Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
-
-
- Visitor
- 110338 Views
- 71 replies
- 9 likes
- 110338 Views
- 71 replies
- 9 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
FAQs
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Ongoing Issues
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Help categories
Account & Payment
Using Spotify
Listen Everywhere
Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
-
-
- Casual Listener
- 13498 Views
- 26 replies
- 2 likes
- 13498 Views
- 26 replies
- 2 likes
Solved!! Purchasing premium
Hi, I tried the free trial a while back and didn't proceed to paying for premium. I would now like to purchase premium without doing a free trial. Is there any way?
- Hi, I tried the free trial a while back and didn't proceed to paying for premium. I would now like to purchase premium without doing a free trial. Is there any way?
-
-
- Casual Listener
- 1621 Views
- 1 replies
- 0 likes
- 1621 Views
- 1 replies
- 0 likes
Spotify Premium Cannot change my country
I have followed the process outlined in the description on how to change your country, by going to subscription clicking the ... and going to change country.. It says it successful, and even accepted a new payment method but never updates my country ...
- I have followed the process outlined in the description on how to change your country, by going to subscription clicking the ... and going to change country.. It says it successful, and even accepted...
-
-
- Casual Listener
- 1519 Views
- 4 replies
- 0 likes
- 1519 Views
- 4 replies
- 0 likes
Solved!! Premium
Got premium for the first time but first free month did not activate, what should I do?
- Got premium for the first time but first free month did not activate, what should I do?
-
-
- Spotify Star
- 2187 Views
- 5 replies
- 0 likes
- 2187 Views
- 5 replies
- 0 likes
Canceling 7 day trial
I accidentally clicked on the seven day trial thing and i went to the site trying to unsubscribe and nothing and i cant figure anything out i just dont want to be charged at the end of the seven days (on iphone)
- I accidentally clicked on the seven day trial thing and i went to the site trying to unsubscribe and nothing and i cant figure anything out i just dont want to be charged at the end of the seven days...
-
-
- Spotify Star
- 1272 Views
- 1 replies
- 0 likes
-
Subscription
- 1272 Views
- 1 replies
- 0 likes
Solved!! FREE 6 mo. Spotify with Rogers
I am being charged $9.99 for Spotify when it is supposed to be FREE for 6 months, it has only been a month and a half since I activated my New Phone and Plan with Rogers. What am I to do to fix this??
- I am being charged $9.99 for Spotify when it is supposed to be FREE for 6 months, it has only been a month and a half since I activated my New Phone and Plan with Rogers. What am I to do to fix this??
-
-
- Roadie
- 2099 Views
- 3 replies
- 0 likes
- 2099 Views
- 3 replies
- 0 likes
Superuser Contribution Premium account suspended while abroad
Hey thereMy husband got Spotify Premium for our family. I`m currently traveling for 2 months.Two days ago I received this email that told me that my account would be put on hold untill I verify my address.I tried to do this as suggested by your spoti...
- Hey there My husband got Spotify Premium for our family. I`m currently traveling for 2 months. Two days ago I received this email that told me that my account would be put on hold untill I veri...
-
-
- Roadie
- 3552 Views
- 1 replies
- 0 likes
- 3552 Views
- 1 replies
- 0 likes
Solved!! Downgrading
How do you downgrade from family to the regular 9.99 plan?
- How do you downgrade from family to the regular 9.99 plan?
-
-
- Casual Listener
- 2139 Views
- 2 replies
- 0 likes
- 2139 Views
- 2 replies
- 0 likes
Subscription
Spotify is **bleep**. There is no real people to deal with problems. Just this Jank **bleep** automated response every time that doesn't help. I just want my $10 and some change back. **bleep** you spotify!!!!!!!!
- Spotify is **bleep**. There is no real people to deal with problems. Just this Jank **bleep** automated response every time that doesn't help. I just want my $10 and some change back. **bleep** you s...
-
-
- Spotify Star
- 1995 Views
- 1 replies
- 0 likes
-
Subscription
- 1995 Views
- 1 replies
- 0 likes
Superuser Contribution need help! i need payback for someone's using my card on spotify
need help! i received this ref no. 1937310924 and deducted my savings. how is that possible that someones using my card? can you pls remove my card and stop if for paying their spotify account. i need a refund. pls remove it immediately!
- need help! i received this ref no. 1937310924 and deducted my savings. how is that possible that someones using my card? can you pls remove my card and stop if for paying their spotify account. i nee...
-
-
- Not applicable
- 2342 Views
- 2 replies
- 0 likes
-
Security
- 2342 Views
- 2 replies
- 0 likes
- 2218 Views
- 3 replies
- 0 likes
Solved!! Premium Account Disabled
Hi there,My monthly Premium subscription payment for March wasn't processed correctly due to an unfortunate correction of this exact payment in my bank account. (First deducted as usual, then blocked and booked back to my bank account) This happened ...
