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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

148195 Views

69 replies

10 likes

Premium for Family
  • 148195 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

93716 Views

89 replies

4 likes

  • 93716 Views
  • 89 replies
  • 4 likes

Subscription cancellation

PlanPremiumCountryUkDeviceiPhone Operating SystemiOS 10 My Question or IssueI need to cancel my subscription but am unable to access the account with the subscription (it’s not this account). Can someone please help? Thanks

Casual Listener

Plan Premium Country Uk Device iPhone  Operating System iOS 10   My Question or Issue I need to cancel my subscription but am unable to access the account with the subscription (i...

Robert_W

Community Legend

836 Views

3 replies

0 likes

  • 836 Views
  • 3 replies
  • 0 likes

I have Premium for students but Spotify is charging me 9,99€/month

PlanStudent/PremiumCountry My Question or IssueSpotify has been charging me twice 9,99€ instead of 4,99€ per month whereas I have a student discount (verified!). How can I fix this ?

Visitor

  Plan Student/Premium Country   My Question or Issue Spotify has been charging me twice 9,99€ instead of 4,99€ per month whereas I have a student discount (verified!). How can I fix ...

Robert_W

Community Legend

690 Views

1 replies

0 likes

  • 690 Views
  • 1 replies
  • 0 likes

discounts or subscriptions for students

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuei was just trying to change my subscription since i have had this app and used it almost all ...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue i was j...

Billy-J

Spotify Star

476 Views

1 replies

0 likes

  • 476 Views
  • 1 replies
  • 0 likes

Want to change to Duo

Hi, some can help with this question?yestesday i bought the prepaid premium for a month, but my dad want to share, do you know if i want to change to premium duo i need to pay all the package again or just the diference? PlanPremiumCountryMexico

Visitor

Hi, some can help with this question? yestesday i bought the prepaid premium for a month, but my dad want to share, do you know if i want to change to premium duo i need to pay all the package again...

Billy-J

Spotify Star

645 Views

1 replies

0 likes

  • 645 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can't subscribe to studien premium

PlanFreeCountryRussiaDeviceIPhone SE, PCOperating SystemiOS 13, Windows 10My Question or IssueI have confirmed my student status, but when I try to activate premium it just throw my error 500. I have been trying to activate premium for two days by no...

Visitor

Plan Free Country Russia Device IPhone SE, PC Operating System iOS 13, Windows 10 My Question or Issue I have confirmed my student status, but when I try to activate premium it just throw my...

Ivan

Spotify Legend

687 Views

1 replies

0 likes

  • 687 Views
  • 1 replies
  • 0 likes

Solved!! same address requirement for the family plan

PlanFamily/Duo PlansCountryCanadaDeviceMultipleOperating SystemWindows/Android My Question or IssueMy Son asked me if I could get a Spotify Premium Account for him. I would like for us to share the Account, but he lives with his Mom and so would have...

Casual Listener

Plan Family/Duo Plans Country Canada Device Multiple Operating System Windows/Android   My Question or Issue My Son asked me if I could get a Spotify Premium Account for him.  I w...

Billy-J

Spotify Star

2691 Views

3 replies

0 likes

  • 2691 Views
  • 3 replies
  • 0 likes

Solved!! Migration university plan

Hello guysI'm thinking of migration from the university plan to the family plan so I was wondering if when to change my plan I'm going to miss the period of the university plan that's in effect

Visitor

Hello guys I'm thinking of migration from the university plan to the family plan so I was wondering if when to change my plan I'm going to miss the period of the university plan that's in effect

ThisCommunitySucks

Community Legend

809 Views

1 replies

0 likes

  • 809 Views
  • 1 replies
  • 0 likes

Change premium payment but nothing changed.

Before Sep.2020, I use Spotify premium by paying per month via Visa card (59.000 VND/month).But today, I changed to yearly payment by Momo Wallet in Vietnam (590.000VND/year)However, after finishing payment (Bill ID: 1370137638704106), my account is ...

Newbie

Before Sep.2020, I use Spotify premium by paying per month via Visa card (59.000 VND/month). But today, I changed to yearly payment by Momo Wallet in Vietnam (590.000VND/year) However, after f...

Luan

Spotify Star

826 Views

1 replies

0 likes

  • 826 Views
  • 1 replies
  • 0 likes

Gift card stoped working

I bought a gift card for a year and it stopped working, and it hasn’t been a year yet, What do I do?

Visitor

I bought a gift card for a year and it stopped working, and it hasn’t been a year yet, What do I do?

Billy-J

Spotify Star

513 Views

1 replies

0 likes

  • 513 Views
  • 1 replies
  • 0 likes

Unable to upload proof of student status

PlanTrying to get student subscriptionCountry DeviceDell Pro DeskOperating SystemWindows 10 My Question or IssueI am trying to start a student subscription but when I was unable to upload proof of student status before my session timed out. When I ac...

