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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Jeremy
  • Spotify
  • 55020 Views
  • 23 replies
  • 4 likes
  • 55020 Views
  • 23 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 33637 Views
  • 19 replies
  • 2 likes
  • 33637 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Rodrigorsr
  • Visitor
  • 22985 Views
  • 9 replies
  • 1 likes
  • 22985 Views
  • 9 replies
  • 1 likes

Superuser Contribution spotify charged me twice?

hi! i have the monthly/9.99usd subscription for premium, and my bank statement says they charged me twice at the same time. i have had premium for about a year now and haven’t had this issue before. what happend?

  • Newbie
  • hi! i have the monthly/9.99usd subscription for premium, and my bank statement says they charged me twice at the same time. i have had premium for about a year now and haven’t had this issue before. ...
  • Daisy
  • Spotify Legend
  • 125 Views
  • 1 replies
  • 0 likes
  • 125 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify is charging me for another account...

HiSo I my cousin wanted to do the 3 month free premium trial for spotify on her phone, so I put in my card info so she could use it and after the three months she was supposed to cancel it. Personally, I have a Premium subscription but I do the stude...

  • Newbie
  • Hi So I my cousin wanted to do the 3 month free premium trial for spotify on her phone, so I put in my card info so she could use it and after the three months she was supposed to cancel it. Pe...
  • Daisy
  • Spotify Legend
  • 178 Views
  • 1 replies
  • 0 likes
  • Subscription charged wrongly
  • 178 Views
  • 1 replies
  • 0 likes

Solved!! Cobrança indevida de R$ 10,00

PlanPremiumCountry BrasilMy Question or IssueAo trocar de cartão o Spotify realizou uma cobrança de R$ 10,00. Fui pesquisar e pelo forúm descobri que essa cobrança era um processo normal e depois de 1 a 3 dias esse dinheiro era devoldido. Mas eu troq...

  • Newbie
  •   Plan Premium Country  Brasil My Question or Issue Ao trocar de cartão o Spotify realizou uma cobrança de R$ 10,00. Fui pesquisar e pelo forúm descobri que essa cobrança era um proc...
  • Bittencourt
  • Spotify Star
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Solved!! Zip code

PlanPremium My Question or Issue I’ve purchased the family pack but I have entered wrong zip code . Can I change it ?

  • Visitor
  • Plan Premium   My Question or Issue  I’ve purchased the family pack but I have entered wrong zip code . Can I change it ?  
  • Bethany_Dawn
  • Community Legend
  • 825 Views
  • 5 replies
  • 0 likes
  • 825 Views
  • 5 replies
  • 0 likes

Charged for premium instead of student

PlanStudent Country USADeviceiPhone 8Operating System12.1My Question or IssueFor the past 2 months Spotify has charged for for premium instead of student and I don’t know why or how to fix it.

  • Newbie
  • Plan Student  Country  USA Device iPhone 8 Operating System 12.1 My Question or Issue For the past 2 months Spotify has charged for for premium instead of student and I don’t know ...
  • Billy-J
  • Spotify Star
  • 116 Views
  • 1 replies
  • 0 likes
  • 116 Views
  • 1 replies
  • 0 likes

I have been double charged by spotify

PlanPremiumCountry New ZealandOperating SystemSamsung Galaxy S6 My Question or Issue I have had 2 payments taken from my account of 14.99 nzd for my one month premium.

  • Casual Listener
  • Plan Premium Country  New Zealand Operating System Samsung Galaxy S6   My Question or Issue  I have had 2 payments taken from my account of 14.99 nzd  for my one month pre...
  • Billy-J
  • Spotify Star
  • 520 Views
  • 3 replies
  • 0 likes
  • 520 Views
  • 3 replies
  • 0 likes

Find out which account is tied to payment

Is there way that Spotify can help me with identifing for which account Ive paid monthly subscription by payment identificator? Im pretty sure that Ive disabled all subscriptions and trials yet today I found 2 monthly payments.

  • Newbie
  •   Is there way that Spotify can help me with identifing for which account Ive paid monthly subscription by payment identificator? Im pretty sure that Ive disabled all subscriptions and trials y...
  • Billy-J
  • Spotify Star
  • 225 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 225 Views
  • 1 replies
  • 0 likes

Superuser Contribution No pay by cash option

Country MalaysiaOperating SystemAndroid My Question or Issue I cannot find Pay By Cash / mol option on my payment method. I want to pay by 7-11 but it have no option.

  • Newbie
  • Country  Malaysia Operating System Android    My Question or Issue  I cannot find Pay By Cash / mol option on my payment method. I want to pay by 7-11 but it have no option.
  • Guido
  • Spotify Legend
  • 310 Views
  • 1 replies
  • 0 likes
  • 310 Views
  • 1 replies
  • 0 likes

Solved!! Payment BE

Plan Premium FamilyCountry BELGIUM DeviceiMAC My Question or IssueI cannot get any CC payment change authorised.

  • Newbie
  • Plan Premium Family Country BELGIUM   Device iMAC     My Question or Issue I cannot get any CC payment change authorised.  
  • Maxim
  • Spotify Star
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Solved!! After 4 days it's saying I already used me free month for premium

I used my debit card to sign up for the free 30 day premium, After 4 days it's wouldn't let me do anything. I did your list and none of it worked so I took it off and downloaded it again and now it's saying, I can't apply for the special premium twic...

