Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
-
-
- Visitor
- 129442 Views
- 87 replies
- 10 likes
- 129442 Views
- 87 replies
- 10 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
FAQs
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Ongoing Issues
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Help categories
Account & Payment
Using Spotify
Listen Everywhere
Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
-
-
- Visitor
- 15434 Views
- 27 replies
- 3 likes
- 15434 Views
- 27 replies
- 3 likes
Charged twice
Last month 3/15/2017, i was charged 99DKK (danish money) for my subscription. I planned out that was the last month i would use premium, and just cancel my subscription som days before the next payment. But then i checked my bank account today 4/2/20...
- Last month 3/15/2017, i was charged 99DKK (danish money) for my subscription. I planned out that was the last month i would use premium, and just cancel my subscription som days before the next payme...
-
-
- Community Legend
- 204 Views
- 1 replies
- 0 likes
- 204 Views
- 1 replies
- 0 likes
Subscription fee problem switching from Premium to Family
My Spotify Premium subscription just got renewed yesterday but I wish to switch to Family in couple days.Hence, my question is that when I do the switching, will I be charged in full amount again for the Family package? Or just paying the difference?...
- My Spotify Premium subscription just got renewed yesterday but I wish to switch to Family in couple days. Hence, my question is that when I do the switching, will I be charged in full amount again f...
-
-
- Newbie
- 231 Views
- 2 replies
- 0 likes
- 231 Views
- 2 replies
- 0 likes
Won't cancel my subscription
So I tried spotify's special 3 month premium offer for 50 pesos here in the Philippine. So my 3 month subscription ended in march 31, 2017. I forgot to unsubscribe from my premium account and I unsubscribed today which is april 2, 2017 and when I uns...
- So I tried spotify's special 3 month premium offer for 50 pesos here in the Philippine. So my 3 month subscription ended in march 31, 2017. I forgot to unsubscribe from my premium account and I unsub...
-
-
- Community Legend
- 250 Views
- 2 replies
- 0 likes
- 250 Views
- 2 replies
- 0 likes
Gift subscription in Portugal - my account is from UK
Hello! thanks in advance for your help. Im trying to buy my friend a 6 months subscription to Spotify, he lives in Portugal and my account is from UK, will that create a problem?
- Hello! thanks in advance for your help. Im trying to buy my friend a 6 months subscription to Spotify, he lives in Portugal and my account is from UK, will that create a problem?&...
-
-
- Spotify Star
- 879 Views
- 3 replies
- 0 likes
-
Gift Card
- 879 Views
- 3 replies
- 0 likes
Den
Mi tarjeta de regalo no me permite hacer valido el codigo, me manda a departamento de atencion, que hago?
- Mi tarjeta de regalo no me permite hacer valido el codigo, me manda a departamento de atencion, que hago?
-
- 168 Views
- 0 replies
- 0 likes
- 168 Views
- 0 replies
- 0 likes
Switching premium account from Facebook to email
Hi,My premium Spotify account is currently linked to Facebook and I only login via my Facebook account (I don't have an email login set up). I forgot about this and when I deactivated my Facebook account I could no longer access Spotify. I only just ...
- Hi, My premium Spotify account is currently linked to Facebook and I only login via my Facebook account (I don't have an email login set up). I forgot about this and when I deactivated my Facebook...
-
-
- Spotify Star
- 197 Views
- 1 replies
- 0 likes
- 197 Views
- 1 replies
- 0 likes
Payment problems
What is the format for entering cc expiration date it says mm/yy for example I tried 01/01 01/2001 still doesn't work help please?
- What is the format for entering cc expiration date it says mm/yy for example I tried 01/01 01/2001 still doesn't work help please?
-
-
- Community Legend
- 266 Views
- 3 replies
- 0 likes
- 266 Views
- 3 replies
- 0 likes
Cant update creditcard
Hi, i try to update my creditcard, but it keeps coming back to month/year? Tryed man times...
- Hi, i try to update my creditcard, but it keeps coming back to month/year? Tryed man times...
-
-
- Not applicable
- 184 Views
- 1 replies
- 0 likes
- 184 Views
- 1 replies
- 0 likes
Can't pay using mobile number
I think it's some kind of error it keeps saying my account has insufficient funds but it is not help please!
- I think it's some kind of error it keeps saying my account has insufficient funds but it is not help please!
