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Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
125830 Views
69 replies
9 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
51730 Views
87 replies
2 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
223078 Views
139 replies
12 likes
PlanPremiumCountryArgentinaDeviceXiaomi redmi note 8Operating SystemAndroid 9 / Miui global 11.0.4 My Question or IssueQuiero cambiar mi plan premium a premium duo y no me acepta. Me sale una notificación que dice "No fue posible cambiar tu plan. Est...
Plan Premium Country Argentina Device Xiaomi redmi note 8 Operating System Android 9 / Miui global 11.0.4 My Question or Issue Quiero cambiar mi plan premium a premium duo y no me ac...
Moderator
922 Views
1 replies
0 likes
I get the error (screenshot attached) when trying to sign up for 3 month free premium, no clues what could be the cause of the problem. CountryCanada DevicePCOperating SystemWindows 10
I get the error (screenshot attached) when trying to sign up for 3 month free premium, no clues what could be the cause of the problem. Country Canada Device PC Operating System ...
Spotify Star
1157 Views
5 replies
0 likes
PlanPremiumCountryPolandDeviceXaomiOperating System My Question or Issue
Plan Premium Country Poland Device Xaomi Operating System My Question or Issue
Spotify Star
359 Views
1 replies
0 likes
My Question or IssueI subscribed for a month through my debit card on may 12, 2020.. accidentally i paid twice... So i thought my extra payment will be carried out to another 1 month... Supposed to be my premium is only until june 12 but i overpayed ...
My Question or Issue I subscribed for a month through my debit card on may 12, 2020.. accidentally i paid twice... So i thought my extra payment will be carried out to another 1 month... Supposed to...
Spotify Star
383 Views
1 replies
0 likes
I've pay for the wrong account how can I contact the Spotify assistance for resolve this problem
I've pay for the wrong account how can I contact the Spotify assistance for resolve this problem
Spotify Star
433 Views
1 replies
0 likes
Heyy, Im trying to activate my premium trail by filling in my payment method and card information for later subscriptions. But it keeps loading when i click on “START MY SPOTIFY PREMIUM” and nothing happens after that. What should i do? I also tried ...
Heyy, Im trying to activate my premium trail by filling in my payment method and card information for later subscriptions. But it keeps loading when i click on “START MY SPOTIFY PREMIUM” and nothing ...
Spotify Star
415 Views
1 replies
0 likes
PlanPremiumCountryUSADevicePC, and IphoneOperating SystemiOS 10, Windows 10 My Question or IssueEverytime I try to update my payment details so Spotify can renew my Premium sub, it keeps giving me something went wrong please try again later, and I've...
Plan Premium Country USA Device PC, and Iphone Operating System iOS 10, Windows 10 My Question or Issue Everytime I try to update my payment details so Spotify can renew my P...
Spotify Star
953 Views
3 replies
0 likes
PlanoPremiumCountryBrasilDevicePC/ AndroidOperating SystemMoto G 5 / WINDOWS 10 My Question or IssueI went to Premium for the gift card, I didn't receive the 3 month trial that was announced.
Plano Premium Country Brasil Device PC/ Android Operating System Moto G 5 / WINDOWS 10 My Question or Issue I went to Premium for the gift card, I didn't receive the 3 month trial th...
Moderator
695 Views
1 replies
0 likes
PlanFree as of now..Recharged for 119 for 3 monthsCountryIndiaDeviceNote 5 proOperating System(Android) My Question or IssueI recharged for my premium 3 days ago the amount was deducted though neither my premium subscription was started neither the a...
Plan Free as of now..Recharged for 119 for 3 months Country India Device Note 5 pro Operating System (Android) My Question or Issue I recharged for my premium 3 days ago the amount w...
Visitor
934 Views
5 replies
0 likes
Hi Ich erhalte immer wieder die Meldung Zahlung fehlgeschlagen weil meine Kreditkarte nicht mit dem Land in Spotify übereinstimmen. Jedoch ist sowohl mein Account auf Schweiz eingestellt und meine Revolut Kreditkarte mit dem einem Schweizer Konto hin...
Hi Ich erhalte immer wieder die Meldung Zahlung fehlgeschlagen weil meine Kreditkarte nicht mit dem Land in Spotify übereinstimmen. Jedoch ist sowohl mein Account auf Schweiz einges...
