Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Visitor
- 74569 Views
- 49 replies
- 3 likes
- 74569 Views
- 49 replies
- 3 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Moderator
- 9650 Views
- 23 replies
- 2 likes
- 9650 Views
- 23 replies
- 2 likes
Pagamento
Olá, Estou tentando assinar o plano Premium Duo, mas não estão aceitando minha forma de pagamento, mesmo assim estão cobrando R$10,00. Já cobraram 2 vezes.Gostaria de saber porque isso está acontecendo já que não estão aceitando o pagamento.
- Olá, Estou tentando assinar o plano Premium Duo, mas não estão aceitando minha forma de pagamento, mesmo assim estão cobrando R$10,00. Já cobraram 2 vezes. Gostaria de saber porque iss...
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- Spotify Star
- 274 Views
- 1 replies
- 0 likes
- 274 Views
- 1 replies
- 0 likes
Subscribing during free trail period
When does my premium period start if I subscribe premium during 3 months trial?. Will I still get 3-month free trial + 1 year subscription(i wanna buy for a year)?
- When does my premium period start if I subscribe premium during 3 months trial?. Will I still get 3-month free trial + 1 year subscription(i wanna buy for a year)?
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- Spotify Star
- 651 Views
- 7 replies
- 0 likes
- 651 Views
- 7 replies
- 0 likes
Solved!! Subscription failure
PlanPremiumDeviceSamsung Galaxy 8Operating SystemAndroid 9My Question or IssueMy account failed to undergo a subscription payment due to low mobile balance. I visited the Spotify web page and was told that they will try the payment again in a few day...
- Plan Premium Device Samsung Galaxy 8 Operating System Android 9 My Question or Issue My account failed to undergo a subscription payment due to low mobile balance. I visited the Spotify web pa...
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- Spotify Star
- 527 Views
- 1 replies
- 0 likes
- 527 Views
- 1 replies
- 0 likes
Already paid for premium plan (via provider and payment succeed) but my premium plan not extended
PlanPremiumCountryIndonesiaDevice(iPhone Xs, Samsung A5 2016)Operating System(iOS 13, Android 7) My Question or IssueMy provider is telkomsel and my data plan (pulsa) has reduced to pay the premium plan, but today my premium plan has stopped
- Plan Premium Country Indonesia Device (iPhone Xs, Samsung A5 2016) Operating System (iOS 13, Android 7) My Question or Issue My provider is telkomsel and my data plan (pulsa)...
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- Community Legend
- 342 Views
- 1 replies
- 0 likes
- 342 Views
- 1 replies
- 0 likes
premium account. Money taken in euro instead that other currencies. same bank and card
PlanPremiumCountry Czech republic My Question or Issue I have one bank with 2 currencies: euro and czech koruna.every month I see the money being taken from the euro account and not from the KCZ account.How can I change it? in my profile I have as a ...
- Plan Premium Country Czech republic My Question or Issue I have one bank with 2 currencies: euro and czech koruna. every month I see the money being taken from the euro a...
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- Roadie
- 428 Views
- 1 replies
- 0 likes
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euro currency bank change
- 428 Views
- 1 replies
- 0 likes
Trouble redeeming a code
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI got a Fitbit from Currys that comes with a free 6 month subscription with a new account. So...
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I got a...
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- Roadie
- 371 Views
- 1 replies
- 0 likes
- 371 Views
- 1 replies
- 0 likes
Free trial not activated.
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI applied for 3 month free premium trial. Spotify verified my bank by withdrawing and crediti...
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I appli...
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- Roadie
- 307 Views
- 1 replies
- 0 likes
- 307 Views
- 1 replies
- 0 likes
Am I able to get a Google Home Mini with my Spotify Premium w/ Hulu subscription?
Hi I currently have a spotify premium w/ hulu subscription and I was wondering if I can get the google home mini promotion?
- Hi I currently have a spotify premium w/ hulu subscription and I was wondering if I can get the google home mini promotion?
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- Spotify Star
- 306 Views
- 1 replies
- 0 likes
- 306 Views
- 1 replies
- 0 likes
Can't Redeem Google Home Mini
I have a premium family spotify account and I am trying to redeem a free google home mini. When I add the mini to my cart and go to checkout it still says the cost is $50. How do I resolve this?
- I have a premium family spotify account and I am trying to redeem a free google home mini. When I add the mini to my cart and go to checkout it still says the cost is $50. How do I resolve thi...
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- Spotify Star
- 1280 Views
- 3 replies
- 0 likes
- 1280 Views
- 3 replies
- 0 likes
Student Subscription changed to Family plan and won't change back
PlanStudent Premium (originally)CountryUSDeviceASUS laptop, Motorola X4 My Question or IssueBefore, I subscribed to student premium with hulu and it was working fine. Recently, I noticed my hulu wasn't working and checked to find that my account subs...
- Plan Student Premium (originally) Country US Device ASUS laptop, Motorola X4 My Question or Issue Before, I subscribed to student premium with hulu and it was working fine. Rec...
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- Spotify Star
- 479 Views
- 3 replies
- 0 likes
- 479 Views
- 3 replies
- 0 likes
I signed up "advanced" renewal to make use of offer
PlanPremiumCountryIndia Device(iPhone XS, Macbook Pro late 2016)Operating System(iOS 13) My Question or IssueI signed up and paid for annual Spotify India Premium offer, as it was up for 699/year instead of 1299/year. My current subscription doesn't ...
