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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6115 Views
  • 23 replies
  • 2 likes
  • 6115 Views
  • 23 replies
  • 2 likes

Family Plan

I signed up for a Family Plan a few months ago and invited a few friends. I want to invite another member, but when I log into my Spotify account, it says to "contact the owner"....which is ME. How do I get it to recognize that I am the owner of the ...

  • Newbie
  • I signed up for a Family Plan a few months ago and invited a few friends. I want to invite another member, but when I log into my Spotify account, it says to "contact the owner"....which is ME. How d...
  • OneByBoo
  • Roadie
  • 464 Views
  • 1 replies
  • 0 likes
  • 464 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to completely switch from a student premium to a family one?

PlanPremiumCountryBelgium My Question or IssueHello, Recently I have become a member of a family subscription, but before that I had a student premium. Now when I open my subscription page I see this: So, it looks like I have two subscriptions at the...

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  • Casual Listener
  • Plan Premium Country Belgium     My Question or Issue Hello,   Recently I have become a member of a family subscription, but before that I had a student premium. Now when I op...
  • Peter
  • Spotify Legend
  • 436 Views
  • 5 replies
  • 0 likes
  • 436 Views
  • 5 replies
  • 0 likes

Student discount renewal after losing UNIDAYS discount.

PlanPremium, Student discountCountryUnited Kingdom My Question or IssueI have had a student discount on my premium spotify account for a year, back when the offer was through Unidays. Now that the verification process has changed to SheerID, am I sti...

  • Newbie
  •   Plan Premium, Student discount Country United Kingdom   My Question or Issue I have had a student discount on my premium spotify account for a year, back when the offer was through...
  • Rene01
  • Community Legend
  • 517 Views
  • 1 replies
  • 0 likes
  • 517 Views
  • 1 replies
  • 0 likes

Charged 4.99 when I tried to use free 3 month trial

I tried to use free 3 month trial and after I filled out my payment informartion, it charged me 4.99 and my account is still free. And I want to get my money back.

  • Casual Listener
  • I tried to use free 3 month trial and after I filled out my payment informartion, it charged me 4.99 and my account is still free. And I want to get my money back.
  • Luan
  • Spotify Star
  • 2639 Views
  • 5 replies
  • 1 likes
  • 2639 Views
  • 5 replies
  • 1 likes

Solved!! Spotify premium

I just upgraded to Spotify premium, but we are not getting that on our iphones (8 and 10). I do have verification that I upgraded, but don't know how to get that on our phones. What to do? USA.*snip*

  • Casual Listener
  • I just upgraded to Spotify premium, but we are not getting that on our iphones (8 and 10). I do have verification that I upgraded, but don't know how to get that on our phones. What to do? USA. *sni...
  • rachelmed4
  • Casual Listener
  • 383 Views
  • 2 replies
  • 0 likes
  • 383 Views
  • 2 replies
  • 0 likes

Can't cancel my subscription

Iam trying to cancel my subscription on the web, nevertheless when I click in cancel or change, it takes me to the subscription page to enter my credit card information.It's non-sense as I am trying to cancel the subscription.Shall I call my credit c...

  • Visitor
  • Iam trying to cancel my subscription on the web, nevertheless when I click in cancel or change, it takes me to the subscription page to enter my credit card information. It's non-sense as I am tryin...
  • Billy-J
  • Spotify Star
  • 248 Views
  • 1 replies
  • 0 likes
  • 248 Views
  • 1 replies
  • 0 likes

Subscription

I was on the Spotify '3 month trial for 99p' and i need to cancel it before it starts to charge me full price, although i logged out of that account and don't know what email or password i used to set it up... So obviously i cant get in and cancel th...

  • Casual Listener
  •   I was on the Spotify '3 month trial for 99p' and i need to cancel it before it starts to charge me full price, although i logged out of that account and don't know what email or password i us...
  • OneByBoo
  • Roadie
  • 452 Views
  • 3 replies
  • 0 likes
  • Account
    Account Name
    login issue
    Subscription
  • 452 Views
  • 3 replies
  • 0 likes

[Subscription] Can't go premium

PlanFreeCountryPolandDevicePCOperating SystemWindows 10 My Question or IssueHello,About 2 days ago my yearly subscription has expired. Now when I try to subscribe for very basic premium subscription (not duo, not group, just that basic premium) I get...

  • Casual Listener
  • Plan Free Country Poland Device PC Operating System Windows 10   My Question or Issue Hello, About 2 days ago my yearly subscription has expired. Now when I try to subscribe for very ...
  • OneByBoo
  • Roadie
  • 519 Views
  • 6 replies
  • 0 likes
  • 519 Views
  • 6 replies
  • 0 likes

My subscription hasn't started

As in the photos, I paid. After payment, it says you have used the three-month trial but the money was taken from my bank card. PlanFreeCountryTurkey DeviceGeneral Mobile GM5 PLUSOperating SystemAndroid 8.0 My Question or IssueWill my premium members...

  • Visitor
  • As in the photos, I paid. After payment, it says you have used the three-month trial but the money was taken from my bank card.    Plan Free Country Turkey  Device General Mobil...
  • Billy-J
  • Spotify Star
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

doble pago en un mes

PlanfamiliarPaísChileDispositivoSamsung Galaxy A30Sistema operativoAndroid Mi pregunta o problemapague mi cuenta el 5/08/2019 y hoy 28/8/2019 me vuelven a cobrarno paso el pago porque no tenia saldo en mi tarjeta, pero es molesto que aparezca el mens...

