wrong payment

[alexanion]

i pay for no reason !!! its not my account !!! i need his name and his spotify account !!!

[KatesHere]

Hey there @alexanion, welcome to the community!

That's odd. Could you have another Premium Spotify account? 

Let me know 🙂

K

[alexanion]

no i have only one account.i need details from this payment !! is second time that happens and i wondering guys!?!?  6,99 + 6,99 = 13.98 in trush!! 

[alexanion]

i can give u whatever information u want private !

[KatesHere]

Hey again!

Is the account you have Premium? You can check this by going here. If it is, you can cancel it by following these instructions here. 

If you don't have any other accounts that may be on Premium you might be paying for, I'd suggest getting in touch with a member of the Spotify staff so that they can help you backstage with this. To do that, drop them a line on social media (Twitter or Facebook) or by using the contact form. Make sure, if you use the latter, to reply to the automated email you'll receive directing you back to the help pages, even if it's from a no-reply!

Support usually gets back within a day or two.

Let me know how it goes 🙂

K