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Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
Visitor
67038 Views
18 replies
94 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
132518 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
67679 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
250441 Views
154 replies
13 likes
After agreeing to the new Spotify AB terms and conditions on the mobile app, my account says that it's now the free service account but I had the premium membership before agreeing to the AB update. If I upgrade to the premium account, will I be char...
After agreeing to the new Spotify AB terms and conditions on the mobile app, my account says that it's now the free service account but I had the premium membership before agreeing to the AB update. ...
Spotify Star
25609 Views
1 replies
1 likes
I got a message I had to update my card, and when I did that I saw that I had been charged twice for this month.When will I get the money back?Ingrid
I got a message I had to update my card, and when I did that I saw that I had been charged twice for this month. When will I get the money back? Ingrid
Spotify Star
325 Views
1 replies
0 likes
Hey guys,I've changed from Premium account to student but i've payed twice this month. How can i get my money back?Tks.
Hey guys, I've changed from Premium account to student but i've payed twice this month. How can i get my money back? Tks.
Spotify Star
284 Views
1 replies
0 likes
Hi, I've been having some issues with having my card charged (error message: your payment provider is having a bad day). I've tried:- Credit cards from all four major issuers- Different browsers (desktop, mobile; with ad blocker disabled) I'm still g...
Hi, I've been having some issues with having my card charged (error message: your payment provider is having a bad day). I've tried: - Credit cards from all four major issuers - Diff...
Community Legend
5192 Views
5 replies
1 likes
I have a problem when paying subscription via ATM. I would like to pay for the 30 days (monthly) subscription of the Premium, but I typed a wrong number instead of the number that I should type. I forgot the amount that I should send. I kept going se...
I have a problem when paying subscription via ATM. I would like to pay for the 30 days (monthly) subscription of the Premium, but I typed a wrong number instead of the number that I should type. I fo...
Community Legend
277 Views
1 replies
0 likes
I am wanting to upgrade to premium but I am just gping round in circles. I go to my subscription and I get the offer to try free 30 day trial, I click on continue and it asks for payment (which is fine) I complete my paypal log ins and then it takes ...
I am wanting to upgrade to premium but I am just gping round in circles. I go to my subscription and I get the offer to try free 30 day trial, I click on continue and it asks for payment (which is fi...
Community Legend
364 Views
3 replies
0 likes
Hi, I'm trying to add my dad to my family plan but it says that it can confirm he lives in the same address although he entered the exact address. I appreciate any help
Hi, I'm trying to add my dad to my family plan but it says that it can confirm he lives in the same address although he entered the exact address. I appreciate any help
Community Legend
330 Views
1 replies
0 likes
i try the premium student and then i enter all payment info thru visa after i enter it i receive a charge in my card , but after pay it i need to enter my info for student but my school is not in the list so i cant acquired my premium student but you...
i try the premium student and then i enter all payment info thru visa after i enter it i receive a charge in my card , but after pay it i need to enter my info for student but my school is not in the...
Community Legend
389 Views
2 replies
0 likes
Im trying to pay via mobile (globe) but it says i have insufficient credit in my account. Been trying this for 2 months already until spotify paused my premium acct.
Im trying to pay via mobile (globe) but it says i have insufficient credit in my account. Been trying this for 2 months already until spotify paused my premium acct.
Community Legend
303 Views
1 replies
0 likes
Hello everyone. In recent days I applied for the new Spotify Premium for Students subscription and after my ID was validated I introduced my card data and a warning appeared saying that there was a problem with the card. A couple of days later I noti...
Hello everyone. In recent days I applied for the new Spotify Premium for Students subscription and after my ID was validated I introduced my card data and a warning appeared saying that ther...
Spotify Star
489 Views
1 replies
0 likes
I am a free user. I pay for my two children to be premium users (£9.99 each). I want them and myself to be under a family premium subscription for £14.99. I am worried that i'll end up paying for the two premium subscriptions + the family premium if ...
