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Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
Visitor
67229 Views
18 replies
94 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
132578 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
67907 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
250783 Views
154 replies
13 likes
Hello! I am unable to cancel my subscription because my login information has been lost. I still have access to my account via my mobile app, however Spotify does not allow you to make changes or cancel your subscription via the mobile app - WHICH IS...
Hello! I am unable to cancel my subscription because my login information has been lost. I still have access to my account via my mobile app, however Spotify does not allow you to make chang...
Spotify Legend
461 Views
1 replies
0 likes
PlanPremium individual (current)CountryThailand DeviceSamsungOperating SystemAndroid My Question or IssueCannot switch from Premium to Premium Duo I get error below when trying to change plan from Premium individual to Premium duo.I do have stored pa...
Plan Premium individual (current) Country Thailand Device Samsung Operating System Android My Question or Issue Cannot switch from Premium to Premium Duo  ...
Moderator
850 Views
4 replies
0 likes
PlanPremiumCountryUK DeviceHave tried on Samsung phone & on Mac Operating SystemOS X El Capitan My Question or IssueI am trying to update the payment details for my dad's Spotify premium account. It is not allowing me to choose another payment option...
Plan Premium Country UK Device Have tried on Samsung phone & on Mac Operating System OS X El Capitan My Question or Issue I am trying to update the payment de...
Spotify Legend
438 Views
1 replies
1 likes
Plan Premium Country India Device Samsung j5 Operating System Android My Question or Issue I have paid for premium membership but I'm not able to get service
Plan Premium Country India Device Samsung j5 Operating System Android My Question or Issue I have paid for premium membership but I'm not able to get service ...
Moderator
644 Views
3 replies
0 likes
INone of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,...
INone of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macb...
Spotify Star
429 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI used a gift card yesterday and I’m still on the free version of Spotify, my gift card succe...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I used ...
Spotify Star
614 Views
4 replies
0 likes
Hi, I had to change my credit card due to a fraud. But I started a Spotify premium for students last month so I'm still using it freely with the free month that comes with the subscription. In two days, I'll have to pay the first month of my subscrip...
Hi, I had to change my credit card due to a fraud. But I started a Spotify premium for students last month so I'm still using it freely with the free month that comes with the subscription. In...
Casual Listener
590 Views
2 replies
0 likes
PlanPremiumCountryEgyptDevicelenovo laptopOperating SystemWindows 10 My Question or IssueOn trying to update my payment details and upgrading to duo plan the checkout page keeps loading forever also my card details are correct and there are sufficien...
Plan Premium Country Egypt Device lenovo laptop Operating System Windows 10 My Question or Issue On trying to update my payment details and upgrading to duo plan the checkout page ke...
Composer
1049 Views
1 replies
0 likes
PlanFree/PremiumCountryHong Kong Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy premium account was working fine at 5am today, but suddenly at 10am ish it turned...
Plan Free/Premium Country Hong Kong Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Iss...
Casual Listener
516 Views
2 replies
0 likes
PlanpremiumCountryAustraliaDeviceSamsung note 9/ PCOperating Systemwindows My Question or IssueI'm currently getting multiple ads on every podcast I listen to. These aren't from the podcast themselves, but local ads from spotify. How do I stop this?
Plan premium Country Australia Device Samsung note 9/ PC Operating System windows My Question or Issue I'm currently getting multiple ads on every podcast I listen to. These aren't f...
Moderator
4502 Views
6 replies
1 likes
PlanPremiumCountryJordanDeviceiPhone 11Operating SystemiOS 13.6 My Question or IssueI am unable to enroll my partner onto duo. I shared the link with her via whatsapp and she accepted right away. However when entering the same address she gets referr...
Plan Premium Country Jordan Device iPhone 11 Operating System iOS 13.6 My Question or Issue I am unable to enroll my partner onto duo. I shared the link with her via whatsapp and she...