- Hi there, My monthly Premium subscription payment for March wasn't processed correctly due to an unfortunate correction of this exact payment in my bank account. (First deducted as usual...
-
-
- Newbie
- 3761 Views
- 6 replies
- 0 likes
-
AccountPremiumSubscription
- 3761 Views
- 6 replies
- 0 likes
Solved!!Superuser Contribution For Payback
its my ref no:02107221502i didnt buy anything about spotify but its took automaticly itself. i request payback please.
- its my ref no:02107221502 i didnt buy anything about spotify but its took automaticly itself. i request payback please.
-
-
- Casual Listener
- 6350 Views
- 3 replies
- 0 likes
- 6350 Views
- 3 replies
- 0 likes
Solved!! My 7-day free trial has expired and now I can't listen to music like I used to :/
I can't play the songs I want, only a "shuffle play" option is available and it says I have to upgrade to premium to switch the songs. Can I somehow return to what spotify was like before the free trial?
- I can't play the songs I want, only a "shuffle play" option is available and it says I have to upgrade to premium to switch the songs. Can I somehow return to what spotify was like before the free tr...
-
-
- Newbie
- 7603 Views
- 4 replies
- 1 likes
- 7603 Views
- 4 replies
- 1 likes
Solved!! Premium paused already paid my bill for march
Hi already paid my bill for the month of march. I paid it last march 9,2017 i also have your email and the reciept. See attachment.
- Hi already paid my bill for the month of march. I paid it last march 9,2017 i also have your email and the reciept. See attachment.
-
-
- Regular
- 3694 Views
- 3 replies
- 0 likes
-
Premium
- 3694 Views
- 3 replies
- 0 likes
Payment through Paypal
As I understand, through an online chat with an 'agent', Margarett M, Spotify do not accept payment through PayPal anymore. However, although the option to pay by PayPal has been removed on the NUS student subscription page and when you choose to cha...
- As I understand, through an online chat with an 'agent', Margarett M, Spotify do not accept payment through PayPal anymore. However, although the option to pay by PayPal has been removed on...
-
- 2015 Views
- 0 replies
- 0 likes
- 2015 Views
- 0 replies
- 0 likes
Superuser Contribution Subscription
HeyI buy by mistake a discount for a student and this premium is not working but Spotify charge money from my account i have some chance to back my money ?
- Hey I buy by mistake a discount for a student and this premium is not working but Spotify charge money from my account i have some chance to back my money ?
-
-
- Roadie
- 2583 Views
- 1 replies
- 0 likes
- 2583 Views
- 1 replies
- 0 likes
We are getting charged when spotify came with our phones
Hi, we have been getting charged for $22 a month when we shouldn't be as spotify came with our phones. Would like this sorted asap. I cant find anywhere where i can ring anyone to help sort this issue out
- Hi, we have been getting charged for $22 a month when we shouldn't be as spotify came with our phones. Would like this sorted asap. I cant find anywhere where i can ring anyone to help sort this issu...
-
-
- Casual Listener
- 1816 Views
- 2 replies
- 0 likes
- 1816 Views
- 2 replies
- 0 likes
Superuser Contribution Restore premium account
I have a Premium account (vodafone entertainment offer) and it's linked to a Facebook profile. Yesterday due to security reasons I had to deactivate my facebook account. how do I get my premium back?
- I have a Premium account (vodafone entertainment offer) and it's linked to a Facebook profile. Yesterday due to security reasons I had to deactivate my facebook account. how do I get my premium back?
-
-
- Roadie
- 4536 Views
- 1 replies
- 0 likes
-
Premium
- 4536 Views
- 1 replies
- 0 likes
Spotify Premium
Hello Spotify Community,I payed for first Premium Month with my Credit Card and after that i wanted to have the second month with gift card so i entered the gift card code but now I have no Premium anymore and Spotify says i have to pay , please help...
- Hello Spotify Community, I payed for first Premium Month with my Credit Card and after that i wanted to have the second month with gift card so i entered the gift card code but now I have no Premium...
-
- 2947 Views
- 0 replies
- 0 likes
-
PremiumSubscription
- 2947 Views
- 0 replies
- 0 likes
Even after I cancel subscription, it still says premium will be auto-renewed?
Hello, so I have tried a number of times to cancel my subscription, however when I go to my account on Spotify, it still says your subscription will automatically renew on 21/3/2017. Is there anything I can do to stop Spotify from charging me every s...
- Hello, so I have tried a number of times to cancel my subscription, however when I go to my account on Spotify, it still says your subscription will automatically renew on 21/3/2017. Is there an...
-
-
- Spotify Star
- 2014 Views
- 1 replies
- 0 likes
- 2014 Views
- 1 replies
- 0 likes