Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Friday
dima2
Visitor
121872 Views
79 replies
10 likes

121872 Views
79 replies
10 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-12-12 1:50:57 PM
FenrisulvKK
Visitor
14540 Views
27 replies
2 likes

14540 Views
27 replies
2 likes

I paid for annual premium family but i'm normal premium

Hi, i have paid for an annual premium family but i don't have the "invite" option, it seems that i have a normal premium subscription

Dariyush
Visitor
Hi, i have paid for an annual premium family but i don't have the "invite" option, it seems that i have a normal premium subscription
2020-05-01 1:43:47 PM
2020-05-01 4:09:53 PM
OneByBoo
Roadie
304 Views
1 replies
0 likes

304 Views
1 replies
0 likes

Charged for premium several times but not refunded

PlanFreeCountry India DeviceOnePlus 5Operating SystemAndroid 8.1.0 My Question or Issue I have a debit card that apparently doesnt permit monthly billing. But when i tried to subscribe to spotify premium(student) i was charged the amount, and the err...

dhwajsinghal
Casual Listener
Plan Free Country India Device OnePlus 5 Operating System Android 8.1.0 My Question or Issue I have a debit card that apparently doesnt permit monthly billing. But ...
2019-03-06 3:17:51 PM
2020-05-01 3:31:07 PM
Purrab
Casual Listener
899 Views
8 replies
1 likes

899 Views
8 replies
1 likes

Universitary error

Resently I did my renovation plan, but, spotify made me a charge for a regular premium account

RinoZ28
Visitor
Resently I did my renovation plan, but, spotify made me a charge for a regular premium account
2020-05-01 7:18:42 AM
322 Views
0 replies
0 likes

322 Views
0 replies
0 likes

Will I get chargeback if I will not like Premium?

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryUSADevice(Iphone 7)Operating System(iOS 13) My Question or IssueWill I get chargeback if I will not like Premium?

Danyaa
Visitor
None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country USA Device (Iphone 7) Operating System (iOS 1...
2020-04-30 8:48:10 PM
2020-04-30 10:58:49 PM
MattSuda
Spotify Star
476 Views
1 replies
0 likes
chargeback
Help
Help Spotify!
Premium

476 Views
1 replies
0 likes

Update payment method - Spotify prenium Individual unavailable

PlanPremium IndividualCountryFrance DeviceLG G6Operating SystemAndroid My Question or IssueI need to update my payment method but spotify won't let me choose the individual offer for 9.99€/month. It forces me to take the duo offer.

Viiiiictooooor
Newbie
Plan Premium Individual Country France Device LG G6 Operating System Android My Question or Issue I need to update my payment method but spotify won't let me choose the indiv...
2020-04-30 12:56:54 PM
2020-04-30 8:13:12 PM
Billy-J
Spotify Star
619 Views
1 replies
1 likes
Premium
Subscription

619 Views
1 replies
1 likes

Spotify premium and Hulu

If I subscribe to Spotify premium will I automatically be subscribed to Hulu as well? Only the student premium option has Hulu listed.

ES016
Visitor
If I subscribe to Spotify premium will I automatically be subscribed to Hulu as well? Only the student premium option has Hulu listed.
2020-04-30 1:54:09 PM
2020-04-30 6:16:06 PM
Billy-J
Spotify Star
671 Views
1 replies
0 likes
Account
Subscription

671 Views
1 replies
0 likes

I don't feel like Spotify is giving me my money's worth

Spotify is my go to music streaming app. I've had a premium account for a couple years now. I don't feel like I've been getting my money's worth. The UI has become very stale. People are requesting great ideas in the "Ideas" section of the community....

ol_granns
Casual Listener
Spotify is my go to music streaming app. I've had a premium account for a couple years now. I don't feel like I've been getting my money's worth. The UI has become very stale. People a...
2020-04-18 5:59:43 PM
2020-04-30 2:16:41 PM
EthanS1
Community Legend
431 Views
1 replies
1 likes
UI
updates

431 Views
1 replies
1 likes

Solved!! Subscription with Gift Card

I was wondering, if I upgrade to premium with a spotify gift card, does it still give me that 1 month free subscription and then after that month is done it goes into the gift card payment for the 2nd month, then being 2 months in total, one free, th...

