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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5117 Views
  • 23 replies
  • 2 likes
  • 5117 Views
  • 23 replies
  • 2 likes

Ayuda, una cuenta ajena a la mia esta pagando con mi tarjeta

Ayuda, una cuenta que no es mia esta usando mi tarjeta como metodo de pago, no se como cancelarla, y spotidy no tiene contacto

  • Visitor
  • Ayuda, una cuenta que no es mia esta usando mi tarjeta como metodo de pago, no se como cancelarla, y spotidy no tiene contacto  
  • Billy-J
  • Spotify Star
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

Superuser Contribution Customer service

Spotify customer service is a sad joke. First of all, the fact that i have to communicate with them via Twitter is ridiculous. Second, they did absolutely nothing to help me. I signed up for spotify premium because of the hulu bundle. 6 months later ...

  • Visitor
  • Spotify customer service is a sad joke. First of all, the fact that i have to communicate with them via Twitter is ridiculous. Second, they did absolutely nothing to help me. I signed up for spotify ...
  • Guido
  • Spotify Legend
  • 423 Views
  • 1 replies
  • 1 likes
  • 423 Views
  • 1 replies
  • 1 likes

Solved!! Changing subscription

My Question or IssueIf I was to change my premium subscription to a student subscription, will my email address that I have signed up to Spotify with change as well?

  • Casual Listener
  • My Question or Issue If I was to change my premium subscription to a student subscription, will my email address that I have signed up to Spotify with change as well? 
  • S1010
  • Casual Listener
  • 438 Views
  • 2 replies
  • 0 likes
  • 438 Views
  • 2 replies
  • 0 likes

Premium didn't started after Subscription amount 66 had been detucted

9 of August at 8 :46 pm purchased the student premium plan but amount had been detucted and my premium don't started.My student verification had done in may and I used one month and after I didn't pay for subscription but as show in the app my studen...

  • Visitor
  • 9 of August at 8 :46 pm purchased the student premium plan but amount had been detucted and my premium don't started.My student verification had done in may and I used one month and after I didn't pa...
  • Billy-J
  • Spotify Star
  • 401 Views
  • 1 replies
  • 0 likes
  • 401 Views
  • 1 replies
  • 0 likes

Sent invite to daughter, not accepting the code

We have Premium, daughter has an account already. Trying to add her to our account and the invite link is leading us to her account page, not allowing us to enter the invite code. What do we do?

  • Newbie
  • We have Premium, daughter has an account already.  Trying to add her to our account and the invite link is leading us to her account page, not allowing us to enter the invite code.  What do...
  • Billy-J
  • Spotify Star
  • 302 Views
  • 1 replies
  • 0 likes
  • 302 Views
  • 1 replies
  • 0 likes

Subscriptions mistake!

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issueaccordong to in app account info, I was subscribed for free. But why there is charge of $12.9...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue accordo...
  • Brunelicia
  • Community Legend
  • 376 Views
  • 3 replies
  • 0 likes
  • 376 Views
  • 3 replies
  • 0 likes

Problemas con el pago de mi suscripción premium

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My QuestionA la hora de querer pagar una suscripción premium no me deja, ya me rechazo 4 tarjetas de crédito y to...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question A la hora de q...
  • Brunelicia
  • Community Legend
  • 375 Views
  • 1 replies
  • 0 likes
  • 375 Views
  • 1 replies
  • 0 likes

Premium subscription

Ok. So this is what happened to me. I subscribed the premium subscription with my Facebook account. But my Facebook account got hacked few days ago. And now I couldn’t log in to the old Spotify account anymore. Does anyone know how do I cancel the ol...

  • Visitor
  • Ok. So this is what happened to me. I subscribed the premium subscription with my Facebook account. But my Facebook account got hacked few days ago. And now I couldn’t log in to the old Spotify accou...
  • Brunelicia
  • Community Legend
  • 302 Views
  • 1 replies
  • 0 likes
  • 302 Views
  • 1 replies
  • 0 likes

payment with paysafe card not working?

when i try to pay with my paysafecard it says it can't be used in this store, and i don't know why this is happening, is the paysafecard service down?