Spotify Legend
1457 Views
3 replies
0 likes
PlanPremiumCountryIndiaDeviceiPhone XSMy Question or IssueSo my initial problem was that I had a Spotify Premium account which I wanted to upgrade to Family Plan. Problem was, the original account was for a year, and the Family Plan got added to it, ...
Plan Premium Country India Device iPhone XS My Question or Issue So my initial problem was that I had a Spotify Premium account which I wanted to upgrade to Family Plan. Problem was, t...
Casual Listener
1025 Views
4 replies
0 likes
I have had a Hulu and Spotify account for almost 3 years now I had to recently update my payment information and now Hulu doesn’t recognize my account. I have gone through all of the links provided previously to try to get them to speak to each other...
I have had a Hulu and Spotify account for almost 3 years now I had to recently update my payment information and now Hulu doesn’t recognize my account. I have gone through all of the links provided p...
Regular
1161 Views
4 replies
0 likes
Hello GuysI just buy 3 monts premium trial on 30th june 2020. it was all fine untill today. suddenly my account is on free account not premium again.help please thanks.
Hello Guys I just buy 3 monts premium trial on 30th june 2020. it was all fine untill today. suddenly my account is on free account not premium again. help please 🙂 thanks.
Moderator
713 Views
4 replies
1 likes
Hi Cancelled my contract with Sky and want to upgrade to family, I have checked and Sky says it has been cancelled their end but on my account it still says - Your plan is associated with our partner Sky, please refer to Sky for questions regarding y...
Hi Cancelled my contract with Sky and want to upgrade to family, I have checked and Sky says it has been cancelled their end but on my account it still says - Your plan is associated with our ...
Moderator
2392 Views
5 replies
0 likes
Hi, I wanted to renew my family subscription, but by mistake I subscribed for 1 month instead of renewing the family subscription, can any Spotify admin solve it?
Hi, I wanted to renew my family subscription, but by mistake I subscribed for 1 month instead of renewing the family subscription, can any Spotify admin solve it?
Spotify Legend
449 Views
2 replies
0 likes
Hi,I'm new to Spotify. Yesterday I subscribed to and paid $119.88 for a yearly "Premium" subscription thinking it was the family plan. How do I switch this to the "Family" subscription?Thanks,James
Hi, I'm new to Spotify. Yesterday I subscribed to and paid $119.88 for a yearly "Premium" subscription thinking it was the family plan. How do I switch this to the "Family" subscription?...
Spotify Legend
765 Views
2 replies
0 likes
PlanPremium + HeadspaceCountryThe Netherlands My Question or IssueHi!I currently live in the Netherlands, but I will soon be staying in Denmark for a few months. I am not permanently moving to Denmark and will return to the Netherlands. Will I still ...
Plan Premium + Headspace Country The Netherlands My Question or Issue Hi! I currently live in the Netherlands, but I will soon be staying in Denmark for a few months. I am not perma...
Spotify Star
509 Views
1 replies
0 likes
PlanPremium ran out on 8th Aug. Now it is free account.CountryI am currently live in China mainland, but I created an HK premium account via 12 months gift card redeemed back in 2018 when traveling in Hong Kong. Device(OnePlus 6)Operating System(Andr...
Plan Premium ran out on 8th Aug. Now it is free account. Country I am currently live in China mainland, but I created an HK premium account via 12 months gift card redeemed back in 2018 when trave...
Community Legend
1690 Views
3 replies
0 likes
Estava pagando pelo plano de estudante, e do nada este mês veio descontado o valor Premium integral, de 16,90 sem desconto para estudante. Acabei de cancelar o spotify e quero o reembolso deste valor. Pois não vou pagar por um plano que não contratei...
Estava pagando pelo plano de estudante, e do nada este mês veio descontado o valor Premium integral, de 16,90 sem desconto para estudante. Acabei de cancelar o spotify e quero o reembolso deste valor...
Spotify Star
368 Views
1 replies
0 likes
