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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

152853 Views

69 replies

10 likes

Premium for Family
  • 152853 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

98833 Views

89 replies

4 likes

  • 98833 Views
  • 89 replies
  • 4 likes

Unable to upgrade to premium duo

PlanPremiumCountrySouth AfricaDevicePCOperating SystemWindows 10 My Question or IssueI am trying to upgrade from Premium to Premium Duo but I keep getting the error "Unable to change plans. This could be because you're not eligible for this plan, you...

Visitor

Plan Premium Country South Africa Device PC Operating System Windows 10   My Question or Issue I am trying to upgrade from Premium to Premium Duo but I keep getting the error "Una...

Gwen07

Visitor

2227 Views

9 replies

0 likes

  • 2227 Views
  • 9 replies
  • 0 likes

Solved!!Superuser Contribution I am being charged for Premium but I have free

PlanFree/PremiumCountryTurkeyDeviceXiaomi mi 8SEOperating System(Android 10) My Question or IssueI am being charged for Premium but I have free,a fee has been charged from my bank account but I couldn't be premium My bank card that I use in other acc...

Casual Listener

Plan Free/Premium Country Turkey Device Xiaomi mi 8SE Operating System (Android 10)   My Question or Issue I am being charged for Premium but I have free, a fee has been charged from ...

Ivan

Spotify Legend

463 Views

1 replies

0 likes

  • 463 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't see where to view and edit my direct debit details

I would like to view and edit my payment details. I have searched tips and this has come up but I cannot see where it says to click update, it doesn't give me that option: Log in to your account page.Under Your plan, click UPDATE next to your payment...

Visitor

I would like to view and edit my payment details. I have searched tips and this has come up but I cannot see where it says to click update, it doesn't give me that option:   Log in to your ac...

Ivan

Spotify Legend

1278 Views

2 replies

1 likes

  • 1278 Views
  • 2 replies
  • 1 likes

Superuser Contribution Suscription changed without my consent

I just received an email stating that my subscription changed from Premium to Family Premium. I did not do this and I am wondering why this has happened.

Casual Listener

  I just received an email stating that my subscription changed from Premium to Family Premium.  I did not do this and I am wondering why this has happened.

Ver

Spotify Legend

1378 Views

3 replies

0 likes

  • 1378 Views
  • 3 replies
  • 0 likes

Solved!! Nest mini email not received

I registered for my free Google Nest mini almost 2 weeks ago and was told I would receive an email when it's ready. I have still not received any email. Is this normal? How long can I expect to wait? Plan PremiumCountryUK Device(Samsung Galaxy A5, Cu...

Casual Listener

I registered for my free Google Nest mini almost 2 weeks ago and was told I would receive an email when it's ready. I have still not received any email. Is this normal? How long can I expect to wait?...

faderzi

Casual Listener

3008 Views

4 replies

2 likes

  • 3008 Views
  • 4 replies
  • 2 likes

Superuser Contribution Subscription Podcasts

PlanPremiumCountryUKDeviceS9+Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Is there a way to listen to subscription podcasts. I recently subscribed to a paid podcast which supplied a link to cut and paste into a pod cas...

Casual Listener

Plan Premium Country UK Device S9+ Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   Is there a way to listen to subscription podcasts. I rec...

Alex

Spotify Legend

4268 Views

3 replies

1 likes

podcast
Subscription
  • 4268 Views
  • 3 replies
  • 1 likes

Hesitant switching to duo

I currently share my premium account with my wife. We've both created our own playlists. Obviously only one of us can be listening to music at one time. I'd like to switch to Duo however it's not clear to me how my wife would get access to the playli...

Casual Listener

I currently share my premium account with my wife. We've both created our own playlists. Obviously only one of us can be listening to music at one time. I'd like to switch to Duo however it's not cle...

AdamDamon

Community Legend

1553 Views

3 replies

0 likes

Duo playlist
  • 1553 Views
  • 3 replies
  • 0 likes

Superuser Contribution Payment

PlanPremiumCountryRussiaDevicePCOperating SystemWindows 10 My Question or IssueHello, im trying to pay for subscription with my card, and it doesn`t work with an error on the screenshot (Sorry for it being Russian)

Visitor

  Plan Premium Country Russia Device PC Operating System Windows 10   My Question or Issue Hello, im trying to pay for subscription with my card, and it doesn`t work with an erro...

Ivan

Spotify Legend

995 Views

1 replies

1 likes

  • 995 Views
  • 1 replies
  • 1 likes

Superuser Contribution [Tunisia] Payment Issues

PlanFree/PremiumCountryTunisiaDeviceLenovo ideapad 330Operating SystemWindows 10 My Question or IssueI’ve entered my card informations and clicked to the done button but it said "Payment failed. Try again, or use a different payment method."I’ve trie...

Casual Listener

Plan Free/Premium Country Tunisia Device Lenovo ideapad 330 Operating System Windows 10   My Question or Issue I’ve entered my card informations and clicked to the done button but it s...

Ver

Spotify Legend

3335 Views

7 replies

2 likes

  • 3335 Views
  • 7 replies
  • 2 likes

Premium gone despite having paid

HI. At the start of the month I bought spotify premium with a prepaid card. Now suddenly my premiums seems to be gone for no reason... Does anyone know what to do? I can't reach support...

Visitor

HI. At the start of the month I bought spotify premium with a prepaid card. Now suddenly my premiums seems to be gone for no reason...   Does anyone know what to do? I can't reach support... ...

Billy-J

Spotify Star

457 Views

1 replies

0 likes

  • 457 Views
  • 1 replies
  • 0 likes

grad student discount

Hi, I have been a Spotify user for the last seven years and think it's the top music streaming platform out there; however, I am feeling super let down by Spotify's student discount limitations. I understand that opening up a student discount and cou...

