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Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
Visitor
67495 Views
18 replies
94 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
132696 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
68338 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
251321 Views
155 replies
13 likes
Please: can I get a helpdesk address to ask a direct question and get a direct answer? I subscribed to a music library, not a puzzle library. Thx. Niek
Please: can I get a helpdesk address to ask a direct question and get a direct answer? I subscribed to a music library, not a puzzle library. Thx. Niek
Spotify Star
447 Views
3 replies
0 likes
Dear Spotify People, Last Thursday the 20th April I found out about the Student Subscription. I subscribed for this and I recieved an email that I got permission. Now I looked into my creditcard bills and it seems that Spotify took 5 euro's two times...
Dear Spotify People, Last Thursday the 20th April I found out about the Student Subscription. I subscribed for this and I recieved an email that I got permission. Now I loo...
Community Legend
653 Views
2 replies
0 likes
Hola, quiero eliminar mi cuenta de Facebook y usar spotify con mi cuenta de gmail, pero cada vez que lo hago se vuelve a reactivar la cuenta.Alguien sabe si esto es posible?Gracias.
Hola, quiero eliminar mi cuenta de Facebook y usar spotify con mi cuenta de gmail, pero cada vez que lo hago se vuelve a reactivar la cuenta. Alguien sabe si esto es posible? Gracias.
Spotify Star
231 Views
1 replies
0 likes
Hace 5 días intente realizar la suscripción a Spotify universitarios, me cargaron 3 veces, llame a mi banco y me dijeron que el cargo ya estaba hecho y no como dice Spotify que queda pendiente o que en 48 horas si no se realiza la contratación te lo ...
Hace 5 días intente realizar la suscripción a Spotify universitarios, me cargaron 3 veces, llame a mi banco y me dijeron que el cargo ya estaba hecho y no como dice Spotify que queda pendiente o que ...
Spotify Star
254 Views
1 replies
0 likes
I cancelled my premium account 2 months ago to go back to free. I just recently realized that I don't get commercials, and then later I realized that I am still on premium. I didn't want to be still on premium. And I would like to see if there's any ...
I cancelled my premium account 2 months ago to go back to free. I just recently realized that I don't get commercials, and then later I realized that I am still on premium. I didn't want to be still ...
Spotify Star
222 Views
1 replies
0 likes
My subscription has been cancelled. I took out a Vodafone plan for 12 months that included a Spotify premium membership. However Spotify have cancelled my membership and Vodafone can not do anything about it. Please, I really need to get it re-instat...
My subscription has been cancelled. I took out a Vodafone plan for 12 months that included a Spotify premium membership. However Spotify have cancelled my membership and Vodafone can not do anything ...
Roadie
231 Views
1 replies
0 likes
Uso spotify premium en tres diferentes dispositivos iOS; Mac, iPad y iPhone, en los dos últimos tengo descargada toda mi musica y en Mac depende de la red Wi-Fi. Cerre la aplicación en el iPhone y se eliminó toda la música descargada y al momento de ...
Uso spotify premium en tres diferentes dispositivos iOS; Mac, iPad y iPhone, en los dos últimos tengo descargada toda mi musica y en Mac depende de la red Wi-Fi. Cerre la aplicación en...
Spotify Star
2819 Views
1 replies
0 likes
After agreeing to the new Spotify AB terms and conditions on the mobile app, my account says that it's now the free service account but I had the premium membership before agreeing to the AB update. If I upgrade to the premium account, will I be char...
After agreeing to the new Spotify AB terms and conditions on the mobile app, my account says that it's now the free service account but I had the premium membership before agreeing to the AB update. ...
Spotify Star
25626 Views
1 replies
1 likes
I got a message I had to update my card, and when I did that I saw that I had been charged twice for this month.When will I get the money back?Ingrid
I got a message I had to update my card, and when I did that I saw that I had been charged twice for this month. When will I get the money back? Ingrid
Spotify Star
326 Views
1 replies
0 likes
Hey guys,I've changed from Premium account to student but i've payed twice this month. How can i get my money back?Tks.