  • Newbie
  • Plan familiar País Chile Dispositivo Samsung Galaxy A30 Sistema operativo Android    Mi pregunta o problema pague mi cuenta el 5/08/2019 y hoy 28/8/2019 me vuelven a cobrar no pa...
  • Luan
  • Spotify Star
  • 300 Views
  • 1 replies
  • 0 likes
  • doble pago mensual
  • 300 Views
  • 1 replies
  • 0 likes

Double charged

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Loxer
  • Community Legend
  • 368 Views
  • 3 replies
  • 0 likes
  • 368 Views
  • 3 replies
  • 0 likes

Regalo Spotify 6 mesi

Buongiorno, ho regalato un buono Spotify di 6 mesi ma alla persona alla quale ho regalato il buono non e arrivata mail di conferma.

  • Casual Listener
  • Buongiorno,  ho regalato un buono Spotify di 6 mesi ma alla persona alla quale ho regalato il buono non e arrivata mail di conferma. 
  • OneByBoo
  • Roadie
  • 301 Views
  • 1 replies
  • 0 likes
  • 301 Views
  • 1 replies
  • 0 likes

Using multiple gift cards?

I just bought 2 gift cards for 3 months each (6 months total) and I can't redeem one of them? It just says something went wrong. Is there a limit of gift cards I can redeem in a period of time?

  • Casual Listener
  • I just bought 2 gift cards for 3 months each (6 months total) and I can't redeem one of them? It just says something went wrong. Is there a limit of gift cards I can redeem in a period of time?
  • OneByBoo
  • Roadie
  • 3152 Views
  • 3 replies
  • 0 likes
  • 3152 Views
  • 3 replies
  • 0 likes

No Premium Payment for Globe in the Option

I'm having problem with paying my Premium because there is no Payment option for Globe. There are only Credit Card, Online Banking, PayPal, pay by cash and Molpoints

  • Newbie
  • I'm having problem with paying my Premium because there is no Payment option for Globe. There are only Credit Card, Online Banking, PayPal, pay by cash and Molpoints
  • OneByBoo
  • Roadie
  • 248 Views
  • 1 replies
  • 0 likes
  • 248 Views
  • 1 replies
  • 0 likes

Got charged for a family account when im not eligible

PlanPremium individual 13.99 TL/month CountryTurkey Devicesamsung galaxy note 8Operating SystemAndroid Oreo My Question or IssueHey,I originally purchased the family account which is 20.99 TL / month subscription was deducted from my account.I receiv...

  • Visitor
  •   Plan Premium individual 13.99 TL/month  Country Turkey  Device samsung galaxy note 8 Operating System Android Oreo   My Question or Issue Hey, I originally purc...
  • OneByBoo
  • Roadie
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Can't change country

PlanPremiumCountryDenmark, Norway beforeDeviceComputerOperating SystemWindows 10 My Question or IssueI've tried to follow the https://support.spotify.com/no/article/How-can-I-change-my-country-setting/ regarding changing my country settings, but it s...

  • Casual Listener
  • Plan Premium Country Denmark, Norway before Device Computer Operating System Windows 10   My Question or Issue I've tried to follow the https://support.spotify.com/no/article/Ho...
  • Luan
  • Spotify Star
  • 1297 Views
  • 5 replies
  • 0 likes
  • 1297 Views
  • 5 replies
  • 0 likes

Why is a years subscription not less expensive than 2 6 months subscriptions ?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssuePremiummacbook 2012I will sign in on Spotify if they have the logical courage like Idagio or ...

  • Regular
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Premium...
  • ignaceii
  • Regular
  • 247 Views
  • 2 replies
  • 0 likes
  • 247 Views
  • 2 replies
  • 0 likes

How long lasts Premium - update when 0.10 Euro

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI allowed to Spotify getting money from my bank. They booked 10 Cent (0.10 EUR) but nothing h...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I allow...
  • Billy-J
  • Spotify Star
  • 864 Views
  • 5 replies
  • 0 likes
  • 864 Views
  • 5 replies
  • 0 likes

Solved!! Cancel subscription if your login account is ineligible.

My premium Spotify is logged in to my ineligible Facebook account, which means I can't access my Facebook anymore but my Spotify is still taking money. Tried to log into my email address that my Facebook used but it just gave me a new Spotify account...

  • Visitor
  • My premium Spotify is logged in to my ineligible Facebook account, which means I can't access my Facebook anymore but my Spotify is still taking money. Tried to log into my email address that my Face...
  • Billy-J
  • Spotify Star
  • 490 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 490 Views
  • 1 replies
  • 0 likes

I'm not eligible to renew my Premium account despite having it for years.

PlanPremiumCountryAmerica My payment information for my 9.99$ premium account lapsed a few days ago, and I just got around to renewing it. When I go to do so on through the SPotify website, I'm being told that I'm not eligible for Premium and have to...

  • Casual Listener
  •   Plan Premium Country America   My payment information for my 9.99$ premium account lapsed a few days ago, and I just got around to renewing it. When I go to do so on through the SPo...
  • Jose_M
  • Spotify Star
  • 408 Views
  • 1 replies
  • 0 likes
  • 408 Views
  • 1 replies
  • 0 likes