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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Saraahhh111
  • Visitor
  • 1417 Views
  • 19 replies
  • 1 likes
  • 1417 Views
  • 19 replies
  • 1 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • RachelleRachelle
  • Casual Listener
  • 47352 Views
  • 20 replies
  • 3 likes
  • 47352 Views
  • 20 replies
  • 3 likes

Late on payment. Family still has premium, but not me?

PlanFree/PremiumCountryUnited StatesDeviceLG V40 ThinQ / iPhone X / iPhone 6sOperating System My Question or IssueI've payed for monthly premium for years now, occasionally behind on payments due to poor timing, and recently I've started a family pla...

  • Casual Listener
  •   Plan Free/Premium Country United States Device LG V40 ThinQ / iPhone X / iPhone 6s Operating System     My Question or Issue I've payed for monthly premium for years now, ...
  • Majori
  • Casual Listener
  • 241 Views
  • 2 replies
  • 0 likes
  • 241 Views
  • 2 replies
  • 0 likes

Spotify charged me more for student account twice

Hello i've been charged twice the regular plan, even if i'm student and my student subscription was still active till April. I didn't even get any warning or anything i'm pretty sure. Can i get my money back or get refund? I attached picture of my re...

  • Newbie
  • Hello i've been charged twice the regular plan, even if i'm student and my student subscription was still active till April. I didn't even get any warning or anything i'm pretty sure. Can i get my mo...
  • A_Musicophile
  • Community Legend
  • 606 Views
  • 1 replies
  • 1 likes
  • Premium
    Student
    TWICE
  • 606 Views
  • 1 replies
  • 1 likes

Superuser Contribution Premium features suddenly unavailable

PlanPremiumCountryBelgiumDeviceSamsung galaxy S10Operating SystemAndroidMy Question or IssueIve been spotify premium for years now, but since the day before yesterday all my downloads we're suddenly gone. I can still listen to whatever I want without...

  • Newbie
  •   Plan Premium Country Belgium Device Samsung galaxy S10 Operating System Android My Question or Issue Ive been spotify premium for years now, but since the day before yesterday all my...
  • Daisy
  • Spotify Legend
  • 240 Views
  • 1 replies
  • 0 likes
  • 240 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo pagar mi plan

Llevo varios días intentando pagar mi plan familiar premium, he probado con varios medios y tarjetas y aún así no logro obtener mi planAyuda! :c

  • Newbie
  • Llevo varios días intentando pagar mi plan familiar premium, he probado con varios medios y tarjetas y aún así no logro obtener mi plan Ayuda! :c
  • Daisy
  • Spotify Legend
  • 460 Views
  • 1 replies
  • 0 likes
  • 460 Views
  • 1 replies
  • 0 likes

Solved!! Paying someone else unwanted

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSomeone is using my credit card to pay for their Spotify. I can’t stop their premium without ...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Someone...
  • EmmaTW98
  • Casual Listener
  • 648 Views
  • 2 replies
  • 1 likes
  • 648 Views
  • 2 replies
  • 1 likes

Superuser Contribution Go To Hulu

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueIn your instructions to add Hulu to my Premium Spotify account, it states "Once you’re succes...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue In your...
  • Peter
  • Spotify Legend
  • 757 Views
  • 4 replies
  • 0 likes
  • 757 Views
  • 4 replies
  • 0 likes

Spotify + Hulu- cancelling subscription

I've had the Spotify + Hulu plan for a while, but I have decided that I want to change the Hulu plan, so I have cancelled spotify premium. My question is about the cancellation. I cancelled my subscription with Spotify, but because my billing cycle g...

  • Newbie
  • I've had the Spotify + Hulu plan for a while, but I have decided that I want to change the Hulu plan, so I have cancelled spotify premium.    My question is about the cancellation. I canc...
  • Billy-J
  • Spotify Star
  • 1538 Views
  • 1 replies
  • 0 likes
  • 1538 Views
  • 1 replies
  • 0 likes

Solved!! I can not login to my account?

PlanPremiumCountryUnited States My Question or IssueMy spotify account randomly logged me out on both my Iphone and laptop, and I have since been unable to log back in. It says my password is incorrect, and when I tried to change it through my email ...

  • Regular
  • Plan Premium Country United States   My Question or Issue My spotify account randomly logged me out on both my Iphone and laptop, and I have since been unable to log back in.  It says...
  • Billy-J
  • Spotify Star
  • 1561 Views
  • 6 replies
  • 0 likes
  • Lockout
    Login
  • 1561 Views
  • 6 replies
  • 0 likes

Google Home Mini Deal Validation Error

I ordered a Home Mini with the new promotion from Spotify, the transaction went through and my one-time promo code was used but then I got an email stating "We had to cancel your order because we were unable to validate some of your information." I c...

  • Newbie
  • I ordered a Home Mini with the new promotion from Spotify, the transaction went through and my one-time promo code was used but then I got an email stating "We had to cancel your order because we wer...
  • Frances77
  • Newbie
  • 3471 Views
  • 19 replies
  • 7 likes
  • google
    Home
    Mini
    promotion
    validation
  • 3471 Views
  • 19 replies
  • 7 likes

Help with family plan

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI sent an invite for a family member to join my spotify account, she received the email and t...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I sent ...
  • OneByBoo
  • Roadie
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

Superuser Contribution Does Hulu not come with my Spotify premium subscription?

I have a Spotify premium subscription, but every time I follow the instructions to activate the free Hulu account it says it comes with what shows up for others doesn't show up for me. For example when others go on their account overview page they ge...

