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Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Jeremy
  • Moderator
  • 52592 Views
  • 23 replies
  • 4 likes
  • 52592 Views
  • 23 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 32932 Views
  • 19 replies
  • 2 likes
  • 32932 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Alex
  • Moderator
  • 22181 Views
  • 8 replies
  • 1 likes
  • 22181 Views
  • 8 replies
  • 1 likes

HELP! CANT GET THROUGH ON CHAT & BEEN CHARGED TWICE

PlanPremiumCountry united statesDeviceiPhone XOperating SystemiOS 10 My Question or Issue I have had a premium subscription for a few years and recently got a new debt card. My payment for premium did not go through so when I went to use Spotify it d...

  • Newbie
  • Plan Premium Country  united states Device iPhone X Operating System iOS 10   My Question or Issue   I have had a premium subscription for a few years and recently got a new ...
  • Loxer
  • Spotify Star
  • 384 Views
  • 1 replies
  • 0 likes
  • 384 Views
  • 1 replies
  • 0 likes

can i cancel my subscription using the debit card associated with my former account?

PlanPremium on former account CountryUnited StatesDevice(iPhone 6)Operating System(iOS 10) Issue-i never canceled my premium subscription on my old account and i haven’t used it in over a year. i was younger at the time and i didn’t know if logging o...

  • Newbie
  • Plan Premium on former account  Country United States Device (iPhone 6) Operating System (iOS 10)   Issue- i never canceled my premium subscription on my old account and i haven’t...
  • Loxer
  • Spotify Star
  • 238 Views
  • 1 replies
  • 0 likes
  • 238 Views
  • 1 replies
  • 0 likes

How do I know they charged me?

I have a charge on my credit card for Spotify, but I use a different card for my account, how do I know where this payment comes from or what account does it belong to?

  • Casual Listener
  • I have a charge on my credit card for Spotify, but I use a different card for my account, how do I know where this payment comes from or what account does it belong to?  
  • Billy-J
  • Spotify Star
  • 328 Views
  • 1 replies
  • 0 likes
  • 328 Views
  • 1 replies
  • 0 likes

Superuser Contribution no puedo realizar mi suscripcion

ayuda no puedo realizar mi suscripcion ya puse varias tarjetas y me sigue apareciendo lo mismo¨hay un erosr con tu metodo de pago¨ ya lo intente durante 2 semanas y sigo sin tener resultado ¿alguien sabe que pasa?

  • Newbie
  • ayuda no puedo realizar mi suscripcion ya puse varias tarjetas y me sigue apareciendo lo mismo¨hay un erosr con tu metodo de pago¨ ya lo intente durante 2 semanas y sigo sin tener resultado ¿alguien ...
  • Katerina
  • Spotify Legend
  • 967 Views
  • 1 replies
  • 0 likes
  • 967 Views
  • 1 replies
  • 0 likes

Epic collection: Even after removing half my music collection!

PlanPremiumCountry UkDevice Operating SystemApple My Question or Issue Even after deleting half my music collection, which is stupid, I’m still getting collection full. Seriously I am down to about 10 albums, no where near the limit. About to shift t...

  • Newbie
  • Plan Premium Country  Uk Device   Operating System Apple   My Question or Issue  Even after deleting half my music collection, which is stupid, I’m still getting collect...
  • Jose_M
  • Spotify Star
  • 140 Views
  • 1 replies
  • 3 likes
  • 140 Views
  • 1 replies
  • 3 likes

Solved!! Garmin Fenix 5 Plus offline music with Family Plan

PlanPremium Family Plan SwitzerlandCountrySwitzerlandDeviceGarmin Fenix 5 PlusOperating SystemWindows 10 My Question or IssueHi, through the DC Rainmaker website I heard that Spotify is now supported on Garmin Fenix 5 Plus watches.I am interested to ...

