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Re-Initiate Premium Mini

Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...

Casual Listener

DLMOC

Visitor

70584 Views

19 replies

94 likes

  • 70584 Views
  • 19 replies
  • 94 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

134395 Views

69 replies

10 likes

Premium for Family
  • 134395 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

73110 Views

89 replies

4 likes

  • 73110 Views
  • 89 replies
  • 4 likes

Solved!! Free account but charged money

I wanted to try and get premium today but didn't fully do it. i out my card info in and it took me to where i prove i'm a student for the student discount but it didn't approve me. so i signed out. later today i noticed it charged me the $5 as if my ...

Newbie

I wanted to try and get premium today but didn't fully do it. i out my card info in and it took me to where i prove i'm a student for the student discount but it didn't approve me. so i signed out. l...

MattSuda

Spotify Star

547 Views

1 replies

0 likes

  • 547 Views
  • 1 replies
  • 0 likes

Charged 3 times

So I was trying to make a student account and it didn't seem to work, I tried again and still nothing. So I decided to just make a regular premium. But I just checked and it charged me for all 3. Uhmmm, can you take 2 off?

Newbie

So I was trying to make a student account and it didn't seem to work, I tried again and still nothing. So I decided to just make a regular premium. But I just checked and it charged me for all 3. Uhm...

MattSuda

Spotify Star

359 Views

2 replies

0 likes

  • 359 Views
  • 2 replies
  • 0 likes

Premium subscription not in effect

Hi, I've just upgraded to the premium service but non of my client recognize me as premium yet(both on Windows and Linux with the latest version). And accessing the spotify main site gives this error on all my browsers with multiple DNS tried. 503 Se...

Casual Listener

Hi, I've just upgraded to the premium service but non of my client recognize me as premium yet(both on Windows and Linux with the latest version).   And accessing the spotify main site gives t...

MattSuda

Spotify Star

393 Views

4 replies

0 likes

  • 393 Views
  • 4 replies
  • 0 likes

Pagué y no me reconoce el pago

Hice el pago para premium universitaria me mandaron un link para comprobar que era estudiante había una liga de que es esto y al regresar me mandó a la página principal pero el cobro se realizó y Spotify no me reconoce el pago

Newbie

Hice el pago para premium universitaria me mandaron un link para comprobar que era estudiante había una liga de que es esto y al regresar me mandó a la página principal pero el cobro se realizó y Spo...

MattSuda

Spotify Star

430 Views

1 replies

0 likes

  • 430 Views
  • 1 replies
  • 0 likes

Solved!! cancel vodafone spotify and join family premium

hi all, this will probably sound like a confusing topic, but ill try my best to explain: so i canceled my Vodafone premium subscription and it was meant to end on the 24/4. i want to join Spotify directly and accept an invite for a family package, bu...

Regular

hi all,   this will probably sound like a confusing topic, but ill try my best to explain:   so i canceled my Vodafone premium subscription and it was meant to end on the 24/4. i w...

MattSuda

Spotify Star

1683 Views

1 replies

0 likes

invite
Premium
Spotify
vodafone
  • 1683 Views
  • 1 replies
  • 0 likes

Solved!! Premium not recognized on iphone5

My phone had a software issue so they wiped all my information at the Apple Store and rebooted the phone. When I redownloaded the Spotify app and logged in the my premium account, it says I have a 7 day free trial and none of my saved music is there....

Casual Listener

My phone had a software issue so they wiped all my information at the Apple Store and rebooted the phone. When I redownloaded the Spotify app and logged in the my premium account, it says I have a 7 ...

MattSuda

Spotify Star

691 Views

5 replies

0 likes

  • 691 Views
  • 5 replies
  • 0 likes

Dois Débitos de 10 reais

Boa noite, no dia 19/04/2017 houve dois debitos de 10 reais. Um no horario das 18:59 e outro no horario 19:00, nesse dia fiz a solicitação para mudança de plano para o Spotify Estudante que o valor mudaria para 8,50, consegui a transferencia e debito...

Casual Listener

Boa noite, no dia 19/04/2017 houve dois debitos de 10 reais. Um no horario das 18:59 e outro no horario 19:00, nesse dia fiz a solicitação para mudança de plano para o Spotify Estudante que o va...

Bittencourt

Spotify Star

446 Views

5 replies

0 likes

  • 446 Views
  • 5 replies
  • 0 likes

premium

sou assinante premium mas do nada não consigo mais escutar musica baixada ou baixar alguma

Newbie

sou assinante premium mas do nada não consigo mais escutar musica baixada ou baixar alguma

Bittencourt

Spotify Star

222 Views

1 replies

0 likes

  • 222 Views
  • 1 replies
  • 0 likes

Plan Familiar

Algo paso que las cuentas de mis familiares fueron eliminadas del plan, y cafa vez que quiero que se unan otra vez dice que no se pudo comprobar que forman parte de mi mismo domicilio pero la información que pongo si coincide y aún así no se puede Ay...

Newbie

Algo paso que las cuentas de mis familiares fueron eliminadas del plan, y cafa vez que quiero que se unan otra vez dice que no se pudo comprobar que forman parte de mi mismo domicilio pero la informa...

clafferte

Newbie

304 Views

1 replies

0 likes

  • 304 Views
  • 1 replies
  • 0 likes

Solved!! Premium não está caindo na minha conta

Efetuei o pagamento no dia 22/04/17, hoje dia 24/04/17 ainda não caiu o premium em minha conta do spotify.