  • Newbie
  • I used my debit card to sign up for the free 30 day premium, After 4 days it's wouldn't let me do anything. I did your list and none of it worked so I took it off and downloaded it again and now it's...
  • Luke
  • Spotify Star
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problème compte

Salut à tous ! J'ai acheté 1 mois de spotify dans un night shop et encodé le pin sur leurs page web. Problème ? Mon compte sur l'apli n'est pas passé Premium comme si rien n'avait éte fait..Une solution ?

  • Newbie
  • Salut à tous ! J'ai acheté 1 mois de spotify dans un night shop et encodé le pin sur leurs page web. Problème ? Mon compte sur l'apli n'est pas passé Premium comme si rien n'avait éte fait..Une solut...
  • Katerina
  • Spotify Legend
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Charged wrongly

I am a student with the student account. I've been approved but have been charged $10 for the last two months. Plan PremiumCountry:USA Device: iPhone 7Operating System(iOS 10 My Question or Issue

  • Newbie
  • I am a student with the student account. I've been approved but have been charged $10 for the last two months.  Plan  Premium Country:USA   Device: iPhone 7 Operating System (iO...
  • Maxim
  • Spotify Star
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium account

PlanFree/PremiumCountry Singapore Device: Samsung Galaxy 7 I registered for premium last week and have done all the steps in the troubleshooting guide but premium is still not registered to my account.

  • Newbie
  •   Plan Free/Premium Country Singapore   Device:  Samsung Galaxy 7   I registered for premium last week and have done all the steps in the troubleshooting guide but premiu...
  • Katerina
  • Spotify Legend
  • 213 Views
  • 3 replies
  • 0 likes
  • 213 Views
  • 3 replies
  • 0 likes

Superuser Contribution Me están cobrando $67 USD después de que cancele mi suscripción

Cancele mi cuenta de spotify premium y me llego una cuenta a mi tarjeta de credito por $67 USD, me parece muy extraño porque nunca pague mas de $8 USD/ mes Me gustaría saber si esto tiene alguna explicación o solución.

  • Casual Listener
  • Cancele mi cuenta de spotify premium y me llego una cuenta a mi tarjeta de credito por $67 USD, me parece muy extraño porque nunca pague mas de $8 USD/ mes  Me gustaría saber si esto tiene algu...
  • Katerina
  • Spotify Legend
  • 206 Views
  • 3 replies
  • 0 likes
  • 206 Views
  • 3 replies
  • 0 likes

Superuser Contribution Premium

Arkadaşlar önceden hesabımı premium yapmıştım kredi kartı üzerinden fakat sonra iptal ettim şimdi de aynı hesabımı telefon faturam üzerinden premium yapmak istiyorum fakat numaranız bloke edilmiştir hatası alıyorum tekrar denediğimde iste hat üstüne ...

  • Visitor
  • Arkadaşlar önceden hesabımı premium yapmıştım kredi kartı üzerinden fakat sonra iptal ettim şimdi de aynı hesabımı telefon faturam üzerinden premium yapmak istiyorum fakat numaranız bloke edilmiştir ...
  • Guido
  • Spotify Legend
  • 378 Views
  • 1 replies
  • 0 likes
  • 378 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changed and charged from student to family without notice or my consent

PlanStudent PremiumCountry Canada Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I started my student premium at July and when I was just checking my credit card statement, I don't know why all of a sudden, starting Sept...

  • Casual Listener
  • Plan Student Premium Country Canada     Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   I started my student premium at July and w...
  • Guido
  • Spotify Legend
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why update payment info?

PlanFamilyCountry SwedenDeviceiMac, iPad, Samsung mobileOperating SystemMac OS Sierra 10.12.6 My Question or Issue I have a Family subscription but get a popup message asking me to update my payment info - why? I have not changed the credit card I've...

  • Regular
  • Plan Family Country  Sweden Device iMac, iPad, Samsung mobile Operating System Mac OS Sierra 10.12.6   My Question or Issue  I have a Family subscription but get a popup mess...
  • Guido
  • Spotify Legend
  • 328 Views
  • 8 replies
  • 0 likes
  • 328 Views
  • 8 replies
  • 0 likes

Superuser Contribution Family Members "You are about to be added to the family plan with --" Different name than mine

Hey, I'm having a bit of a problem with my Family Member plan - I'm paying for my friends and familt the $14.99/month plan. However, whenever I send the invitation to them, they see that they are about to be added to the family plan but with a name d...

  • Newbie
  • Hey,  I'm having a bit of a problem with my Family Member plan - I'm paying for my friends and familt the $14.99/month plan. However, whenever I send the invitation to them, they see that they ...
  • Guido
  • Spotify Legend
  • 212 Views
  • 1 replies
  • 0 likes
  • familyplan
  • 212 Views
  • 1 replies
  • 0 likes

Solved!! Cannot renew Monthly Subsciption

Okay so my payment info needs changing as I have a new card which is fine. But now when I update my plan... it only let's me select spotify for students which I'm not, spotify for family... Which I don't want... or yearly sub... Which I can't afford ...

  • Casual Listener
  • Okay so my payment info needs changing as I have a new card which is fine. But now when I update my plan... it only let's me select spotify for students which I'm not, spotify for family... Which I d...
  • No-StuNZ_Here
  • Casual Listener
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Should I pay to Envato Market when I download music?

PlanPremiumCountryArgentina Device(iPhone 7Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have Family Premium suscription and I made several Museic download to my IPhone. I thought that I shouldn´t pay for that, but I ...

  • Casual Listener
  • Plan Premium Country Argentina  Device (iPhone 7 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I have Family Premium suscription ...
  • Ricardo39
  • Casual Listener
  • 305 Views
  • 2 replies
  • 0 likes
  • 305 Views
  • 2 replies
  • 0 likes