Regular
1635 Views
9 replies
0 likes
9.99/monthFree Premium for 3 months Canada Macbook Pro 2018 IOS 10 Hello,So I just recently registered for the free 3 month trial for Spotify premium, and I was wondering, are there are any restrictions until I'm done the trial version and fully pay?...
9.99/month Free Premium for 3 months Canada Macbook Pro 2018 IOS 10 Hello, So I just recently registered for the free 3 month trial for Spotify premium, and I ...
Spotify Star
461 Views
1 replies
0 likes
PlanFreeCountry Egypt Device iphone 11(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System IOS 13(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI want to activate my premium trail by filling in my payment method and card i...
Plan Free Country Egypt Device iphone 11 (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System IOS 13 (iOS 10, Android Oreo, Windows 10,etc.) My Question or...
Newbie
732 Views
4 replies
0 likes
PlanPremiumCountryUKDeviceSamsung A71Operating SystemAndroid My Question or IssueGot a new Samsung A71 from Samsung directly and was offered 6 months free Spotify. But no option to accept this or even check my premium account. App version is 8.5.60.1...
Plan Premium Country UK Device Samsung A71 Operating System Android My Question or Issue Got a new Samsung A71 from Samsung directly and was offered 6 months free Spotify. But no optio...
Spotify Star
955 Views
5 replies
1 likes
PlanFreeCountryPhilippinesMy Question or IssueHello, I decided to switch accounts so I stopped the premium plan on my old account and planned to use the same debit card on my new account. Spotify showed a notif that I claimed the 3 months free trial ...
Plan Free Country Philippines My Question or Issue Hello, I decided to switch accounts so I stopped the premium plan on my old account and planned to use the same debit card on my new account. S...
Casual Listener
1412 Views
6 replies
0 likes
I canceled my subscription before 14th April , still I was charged for april and May as well. Why ?? I need my refundCountry : USAAccount type : Student Account
I canceled my subscription before 14th April , still I was charged for april and May as well. Why ?? I need my refund Country : USA Account type : Student Account
Spotify Star
349 Views
1 replies
0 likes
I've just changed my Family Premium Subscription into the Student Subscription, but the change isn't showing on my account. When I try to change plans to Student again, it says I'm verified and subscribed. However, my account page still shows a Famil...
I've just changed my Family Premium Subscription into the Student Subscription, but the change isn't showing on my account. When I try to change plans to Student again, it says I'm verified and subsc...
Community Legend
436 Views
1 replies
0 likes
PlanFree/PremiumCountryGermanyDeviceGalaxy Tab A / Huawai P30 liteOperating SystemAndroid My Question or IssueMy Premium Account works proper in Windows App. Why does my Android Apps offer only Shuffle since several day, how could this be fxed. I tri...
Plan Free/Premium Country Germany Device Galaxy Tab A / Huawai P30 lite Operating System Android My Question or Issue My Premium Account works proper in Windows App. Why does my Andr...
Moderator
414 Views
3 replies
0 likes
I'm using premium for one plan for almost 3 years. There was a problem about payment earlier and when i checked, i saw my plan has changed to premium family. I tried to switch back to premium for one plan but i got "seems like you are not suitable fo...
I'm using premium for one plan for almost 3 years. There was a problem about payment earlier and when i checked, i saw my plan has changed to premium family. I tried to switch back to premium for one...
Moderator
653 Views
3 replies
0 likes
I just realized that Spotify has been double charging me twice a month since probably mid-2017 (I have checked back to Jan 1 2018 and it's been happening ever since). The payments go by Paypal and always with just a few days difference so I never not...
I just realized that Spotify has been double charging me twice a month since probably mid-2017 (I have checked back to Jan 1 2018 and it's been happening ever since). The payments go by Paypal and al...
Moderator
295 Views
1 replies
0 likes
PlanFreeCountryUSDevicePC and Android (OnePlus 6)Operating SystemWindows 10, Android 10 My Question or IssueApparently Spotify doesn't want my money? I've tried to upgrade from Free to Premium Family on Firefox and Chrome, both in normal and incognit...
Plan Free Country US Device PC and Android (OnePlus 6) Operating System Windows 10, Android 10 My Question or Issue Apparently Spotify doesn't want my money? I've tried to upgrade fr...
Not applicable
391 Views
2 replies
0 likes
