the premium without really getting it. Please Help! Thanks,Emil

Casual Listener

Hello. I saw this offer for the Student Discount and thought i could apply. But after doing the payment my school doesn't show up. so now i am charged for the premium without really getting it. Pleas...

user-removed

Not applicable

415 Views

3 replies

0 likes

  • 415 Views
  • 3 replies
  • 0 likes

Superuser Contribution Familiy plan confirmation

I was part of a familiy plan and suddenly it required all of the members to confirm the account, but since my spotify account is linked to my facebook, I cannot make the confirmation because I cant access the email I have on facebook. Any other ways ...

Newbie

I was part of a familiy plan and suddenly it required all of the members to confirm the account, but since my spotify account is linked to my facebook, I cannot make the confirmation because I cant a...

MonicaM_Bogota

Roadie

288 Views

1 replies

0 likes

  • 288 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problema con pago con tarjeta

Tengo un problema porque me suscribí como cuente universitario pero me hizo el cargo a mi tarjeta pero mi cuenta sigue apareciendo como prueba premium, que puedo hacer?

Newbie

Tengo un problema porque me suscribí como cuente universitario pero me hizo el cargo a mi tarjeta pero mi cuenta sigue apareciendo como prueba premium, que puedo hacer?

MonicaM_Bogota

Roadie

335 Views

1 replies

0 likes

  • 335 Views
  • 1 replies
  • 0 likes

Payed for premium but it still doesnt work

Yesterday I wanted to psy for student premium, but then found out, that there Is no my school, So I havent finished it. But the money were took away from my bank account, And the premium Is not working. Is it possible to get money back?

Newbie

Yesterday I wanted to psy for student premium, but then found out, that there Is no my school, So I havent finished it. But the money were took away from my bank account, And the premium Is not worki...

user-removed

Not applicable

258 Views

1 replies

0 likes

  • 258 Views
  • 1 replies
  • 0 likes

Problems with premium

Hi, I am having a problem with cancelling my spotify premium subscription. I initially got Spotify premium around mid to early June 2017 and I got it at the time when you guys were offering the deal of paying $10 to recieve 3 months of premium. Since...

Casual Listener

Hi, I am having a problem with cancelling my spotify premium subscription. I initially got Spotify premium around mid to early June 2017 and I got it at the time when you guys were offering the deal ...

BLADvictor

Casual Listener

356 Views

2 replies

0 likes

  • 356 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify premium for students

Hello , i would like to ask you when im student on a high school why i cant use spotify for students ? like fore that 3 euroes or how is it? ITs only for university? Why ? When im on high school im studen too. Thanks for asnwer and have a nice day

Newbie

Hello , i would like to ask you when im student on a high school why i cant use spotify for students ? like fore that 3 euroes or how is it? ITs only for university? Why ? When im on high school im s...

Aimee_T

Roadie

328 Views

1 replies

0 likes

  • 328 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo actualizar mis datos de pago

Hola no puedo actializar mis datos de pago ya intente varias tarjetas y por paypal y me sale esto Ups, algo ha salido mal. Por favor, intenta de nuevo más tarde. Ya me habia pasado con las tarjetas y lo cambie a Paypal ahi se hizo un pago de ese mes ...

Newbie

Hola no puedo actializar mis datos de pago ya intente varias tarjetas y por paypal y me sale esto   Ups, algo ha salido mal. Por favor, intenta de nuevo más tarde.   Ya me habia pasado ...

Aimee_T

Roadie

435 Views

1 replies

0 likes

  • 435 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payed for student premium but im not in college

Ive payed for my spotify premium for students because im a highschool student, i didnt know it was only for college students i dont know what to do i still dont have access to premium

Newbie

Ive payed for my spotify premium for students because im a highschool student, i didnt know it was only for college students i dont know what to do i still dont have access to premium

MonicaM_Bogota

Roadie

341 Views

1 replies

0 likes

  • 341 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why am I being charged for "free premium until January" with Rogers?

I have an offer from Rogers saying that I would get a free subscription to Spotify premium until January 4, 2018 so I signed up for it. I just checked my bill and I have been charged for the free offer... Twice!? I talked to Rogers and they told me S...

Newbie

I have an offer from Rogers saying that I would get a free subscription to Spotify premium until January 4, 2018 so I signed up for it.  I just checked my bill and I have been charged for the fr...

MonicaM_Bogota

Roadie

270 Views

1 replies

0 likes

  • 270 Views
  • 1 replies
  • 0 likes