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Payed and didn’t receive confirmation email

Payed and didn’t receive confirmation email

Plan

Free

Country

Brazil

Device

iPhone 6s, PC

Operating System

iOS 13.7, Windows 10

 

Hello,

 

Yesterday (september 8th) I payed for a 12 months premium subscription by boleto and didn’t receive any confirmation email yet.

 

I already looked in the email trash bin and checked if the email is right.

 

I have a payment receipt.

 

Thank you.

 

Reply
1 Reply

Hey @mayra_ttk !

 

Can you take a look here and see if this helps: https://support.spotify.com/article/i-pay-for-premium-why-am-i-on-free/

 

All the best!

Robert_WRock Star 11
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