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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

132210 Views

69 replies

10 likes

Premium for Family
  • 132210 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

66793 Views

89 replies

4 likes

  • 66793 Views
  • 89 replies
  • 4 likes

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Visitor

31qlcxpr2dx7ofyp6dsc

Visitor

249049 Views

154 replies

13 likes

  • 249049 Views
  • 154 replies
  • 13 likes

New User but I can't download

I've just signed up and am currently on my free Premium trial but I need to downlaod a playlist for a party where there is no wifi. It doesnt work as there is no Download Button. Can you please advise on where I'm going wrong? It's getting quite frus...

Newbie

I've just signed up and am currently on my free Premium trial but I need to downlaod a playlist for a party where there is no wifi. It doesnt work as there is no Download Button. Can you please advis...

Tom

Community Legend

285 Views

1 replies

1 likes

  • 285 Views
  • 1 replies
  • 1 likes

Superuser Contribution Problemas con Plan Familiar Premium

Cuando me envian la invitacion al plan familiar, lleno todos los requisitos que me exijen pero al momento al que le doy confirmar me dice que la direccion esta erronea.

Newbie

Cuando me envian la invitacion al plan familiar, lleno todos los requisitos que me exijen pero al momento al que le doy confirmar me dice que la direccion esta erronea.

ZullyB

Roadie

281 Views

1 replies

0 likes

  • 281 Views
  • 1 replies
  • 0 likes

Solved!! Payment for student discount

Hey, Spotify community!I have a problem...I tried to get the student discount thing, but I did not know that is it was only for college students, and I don't know how, but I accidently clicked next, and now I have lost 50 danish money. Can you guys d...

Casual Listener

Hey, Spotify community! I have a problem... I tried to get the student discount thing, but I did not know that is it was only for college students, and I don't know how, but I accidently clicked ...

Tom

Community Legend

710 Views

3 replies

0 likes

  • 710 Views
  • 3 replies
  • 0 likes

Started a Family vut they can't redeem the token

I'm a Premium and started a family with 2 more family members but they can't redeem the tokens. Message that appears is that premium code is not valid. Do I have to re-invite them?

Newbie

I'm a Premium and started a family with 2 more family members but they can't redeem the tokens. Message that appears is that premium code is not valid. Do I have to re-invite them?

Maxim

Spotify Star

308 Views

1 replies

0 likes

  • 308 Views
  • 1 replies
  • 0 likes

Solved!! Repostas no e-mail

Ola,Recentemente eu necessitei de ajuda na comunidade e após comentar no forum recebo e-mail dos usuarios que estão comentando o assunto, existe uma maneira de cancelar esses e-mail? ou devo excluir todas as conversas que tive no forum? Obs: não loca...

Regular

Ola, Recentemente eu necessitei de ajuda na comunidade e após comentar no forum recebo e-mail dos usuarios que estão comentando o assunto, existe uma maneira de cancelar esses e-mail? ou devo excl...

MattSuda

Spotify Star

481 Views

3 replies

0 likes

  • 481 Views
  • 3 replies
  • 0 likes

Signed up for Premium but still getting ads?

Signed up for Premium but not getting the service - still getting ads etx

Newbie

Signed up for Premium but not getting the service - still getting ads etx

Hubo

Community Legend

345 Views

1 replies

0 likes

  • 345 Views
  • 1 replies
  • 0 likes

Cobrança Premium estudante

Eu já tinha a conta Premium e ontem me inscrevi na Premium estudante. Uma cobrança de R$10,00 foi feita no meu cartão no mesmo momento . Não entendi o motivo dessa cobrança, se a mensalidade é de R$8,50 e mesmo já sim eu já havia pago o valor das men...

Newbie

Eu já tinha a conta Premium e ontem me inscrevi na Premium estudante. Uma cobrança de R$10,00 foi feita no meu cartão no mesmo momento . Não entendi o motivo dessa cobrança, se a mensalidade é de R$8...

Bittencourt

Spotify Star

247 Views

1 replies

0 likes

  • 247 Views
  • 1 replies
  • 0 likes

I have been charged twice for one month

Hello, I have been charge twice, first time for ordinary subscription, than I have found that there is possibility to get discount as a student, and opted for it.Now I can see that I was charged for ordinay subscritpion and for student. How can I get...

Casual Listener

Hello, I have been charge twice, first time for ordinary subscription, than I have found that there is possibility to get discount as a student, and opted for it. Now I can see that I was charged fo...

MattSuda

Spotify Star

237 Views

1 replies

0 likes

  • 237 Views
  • 1 replies
  • 0 likes

Problem

Ya me hicieron el recargo en la tarjeta pero no se confirmo la suscripcion q hago ayuda

Newbie

Ya me hicieron el recargo en la tarjeta pero no se confirmo la suscripcion q hago ayuda

MattSuda

Spotify Star

360 Views

2 replies

0 likes

  • 360 Views
  • 2 replies
  • 0 likes

I've been charged but dont have rhe premium account

I'very been charged 49 MxN for a student account but couldn't post my papers and don't have the premium account.

Newbie

I'very been charged 49 MxN for a student account but couldn't post my papers and don't have the premium account.

MattSuda

Spotify Star

297 Views

2 replies

0 likes

  • 297 Views
  • 2 replies
  • 0 likes

Helpdesk please!!