  • Newbie
  • Plan Premium Family Plan Switzerland Country Switzerland Device Garmin Fenix 5 Plus Operating System Windows 10   My Question or Issue Hi, through the DC Rainmaker website I heard that...
  • Jose_M
  • Spotify Star
  • 1317 Views
  • 1 replies
  • 1 likes
  • 1317 Views
  • 1 replies
  • 1 likes

premium subscription not working

my spotify premium is not working. I just used  a 10 dollar gift card. I have done this multiple times before and never had a problem. I'm and using a Samsung phone. I also have the receipt I was emailed as proof if needed.

  • Newbie
  • my spotify premium is not working. I just used  a 10 dollar gift card. I have done this multiple times before and never had a problem. I'm and using a Samsung phone. I also have the receipt ...
  • Jose_M
  • Spotify Star
  • 131 Views
  • 1 replies
  • 1 likes
  • 131 Views
  • 1 replies
  • 1 likes

Superuser Contribution Hulu link not showing up with student premium

Hi,I've just started my student premium on spotify. However, I cannot get to see the hulu activation link. When I check my account overview (from a Win10 lapotop, Chrome browser) all what I see is my profile + a link "Edit profile", my plan (Premium ...

  • Newbie
  • Hi, I've just started my student premium on spotify. However, I cannot get to see the hulu activation link. When I check my account overview (from a Win10 lapotop, Chrome browser) all what I see is ...
  • Katerina
  • Spotify Legend
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pagamento non riuscito

PlanPremiumItaly My Question or Issue Buongiorno, sono due giorni che cerco di rinnovare il pagamento del mio account premium family ma mi da errore pagamento non riuscito.Ho provato a usare sia PayPal che carta di credito, a cambiare browser, a farl...

  • Newbie
  • Plan Premium Italy   My Question or Issue  Buongiorno, sono due giorni che cerco di rinnovare il pagamento del mio account premium family ma mi da errore pagamento non riuscito. Ho ...
  • Katerina
  • Spotify Legend
  • 1488 Views
  • 1 replies
  • 0 likes
  • 1488 Views
  • 1 replies
  • 0 likes

Can you get the student discount in high school.

Hello I was wondering if it is possable to get the student discount if you are in high school not collage.

  • Newbie
  • Hello I was wondering if it is possable to get the student discount if you are in high school not collage.
  • Maxim
  • Spotify Star
  • 318 Views
  • 1 replies
  • 0 likes
  • 318 Views
  • 1 replies
  • 0 likes

SPC offered a deal? but it would not work.

Hey! so I got an email from spc saying that I could get premium for 3 months for $.99 and gave me a code.So I verified my student account and it didn't let me put the code in anywhere! And then I found my account was charged under the student discoun...

  • Newbie
  • Hey! so I got an email from spc saying that I could get premium for 3 months for $.99 and gave me a code. So I verified my student account and it didn't let me put the code in anywhere!&nb...
  • Jose_M
  • Spotify Star
  • 200 Views
  • 1 replies
  • 2 likes
  • 200 Views
  • 1 replies
  • 2 likes

The deal said 99p for 3 months but I’ve been charged 4.99

PlanStudent accountCountry UKDeviceiPhone 7 Plus Operating SystemiOS 10 My Question or Issue So I signed up for Spotify premium account for students as the offer said 99p for 3 months and then 4.99 and I’ve been charged 4.99 anyone know how I can res...

  • Newbie
  • Plan Student account Country  UK Device iPhone 7 Plus  Operating System iOS 10   My Question or Issue  So I signed up for Spotify premium account for students as the off...
  • Jose_M
  • Spotify Star
  • 433 Views
  • 1 replies
  • 1 likes
  • 433 Views
  • 1 replies
  • 1 likes

Cancel a subscription linked to my card

Hello! I gave someone my credit card for them to enjoy Spotify freemium - my treat. Now that we are no longer together, I don't want to pay for their spotify subscription. Can you cancel payments linked to my card?

  • Casual Listener
  • Hello! I gave someone my credit card for them to enjoy Spotify freemium - my treat.   Now that we are no longer together, I don't want to pay for their spotify subscription. Can you cancel pay...
  • Jose_M
  • Spotify Star
  • 2413 Views
  • 3 replies
  • 2 likes
  • 2413 Views
  • 3 replies
  • 2 likes

Superuser Contribution Wrong student discount

PlanFreeCountry GermanyDeviceSamsung Galaxy S5My Question or IssueOn the discount app for students called "UniDays" are two different discounts for Spotify Premium. 1) 50% discount and 2) 3 months Spotify Premium for 99 cents (only for a limited time...