Visitor

  Plan Trying to get student subscription Country   Device Dell Pro Desk Operating System Windows 10   My Question or Issue I am trying to start a student subscription but w...

Luan

Spotify Star

1167 Views

1 replies

0 likes

sheerID
stuck in a loop
student subscription
Unable to upload proof of student status
  • 1167 Views
  • 1 replies
  • 0 likes

Unable to sign up for free trial premium

PlanFree/PremiumCountrySwitzerland Device Samsung Galaxy S9Operating SystemAndroid My Question or IssueI have an issue signing up for free trial premium. I registered 2 weeks ago at spotify free. Now I wanted to sign up for the free trial premium, bu...

Casual Listener

Plan Free/Premium Country Switzerland  Device  Samsung Galaxy S9 Operating System Android   My Question or Issue I have an issue signing up for free trial premium.   ...

Billy-J

Spotify Star

1459 Views

5 replies

0 likes

  • 1459 Views
  • 5 replies
  • 0 likes

leaving family plan, trial for individual premium

Planmember of Premium Family -> Individual Premium CountryPoland My Question or IssueI want to leave family plan in which I am now, and start my own premium subscription. I did not pay by myself for premium family plan, so can I use actual promotion ...

Newbie

Plan member of Premium Family -> Individual Premium  Country Poland    My Question or Issue I want to leave family plan in which I am now, and start my own premium subscriptio...

Billy-J

Spotify Star

543 Views

1 replies

0 likes

Family Member
Individual
Trial
  • 543 Views
  • 1 replies
  • 0 likes

unable to remember my email and pw for my premium acct. Is there a way Spotify can look it up

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

Casual Listener

None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macb...

Billy-J

Spotify Star

865 Views

3 replies

0 likes

  • 865 Views
  • 3 replies
  • 0 likes

Charged for first month of spotify premium

Plan: When joined was regular premium but have since been approved for student I joined Spotify Premium a few days ago expecting to be able to go the first month without being charged as I have never had Spotify premium before and thought that I woul...

Casual Listener

Plan: When joined was regular premium but have since been approved for student   I joined Spotify Premium a few days ago expecting to be able to go the first month without being charged as I h...

Coraesa

Casual Listener

837 Views

4 replies

0 likes

  • 837 Views
  • 4 replies
  • 0 likes

Premium Family: set up multiple devices one email

PlanPremium Family DeviceMultipleOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi, I have upgraded to Premium Family. My partner and I both have an account, but I would like to set up another instance to use on our home ...

Visitor

Plan Premium Family   Device Multiple Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi, I have upgraded to Premium Family. My partner and I b...

ThisCommunitySucks

Community Legend

2466 Views

1 replies

0 likes

  • 2466 Views
  • 1 replies
  • 0 likes

Solved!! Can I continue same Premium plan after canceling it?

Hello,Quick question, I have 4,99€ premium plan, if I cancel it for approx. 3 months, can I continue with that plan (4,99€) after the 3 months or it will be 9,99€/month?Thanks,W.

Casual Listener

Hello, Quick question, I have 4,99€ premium plan, if I cancel it for approx. 3 months, can I continue with that plan (4,99€) after the 3 months or it will be 9,99€/month? Thanks, W.  

Billy-J

Spotify Star

1139 Views

4 replies

0 likes

  • 1139 Views
  • 4 replies
  • 0 likes

Solved!! cannot find premium account

PlanpremiumCountryukDevicesamsung galaxy a20eOperating Systemandroid My Question or Issuerecently upgraded my phone,followed all methods to transfer my playlists/albums over to my new phone,but have lost everything and cannot even find my premium pro...

Visitor

Plan premium Country uk Device samsung galaxy a20e Operating System android   My Question or Issue recently upgraded my phone,followed all methods to transfer my playlists/albums over ...

EthanS1

Community Legend

637 Views

1 replies

0 likes

  • 637 Views
  • 1 replies
  • 0 likes

Spotify Premium with free Hulu: Hulu isn't working (Sep, 2020).

DeviceMacbook Pro, 2019 Operating SystemMohave 10.14.5, using a Chrome browser My Question or Issue:I'm facing an issue where I only just activated the free Hulu that came with my Spotify Premium. Once I sign into Hulu (with the same e-mail even that...

Visitor

Device Macbook Pro, 2019  Operating System Mohave 10.14.5, using a Chrome browser   My Question or Issue: I'm facing an issue where I only just activated the free Hulu that came w...

Billy-J

Spotify Star

557 Views

1 replies

0 likes

  • 557 Views
  • 1 replies
  • 0 likes

Wrong email address for google nest

I have just registered for a google nest but after the confirmation realised that my email address was incorrect. I have since updated it on my account and tried to request another nest but says i have already registered. Will the email to say when i...

Visitor

I have just registered for a google nest but after the confirmation realised that my email address was incorrect. I have since updated it on my account and tried to request another nest but says i ha...

Billy-J

Spotify Star

544 Views

1 replies

1 likes

  • 544 Views
  • 1 replies
  • 1 likes