  • Casual Listener
  • when i try to pay with my paysafecard it says it can't be used in this store, and i don't know why this is happening, is the paysafecard service down?
  • shadie70
  • Casual Listener
  • 1056 Views
  • 7 replies
  • 0 likes
  • 1056 Views
  • 7 replies
  • 0 likes

commercials on podcast with premium account

PlanPremiumCountrySwedenDeviceiphone 6, browserOperating Systemios10, windows10 My Question or IssueHearing a commercial at the start of the podcast "My dad wrote a **bleep**". When using my swedish mobile the commercial is Swedish. When listening at...

  • Visitor
  • Plan Premium Country Sweden Device iphone 6, browser Operating System ios10, windows10   My Question or Issue Hearing a commercial at the start of the podcast "My dad wrote a **bleep**...
  • Keanu_C
  • Spotify Star
  • 553 Views
  • 1 replies
  • 4 likes
  • 553 Views
  • 1 replies
  • 4 likes

Cancelled my subscription but I was still charged (student)

PlanPremium (student)CountryEnglandDeviceiPhone 7Operating SystemiOS 12 My Question or Issue Hello! So pretty much I didn’t realise that the prices had raised for student premium to £9.99 monthly and being on £6.65 an hour for sixteen hours a week? C...

  • Visitor
  • Plan Premium (student) Country England Device iPhone 7 Operating System iOS 12   My Question or Issue   Hello! So pretty much I didn’t realise that the prices had raised for stud...
  • Billy-J
  • Spotify Star
  • 687 Views
  • 1 replies
  • 0 likes
  • Premium
    Student
    Students price problem
    Subscription
    Subscription charged wrongly
  • 687 Views
  • 1 replies
  • 0 likes

Baja suscripción Premium - Movistar

Después de varios años utilizando Spotify Premium contratado a través de Movistar, hoy he recibido una SMS de baja del servicio. Desde Movistar no saben darme ninguna explicación y no consigo recuperar mi cuenta Premium. ¿Alguien puede ayudarme? Plan...

  • Casual Listener
  • Después de varios años utilizando Spotify Premium contratado a través de Movistar, hoy he recibido una SMS de baja del servicio. Desde Movistar no saben darme ninguna explicación y no consigo recuper...
  • hesafo
  • Casual Listener
  • 542 Views
  • 2 replies
  • 0 likes
  • 542 Views
  • 2 replies
  • 0 likes

Wrong currency to upgrade

Plan - FreeCountry - USADevice Mac OS10.14My Question or Issue When I try to upgrade to premium it shows my currency as EUROs instead of USD. My profile correctly indicates US. This has always been the case. Is there something I can do to fix this? T...

  • Casual Listener
  •   Plan - Free Country - USA Device Mac OS10.14 My Question or Issue   When I try to upgrade to premium it shows my currency as EUROs instead of USD.  My profile correct...
  • brandtrw
  • Casual Listener
  • 348 Views
  • 1 replies
  • 0 likes
  • 348 Views
  • 1 replies
  • 0 likes

Can't buy spotify premium with PayPal because I need a Creditcard. Before july it worked.

PlanPremium for studentsCountryBelgium Hello! Last month my purchase for Spotify premium failed and I didn't know why... because normally it took the money automatically away (direct debit) from my bank account. I noticed that there was a change in m...

  • Casual Listener
  • Plan Premium for students Country Belgium     Hello!   Last month my purchase for Spotify premium failed and I didn't know why... because normally it took the money automatical...
  • OneByBoo
  • Roadie
  • 1372 Views
  • 3 replies
  • 0 likes
  • creditCard
    paypal
    Spotify Premium
  • 1372 Views
  • 3 replies
  • 0 likes

Upgrading Spotify account with Vodafone confusion?

