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Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
Visitor
67617 Views
18 replies
94 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
132770 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
68546 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
251549 Views
155 replies
13 likes
I received an email from no-reply@spotify.com stating that the payment has failed and i need to update it when i clicked it directed me to spotify website and asked me to login so i did and updated it and that was last payment. Today i heard about se...
I received an email from no-reply@spotify.com stating that the payment has failed and i need to update it when i clicked it directed me to spotify website and asked me to login so i did and updated i...
Spotify Star
1860 Views
2 replies
0 likes
PlanPremiumCountryNetherlandsDeviceiPhone X, iPad Pro 2019, Macbook My Question or IssueDoes Spotify offer something similar to Apple's yearly subscription at the amount of € 99 in stead of € 9,99 a month?
Plan Premium Country Netherlands Device iPhone X, iPad Pro 2019, Macbook My Question or Issue Does Spotify offer something similar to Apple's yearly subscription at the amount of € 99 ...
Casual Listener
744 Views
2 replies
0 likes
I forgot to cancel my Spotify 3 month trial earlier today. I love to get a refund please thank you for your help and appreciation.
I forgot to cancel my Spotify 3 month trial earlier today. I love to get a refund please thank you for your help and appreciation.
Community Legend
413 Views
1 replies
0 likes
Bom dia. Aderir ao plano Duo, mas qnd envio o convite a pessoa entra e mostra como se fosse o ADM, sendo assim, so ficamos c uma janela. Como proceder para que cada um fique c sua janela individual, sendo este o plano adquirido??
Bom dia. Aderir ao plano Duo, mas qnd envio o convite a pessoa entra e mostra como se fosse o ADM, sendo assim, so ficamos c uma janela. Como proceder para que cada um fique c sua janela indiv...
Spotify Legend
386 Views
1 replies
1 likes
Plan Family PremiumCountryUsaDevice(Andriod) Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI chatted with someone on Spotify support team over half an hour ago about an accidental charge to my account they said they refu...
Plan Family Premium Country Usa Device (Andriod) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I chatted with someone on Spotify supp...
Spotify Star
530 Views
1 replies
0 likes
Hi Today I wanted to subscribe to Family Premium but i managed to subscribe simply to Premium for one year. I would like to convert my subscription but there is no obvious way to do that. I paid 155.40 Swiss Francs which of course I don't want to los...
Hi Today I wanted to subscribe to Family Premium but i managed to subscribe simply to Premium for one year. I would like to convert my subscription but there is no obvious way to do that. I ...
Spotify Star
358 Views
1 replies
1 likes
PlanFreeCountryUSDeviceSamsung Galaxy S10 Operating SystemAndroid 10 I have uninstalled and reinstalled, logged out and logged back in, done every bit advice I've seen and the 6 month Samsung trial won't work for me. Has the opportunity ended? I am c...
Plan Free Country US Device Samsung Galaxy S10 Operating System Android 10 I have uninstalled and reinstalled, logged out and logged back in, done every bit advice I've seen an...
Spotify Star
834 Views
3 replies
1 likes
Wij hebben premium duo, zodra één van beide een andere Playlist start op een andere speaker, dan valt de andere uit... Hoe lossen we dit op?
Wij hebben premium duo, zodra één van beide een andere Playlist start op een andere speaker, dan valt de andere uit... Hoe lossen we dit op?
Casual Listener
478 Views
2 replies
0 likes
PlanFree to PremiumCountryBrasilDevice(Redmi 8 Pro/Dell Desktop)Operating System(Android/Windows 10) My Question or IssueI have already tried to pay the premium with 4 different credit cards and one debit card but it is impossible, since April I am w...
Plan Free to Premium Country Brasil Device (Redmi 8 Pro/Dell Desktop) Operating System (Android/Windows 10) My Question or Issue I have already tried to pay the premium with 4 differ...
Spotify Legend
446 Views
2 replies
0 likes
Hello! I am unable to cancel my subscription because my login information has been lost. I still have access to my account via my mobile app, however Spotify does not allow you to make changes or cancel your subscription via the mobile app - WHICH IS...
Hello! I am unable to cancel my subscription because my login information has been lost. I still have access to my account via my mobile app, however Spotify does not allow you to make chang...
Spotify Legend
461 Views
1 replies
0 likes
PlanPremium individual (current)CountryThailand DeviceSamsungOperating SystemAndroid My Question or IssueCannot switch from Premium to Premium Duo I get error below when trying to change plan from Premium individual to Premium duo.I do have stored pa...
Plan Premium individual (current) Country Thailand Device Samsung Operating System Android My Question or Issue Cannot switch from Premium to Premium Duo  ...
Moderator
854 Views
4 replies
0 likes
PlanPremiumCountryUK DeviceHave tried on Samsung phone & on Mac Operating SystemOS X El Capitan My Question or IssueI am trying to update the payment details for my dad's Spotify premium account. It is not allowing me to choose another payment option...
Plan Premium Country UK Device Have tried on Samsung phone & on Mac Operating System OS X El Capitan My Question or Issue I am trying to update the payment de...
Spotify Legend
439 Views
1 replies
1 likes
Plan Premium Country India Device Samsung j5 Operating System Android My Question or Issue I have paid for premium membership but I'm not able to get service
Plan Premium Country India Device Samsung j5 Operating System Android My Question or Issue I have paid for premium membership but I'm not able to get service ...
Moderator
647 Views
3 replies
0 likes
INone of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,...
INone of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macb...
Spotify Star
431 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI used a gift card yesterday and I’m still on the free version of Spotify, my gift card succe...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I used ...
Spotify Star
618 Views
4 replies
0 likes
Hi, I had to change my credit card due to a fraud. But I started a Spotify premium for students last month so I'm still using it freely with the free month that comes with the subscription. In two days, I'll have to pay the first month of my subscrip...
Hi, I had to change my credit card due to a fraud. But I started a Spotify premium for students last month so I'm still using it freely with the free month that comes with the subscription. In...
Casual Listener
593 Views
2 replies
0 likes
PlanPremiumCountryEgyptDevicelenovo laptopOperating SystemWindows 10 My Question or IssueOn trying to update my payment details and upgrading to duo plan the checkout page keeps loading forever also my card details are correct and there are sufficien...
Plan Premium Country Egypt Device lenovo laptop Operating System Windows 10 My Question or Issue On trying to update my payment details and upgrading to duo plan the checkout page ke...
Composer
1050 Views
1 replies
0 likes
PlanFree/PremiumCountryHong Kong Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy premium account was working fine at 5am today, but suddenly at 10am ish it turned...
Plan Free/Premium Country Hong Kong Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Iss...
Casual Listener
518 Views
2 replies
0 likes
PlanpremiumCountryAustraliaDeviceSamsung note 9/ PCOperating Systemwindows My Question or IssueI'm currently getting multiple ads on every podcast I listen to. These aren't from the podcast themselves, but local ads from spotify. How do I stop this?
Plan premium Country Australia Device Samsung note 9/ PC Operating System windows My Question or Issue I'm currently getting multiple ads on every podcast I listen to. These aren't f...
Moderator
4514 Views
6 replies
1 likes
PlanPremiumCountryJordanDeviceiPhone 11Operating SystemiOS 13.6 My Question or IssueI am unable to enroll my partner onto duo. I shared the link with her via whatsapp and she accepted right away. However when entering the same address she gets referr...
Plan Premium Country Jordan Device iPhone 11 Operating System iOS 13.6 My Question or Issue I am unable to enroll my partner onto duo. I shared the link with her via whatsapp and she...
Spotify Legend
1461 Views
3 replies
0 likes