I am a free user. I pay for my two children to be premium users (£9.99 each). I want them and myself to be under a family premium subscription for £14.99. I am worried that i'll end up paying for the...
Spotify Star
401 Views
1 replies
0 likes
Hey, i wanna be premium member. So, i fill my credit card informations but i take a error. I get in contact with my bank and they say: "We can't see nothing a problem your account or your credit card.". How we solve this problem?
Hey, i wanna be premium member. So, i fill my credit card informations but i take a error. I get in contact with my bank and they say: "We can't see nothing a problem your account or your c...
Community Legend
740 Views
7 replies
0 likes
Hi I'm trying to upgrade to Premium using the PayPal payment method. I inserted my PayPal account information, logged in, and then pressed "Approve & Continue" on the next page. However then a blank page opens and nothing happens.Any ideas about why ...
Hi 🙂 I'm trying to upgrade to Premium using the PayPal payment method. I inserted my PayPal account information, logged in, and then pressed "Approve & Continue" on the next page. However then ...
Community Legend
1339 Views
22 replies
0 likes
I noticed a higher charged on my PayPal statement and discovered that this month my account was upgraded to premium family. Why?
I noticed a higher charged on my PayPal statement and discovered that this month my account was upgraded to premium family. Why?
Casual Listener
579 Views
4 replies
0 likes
I love my Spotify account, I really do, but this is absolutely ridiculous. My account was compromised, the email changed more than once, AND it was upgraded to Premium Family from Premium for which I was charged.I have received no help from Spotify i...
I love my Spotify account, I really do, but this is absolutely ridiculous. My account was compromised, the email changed more than once, AND it was upgraded to Premium Family from Premium for which I...
Spotify Star
522 Views
3 replies
0 likes
Salve,Essendo nuovo cliente avevo usufruito del mese gratuito sul mio account, dopo di che decido di fare upgrade attraverso una gift card del valore di 60€ (sei mesi), nonostante sia andata a buon fine dicendo che l abbonamento sarebbe scaduto il 10...
Salve, Essendo nuovo cliente avevo usufruito del mese gratuito sul mio account, dopo di che decido di fare upgrade attraverso una gift card del valore di 60€ (sei mesi), nonostante sia andata a buon...
Spotify Star
457 Views
1 replies
0 likes
How do you pay for your subscription if you do not have a credit card? I think Spotify should address this issue since they are having a "student discount payment" scheme yet students my age doesn't usually have their own credit card. How could this ...
How do you pay for your subscription if you do not have a credit card? I think Spotify should address this issue since they are having a "student discount payment" scheme yet students my age doesn't ...
Spotify Star
523 Views
1 replies
0 likes
ya mande el documento donde acredit QUE SOY ESTUDIANTE pero no mellega ningun correo y ya me descontaron los 49 pesos,cuanto tarda en llegar o que hago
ya mande el documento donde acredit QUE SOY ESTUDIANTE pero no mellega ningun correo y ya me descontaron los 49 pesos, cuanto tarda en llegar o que hago
Spotify Star
773 Views
1 replies
0 likes
I'm definitley paying for Premium because I'm getting charged for it. But when I've logged back in my account says its on Free and doesn't give me any of the Premium Please help
I'm definitley paying for Premium because I'm getting charged for it. But when I've logged back in my account says its on Free and doesn't give me any of the Premium Please help
Spotify Star
278 Views
1 replies
0 likes
When I signed up for Spotify awhile ago, I created several different accounts (pretty sure I made 3-4 with different emails for each one..I don't know why). Recently I upgraded one of my accounts to premium, but I'm being charge twice as much. I've t...
When I signed up for Spotify awhile ago, I created several different accounts (pretty sure I made 3-4 with different emails for each one..I don't know why). Recently I upgraded one of my accounts to ...
Community Legend
228 Views
1 replies
0 likes