OverShadowK
Newbie
I was wondering, if I upgrade to premium with a spotify gift card, does it still give me that 1 month free subscription and then after that month is done it goes into the gift card payment for the 2n...
2020-04-30 6:50:25 AM
2020-04-30 9:30:55 AM
Billy-J
Spotify Star
751 Views
1 replies
0 likes

751 Views
1 replies
0 likes

Solved!!Superuser Contribution Changing from Premium to Student

I'm trying to change my account from Premium to the student discount plan but everytime I click on the student plan, I'm taken to a 404 error page saying that it doesn't exist. I have followed many other people's posts about changing from premium to ...

amunoz0
Casual Listener
I'm trying to change my account from Premium to the student discount plan but everytime I click on the student plan, I'm taken to a 404 error page saying that it doesn't exist. I have followed many o...
2020-04-28 7:58:31 PM
2020-04-29 9:24:39 PM
amunoz0
Casual Listener
854 Views
2 replies
0 likes
changing account
Premium to student
Student

854 Views
2 replies
0 likes

Family Plan

PlanFamily Plan PremiumCountryMetro Manila, PhilippinesDevice(Android Phone, Apple and Laptop)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhy does the family plan don't allow family members that does not live in the sp...

Jeeeerryy
Newbie
Plan Family Plan Premium Country Metro Manila, Philippines Device (Android Phone, Apple and Laptop) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue ...
2020-04-29 3:46:10 PM
2020-04-29 9:04:13 PM
OneByBoo
Roadie
445 Views
1 replies
0 likes
Family Plan

445 Views
1 replies
0 likes

Superuser Contribution Refund for Premium

PlanStudent PremiumCountryUnited StatesMy Question or IssueSo I noticed my account was charged for regular premium today instead of student, but I updated my account so that I should have gotten charged for the discount. Is there a chance I can get a...

Deodedros
Visitor
Plan Student Premium Country United States My Question or Issue So I noticed my account was charged for regular premium today instead of student, but I updated my account so that I should have g...
2020-04-29 3:05:33 AM
2020-04-29 3:46:12 PM
Xenia
Moderator
362 Views
1 replies
0 likes

362 Views
1 replies
0 likes

Superuser Contribution [Mexico] No puedo usar el codigo

He comprado 2 tarjetas individuales de spotify premium , Una para mi y otra persona, Sin Embargo al probar las tarjetas me sale lo siguiente "Se produjo un error , Vuelve a intentarlo o Consulta al equipo de ayuda" Ya me asegure de que estuviese acti...

JesusAntonio1
Visitor
He comprado 2 tarjetas individuales de spotify premium , Una para mi y otra persona, Sin Embargo al probar las tarjetas me sale lo siguiente "Se produjo un error , Vuelve a intentarlo o Consulta al e...
2020-04-28 11:44:25 PM
2020-04-29 3:34:38 PM
Xenia
Moderator
408 Views
1 replies
0 likes

408 Views
1 replies
0 likes

Superuser Contribution Charged full price for premium on student account

Premium - with Student DiscountUSA Spotify has been charging me for the full price of a Premium account, but I am verified as a student through 1/21/2021. The account type listed in my settings confirms this. I would like to be reimbursed for previou...

BriDuval
Visitor
Premium - with Student Discount USA Spotify has been charging me for the full price of a Premium account, but I am verified as a student through 1/21/2021. The account type listed in my set...
2020-04-29 3:46:08 AM
2020-04-29 2:30:05 PM
Xenia
Moderator
602 Views
1 replies
0 likes

602 Views
1 replies
0 likes

Forgotten Password - How long does spotify keep trying to charge

Hey! Here's the honest deal.I signed up for the Spotify three months trial. I chose to create a brand new email account for that reason. I also chose to use a credit card I normally don't store money on to see if I like Spotify without worrying it mi...

