Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Visitor
- 129304 Views
- 87 replies
- 10 likes
- 129304 Views
- 87 replies
- 10 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 15422 Views
- 27 replies
- 3 likes
- 15422 Views
- 27 replies
- 3 likes
End of free trial
Hi,I think my free trial ended yesterday and it now says I'm a premium member. I haven't been charged yet and would like to cancel it. If I cancel now will I still be charged in the future? If so, I may as well use it for the month.Thanks,Joe
- Hi, I think my free trial ended yesterday and it now says I'm a premium member. I haven't been charged yet and would like to cancel it. If I cancel now will I still be charged in the future? If so, ...
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- Casual Listener
- 289 Views
- 3 replies
- 0 likes
- 289 Views
- 3 replies
- 0 likes
Spotify doesn't play offline playlist
I have Spotify premium and downloaded my playlist to play offline. I always go to offline mode after downloading all the songs I need. Recently, Spotify went online without my knowledge/consent/ I've been playing my songs in online mode without knowi...
- I have Spotify premium and downloaded my playlist to play offline. I always go to offline mode after downloading all the songs I need. Recently, Spotify went online without my knowledge/consent/ I've...
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- 147 Views
- 0 replies
- 0 likes
- 147 Views
- 0 replies
- 0 likes
Charged for both student and normal premium
A while ago I upgraded to premium through UNiDAYS but it ran out so when I re updated it, it has been charging me for both the normal premium service (£9.99 per month) and the student premium (£4.99 per month) for the past couple of months. Why is th...
- A while ago I upgraded to premium through UNiDAYS but it ran out so when I re updated it, it has been charging me for both the normal premium service (£9.99 per month) and the student premium (£4.99 ...
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- Community Legend
- 230 Views
- 1 replies
- 0 likes
- 230 Views
- 1 replies
- 0 likes
Not sure where else to post this...
My former roommate is using my debit card to pay for his Spotify Premium. I've asked him multiple times to cancel the subscription or remove my card as the payment method, but he refuses to listen. He will not return my phone calls or text messages. ...
- My former roommate is using my debit card to pay for his Spotify Premium. I've asked him multiple times to cancel the subscription or remove my card as the payment method, but he refuses to listen. H...
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- Community Legend
- 216 Views
- 1 replies
- 0 likes
- 216 Views
- 1 replies
- 0 likes
Solved!! Premium subscription
I upgraded to premium and lost all of my songs in my library, any way I can get them back please???
- I upgraded to premium and lost all of my songs in my library, any way I can get them back please???
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- Casual Listener
- 308 Views
- 1 replies
- 1 likes
- 308 Views
- 1 replies
- 1 likes
Charged twice - two another payments
I have been charged twice this month . I have spotify premium and mypayment is 7,99 eur, but this month it was 7,99 and 5,99 eur at the same time. Why? Thank you so much. VERONICA
- I have been charged twice this month . I have spotify premium and my payment is 7,99 eur, but this month it was 7,99 and 5,99 eur at the same time. Why? Thank you so much. VERONICA
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- Regular
- 583 Views
- 9 replies
- 0 likes
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Account
- 583 Views
- 9 replies
- 0 likes
I subscribed to premium offer but it's not visible on my account
Hello, I received a 60 days premium offer that I subscribed to (giving credit card information).I get informed that I can unsubscribe whenever within the 2 months using my account -> subscription menu.But when I connect to my account : I still get pr...
- Hello, I received a 60 days premium offer that I subscribed to (giving credit card information). I get informed that I can unsubscribe whenever within the 2 months using my account -> su...
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- Newbie
- 277 Views
- 2 replies
- 0 likes
- 277 Views
- 2 replies
- 0 likes
Me han cobrado dos veces 9.99 eur. la misma mensualidad
Como dice el título me han cobrado dos veces el prémium de Spotify. Me lo han cobrado de forma automática, sin aviso, que si no miro lo que me van cobrando pago 20 euros. ¿Cuál es el problema? Además de que esto es una tomadura de pelo, ya es la segu...
- Como dice el título me han cobrado dos veces el prémium de Spotify. Me lo han cobrado de forma automática, sin aviso, que si no miro lo que me van cobrando pago 20 euros. ¿Cuál es el problema? Además...
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- 271 Views
- 0 replies
- 0 likes
- 271 Views
- 0 replies
- 0 likes
I was supposed to get 2 free years of spotify, but My premium membership expired after 6 months
My phone carrier is fido. When I activated my free spotify it said that I would get 2 free years of spotify premium, but my premium ended after 6 months. Help please.
- My phone carrier is fido. When I activated my free spotify it said that I would get 2 free years of spotify premium, but my premium ended after 6 months. Help please.