-
- 178 Views
- 0 replies
- 0 likes
- 178 Views
- 0 replies
- 0 likes
premium payment
I am a high school student i dont have a credit card and before i purchased premium with sim card but now in payment option said i just can pay with credit card . Pls help mee how do i pay the premium now?
- I am a high school student i dont have a credit card and before i purchased premium with sim card but now in payment option said i just can pay with credit card . Pls help mee how do i pay the premiu...
-
-
- Spotify Star
- 213 Views
- 1 replies
- 0 likes
- 213 Views
- 1 replies
- 0 likes
Bill of familiar plan
I just need to know if the familiar plan is each month or 21 days.
- I just need to know if the familiar plan is each month or 21 days.
-
-
- Casual Listener
- 193 Views
- 2 replies
- 0 likes
- 193 Views
- 2 replies
- 0 likes
Charged 3 times
Hi everyone,I've been charged 3 times for spotify premium, student. Also, i don't have premium account. any answers from spotify support?
- Hi everyone, I've been charged 3 times for spotify premium, student. Also, i don't have premium account. any answers from spotify support?
-
-
- Community Legend
- 187 Views
- 1 replies
- 0 likes
- 187 Views
- 1 replies
- 0 likes
Stop subscription
Want to stop monthly subscription.
- Want to stop monthly subscription.
-
-
- Community Legend
- 442 Views
- 1 replies
- 0 likes
- 442 Views
- 1 replies
- 0 likes
Solved!! Charged Without Premium
I decided to give the 30 day free trial a go. However, I have been charged 4MYR and on top of that I still have not received premium for my account. Rectify please.
- I decided to give the 30 day free trial a go. However, I have been charged 4MYR and on top of that I still have not received premium for my account. Rectify please.
-
-
- Newbie
- 305 Views
- 1 replies
- 0 likes
- 305 Views
- 1 replies
- 0 likes
Announce customer about unsubscribing from Spotify premium
As you normally know you inform the customer about free trial for a period of time but before they try Spotify premiunt ienen that put their credit card number so that when the Spotify finishes premiun swe discote the quota and continue with premiun ...
- As you normally know you inform the customer about free trial for a period of time but before they try Spotify premiunt ienen that put their credit card number so that when the Spotify finishes premi...
-
-
- Casual Listener
- 186 Views
- 1 replies
- 0 likes
- 186 Views
- 1 replies
- 0 likes
Superuser Contribution End premium on a lost account
Hello!I have an old account, still connected with my credit card for monthly payment.Problem is, since I have a new phone Im not auto inlogged. And the old acc is on a mail not loggable anymore, think "@live" is unusable. Anyway, i have no way of res...
- Hello! I have an old account, still connected with my credit card for monthly payment. Problem is, since I have a new phone Im not auto inlogged. And the old acc is on a mail not loggable anymore, ...
-
-
- Roadie
- 204 Views
- 1 replies
- 0 likes
- 204 Views
- 1 replies
- 0 likes
7day premium trial vs 30 day
Just signed up to try Notify premium via my phone. Noticed this trial is only for 7 days, not one month like it says on the site -- can this be changed to try for one month??
- Just signed up to try Notify premium via my phone. Noticed this trial is only for 7 days, not one month like it says on the site -- can this be changed to try for one month??
-
-
- Community Legend
- 257 Views
- 1 replies
- 0 likes
- 257 Views
- 1 replies
- 0 likes
Płatność sms
Fajnie by było jak by się dało płacić za premium sms'em
- Fajnie by było jak by się dało płacić za premium sms'em 🙂
-
- 925 Views
- 0 replies
- 1 likes
- 925 Views
- 0 replies
- 1 likes
Add support for Google ChromeCast
I just signed up for Premium and would like to download songs to hear while offline. I see the instructions that I should go to library, press settings, and then tap download using cellular. But I don't see "download using cellular" anywhere.
- I just signed up for Premium and would like to download songs to hear while offline. I see the instructions that I should go to library, press settings, and then tap download using cellular. Bu...
-
-
- Community Legend
- 196 Views
- 1 replies
- 0 likes
- 196 Views
- 1 replies
- 0 likes
Solved!! I was charged 5.29 dollars but I'm on the spotify free
Need help on this,it shows on my account that i was charge 5.29, but I have not received any privilege
- Need help on this,it shows on my account that i was charge 5.29, but I have not received any privilege
-
-
- Community Legend
- 1245 Views
- 5 replies
- 0 likes
- 1245 Views
- 5 replies
- 0 likes