  • Newbie
  • I have a Spotify premium subscription, but every time I follow the instructions to activate the free Hulu account it says it comes with what shows up for others doesn't show up for me. For example wh...
  • Peter
  • Spotify Legend
  • 2226 Views
  • 3 replies
  • 0 likes
  • 2226 Views
  • 3 replies
  • 0 likes

Solved!! How do I upgrade Hulu Premium to Live on Spotify

I found I enjoy my Hulu that I get through Spotify and want to upgrade my Hulu to live but cannot figure out how to do it. My Hulu account points me back to Spotify and Spotify doesn’t show as having the feature to to upgrade. I am attempting to do t...

  • Newbie
  • I found I enjoy my Hulu that I get through Spotify and want to upgrade my Hulu to live but cannot figure out how to do it.  My Hulu account points me back to Spotify and Spotify doesn’t show as ...
  • Keanu_C
  • Spotify Star
  • 2695 Views
  • 1 replies
  • 0 likes
  • iOS
    Subscription
  • 2695 Views
  • 1 replies
  • 0 likes

Solved!! Can't update credit card

I have a family plan, in USA, and I got a new credit card. In my subcriptions there is only optiont to change or cancel the subscription.If I click change then I can cancel or get spotify for students.How can I contact spotify support to solve this?

  • Regular
  • I have a family plan, in USA, and I got a new credit card. In my subcriptions there is only optiont to change or cancel the subscription.If I click change then I can cancel or get spotify for student...
  • Billy-J
  • Spotify Star
  • 1120 Views
  • 8 replies
  • 0 likes
  • 1120 Views
  • 8 replies
  • 0 likes

[Hulu] Spotify Family Plan with Hulu

PlanPremium CountryUSA My Question or IssueI have a subscription to the hulu and spotify premium student plan, my hulu account is working but for some reason my spotify account isn't recognizing that I have this subscription. How can I fix this?

  • Visitor
  • Plan Premium   Country USA   My Question or Issue I have a subscription to the hulu and spotify premium student plan, my hulu account is working but for some reason my spotify accoun...
  • Billy-J
  • Spotify Star
  • 367 Views
  • 1 replies
  • 1 likes
  • 367 Views
  • 1 replies
  • 1 likes

Substitution of subscription - Reimbursement

Hello, I changed my credit card and therefore needed to renew my family subscription by indicating my new numbers today but it put me premium instead by default. I terminated premium just after but the first month is still debited. If I change the su...

  • Newbie
  • Hello, I changed my credit card and therefore needed to renew my family subscription by indicating my new numbers today but it put me premium instead by default. I terminated premium just after but t...
  • Billy-J
  • Spotify Star
  • 363 Views
  • 1 replies
  • 0 likes
  • 363 Views
  • 1 replies
  • 0 likes

I can't book spotify student premium

Hello i am a verified student till 2020. In the passt i booked 0,99cent for 3 month. but didn't use premium after this 3 month. Now i want to book spotify premium student for the regular price but i always have to use the actual bonus for 0,99cet for...

  • Newbie
  • Hello i am a verified student till 2020. In the passt i booked 0,99cent for 3 month. but didn't use premium after this 3 month. Now i want to book spotify premium student for the regular price but i ...
  • Billy-J
  • Spotify Star
  • 369 Views
  • 1 replies
  • 0 likes
  • 369 Views
  • 1 replies
  • 0 likes

Spotify premium not working

PlanPremium Family BrazilOperating SystemAndroid PieIn my page i can see that my signature is premium, both every try to log on application I only have free status. I had already logged odd an on a lot of times.

  • Casual Listener
  • Plan Premium Family Brazil Operating System Android Pie In my page i can see that my signature is premium, both every try to log on application I only have free status. I had already logged odd a...
  • Billy-J
  • Spotify Star
  • 3134 Views
  • 9 replies
  • 2 likes
  • Premium family
  • 3134 Views
  • 9 replies
  • 2 likes

Charged but no premium

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy card credit billing information stated that spotify charged me for 1 month premium but sti...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My card...
  • OneByBoo
  • Roadie
  • 368 Views
  • 1 replies
  • 0 likes
  • 368 Views
  • 1 replies
  • 0 likes

Payment won't go through even though I checked and there is jothing wrong with my card account

PlanFree (was Premium)CountryUSDeviceSamsung Galaxy S10eOperating SystemAndroid My Question or IssueIt won't accept my card. About a week ago I didn't have enough money to pay for Premium so I let it run out and now it won't let me get Premium back. ...

  • Newbie
  •   Plan Free (was Premium) Country US Device Samsung Galaxy  S10e Operating System Android   My Question or Issue It won't accept my card. About a week ago I didn't have enou...
  • OneByBoo
  • Roadie
  • 308 Views
  • 1 replies
  • 0 likes
  • 308 Views
  • 1 replies
  • 0 likes

3 month premium offer

PlanFreeCountryRomania Activating the 3 month "re-engagement offer" for 4.99 euros isn't working even though I meet the criteria. Tried on my phone, on my PC with multiple browsers; I'm out of ideas, I keep getting the "It looks like you're not eligi...

  • Casual Listener
  • Plan Free Country Romania   Activating the 3 month "re-engagement offer" for 4.99 euros isn't working even though I meet the criteria. Tried on my phone, on my PC with multiple browsers; I'...
  • Billy-J
  • Spotify Star
  • 3709 Views
  • 7 replies
  • 1 likes
  • 3709 Views
  • 7 replies
  • 1 likes