family subscription

[Winx20]

Hi

So i was on a family plan and living in canda and everything was sweet.

Ive since moved to nz for work and now cant access my account? how do i get that back as im paying the fee but cant listent to music?

[jsannn]

Hello @Winx20

If you moved to another country, you need to change your Country settings. There is detailed instructions how to do it here.

Wish you a great time in NZ 🙂

[Winx20]

Hi

Okay cool but will that help my family subscription and let me listen to my music i had in canada! 

thanks for your wishes and help 🙂 

[jsannn]

I want to ask you a few questions for clarification

1. Are you the owner of the family subscription (do you added other people or someone added you) ?

2. Are the other people on you family account moved with you in NZ or are they still in Canada ?

3. What exacly do you mean you can't access your account ? You can't login / are you seeing some error / you can't play antyhing / or something else ?

[Winx20]

Hi there

My home is in Canada and the family all stays under one roof.

But since I've moved my account isn't linked up.

As I mentioned I'm in NZ for work so thee must be a way to do it.


Can you guys link me to my partners account which is

mmthomps123


Or do I need to do something else? I'm not wanting to pay anymore money as
we already pay for the family plan




Josh

On Sun, Sep 24, 2017 at 10:49 AM Joshua Fisher
wrote:

>
> ---------- Forwarded message ---------
> From: Joshua Fisher
> Date: Sun, Sep 24, 2017 at 10:15 AM
> Subject: Re: Subscription - Spotify Family [
> ref:_00DD0pxIW._500571ZU6Mh:ref ]
> To: support@spotify.com
>
>
> Brilliant, but will upgrading mean I pay double? As my partner in Canada
> is in charge of the bill. So how do I get my old music up and running? Do I
> need to pay again?
>
> Thanks Aura
>
>
>
>
> Josh
>
> On Sun, Sep 24, 2017 at 5:22 AM support@spotify.com
> wrote:
>
>> Hey there,
>>
>> Thanks for getting in touch. We're sorry to hear you're unable to access
>> your account. No worries, we're here to help you out.
>>
>> We've taken a look backstage and see that your Facebook-created account
>> was part of a Family plan last August.
>>
>> We sent an email request (to the email address registered in your Spotify
>> account) asking you to provide information so we could verify your account
>> against our Premium for Family Terms and Conditions
>>.>>
>> All members of a Premium for Family plan must reside at the same physical
>> address. You were removed from the Premium for Family plan either because
>> we could not verify your account based on the information you provided or
>> because you did not provide the information. Because of this, your account
>> has reverted to Free.
>>
>> Free subscribers can use Spotify in a different country for up to 14
>> days, due to licensing reasons. As you’ve now been abroad for more than 14
>> days you need to upgrade to Premium.
>>
>> Here’s how to go ahead with the change:
>>
>> 1. Log in to your account page .
>> 2. Select *Subscription* in the menu on the left.
>> 3. Click *UPDATE DETAILS*.
>> 4. Click ‘*…*’ for more options.
>> 5. Click *Change Country* and select your new country.
>> 6. Select your new payment method (remember, it needs to be one
>> issued in the new country).
>> 7. Confirm the change by clicking *CHANGE PAYMENT DETAILS*.
>> The new payment method and country settings will be in effect from
>> your next payment date.
>>
>> To upgrade, make sure you visit the New Zealand website
>> .
>>
>> This should get you back on track. Otherwise, let us know if you have
>> further questions. We're always here for you.
>>
>> All the best,
>>
>> Aura
>>
>> Spotify Customer Support
>>
>> Did you know we have an extensive help section on our website
>> ?
>>
>> This e-mail (including any attachments) may contain information that is
>> confidential and/or privileged. It is intended only for the recipient(s).
>> If you have reason to believe that you are not the intended recipient of
>> this e-mail, please contact the sender immediately and delete the e-mail
>> from your computer.
>>
>> ref:_00DD0pxIW._500571ZU6Mh:ref
>>
> --
> Sent from My IPhone
> --
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