Newbie

Efetuei o pagamento no dia 22/04/17, hoje dia 24/04/17 ainda não caiu o premium em minha conta do spotify. 

Bittencourt

Spotify Star

527 Views

2 replies

0 likes

  • 527 Views
  • 2 replies
  • 0 likes

Solved!! Payment method change

Hi there, I have a prepaid subscription that goes til sep. If I change my pay method, right now, for credit card, what happens with that premium time I still have? Will I be able to use it after I cancel the credit card payment? Or I will continue us...

Casual Listener

Hi there, I have a prepaid subscription that goes til sep. If I change my pay method, right now, for credit card, what happens with that premium time I still have?  Will I be able to use it aft...

kirashi

Community Legend

1573 Views

3 replies

0 likes

card
credit
method
Payment
prepaid
  • 1573 Views
  • 3 replies
  • 0 likes

Solved!! Payment Problem

Hi I started my Spotify premium in 24th December 2016 according to my receipts. I was supposed to pay 9 Swedish crowns for 3 months and then 99 crowns per month after that. However, according to Spotify, I should pay 99 crowns for third of March. But...

Casual Listener

Hi   I started my Spotify premium in 24th December 2016 according to my receipts. I was supposed to pay 9 Swedish crowns for 3 months and then 99 crowns per month after that. Ho...

kirashi

Community Legend

952 Views

3 replies

0 likes

  • 952 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Gifting Premium

Hello. As you all know, you cannot send gift cards sold on SPOTIFY.COM to another user if both are across borders. So, I tried to buy a few months premium for my girlfriend through her account using my bank card... the website won`t let me do this ei...

Casual Listener

Hello.   As you all know, you cannot send gift cards sold on SPOTIFY.COM to another user if both are across borders.  So, I tried to buy a few months premium for my girlfriend through her...

EmreTuranmusic

Newbie

787 Views

3 replies

0 likes

  • 787 Views
  • 3 replies
  • 0 likes

Suscripción estudiantes

Tras meter los datos de la tarjeta de crédito, me pedía validar lo de ser estudiante y se me cerró la página, ahora vuelvo a abrirla y me dice que no soy premium, me han facturado ya la mensualidad y nose como seguir el proceso para ser premium. Grac...

Newbie

Tras meter los datos de la tarjeta de crédito, me pedía validar lo de ser estudiante y se me cerró la página, ahora vuelvo a abrirla y me dice que no soy premium, me han facturado ya la mensualidad y...

Nizy

Newbie

263 Views

1 replies

0 likes

  • 263 Views
  • 1 replies
  • 0 likes

Premium features are no longer there

Rogers (cable company) offered 6 months free premium subscription in end of February of 2017.Just a 2 months into my subscription, I no longer have the premium feature in my spodify account. I logged out and in and contacted Rogers, but I have yet to...

Newbie

Rogers (cable company) offered 6 months free premium subscription in end of February of 2017. Just a 2 months into my subscription, I no longer have the premium feature in my spodify account.  ...

Maxim

Spotify Star

262 Views

1 replies

0 likes

  • 262 Views
  • 1 replies
  • 0 likes

value Added Tax

Why do I have an additional charge for Value added tax? During the autorenewal of my spotify premium, the spotify notified me that I don't have sufficient fund in my globe account even though I have a Php130.00 load. So I bought another 20 peso load ...

Newbie

Why do I have an additional charge for Value added tax? During the autorenewal of my spotify premium, the spotify notified me that I don't have sufficient fund in my globe account even though I have ...

EthanS1

Community Legend

2104 Views

2 replies

0 likes

  • 2104 Views
  • 2 replies
  • 0 likes

Debit de paiment sur un compte desactivé

Bonjour,J'avais un compte spotify premium avec mon compte facebook mais ce compte facebook à été desactivé donc je ne peux plus me connecté dessus, j'ai recrée un compte premium sans facebook et je reçoit 2 débits différent sur mon compte bancaire ch...

Newbie

Bonjour, J'avais un compte spotify premium avec mon compte facebook mais ce compte facebook à été desactivé donc je ne peux plus me connecté dessus, j'ai recrée un compte premium sans facebook et je...

Tom

Community Legend

302 Views

1 replies

0 likes

  • 302 Views
  • 1 replies
  • 0 likes

Solved!! Just bought Premium and got 3 payments on credit card HELP

Hi, I just bought Premium for students (from Free) and the day I did it (April 22) they charged two payments of $2.75 to my bank credit card, probably because internet connection went down and then back, and now (April 24) I got approved and they cha...

Newbie

Hi, I just bought Premium for students (from Free) and the day I did it (April 22) they charged two payments of $2.75 to my bank credit card, probably because internet connection went down and t...

Tom

Community Legend

327 Views

1 replies

0 likes

  • 327 Views
  • 1 replies
  • 0 likes

student discount

My boyfriend and i recently broke up. We had a spotify account together and i was using my name and school info. Now that we arent together i canceled that payment info. I now have made my own account but it will not let me use my school information....

Casual Listener

My boyfriend and i recently broke up. We had a spotify account together and i was using my name and school info. Now that we arent together i canceled that payment info. I now have made my own accoun...

Tom

Community Legend

481 Views

5 replies

0 likes

  • 481 Views
  • 5 replies
  • 0 likes