Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 15191 Views
  • 27 replies
  • 3 likes
  • 15191 Views
  • 27 replies
  • 3 likes

Superuser Contribution Payment failed

PlanPremium FamilyCountryPhilippinesDeviceSamsung Galaxy S8Operating SystemAndroid 9.0 My Question or IssueI was able to pay for the subscription for the 1st month of my Premium Family plan, but after the first month it says my payment has failed and...

  • Visitor
  • Plan Premium Family Country Philippines Device Samsung Galaxy S8 Operating System Android 9.0   My Question or Issue I was able to pay for the subscription for the 1st month of my Pr...
  • Elena
  • Moderator
  • 302 Views
  • 1 replies
  • 0 likes
  • 302 Views
  • 1 replies
  • 0 likes

Ualá Card Error

Hi, I have a Ualá prepaid debit card (MasterCard) associated to my account, which I use to pay for my family plan. With each new payment, the app tells me that the payment failed, and when I try to update my payment info, a message that says "Ha ocur...

  • Casual Listener
  • Hi, I have a Ualá prepaid debit card (MasterCard) associated to my account, which I use to pay for my family plan. With each new payment, the app tells me that the payment failed, and when I try to u...
  • Billy-J
  • Spotify Star
  • 659 Views
  • 3 replies
  • 0 likes
  • 659 Views
  • 3 replies
  • 0 likes

I can't do free upgrade (3months), my Spotify app automatically closes every time I try

PlanFreeCountryItalyDeviceTablet Huawei M2-801LOperating SystemAndroid 5.1.1 My Question or Issue

  • Newbie
  • Plan Free Country Italy Device Tablet Huawei M2-801L Operating System Android 5.1.1   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 659 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
  • 659 Views
  • 1 replies
  • 0 likes

Advance Payment?

Hello, I currently have a Spotify account in Ireland, with payments from an Irish bank. I might be closing my account and moving out of the country in the next few weeks. Is there any way for me to pay for the next couple of months in advance so that...

  • Visitor
  • Hello,   I currently have a Spotify account in Ireland, with payments from an Irish bank. I might be closing my account and moving out of the country in the next few weeks. Is there any way fo...
  • Billy-J
  • Spotify Star
  • 1958 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1958 Views
  • 1 replies
  • 0 likes

Spotify premium in a wrong profile

Hey guys I bought today these spotify premium, but accidentally not on that profile, where i want that. I logged in a wrong profile in web, where i bought that. Can i change the premium for my another account? There are all my songs, and playlists.

  • Visitor
  • Hey guys   I bought today these spotify premium, but accidentally not on that profile, where i want that. I logged in a wrong profile in web, where i bought that. Can i change the premium for ...
  • Billy-J
  • Spotify Star
  • 263 Views
  • 1 replies
  • 0 likes
  • 263 Views
  • 1 replies
  • 0 likes

Superuser Contribution Virgin mobile 6 month free set up

Virgin say i can have 6 months free premium. But i cant see any option on spotify to do this? Matt

  • Visitor
  • Virgin say i can have 6 months free premium. But i cant see any option on spotify to do this?   Matt  
  • Elena
  • Moderator
  • 1346 Views
  • 1 replies
  • 0 likes
  • 1346 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium getting paused early

PlanPremiumCountryPhilippines DeviceGalaxy A6 PlusOperating SystemAndroid Oreo My Question or IssueMy premium got paused early, I had a 1 month subscription and Spotify paused it even though it hasn't been a month. It said the last payment didn't wor...

  • Visitor
  • Plan Premium Country Philippines   Device Galaxy A6 Plus Operating System Android Oreo   My Question or Issue My premium got paused early, I had a 1 month subscription and Spotif...
  • Elena
  • Moderator
  • 284 Views
  • 1 replies
  • 0 likes
  • 284 Views
  • 1 replies
  • 0 likes

Superuser Contribution Trouble cancelling my Hulu subscription via Spotify

I want to cancel my Hulu subscription that is billed through Spotify, but it was supposed to be a student discount bundle. I got the discount but only got Hulu and not Spotify premium. Since I got the subscription just for Hulu anyway, I didn't reall...

  • Visitor
  • I want to cancel my Hulu subscription that is billed through Spotify, but it was supposed to be a student discount bundle. I got the discount but only got Hulu and not Spotify premium. Since I got th...
  • Xenia
  • Moderator
  • 510 Views
  • 1 replies
  • 0 likes
  • 510 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bought spotify premium but I still got spotify free

PlanFree/PremiumCountryThe NetherlandsDeviceDesktopOperating SystemWindows 10 My Question or IssueGood Evening,Yesterday I've payed €0,99 for 3 month spotify premium. The account, unfortunately, is still on the status of free spotify. The strange thi...

  • Visitor
  • Plan Free/Premium Country The Netherlands Device Desktop Operating System Windows 10   My Question or Issue Good Evening, Yesterday I've payed €0,99 for 3 month spotify premium. The a...
  • Xenia
  • Moderator
  • 12798 Views
  • 65 replies
  • 123 likes
  • 12798 Views
  • 65 replies
  • 123 likes

Problems with free 3 months

PlanFree/PremiumSamsung Galaxy 9 edgeOperating SystemAndroid Oreo My Question or IssueI bought today Spotify premium 3 months for free but i dont get it and the sale is disappeared please help me

  • Visitor
  • Plan Free/Premium Samsung Galaxy 9 edge Operating System Android Oreo   My Question or Issue I bought today Spotify premium 3 months for free but i dont get it and the sale is disapp...
  • Billy-J
  • Spotify Star
  • 420 Views
  • 1 replies
  • 0 likes
  • 420 Views
  • 1 replies
  • 0 likes

Can't get a Premium trial because I supposedly had had one already

So I wanted to get a Premium trial and was informed that 'it looks like' I had had one already. However, I know that with this account I had never taken any trials. I checked the receipts page and there too were no such records. I tried to get a tria...

