MONTHLY PAYMENT RENEWAL

[christoskom]

HELLO EVERYONE!

I'VE BEEN A PREMIUM USER FOR OVER A YEAR AND SPOTIFY SENDS ME A PAYMENT ERROR MESSAGE EVERY MONTH, SO EVERY MONTH I HAVE TO RENEW MY CREDIT CARD DETAILS. I KNOW THERE IS NOTHING WRONG WITH MY CARD. CAN ANYONE HELP ME ON HOW TO STOP THIS FROM HAPPENING?

THANK YOU IN ADVANCE

CK

[MattSuda]

Hey @christoskom

Sorry for the late reply.

I suggest you contact support so they can take a look at your account and see what's going on. 

https://support.spotify.com/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also tweet or DM @SpotifyCares on Twitter or send a message to Spotify Cares on Facebook.