premium

[sammy18]

Hi -  I got  new Andoid phone and always have Spotify premium.  Now I only have regular spotily and am getting charged for Premium.  Does anyone know how to fix this?

[KatesHere]

Hey there @sammy18, welcome to the community!

Let's see what may be going on here 🙂 In your new device, your status is not Premium? If so, try logging out and back in to shake things up. If that doesn't work, take a note of how you usually log in since you may have created a duplicate account. In this case, try taking this survey that can point you out in the right direction.

Let me know how this helps!

K

[MattSuda]

Hey @sammy18

It sounds like you are logged into the wrong Spotify accont.

Check out these support articles:

https://support.spotify.com/account_payment_help/login_help/do-i-have-an-additional-account/

https://support.spotify.com/account_payment_help/account_help/problems-logging-in-to-spotify/

Does that help?