  • Visitor
  • So I wanted to get a Premium trial and was informed that 'it looks like' I had had one already. However, I know that with this account I had never taken any trials. I checked the receipts page and th...
  • Billy-J
  • Spotify Star
  • 298 Views
  • 1 replies
  • 0 likes
  • Premium
    Trial
  • 298 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution i wanted to renew my subscription

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issueevery time i want to renew my sub cause i cancelled it and wanted to renew it but always say ...

  • Regular
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue every t...
  • Mario
  • Spotify Legend
  • 412 Views
  • 1 replies
  • 0 likes
  • 412 Views
  • 1 replies
  • 0 likes

Solved!! Gift card doesn't work

Hello, I always subscribe to spotify with a gift card (10€) but this time, it doesn't work. The card is active (the ticket says so) and it was bought in the same country, today. My account is set in the right country as well.I've tried to enter the c...

  • Casual Listener
  • Hello, I always subscribe to spotify with a gift card (10€) but this time, it doesn't work. The card is active (the ticket says so) and it was bought in the same country, today. My account is set i...
  • Emilia_8
  • Community Legend
  • 1170 Views
  • 3 replies
  • 0 likes
  • 1170 Views
  • 3 replies
  • 0 likes

Superuser Contribution Issue with Xbox Premium Offer

PlanFree/PremiumCountryUSADevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) iPhone 7Operating System(iOS 10, Android Oreo, Windows 10,etc.)iOS 10My Question or IssueI was trying to claim my Premium offer from Xbox Ultimate and I didn’t have m...

  • Casual Listener
  • Plan Free/Premium Country USA Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) iPhone 7 Operating System (iOS 10, Android Oreo, Windows 10,etc.) iOS 10 My Question or Issue I...
  • Elena
  • Moderator
  • 610 Views
  • 3 replies
  • 0 likes
  • 610 Views
  • 3 replies
  • 0 likes

Superuser Contribution Family plan user question

PlanPremiumCountryThe NetherlandsDeviceSamsung Galaxy 8 & 10Operating SystemWindows 10My Question or IssueWhat are the rules exactly of one user having 2 accounts within the family plan? I am wondering because we have 2 scenarios in my house hold whe...

  • Music Fan
  • Plan Premium Country The Netherlands Device Samsung Galaxy 8 & 10 Operating System Windows 10 My Question or Issue What are the rules exactly of one user having 2 accounts within the...
  • Mario
  • Spotify Legend
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unknown Payment

CountryTurkeyDevice(Samsung Galaxy Note 5)Operating System(It should be Marshmallow ) My Question or IssueTwo days ago, family premium money was taken from my ininal card. and there was no family premium my card was registered with. I want you to hel...

mertpoyraz2002_0-1589487569885.png
  • Casual Listener
  • Country Turkey Device (Samsung Galaxy Note 5) Operating System (It should be Marshmallow )   My Question or Issue Two days ago, family premium money was taken from my ininal card. a...
  • Ivan
  • Spotify Legend
  • 336 Views
  • 2 replies
  • 0 likes
  • 336 Views
  • 2 replies
  • 0 likes

Superuser Contribution Non trovo il mio account Premium

Buongiorno,A febbraio ho richiesto la prova dell'abbonamento premium per tre mesi. Dopo circa due settimane mi è arrivata una notifica secondo cui avrei dovuto modificare il Paese (Vivevo in Spagna prima, adesso in Italia). Dopo aver modificato il pa...

  • Visitor
  • Buongiorno, A febbraio ho richiesto la prova dell'abbonamento premium per tre mesi. Dopo circa due settimane mi è arrivata una notifica secondo cui avrei dovuto modificare il Paese (Vivevo in Spagna...
  • Ivan
  • Spotify Legend
  • 276 Views
  • 1 replies
  • 0 likes
  • 276 Views
  • 1 replies
  • 0 likes

Upgraded to family subscription from premium for one and now my playlists are gone.

Country Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy premium subscription was going to expire in a few days so I upgraded to a family subscription now all my p...

  • Visitor
  • Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My premium subscription was...
  • Billy-J
  • Spotify Star
  • 284 Views
  • 1 replies
  • 0 likes
  • Lost playlists
  • 284 Views
  • 1 replies
  • 0 likes

Gift code error

So today i went to redeem a code on Spotify. It was everything okay, Spotify let me go after I right the code and pass the (I'm not a robot). But after I clicked confirm it appeared a message about the plan that I am choosing so I remembered that may...

  • Visitor
  • So today i went to redeem a code on Spotify. It was everything okay, Spotify let me go after I right the code and pass the (I'm not a robot). But after I clicked confirm it appeared a message about t...
  • Billy-J
  • Spotify Star
  • 269 Views
  • 1 replies
  • 0 likes
  • 269 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ya se acredito el pago pero mi cuenta sigue pausada

Tengo el plan premium familiar pero me olvide de pagar y me pasaron la cuenta, ayer ya acredite el pago en la tarjeta que tengo puesta pero mi cuenta todavía sigue pausada y ya me descontaron, alguna solución?

  • Visitor
  • Tengo el plan premium familiar pero me olvide de pagar y me pasaron la cuenta, ayer ya acredite el pago en la tarjeta que tengo puesta pero mi cuenta todavía sigue pausada y ya me descontaron, alguna...
  • Elena
  • Moderator
  • 274 Views
  • 1 replies
  • 0 likes
  • 274 Views
  • 1 replies
  • 0 likes