- Plan Premium Country India Device (iPhone XS, Macbook Pro late 2016) Operating System (iOS 13) My Question or Issue I signed up and paid for annual Spotify India Premium offe...
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- Spotify Star
- 378 Views
- 3 replies
- 0 likes
- 378 Views
- 3 replies
- 0 likes
Annual in advance subscription UK
PlanPremiumCountryUK DeviceSamsungOperating SystemAndroid My Question or IssueFor the last 2 years I have purchased a Spotify Premium subscription in advance with 12 months for the price of 10. I would like to do this again, can you tell me how pleas...
- Plan Premium Country UK Device Samsung Operating System Android My Question or Issue For the last 2 years I have purchased a Spotify Premium subscription in advance with 12 m...
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- Spotify Star
- 1272 Views
- 3 replies
- 0 likes
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AdvanceannualSubscriptionU.K.
- 1272 Views
- 3 replies
- 0 likes
Student Subscription Failed
PlanPremiumCountry Device(oppo f5)Operating System(Android ) My Question or IssueWhy it keeps telling me to update my details and subscription failure. I paid my premium last November 30,2019. How can I fix this? Hoping for fast action.
- Plan Premium Country Device (oppo f5) Operating System (Android ) My Question or Issue Why it keeps telling me to update my details and subscription failure. I paid my prem...
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- Spotify Star
- 386 Views
- 1 replies
- 0 likes
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Premium payment failed
- 386 Views
- 1 replies
- 0 likes
Superuser Contribution Existing Premium w Hulu account disconnected
I have been a spotify premium subscriber for going on seven years. I just signed up to the Hulu add on (w ads) earlier this year. After I updated my credit card details on spotify, my Hulu account is gone. Poof. Disappeared. Spotify support tells me ...
- I have been a spotify premium subscriber for going on seven years. I just signed up to the Hulu add on (w ads) earlier this year. After I updated my credit card details on spotify, my ...
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- Spotify Legend
- 1433 Views
- 5 replies
- 0 likes
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HuluPremium
- 1433 Views
- 5 replies
- 0 likes
Superuser Contribution Spotify ended my Hulu subscription without notice
I have had Spotify Premium with Hulu (US) since March 2018In June 2019 my bank merged with another bank and changed names, so brand new debit cards were sent out and I had to update my payment info. Because I updated my payment info Spotify decided t...
- I have had Spotify Premium with Hulu (US) since March 2018 In June 2019 my bank merged with another bank and changed names, so brand new debit cards were sent out and I had to update my payment info...
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- Spotify Legend
- 4111 Views
- 7 replies
- 3 likes
- 4111 Views
- 7 replies
- 3 likes
Solved!! Chaning from single premium to family
Hi, I subscribed to Premium on November with a promotion paying 9,99 for 3 months but now I want to subscribe to family premium. I would know what happen if I change subscription. Do I loose the remaining month of the promotion or I will pay family w...
- Hi, I subscribed to Premium on November with a promotion paying 9,99 for 3 months but now I want to subscribe to family premium. I would know what happen if I change subscription. Do I loose the rema...
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- Roadie
- 900 Views
- 1 replies
- 0 likes
- 900 Views
- 1 replies
- 0 likes
Spotify for Samsung Gear Fit2 Pro (in countries outside of the US)
PlanPremiumCountrySouth Africa DeviceSamsung Gear Fit2 Pro I recently purchased the Fit2 Pro and was hoping to use Spotify on my device (as it has been advertised as being compatible). I have been greatly disappointed to learn that Spotify can only b...
- Plan Premium Country South Africa Device Samsung Gear Fit2 Pro I recently purchased the Fit2 Pro and was hoping to use Spotify on my device (as it has been advertised as being com...
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- Visitor
- 656 Views
- 2 replies
- 1 likes
- 656 Views
- 2 replies
- 1 likes
want to renew a premium gift
PlanPremium (gift)CountryUnited StatesDeviceAnyOperating SystemAny My Question or IssueLast December I bought my niece a year of Spotify Premium (not Family, not Student, no Hulu or other extras) via a Spotify e-card that I bought directly on the Spo...
- Plan Premium (gift) Country United States Device Any Operating System Any My Question or Issue Last December I bought my niece a year of Spotify Premium (not Family, not Stud...
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- Roadie
- 479 Views
- 3 replies
- 0 likes
- 479 Views
- 3 replies
- 0 likes
Solved!!Superuser Contribution Student subscription
Device: IpXI have free plan with Spotify now. I've tried to get Student premium. I got my student status verified already. They sent me an email to get the discount validated till Oct 26 2020. However, when I tried to get the discount, it says I have...
- Device: IpX I have free plan with Spotify now. I've tried to get Student premium. I got my student status verified already. They sent me an email to get the discount validated till Oct 26 2020. Howe...
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- Casual Listener
- 879 Views
- 6 replies
- 0 likes
- 879 Views
- 6 replies
- 0 likes
Going on Vacation to central america
I plan to go on vacation in central America for January to may...can I listen to Spotify on my plan
- I plan to go on vacation in central America for January to may...can I listen to Spotify on my plan
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- Casual Listener
- 439 Views
- 3 replies
- 0 likes
- 439 Views
- 3 replies
- 0 likes