Ezat87
Visitor
Hey! Here's the honest deal. I signed up for the Spotify three months trial. I chose to create a brand new email account for that reason. I also chose to use a credit card I normally don't store mon...
2020-04-28 8:42:56 PM
2020-04-28 9:53:34 PM
EthanS1
Community Legend
832 Views
1 replies
0 likes

832 Views
1 replies
0 likes

[Android][Subscription] Bayar premium family pakai tahapan xpresi bca

Setiap kali mau bayar pakai xpresi bca family atau apapun tetap tidak bisa, saya yakin isinya sudah benar, mohon bantuannya

Void-song
Visitor
Setiap kali mau bayar pakai xpresi bca family atau apapun tetap tidak bisa, saya yakin isinya sudah benar, mohon bantuannya
2020-04-22 6:45:16 PM
2020-04-28 7:47:20 PM
OneByBoo
Roadie
612 Views
1 replies
0 likes
Android
Subscription

612 Views
1 replies
0 likes

Payment issue. Something went wrong. Try again, or get help.

PlanPremiumCountrySingaporeDevice[ Windows 10, Chrome 81 ] and [ Google chrome mobile browser Android 9 ]Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue- Tried updating my payment method with 3 different debit cards but n...

JervisAgnes
Casual Listener
Plan Premium Country Singapore Device [ Windows 10, Chrome 81 ] and [ Google chrome mobile browser Android 9 ] Operating System (iOS 10, Android Oreo, Windows 10,e...
2020-04-28 6:06:37 PM
2020-04-28 6:34:33 PM
OneByBoo
Roadie
538 Views
1 replies
0 likes

538 Views
1 replies
0 likes

Superuser Contribution Como no pudimos tomar tu pago, hemos puesto tu suscripción en pausa por el momento.

Nunca tuve problemas de pago con mis tarjetas de crédito, todos los pagos de spotify los realizo por débito automático y los cargos los carga Spotify.No entiendo porque dicen que no pueden procesar la carga del pago, necesitaria una explicacion.Me di...

Sebasred
Casual Listener
Nunca tuve problemas de pago con mis tarjetas de crédito, todos los pagos de spotify los realizo por débito automático y los cargos los carga Spotify. No entiendo porque dicen que no pueden procesar...
2020-04-22 3:53:24 AM
2020-04-28 5:26:53 PM
Sebasred
Casual Listener
837 Views
5 replies
0 likes
no pudimos tomar tu pago

837 Views
5 replies
0 likes

Superuser Contribution cannot change subscription

PlanPremiumCountryGreece DeviceSamsung Galaxy Note 8 My Question or Issue Hi all, I used to have my active student subscription but I found that this month I was charged for the premium family without having it enabled. I did look at it but I did not...

Harry41
Visitor
Plan Premium Country Greece Device Samsung Galaxy Note 8 My Question or Issue Hi all, I used to have my active student subscription but I found that this month I...
2020-04-27 9:41:30 AM
2020-04-28 2:10:30 PM
Elena
Moderator
324 Views
1 replies
0 likes

324 Views
1 replies
0 likes

Superuser Contribution Re: Something went wrong. Try again, or get help

HiI'm from Indonesia and also facing the same problem. I'm trying to subscribe Premium Family but Something went wrong that i get. I've tried with other cards which works fine but there is same problem. I've tried with incognito mode or other browser...

Bonteng
Casual Listener
Hi I'm from Indonesia and also facing the same problem. I'm trying to subscribe Premium Family but Something went wrong that i get. I've tried with other cards which works fine but there is same pro...
2020-03-30 1:26:06 PM
2020-04-28 1:40:04 PM
Elena
Moderator
2514 Views
4 replies
0 likes

2514 Views
4 replies
0 likes

Superuser Contribution I'm still getting charged for premium even though I upgraded to the family plan months ago.

PlanPremium FamilyCountry CanadaDeviceSamsung Galaxy 9 My Question or Issue I'm being charged twice a month. Once for Premium and once for the Family plan that I upgraded months ago. I've searched these forums for a solution but can't find anything h...

Jc614
Casual Listener
Plan Premium Family Country Canada Device Samsung Galaxy 9 My Question or Issue I'm being charged twice a month. Once for Premium and once for the Family plan that ...
2019-02-12 5:38:32 PM
2020-04-28 11:49:33 AM
Elena
Moderator
1174 Views
7 replies
0 likes

1174 Views
7 replies
0 likes

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