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PlanPremium IndividualCountryUSA My Question or IssueHello! I have Premium Individual and am grandfathered in to "Access to Hulu." I cannot access Hulu when trying to login via username and password. I've tried logging into Hulu through my Spotify Ac...
Visitor
72782 Views
31 replies
2 likes
Moderator
120981 Views
36 replies
0 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
157372 Views
69 replies
10 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
308227 Views
170 replies
13 likes
Hello,We wanted to start a family premium but because our creditcard is registered on a dutch adress due to the fact that I work in the Netherlands but live in Belgium, it`s not possible to start the family package. How can we solve this? grThomas
Hello, We wanted to start a family premium but because our creditcard is registered on a dutch adress due to the fact that I work in the Netherlands but live in Belgium, it`s not possible to start t...
Spotify Star
456 Views
1 replies
0 likes
Hey! I also faced a problem when paying for a DUO subscription. I tried to do this with several of my cards, waited for several hours, tried incognito mode and other devices. Nothing helped.
Hey! I also faced a problem when paying for a DUO subscription. I tried to do this with several of my cards, waited for several hours, tried incognito mode and other devices. Nothing helped.
Spotify Legend
540 Views
1 replies
0 likes
PlanPremium - Spotify DuoCountryColombiaOperating System(Android, Windows 10 My Question or Issue Why even if I have Spotify duo, I still have issues by playing music ONLINE on 2 devices AT THE SAME TIME.If that's not possible, that plan it's a scam,...
Plan Premium - Spotify Duo Country Colombia Operating System (Android, Windows 10 My Question or Issue Why even if I have Spotify duo, I still have issues by playing mu...
Spotify Legend
2166 Views
5 replies
0 likes
Oi boa noite, tenho o Spotify Premium universitário porem ta sendo cobrado o valor do plano completo de 16,90 e não o valor reduzido. O que eu faço?
Oi boa noite, tenho o Spotify Premium universitário porem ta sendo cobrado o valor do plano completo de 16,90 e não o valor reduzido. O que eu faço?
Moderator
783 Views
1 replies
0 likes
I have applied for student account although I wasn't being charged for the discounted price. My account is on hold due to a payment issue and I realized that I cant start the student subscription because It says I have already used the promotion. Cou...
I have applied for student account although I wasn't being charged for the discounted price. My account is on hold due to a payment issue and I realized that I cant start the student&nbs...
Spotify Legend
430 Views
1 replies
0 likes
PlanStudent PremiumCountryUSDeviceLAptopOperating SystemWindows My Question or IssueI have a student premium account that is linked to hulu/spotify but when I click on the link under "my services" both of them ask me to login. My spotify login doesn'...
Plan Student Premium Country US Device LAptop Operating System Windows My Question or Issue I have a student premium account that is linked to hulu/spotify but when I click on the li...
Spotify Legend
635 Views
1 replies
0 likes
PlanPremium > FreeCountryUSA Device(Samsung Galaxy S8+, Dell Inspiron)Operating System(Android Oreo, Windows 10) My Question or IssueHas anyone ever successfully switched Spotify plans? I used to have Premium and tried to switch to Duo but kept getti...
Plan Premium > Free Country USA Device (Samsung Galaxy S8+, Dell Inspiron) Operating System (Android Oreo, Windows 10) My Question or Issue Has anyone ever successful...
Spotify Legend
599 Views
1 replies
0 likes
Hi, my boyfriend is moving in, he pays for a single membership and I pay for a family membership for me and the kids. How can I add him to my family account and him cancel his subscription without him lossing all his playlists?
Hi, my boyfriend is moving in, he pays for a single membership and I pay for a family membership for me and the kids. How can I add him to my family account and him cancel his subscriptio...
Community Legend
544 Views
1 replies
0 likes
Plan Free/Premium PremiumCountry Finland Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy payment card had to be cancelled and now, as I have my new card, I don't ...
Plan Free/Premium Premium Country Finland Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Ques...
Spotify Star
572 Views
1 replies
0 likes
PlanPremiumCountryDenmark DeviceiPhone 8Operating SystemiOS 10 My Question or IssueI used to be on a family plan, but moved from Norway to Denmark last month and hence quite the family plan. Intended to upgrade to premium today, and changed my locati...
Plan Premium Country Denmark Device iPhone 8 Operating System iOS 10 My Question or Issue I used to be on a family plan, but moved from Norway to Denmark last month and hence...