Casual Listener

Hi,   I have been a Spotify user for the last seven years and think it's the top music streaming platform out there; however, I am feeling super let down by Spotify's student discount limitati...

Billy-J

Spotify Star

1188 Views

1 replies

0 likes

graduate student
Premium
  • 1188 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify 3 months free offer leads to a page stating 1 month free.

PlanFreeCountryIndiaDeviceASUS X541UJOperating SystemWindows 10 My Question or IssueI've received an email stating there is an offer for 3 months free on Spotify premium and when I click on the link in the email, it redirects to Spotify premium page ...

Casual Listener

Plan Free Country India Device ASUS X541UJ Operating System Windows 10   My Question or Issue I've received an email stating there is an offer for 3 months free on Spotify premium and ...

Xenia

Spotify Legend

3787 Views

6 replies

1 likes

  • 3787 Views
  • 6 replies
  • 1 likes

Trouble redeeming Spotify Gift Card

Hello, I'm currently using Spotify premium with a 3 month gift card which will expire on 1 October. I recently bought another 3 month gift card and when I tried redeeming the pin number, it won't work. Please help.

Casual Listener

Hello, I'm currently using Spotify premium with a 3 month gift card which will expire on 1 October. I recently bought another 3 month gift card and when I tried redeeming the pin number, it won't wor...

blueside28

Casual Listener

1418 Views

3 replies

1 likes

  • 1418 Views
  • 3 replies
  • 1 likes

Solved!! Multiple gift cards

I'm currently on premium from a 3 months gift card with more than a month to go (till 25 October). I received another gift card (1 month) but I wanted to make sure that it'll add up 1 month to my current usage. So the question is: if I redeem this 1 ...

Casual Listener

I'm currently on premium from a 3 months gift card with more than a month to go (till 25 October). I received another gift card (1 month) but I wanted to make sure that it'll add up 1 month to my cur...

Emilia_8

Community Legend

2363 Views

1 replies

0 likes

  • 2363 Views
  • 1 replies
  • 0 likes

Lost Hulu access with Spotify Prem. Subscription

PlanPremiumCountryUnited StatesDeviceAcer Aspire V5 Laptop (2013)Operating SystemWindows 10 My Question or IssueI have Spotify Premium with Hulu. Tonight the Hulu part of my subscription stopped working. The Hulu page wants me to sign up for a free t...

Casual Listener

Plan Premium Country United States Device Acer Aspire V5 Laptop (2013) Operating System Windows 10   My Question or Issue I have Spotify Premium with Hulu. Tonight the Hulu part of my ...

Billy-J

Spotify Star

822 Views

2 replies

0 likes

  • 822 Views
  • 2 replies
  • 0 likes

[iOS][Subscription] Gift Card is Failing

I got a giftcard and the PIN is not working. I got the giftcard through reward link and have successfully used it for other sites but I don't understand why the giftcard isn't working now.

Casual Listener

I got a giftcard and the PIN is not working. I got the giftcard through reward link and have successfully used it for other sites but I don't understand why the giftcard isn't working now.

Billy-J

Spotify Star

936 Views

3 replies

0 likes

iOS
Subscription
  • 936 Views
  • 3 replies
  • 0 likes

Solved!! Does Cancelling Premium stop the benefits immediately?

Hi guys, this is my first time using the community. I couldn't find a answer on Spotify help page so I thought I try here. I am under Spotify premium family, I wish to cancel as I realise I don't listen to the music much and don't want to pay the $$ ...

Casual Listener

Hi guys, this is my first time using the community. I couldn't find a answer on Spotify help page so I thought I try here.  I am under Spotify premium family, I wish to cancel as I realise I do...

Billy-J

Spotify Star

11119 Views

5 replies

0 likes

  • 11119 Views
  • 5 replies
  • 0 likes

DUO

PlanDuoCountryMexicoDeviceVarios My Question or Issue Quiero Cambiarme a Duo, para la cuenta de mi hija y mia, pero ella tiene premium y yo pago su cuenta, como puedo hacer que yo sea el administrador y tengamos Duo, gracias

Visitor

Plan Duo Country Mexico Device Varios   My Question or Issue   Quiero Cambiarme a Duo, para la cuenta de mi hija y mia, pero ella tiene premium y yo pago su cuenta, como puedo hace...

Billy-J

Spotify Star

572 Views

1 replies

0 likes

  • 572 Views
  • 1 replies
  • 0 likes

Solved!! Change subscription

Plan Premium (1Y subscription)Country Indonesia DeviceXiaomi Pocophone F1Operating SystemAndroid 10 My Question or IssueI wanted to buy Spotify Family (my prev. payment didnt go through so the plan got suspended), but I somehow bought the 1Y Spotify ...

Casual Listener

Plan Premium (1Y subscription) Country Indonesia   Device Xiaomi Pocophone F1 Operating System Android 10   My Question or Issue I wanted to buy Spotify Family (my prev. ...

Bhad

Casual Listener

755 Views

2 replies

0 likes

  • 755 Views
  • 2 replies
  • 0 likes

premium

PlanPremiumCountryItalyDevice(iPhone 8 )Operating System(iOS 13.6) My Question or IssueI had the free plan for 3 months and than (today) it upgraded at premium, I don’t want the premium right now, I haven’t even used spotify today so It’s like i didn...

Visitor

  Plan Premium Country Italy Device (iPhone 8 ) Operating System (iOS 13.6)   My Question or Issue I had the free plan for 3 months and than (today) it upgraded at premium, I don...

Maxim

Spotify Star

502 Views

1 replies

0 likes

  • 502 Views
  • 1 replies
  • 0 likes