Help Wizard

Step 1


Paid the subscription in wrong amount

Paid the subscription in wrong amount

I have a problem when paying subscription via ATM. I would like to pay for the 30 days (monthly) subscription of the Premium, but I typed a wrong number instead of the number that I should type. I forgot the amount that I should send. I kept going sent my money to the bank account given untill it was done. Soon as I double checked, I realized I sent the wrong amount of money. I need to sent more money. I'm an Indonesian user. And it's gonna be my first time to subscribe a Premium. If there's any idea to fix this problem, please let me know a.s.a.p. Thank you.
1 Reply

Hi there @dandjun! - Welcome to the Spotify Community!

Spotify Support are probably best placed to help you out with this one 🙂


Let connect you to support, please fill out the online contact form. A great way to reach Spotify via Twitter and Spotify offer support here via Direct Message!@SpotifyCares, Don't worry Spotify also offer support via Facebook! Shoot them a messageSpotify Cares Facebook page.

These are the best ways to contact Spotify but be aware there maybe a slight delay to responses depending on the number of incoming support requests usually no longer than 72 hours (3 Days) You may also get a automated reply saying to check the community - we suggest you reply to this to ensure your ticket has been queued.

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