Spotify Star
2375 Views
1 replies
0 likes
Hello!I'm having a trouble accepting duo premium invite from my fiance. He paid for the plan, specified our shared location (in Russia) in his profile and received the invite link. I'm getting error message in Russian saying I should wait for a year ...
Hello! I'm having a trouble accepting duo premium invite from my fiance. He paid for the plan, specified our shared location (in Russia) in his profile and received the invite link. I'm getting er...
Spotify Star
2057 Views
1 replies
0 likes
PlanPremiumCountryArgentinaOperating SystemAndroid, Windows, Linux My Question or IssueSpotify says it can{t charge for the service, that theres an error with the debit card. I called to the bank and there is no problem at all. I also have APV and th...
Plan Premium Country Argentina Operating System Android, Windows, Linux My Question or Issue Spotify says it can{t charge for the service, that theres an error with the debit card. I c...
Spotify Star
744 Views
1 replies
0 likes
PLAN student premium COUNTRYCanadaDeviceApple XS MAXOperating Systemios 14.0My Question or IssueI tried to redeem the free Google Nest Mini, however, every time I go to link my account the message appears: Uh oh, There was a problem.An unexpected err...
PLAN student premium COUNTRY Canada Device Apple XS MAX Operating System ios 14.0 My Question or Issue I tried to redeem the free Google Nest Mini, however, every time I go to li...
Visitor
1963 Views
5 replies
2 likes
i moved to the USA a year ago from the UAE. I changed my country on the account to the US, and i have a family premium account. Every month i keep getting changed in the UAE AED19 whereas i have changed countries and i pay about $14 per month here in...
i moved to the USA a year ago from the UAE. I changed my country on the account to the US, and i have a family premium account. Every month i keep getting changed in the UAE AED19 wher...
Composer
664 Views
2 replies
0 likes
PlanI canceled premiumCountryUSADeviceMoto Z4Operating SystemAndroid My Question or IssueAs soon as I canceled my plan it took out the $9.99, I just went to go get premium again but realized it took out the $9.99 even though I canceled it before.
Plan I canceled premium Country USA Device Moto Z4 Operating System Android My Question or Issue As soon as I canceled my plan it took out the $9.99, I just went to go get premium ag...
Spotify Star
531 Views
1 replies
0 likes
PlanPremiumCountryUKDeviceALLOperating SystemALL My Question or IssueI am thinking about upgrading to a Premium Duo account and wanted to know when the account is initially opened, do both accounts start with all the songs/playlists etc on my existin...
Plan Premium Country UK Device ALL Operating System ALL My Question or Issue I am thinking about upgrading to a Premium Duo account and wanted to know when the account is initially o...
Community Legend
1753 Views
1 replies
0 likes
This may be strange.. I just checked my subscription and it says I have Premium Family, funny but I never signed up for it. Then I looked under the manage members and there was a person attached to my account I have never heard of before. So this was...
This may be strange.. I just checked my subscription and it says I have Premium Family, funny but I never signed up for it. Then I looked under the manage members and there was a person attache...
Casual Listener
4737 Views
4 replies
0 likes
PlanFree/PremiumCountryBelarusDeviceDesktop PC, Chrome 84.0.4147Operating SystemWindows 10 My Question or IssueI'm trying to pay for the Premium and area with Pay Method isn't shown. I can see error in the console (please see screenshot attached)
Plan Free/Premium Country Belarus Device Desktop PC, Chrome 84.0.4147 Operating System Windows 10 My Question or Issue I'm trying to pay for the Premium and area with Pay Method...
Spotify Legend
1450 Views
4 replies
1 likes
PlanFreeCountry USA DevicePCOperating SystemWin 10 My Question or IssueCannot get the link to send me a "verification code" just to enable this 6 month free trial - https://www.spotify.com/us/claim/chase/ Even attempted it again with a fresh account....
Plan Free Country USA Device PC Operating System Win 10 My Question or Issue Cannot get the link to send me a "verification code" just to enable this 6 month free trial -&nb...
Spotify Legend
16573 Views
4 replies
0 likes
PlanPremiumCountryEgyptDeviceIphone XOperating System(iOS 14) My Question or IssueI was on premuim subscription already but my renew payment was uunsuccessful due to insufficient balance but the balance was adjusted and i waited for 3 days and spoti...
Plan Premium Country Egypt Device Iphone X Operating System (iOS 14) My Question or Issue I was on premuim subscription already but my renew payment was uunsuccessful due to insuf...
Casual Listener
722 Views
1 replies
1 likes
