Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Visitor
- 184242 Views
- 116 replies
- 12 likes
- 184242 Views
- 116 replies
- 12 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Newbie
- 20918 Views
- 28 replies
- 4 likes
- 20918 Views
- 28 replies
- 4 likes
Problem with accepting card
I've had premium for a while now and I recently had to get a new card and I had to update my info and now it won't let me put in the card expiration date tells me to enter month when I put all the info in
- I've had premium for a while now and I recently had to get a new card and I had to update my info and now it won't let me put in the card expiration date tells me to enter month when I put all the in...
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- Community Legend
- 318 Views
- 1 replies
- 0 likes
- 318 Views
- 1 replies
- 0 likes
Superuser Contribution Falha de pagamento / assinatura premium
Fiz o pagamento para assinar o premium, por cartão, em 08/04 e ainda estou no free. Liguei no cartão e disseram que o lançamento já estava autorizado. Cancelo ou aguardo um pouco mais?
- Fiz o pagamento para assinar o premium, por cartão, em 08/04 e ainda estou no free. Liguei no cartão e disseram que o lançamento já estava autorizado. Cancelo ou aguardo um pouco mais?
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- Not applicable
- 522 Views
- 1 replies
- 0 likes
- 522 Views
- 1 replies
- 0 likes
Getting Charged again
So I bought premium for 9.99 then I'm getting charged again for the student discount 3 days later
- So I bought premium for 9.99 then I'm getting charged again for the student discount 3 days later
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- Community Legend
- 240 Views
- 1 replies
- 0 likes
- 240 Views
- 1 replies
- 0 likes
Superuser Contribution Upgraded to Family Premium without my knowledge.
Hi, I was just looking at my bank statement and noticed that I was charged €14.99 by spotify this month. I went onto my spotify account and noticed that my subscription has been upgraded to Premium for Family. I have not done this myself so do not kn...
- Hi, I was just looking at my bank statement and noticed that I was charged €14.99 by spotify this month. I went onto my spotify account and noticed that my subscription has been upgraded to&...
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- Not applicable
- 268 Views
- 1 replies
- 0 likes
- 268 Views
- 1 replies
- 0 likes
cancelling free trial
only about 10 days into 30 day free trial but I want to cancel. Online it doesn't have the option of cancel under subscription like others have said should appear. I texted stop but premium is still working. Worried I will be charged and would very m...
- only about 10 days into 30 day free trial but I want to cancel. Online it doesn't have the option of cancel under subscription like others have said should appear. I texted stop but premium is still ...
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- 137 Views
- 0 replies
- 0 likes
- 137 Views
- 0 replies
- 0 likes
Family Subscription Questions
If I create a family subscription will I lose my playlists when I add family members? Also, will I still have unlimited skips?
- If I create a family subscription will I lose my playlists when I add family members? Also, will I still have unlimited skips?
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- Spotify Star
- 236 Views
- 1 replies
- 0 likes
- 236 Views
- 1 replies
- 0 likes
Cant cancel my subscription
I can't cancel my subscription every time I try to it tells me to come here can anyone help me with this? I would like to cancel today
- I can't cancel my subscription every time I try to it tells me to come here can anyone help me with this? I would like to cancel today
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- Spotify Star
- 202 Views
- 1 replies
- 0 likes
- 202 Views
- 1 replies
- 0 likes
Cannot add a Family Member to family account, says they are already associated with another account
I need help with this Family account
- I need help with this Family account
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- Spotify Star
- 208 Views
- 1 replies
- 1 likes
- 208 Views
- 1 replies
- 1 likes
Paying premium but account states "free account"
Hi,I've been paying premium for a few months now. Since January I have been paying without getting the benefits of premium, my account states "free account".How do I cancel these payments? I cannot use the cancel my subscription option as the account...
- Hi, I've been paying premium for a few months now. Since January I have been paying without getting the benefits of premium, my account states "free account". How do I cancel these payments? I cann...
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- Community Legend
- 207 Views
- 1 replies
- 0 likes
- 207 Views
- 1 replies
- 0 likes
Premium problems
HiMy Spotify is telling me my im on the free Spotify but iv had premium for nearly two years. It was part of my phone plan with fido.I have tried logging out and back in but didn't work. Was wondering if it's something wrong or maybe fido have cancel...
- Hi My Spotify is telling me my im on the free Spotify but iv had premium for nearly two years. It was part of my phone plan with fido. I have tried logging out and back in but didn't work. Was wond...
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- Spotify Star
- 206 Views
- 1 replies
- 0 likes
- 206 Views
- 1 replies
- 0 likes
Problem with payment - Credit Card Refused
Hello. I was traing to get the Premium for Family and the Spotify refused my credit card. I'm brazilian and tried 2 international credit cards (Visa and Mastercard) and both was refused. All my credit cards are valid and not expired.I would like some...