  • Casual Listener
  • Plan Free Country  Germany Device Samsung Galaxy S5 My Question or Issue On the discount app for students called "UniDays" are two different discounts for Spotify Premium. 1) 50% discount...
  • Guido
  • Spotify Legend
  • 2249 Views
  • 3 replies
  • 1 likes
  • 2249 Views
  • 3 replies
  • 1 likes

Solved!! I was charged because of my Student account but I still don't have Premium

My Question or Issue: I contracted the Premium Student Plan since the end of August. I've been charged but my Premium account seems to be "in hold" until November 3rd (picture attached). Weeks ago my account details said I was going to have my Premiu...

  • Regular
  • My Question or Issue: I contracted the Premium Student Plan since the end of August. I've been charged but my Premium account seems to be "in hold" until November 3rd (picture attached). Weeks...
  • Jose_M
  • Spotify Star
  • 4416 Views
  • 13 replies
  • 1 likes
  • 4416 Views
  • 13 replies
  • 1 likes

Superuser Contribution Charged for Premium after cancelling weeks ago

PlanFree/PremiumCountry DeviceSamsung Galaxy 7 EdgeOperating SystemWindows 10 My Question or IssueGot Premium to listen to new Eminem album on 9/3 and cancelled shortly after to avoid being billed again. Today the plan switched over to Free but I was...

  • Newbie
  • Plan Free/Premium Country   Device Samsung Galaxy 7 Edge Operating System Windows 10   My Question or Issue Got Premium to listen to new Eminem album on 9/3 and cancelled shortly ...
  • Guido
  • Spotify Legend
  • 1319 Views
  • 2 replies
  • 0 likes
  • 1319 Views
  • 2 replies
  • 0 likes

Superuser Contribution 2 Spotify accounts

My Question or Issue I am brewing changed on a credit card and on a bank account. I have no other account that I am able to log into from any of the emails I have ever had. I would like this resolved as I only have one Spotify account and it has been...

  • Regular
  • My Question or Issue  I am brewing changed on a credit card and on a bank account. I have no other account that I am able to log into from any of the emails I have ever had. I would like this r...
  • Guido
  • Spotify Legend
  • 702 Views
  • 2 replies
  • 0 likes
  • 702 Views
  • 2 replies
  • 0 likes

Payment problem

PremiumPolandHey,I'm premium user already for ~4years. I'm currently traveling and I lost one of the 2 debit cards I have with me. I blocked that card, but unfrortuntely it was the one attached to my spotify account. I tried updating my payment detai...

  • Casual Listener
  • Premium Poland Hey, I'm premium user already for ~4years. I'm currently traveling and I lost one of the 2 debit cards I have with me. I blocked that card, but unfrortuntely it was the one atta...
  • Jose_M
  • Spotify Star
  • 241 Views
  • 3 replies
  • 1 likes
  • 241 Views
  • 3 replies
  • 1 likes

Solved!! Missing invoice

In my invoice overview I'm missing last months invoice. How can I get it?

  • Regular
  • In my invoice overview I'm missing last months invoice. How can I get it?
  • Billy-J
  • Spotify Star
  • 6492 Views
  • 11 replies
  • 0 likes
  • 6492 Views
  • 11 replies
  • 0 likes

HELP - Payment came out TWICE

I have spotify premium and I have just checked my bank account to see that it has came out TWICE for some unknown reason with my account. This is money I need as I live on a budget, I have a monthly subscription. I need help so this does not occur ag...

  • Newbie
  •    I have spotify premium and I have just checked my bank account to see that it has came out TWICE for some unknown reason with my account. This is money I need as I live on a budget, I h...
  • Billy-J
  • Spotify Star
  • 831 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 831 Views
  • 1 replies
  • 0 likes