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Payed Premium but getting it

Payed Premium but getting it

Plan

Premium

 

Country

Canada 

 

My Question or Issue

I payed premium (see screenshot attached) but I'm not getting it. It says my plan is "Free" I don't have facebook so I know this is not the issue.

 

gallarang_0-1600439977827.png

gallarang_1-1600440011874.png

 

 

image.png
Reply
1 Reply

Hi there @gallarang,

thanks for reaching out !

 

It is a common mistake made by users to have more than one account and while upgrading, choosing the incorrect one.

 

Please try using this help page to locate all the accounts listed with your details to make sure you're logging in to the correct one.

 

Let me know how it goes 🙂

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