- Hello. I was traing to get the Premium for Family and the Spotify refused my credit card. I'm brazilian and tried 2 international credit cards (Visa and Mastercard) and both was refused. All my credi...
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- Spotify Star
- 294 Views
- 1 replies
- 0 likes
- 294 Views
- 1 replies
- 0 likes
Premium trouble
Efetuei o pagamento via boleto, já passou 5 dias úteis e meu spotify premium não foi ativado. Gostaria de saber o motivo e ter uma solução. Desde já agradeço. Att, Karolina Vargas
- Efetuei o pagamento via boleto, já passou 5 dias úteis e meu spotify premium não foi ativado. Gostaria de saber o motivo e ter uma solução. Desde já agradeço. Att, Karolina...
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- Spotify Star
- 231 Views
- 1 replies
- 0 likes
- 231 Views
- 1 replies
- 0 likes
Not able to change payment source
Hey all, Ive been trying to change my payment source with no success. When I go to update the card information it all goes through but then brings me to a "Tell us about yourself" page which has a field for your college. You CAN NOT bypass this page ...
- Hey all, Ive been trying to change my payment source with no success. When I go to update the card information it all goes through but then brings me to a "Tell us about yourself" page which...
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- Spotify Star
- 270 Views
- 1 replies
- 0 likes
- 270 Views
- 1 replies
- 0 likes
Credit Card Banned?
I had a montly subscription.My credit card reached its maximum limit, therefore, I kept being charged by Spotify but the payments didn't take place.My subscription was automatically canceled after some time. Now I want to subscribe for premium again,...
- I had a montly subscription. My credit card reached its maximum limit, therefore, I kept being charged by Spotify but the payments didn't take place. My subscription was automatically canceled ...
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- Spotify Star
- 482 Views
- 1 replies
- 0 likes
- 482 Views
- 1 replies
- 0 likes
Supposed to have 1 year free.
Bought a call phone from fido and got 1 year free. I have since bought another cell phone and was to get another year free and only ended up with about 5 months before being told I have to upgrade to premium now?
- Bought a call phone from fido and got 1 year free. I have since bought another cell phone and was to get another year free and only ended up with about 5 months before being told I have to upgrade to...
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- Spotify Star
- 252 Views
- 1 replies
- 0 likes
- 252 Views
- 1 replies
- 0 likes
SuSubscription and payment
So , i have no premium on my spotify account and every month they charge me 6.99 pls help ?
- So , i have no premium on my spotify account and every month they charge me 6.99 pls help ?
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- Spotify Star
- 199 Views
- 1 replies
- 0 likes
- 199 Views
- 1 replies
- 0 likes
so my paypal (bankaccount) has been charged for a subscription im ment to get free and i want to be
ive got the optus recipe to prove ive got free subscription and yet my account was charged this is poor service standardsand want my money reimbursed to my paypal asap thanks this is rediclous
- ive got the optus recipe to prove ive got free subscription and yet my account was charged this is poor service standardsand want my money reimbursed to my paypal asap thanks this is rediclous
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- Spotify Star
- 278 Views
- 1 replies
- 0 likes
- 278 Views
- 1 replies
- 0 likes
Premium paused after 2 days i paid it
Hello. On 12.04.2017 i bought and activated a spotify gift card for 10€. 2 days later (14.04-15.04) i get an e-mail that my spotify sub is paused and it want to pay for it. Spotify, are you trying to rob me? Explain me pls **bleep**
- Hello. On 12.04.2017 i bought and activated a spotify gift card for 10€. 2 days later (14.04-15.04) i get an e-mail that my spotify sub is paused and it want to pay for it. Spotify, are you trying to...
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- Spotify Star
- 174 Views
- 1 replies
- 0 likes
- 174 Views
- 1 replies
- 0 likes
9,99 € paid although Student Disount activated
Hello,so I did the three-month-Premium-trial for 0,99 € from december to march and kept Premium. Last month I registered for Unidays and the Student Discount. However, although in my account it says I'm using the Student Discount, I still pay 9,99 € ...
- Hello, so I did the three-month-Premium-trial for 0,99 € from december to march and kept Premium. Last month I registered for Unidays and the Student Discount. However, although in my account it say...
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- Spotify Star
- 205 Views
- 1 replies
- 0 likes
- 205 Views
- 1 replies
- 0 likes
Premium trail doesn't work after 4 days
HiStarted my premium trail few days ago and Spotify doesn't let me choose songs anymore - just shufflesFrustrating
- Hi Started my premium trail few days ago and Spotify doesn't let me choose songs anymore - just shuffles Frustrating
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- Spotify Star
- 165 Views
- 1 replies
- 0 likes
- 165 Views
- 1 replies
- 0 likes