Paid the subscription in wrong amount

Reply
Highlighted

Paid the subscription in wrong amount

Newbie
I have a problem when paying subscription via ATM. I would like to pay for the 30 days (monthly) subscription of the Premium, but I typed a wrong number instead of the number that I should type. I forgot the amount that I should send. I kept going sent my money to the bank account given untill it was done. Soon as I double checked, I realized I sent the wrong amount of money. I need to sent more money. I'm an Indonesian user. And it's gonna be my first time to subscribe a Premium. If there's any idea to fix this problem, please let me know a.s.a.p. Thank you.
1 Reply
Highlighted

Re: Paid the subscription in wrong amount

Rock Star 16
Rock Star 16

Hi there @dandjun! - Welcome to the Spotify Community!

Spotify Support are probably best placed to help you out with this one 🙂

 

Let connect you to support, please fill out the online contact form. A great way to reach Spotify via Twitter and Spotify offer support here via Direct Message!@SpotifyCares, Don't worry Spotify also offer support via Facebook! Shoot them a messageSpotify Cares Facebook page.

These are the best ways to contact Spotify but be aware there maybe a slight delay to responses depending on the number of incoming support requests usually no longer than 72 hours (3 Days) You may also get a automated reply saying to check the community - we suggest you reply to this to ensure your ticket has been queued.

EthanS1Rock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
SUGGESTED POSTS