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- Community Legend
- 254 Views
- 3 replies
- 0 likes
- 254 Views
- 3 replies
- 0 likes
Money taken but premium subscription not working
I recently purchased Spotify premium for myself but I cannot get it to work on my account it is still saying that I have the free version. I have tried logging in and out multiple times but nothing seems to work.
- I recently purchased Spotify premium for myself but I cannot get it to work on my account it is still saying that I have the free version. I have tried logging in and out multiple times but nothing s...
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- Community Legend
- 162 Views
- 1 replies
- 0 likes
- 162 Views
- 1 replies
- 0 likes
- 171 Views
- 1 replies
- 0 likes
SUBSCRIPTION
I completely forgot that I had to cancel my Spotify premium because I paid £3 for a 3 month package! I have now cancelled it but is there anyway I can get my £9.99 back? I really need the money I have my driving test this month and need every penny t...
- I completely forgot that I had to cancel my Spotify premium because I paid £3 for a 3 month package! I have now cancelled it but is there anyway I can get my £9.99 back? I really need the money I hav...
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- Community Legend
- 164 Views
- 1 replies
- 0 likes
- 164 Views
- 1 replies
- 0 likes
Pagamento
Boa noite! Preciso de uma ajuda...Eu fiz o pacote do plano familiar pelo cartão de crédito em fevereiro e a compra foi realizada com sucesso, no entanto no mês de março, não recebi em minha boleta o valor referente ao plano contratado... Notei que so...
- Boa noite! Preciso de uma ajuda... Eu fiz o pacote do plano familiar pelo cartão de crédito em fevereiro e a compra foi realizada com sucesso, no entanto no mês de março, não recebi em minha boleta ...
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- Spotify Star
- 223 Views
- 1 replies
- 0 likes
- 223 Views
- 1 replies
- 0 likes
I cancelled my subscription but was still charged
I cancel my subscription and still got charged i want my refund and can't get a hold of no one
- I cancel my subscription and still got charged i want my refund and can't get a hold of no one
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- 116 Views
- 0 replies
- 0 likes
- 116 Views
- 0 replies
- 0 likes
Cuenta premiun
Cuando me pide el codigo postal y lo ingreso me dice que es incorrecto y no se por que
- Cuando me pide el codigo postal y lo ingreso me dice que es incorrecto y no se por que
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- 152 Views
- 0 replies
- 0 likes
- 152 Views
- 0 replies
- 0 likes
Can't get 7 days free trial
The pop up comes up for the 7 day premium trial, so I click on the button that says "get premium". It brings me to the 30 day trial that you have to put a credit card in for and won't give me the 7 days.
- The pop up comes up for the 7 day premium trial, so I click on the button that says "get premium". It brings me to the 30 day trial that you have to put a credit card in for and won't give me the 7 d...
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- Newbie
- 1107 Views
- 5 replies
- 0 likes
- 1107 Views
- 5 replies
- 0 likes
Lost premium after app update
I updated the app the other day and logged in now I don't have premium. I prepaid 6 months have order number for proof
- I updated the app the other day and logged in now I don't have premium. I prepaid 6 months have order number for proof
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- Community Legend
- 1631 Views
- 8 replies
- 0 likes
- 1631 Views
- 8 replies
- 0 likes
CC not accepted
Hi, I tried several times to us e credit card as payment method for premium.Credit card (Mastercard)wont be accpeted saying it aint accepted in my country (Switzerland).I checked my settings and my land is set correctly to CH, so does my CC come from...
- Hi, I tried several times to us e credit card as payment method for premium. Credit card (Mastercard)wont be accpeted saying it aint accepted in my country (Switzerland). I checked my sett...
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- Casual Listener
- 420 Views
- 6 replies
- 0 likes
- 420 Views
- 6 replies
- 0 likes
Premium Trial and Sign Up
Hey!I signed up to the 30 day trial and now every time im on Spotify it doesn't acknowledge that I've signed up and asks me to sign up for the free trial over and over again. I have received confirmation receipt etc. I want to continue with Spotify a...
- Hey! I signed up to the 30 day trial and now every time im on Spotify it doesn't acknowledge that I've signed up and asks me to sign up for the free trial over and over again. I have received conf...
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- Community Legend
- 207 Views
- 1 replies
- 0 likes
- 207 Views
- 1 replies
- 0 likes
Charged twice
Last month 3/15/2017, i was charged 99DKK (danish money) for my subscription. I planned out that was the last month i would use premium, and just cancel my subscription som days before the next payment. But then i checked my bank account today 4/2/20...
- Last month 3/15/2017, i was charged 99DKK (danish money) for my subscription. I planned out that was the last month i would use premium, and just cancel my subscription som days before the next payme...
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- Community Legend
- 204 Views
- 1 replies
- 0 likes
- 204 Views
- 1 replies
- 0 likes