PlanPremiumCountry United KingdomDevice(iPhone 8 Plus) Operating System(iOS 10) My Question or Issue Hi, sorry this is super long. Basically I have had a Spotify premium account for 3+ years and had a student premium account for £5 a month too but it...

  • Newbie
  •     Plan Premium Country  United Kingdom Device (iPhone 8 Plus)  Operating System (iOS 10)    My Question or Issue   Hi,    sorry this is s...
  • hrawal
  • Casual Listener
  • 866 Views
  • 2 replies
  • 0 likes
  • 866 Views
  • 2 replies
  • 0 likes

Cannot acess hulu

PlanStudent PremiumCountryUSAMy Question or IssueI activated my hulu account through spotify sometime ago, but now when i log into it, it says I need to pay. Then I go to the service tab on spotify and click the activation button and greeted with sig...

  • Visitor
  • Plan Student Premium Country USA My Question or Issue I activated my hulu account through spotify sometime ago, but now when i log into it, it says I need to pay. Then I go to the service tab on...
  • OneByBoo
  • Roadie
  • 363 Views
  • 1 replies
  • 0 likes
  • 363 Views
  • 1 replies
  • 0 likes

Subcribe dengan pulsa Indosar Ooredoo

Halo, Saya coba untuk plan Subcribe dengan pulsa Indosat ooredoo. Sudah berkali-kali mencoba untuk pembayarannya PIN tidak dikirim-kirim.PlanPremiumCountryIndonesiaDeviceAsusOperating SystemAndroid PIE

  • Visitor
  • Halo, Saya coba untuk plan Subcribe dengan pulsa Indosat ooredoo. Sudah berkali-kali mencoba  untuk pembayarannya PIN tidak dikirim-kirim. Plan Premium Country Indonesia Device Asus Opera...
  • OneByBoo
  • Roadie
  • 656 Views
  • 1 replies
  • 0 likes
  • 656 Views
  • 1 replies
  • 0 likes

Solved!! Debit card cancelled, waiting for new one to pay bill

PlanPremiumCountryUSAMy Question or IssueMy debit card has been cancelled due to fraudulent activity, I’m supposed to receive a new one within a week but I don’t want my account to be down graded from premium because of this issue with my card. Do I ...

  • Visitor
  • Plan Premium Country USA My Question or Issue My debit card has been cancelled due to fraudulent activity, I’m supposed to receive a new one within a week but I don’t want my account to be down ...
  • Billy-J
  • Spotify Star
  • 1925 Views
  • 1 replies
  • 0 likes
  • Debit Card
    fraudulent activity
    Payment
  • 1925 Views
  • 1 replies
  • 0 likes

Solved!! Can't redeem prepaid giftcard

PlanFreeCountryFinlandDeviceOnePlus 7Operating SystemAndroidMy Question or IssueI can't redeem prepaid spotify giftcards. I got one 30€ card and one 10€ card that I can't redeem. Both are bought from Finland.

  • Casual Listener
  •   Plan Free Country Finland Device OnePlus 7 Operating System Android My Question or Issue I can't redeem prepaid spotify giftcards. I got one 30€ card and one 10€ card that I can't re...
  • Billy-J
  • Spotify Star
  • 999 Views
  • 3 replies
  • 0 likes
  • 999 Views
  • 3 replies
  • 0 likes

Solved!! Premium question

Hey, Quick question about premium: my card was charged on 07.26., after 2 weeks of no funds in my card. Is the one month period starts after 07.26. or the original payment date (07.07.)?Asking this because my card was charged again today (08.07). Edi...

  • Casual Listener
  • Hey,  Quick question about premium: my card was charged on 07.26., after 2 weeks of no funds in my card. Is the one month period starts after 07.26. or the original payment date (07.07.)? Aski...
  • Billy-J
  • Spotify Star
  • 462 Views
  • 3 replies
  • 0 likes
  • 462 Views
  • 3 replies
  • 0 likes