Hey guys, I've changed from Premium account to student but i've payed twice this month. How can i get my money back? Tks.
Spotify Star
284 Views
1 replies
0 likes
Hi, I've been having some issues with having my card charged (error message: your payment provider is having a bad day). I've tried:- Credit cards from all four major issuers- Different browsers (desktop, mobile; with ad blocker disabled) I'm still g...
Hi, I've been having some issues with having my card charged (error message: your payment provider is having a bad day). I've tried: - Credit cards from all four major issuers - Diff...
Community Legend
5196 Views
5 replies
1 likes
I have a problem when paying subscription via ATM. I would like to pay for the 30 days (monthly) subscription of the Premium, but I typed a wrong number instead of the number that I should type. I forgot the amount that I should send. I kept going se...
I have a problem when paying subscription via ATM. I would like to pay for the 30 days (monthly) subscription of the Premium, but I typed a wrong number instead of the number that I should type. I fo...
Community Legend
278 Views
1 replies
0 likes
I am wanting to upgrade to premium but I am just gping round in circles. I go to my subscription and I get the offer to try free 30 day trial, I click on continue and it asks for payment (which is fine) I complete my paypal log ins and then it takes ...
I am wanting to upgrade to premium but I am just gping round in circles. I go to my subscription and I get the offer to try free 30 day trial, I click on continue and it asks for payment (which is fi...
Community Legend
368 Views
3 replies
0 likes
Hi, I'm trying to add my dad to my family plan but it says that it can confirm he lives in the same address although he entered the exact address. I appreciate any help
Hi, I'm trying to add my dad to my family plan but it says that it can confirm he lives in the same address although he entered the exact address. I appreciate any help
Community Legend
331 Views
1 replies
0 likes
i try the premium student and then i enter all payment info thru visa after i enter it i receive a charge in my card , but after pay it i need to enter my info for student but my school is not in the list so i cant acquired my premium student but you...
i try the premium student and then i enter all payment info thru visa after i enter it i receive a charge in my card , but after pay it i need to enter my info for student but my school is not in the...
Community Legend
390 Views
2 replies
0 likes
Im trying to pay via mobile (globe) but it says i have insufficient credit in my account. Been trying this for 2 months already until spotify paused my premium acct.
Im trying to pay via mobile (globe) but it says i have insufficient credit in my account. Been trying this for 2 months already until spotify paused my premium acct.
Community Legend
306 Views
1 replies
0 likes
Hello everyone. In recent days I applied for the new Spotify Premium for Students subscription and after my ID was validated I introduced my card data and a warning appeared saying that there was a problem with the card. A couple of days later I noti...
Hello everyone. In recent days I applied for the new Spotify Premium for Students subscription and after my ID was validated I introduced my card data and a warning appeared saying that ther...
Spotify Star
492 Views
1 replies
0 likes
I am a free user. I pay for my two children to be premium users (£9.99 each). I want them and myself to be under a family premium subscription for £14.99. I am worried that i'll end up paying for the two premium subscriptions + the family premium if ...
I am a free user. I pay for my two children to be premium users (£9.99 each). I want them and myself to be under a family premium subscription for £14.99. I am worried that i'll end up paying for the...
Spotify Star
401 Views
1 replies
0 likes
Hey, i wanna be premium member. So, i fill my credit card informations but i take a error. I get in contact with my bank and they say: "We can't see nothing a problem your account or your credit card.". How we solve this problem?
Hey, i wanna be premium member. So, i fill my credit card informations but i take a error. I get in contact with my bank and they say: "We can't see nothing a problem your account or your c...
Community Legend
740 Views
7 replies
0 likes
Hi I'm trying to upgrade to Premium using the PayPal payment method. I inserted my PayPal account information, logged in, and then pressed "Approve & Continue" on the next page. However then a blank page opens and nothing happens.Any ideas about why ...
Hi 🙂 I'm trying to upgrade to Premium using the PayPal payment method. I inserted my PayPal account information, logged in, and then pressed "Approve & Continue" on the next page. However then ...
Community Legend
1344 Views
22 replies
0 likes