Please: can I get a helpdesk address to ask a direct question and get a direct answer? I subscribed to a music library, not a puzzle library. Thx. Niek

Casual Listener

Please: can I get a helpdesk address to ask a direct question and get a direct answer? I subscribed to a music library, not a puzzle library. Thx.   Niek

MattSuda

Spotify Star

445 Views

3 replies

0 likes

  • 445 Views
  • 3 replies
  • 0 likes

Student Subscription, payed three times in 4 days.

Dear Spotify People, Last Thursday the 20th April I found out about the Student Subscription. I subscribed for this and I recieved an email that I got permission. Now I looked into my creditcard bills and it seems that Spotify took 5 euro's two times...

Newbie

Dear Spotify People,   Last Thursday the 20th April I found out about the Student Subscription.   I subscribed for this and I recieved an email that I got permission.   Now I loo...

EthanS1

Community Legend

651 Views

2 replies

0 likes

  • 651 Views
  • 2 replies
  • 0 likes

No quiero más Facebook

Hola, quiero eliminar mi cuenta de Facebook y usar spotify con mi cuenta de gmail, pero cada vez que lo hago se vuelve a reactivar la cuenta.Alguien sabe si esto es posible?Gracias.

Newbie

Hola, quiero eliminar mi cuenta de Facebook y usar spotify con mi cuenta de gmail, pero cada vez que lo hago se vuelve a reactivar la cuenta. Alguien sabe si esto es posible? Gracias.

MattSuda

Spotify Star

230 Views

1 replies

0 likes

  • 230 Views
  • 1 replies
  • 0 likes

Pago

Hace 5 días intente realizar la suscripción a Spotify universitarios, me cargaron 3 veces, llame a mi banco y me dijeron que el cargo ya estaba hecho y no como dice Spotify que queda pendiente o que en 48 horas si no se realiza la contratación te lo ...

Newbie

Hace 5 días intente realizar la suscripción a Spotify universitarios, me cargaron 3 veces, llame a mi banco y me dijeron que el cargo ya estaba hecho y no como dice Spotify que queda pendiente o que ...

MattSuda

Spotify Star

253 Views

1 replies

0 likes

  • 253 Views
  • 1 replies
  • 0 likes

Why am I still on premium? I thought I cancelled 2 months ago

I cancelled my premium account 2 months ago to go back to free. I just recently realized that I don't get commercials, and then later I realized that I am still on premium. I didn't want to be still on premium. And I would like to see if there's any ...

Newbie

I cancelled my premium account 2 months ago to go back to free. I just recently realized that I don't get commercials, and then later I realized that I am still on premium. I didn't want to be still ...

MattSuda

Spotify Star

219 Views

1 replies

0 likes

  • 219 Views
  • 1 replies
  • 0 likes

Need to get in contact with Spotify

My subscription has been cancelled. I took out a Vodafone plan for 12 months that included a Spotify premium membership. However Spotify have cancelled my membership and Vodafone can not do anything about it. Please, I really need to get it re-instat...

Newbie

My subscription has been cancelled. I took out a Vodafone plan for 12 months that included a Spotify premium membership. However Spotify have cancelled my membership and Vodafone can not do anything ...

justinewin_

Roadie

228 Views

1 replies

0 likes

  • 228 Views
  • 1 replies
  • 0 likes

PREMIUM EN DIFERENTES DISPOSITIVOS

Uso spotify premium en tres diferentes dispositivos iOS; Mac, iPad y iPhone, en los dos últimos tengo descargada toda mi musica y en Mac depende de la red Wi-Fi. Cerre la aplicación en el iPhone y se eliminó toda la música descargada y al momento de ...

Newbie

Uso spotify premium en tres diferentes dispositivos iOS; Mac, iPad y iPhone, en los dos últimos tengo descargada toda mi musica y en Mac depende de la red Wi-Fi.    Cerre la aplicación en...

Bittencourt

Spotify Star

2818 Views

1 replies

0 likes

  • 2818 Views
  • 1 replies
  • 0 likes

New Spotify AB

After agreeing to the new Spotify AB terms and conditions on the mobile app, my account says that it's now the free service account but I had the premium membership before agreeing to the AB update. If I upgrade to the premium account, will I be char...

Visitor

After agreeing to the new Spotify AB terms and conditions on the mobile app, my account says that it's now the free service account but I had the premium membership before agreeing to the AB update. ...

MattSuda

Spotify Star

25596 Views

1 replies

1 likes

  • 25596 Views
  • 1 replies
  • 1 likes

I have been charged twice today april 23.

I got a message I had to update my card, and when I did that I saw that I had been charged twice for this month.When will I get the money back?Ingrid

Newbie

I got a message I had to update my card, and when I did that  I saw that I had been charged twice for this month. When will I get the money back? Ingrid

Bittencourt

Spotify Star

324 Views

1 replies

0 likes

  • 324 Views
  • 1 replies
  • 0 likes

Changing from premium to student discount

Hey guys,I've changed from Premium account to student but i've payed twice this month. How can i get my money back?Tks.

Newbie

Hey guys, I've changed from Premium account to student but i've payed twice this month. How can i get my money back? Tks.

Bittencourt

Spotify Star

282 Views

1 replies

0 likes

  • 282 Views
  • 1 replies
  • 0 likes