Payment failed

[FedericaMusic]

Please help me! I forgot to pay Spotify in time for the renovation and I lost the premium service. So I added the money, and I also received the invoice, but Spotify didn't recognized it, so I can't use it as premium client. What can I do?

[MattSuda]

Hey @FedericaMusic

Check out this support article:
https://support.spotify.com/article/i-pay-for-premium-why-am-i-on-free/

Does that help?

[FedericaMusic]

Thank you but I've already read this guide and it didn't work, thank you anyway!

[MattSuda]

@FedericaMusic

In this case,

I suggest you contact support so they can help you

https://support.spotify.com/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also tweet or DM @SpotifyCares on Twitter or send a message to Spotify Cares on Facebook.

[FedericaMusic]

Ok, thanks I will!

[MattSuda]

You're welcome