Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Casual Listener
- 40885 Views
- 20 replies
- 1 likes
- 40885 Views
- 20 replies
- 1 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Moderator
- 5199 Views
- 23 replies
- 2 likes
- 5199 Views
- 23 replies
- 2 likes
Plano familiar - trabalho no exterior
PlanPremium FamiliarCountryBrasilDeviceiPhone 7 My Question or IssueMoro em uma região de fronteira, entre o Brasil e o Paraguai. Incluí meu esposo no plano familiar mas ele trabalha no Paraguai, ou seja, ele vai pro Paraguai de manhã e volta a noite...
- Plan Premium Familiar Country Brasil Device iPhone 7 My Question or Issue Moro em uma região de fronteira, entre o Brasil e o Paraguai. Incluí meu esposo no plano familiar mas ele trab...
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- Spotify Star
- 264 Views
- 1 replies
- 0 likes
- 264 Views
- 1 replies
- 0 likes
Spotify charged me two times for the same month via Paypal
Hello, I wanted to pay my Spotify family subscription using some money I already had on PayPal and my credit card. I've been paying this way for more than a year now with no problems. Anyway, somehow I received two payment attempt. One was successful...
- Hello, I wanted to pay my Spotify family subscription using some money I already had on PayPal and my credit card. I've been paying this way for more than a year now with no problems. Anyway...
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- Spotify Star
- 283 Views
- 1 replies
- 0 likes
- 283 Views
- 1 replies
- 0 likes
Prueba Gratis
Hola qué tal estoy pensando en obtener la prueba gratis de 30 días me pide que meta mi tarjeta de crédito/débito la pongo y me marca error, me gustaría saber si forzosamente se tiene que tener saldo completo para que me pueda pasar la suscripción o c...
- Hola qué tal estoy pensando en obtener la prueba gratis de 30 días me pide que meta mi tarjeta de crédito/débito la pongo y me marca error, me gustaría saber si forzosamente se tiene que tener saldo ...
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- Spotify Star
- 332 Views
- 1 replies
- 0 likes
- 332 Views
- 1 replies
- 0 likes
Cannot access to my Spotify Premium account but the payment is still done
PlanPremiumCountryNew ZealandDeviceSamsung GalaxyOperating SystemAndroid My Question or IssueHi Spotify I have another facebook account used for Spotify service. But I have already deleted facebook account and I cannot access the account anymore. The...
- Plan Premium Country New Zealand Device Samsung Galaxy Operating System Android My Question or Issue Hi Spotify I have another facebook account used for Spotify service. But I have a...
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- Spotify Star
- 235 Views
- 1 replies
- 0 likes
- 235 Views
- 1 replies
- 0 likes
No payment option seems to work
PlanPremiumCountryDenmarkDeviceIBM compatible Operating SystemWindows 10My Question or IssueNo payment option seems to work. I've tried PayPal and two credit cards. I have tried all payment options in incognito mode as well, as similar threads sugges...
- Plan Premium Country Denmark Device IBM compatible 😄 Operating System Windows 10 My Question or Issue No payment option seems to work. I've tried PayPal and two credit cards. I have tr...
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- Spotify Star
- 276 Views
- 1 replies
- 0 likes
- 276 Views
- 1 replies
- 0 likes
Não consigo acessar a conta PREMIUM
PlanFree/PremiumCountryBrazilDeviceSamsung J4Operating SystemAndroid / Windows 10My Question or IssueEstou recebendo uma confirmação de cobrança no valor da assinatura Premium no meu e-mail, porém ao acessar a minha conta ainda está como FREE. Isso e...
- Plan Free/Premium Country Brazil Device Samsung J4 Operating System Android / Windows 10 My Question or Issue Estou recebendo uma confirmação de cobrança no valor da assinatura Premium no me...
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- Spotify Star
- 311 Views
- 1 replies
- 0 likes
- 311 Views
- 1 replies
- 0 likes
Can I still have Hulu on Non-Student Premium?
PlanPremiumCountryUSA My Question or IssueIf I have the student's Spotify premium with hulu and am no longer a student, will I still have hulu when I'm switched over to the non-student premium plan? Can I be grandfathered in?
- Plan Premium Country USA My Question or Issue If I have the student's Spotify premium with hulu and am no longer a student, will I still have hulu when I'm switched over to the non-stude...
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- Spotify Star
- 1125 Views
- 1 replies
- 0 likes
- 1125 Views
- 1 replies
- 0 likes
Superuser Contribution have had premium with hulu for a while now and it says my hulu is not active
US Plan Premium auto pay I have had hulu as part of my premium since about a month after the promo started. All of a sudden hulu says my account is not active. Also, it is no longer mentioned on my spotify account info. My account was active and fine...
- US Plan Premium auto pay I have had hulu as part of my premium since about a month after the promo started. All of a sudden hulu says my account is not active. Also, it is no...
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- Regular
- 2241 Views
- 9 replies
- 1 likes
- 2241 Views
- 9 replies
- 1 likes
Two accounts on same credit card - how to change?
PlanFree/PremiumCanada Deviceiphone, imacOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi, an ex-friend of mine runs his Spotify account on my credit card, the same I use for my personal account. When I changed my credi...
- Plan Free/Premium Canada Device iphone, imac Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi, an ex-friend of mine runs his...
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- Spotify Star
- 708 Views
- 1 replies
- 0 likes
- 708 Views
- 1 replies
- 0 likes
3 Months Promo??
I never bought a spotify promotion, but the 3 month promotion has disappeared for me ...(Note: the promotion of 1.99 brl)
- I never bought a spotify promotion, but the 3 month promotion has disappeared for me ... (Note: the promotion of 1.99 brl)
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- Casual Listener
- 753 Views
- 2 replies
- 0 likes
- 753 Views
- 2 replies
- 0 likes
Don't play selected languages
Hello, how I can select which languages I don't wanna listen to?PlanPremiumCountryCZ DeviceN/AOperating SystemN/A My Question or Issue
- Hello, how I can select which languages I don't wanna listen to? Plan Premium Country CZ Device N/A Operating System N/A My Question or Issue
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- Community Legend
- 289 Views
- 1 replies
- 2 likes
- 289 Views
- 1 replies
- 2 likes
Problem with Subscription
PlanPremium CountryItaly DeviceiPhone XR Operating SystemiOS 12 My Question or IssueI canceled my € 9.99 monthly subscription and joined a Spotify Family group, I would like to know if it is possible to get a refund for the month I paid but I would n...
- Plan Premium Country Italy Device iPhone XR Operating System iOS 12 My Question or Issue I canceled my € 9.99 monthly subscription and joined a Spotify Family...
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- Casual Listener
- 441 Views
- 4 replies
- 0 likes
- 441 Views
- 4 replies
- 0 likes
Solved!! Cancelling student subscription and then asking for it again
I had this question and couldn't find a good answer anywhere, let's say that I decide to cancel my student subscription or that I don't renew it when it ends (and also cancel normal premium) and then some months later I ask for it again sending the d...
- I had this question and couldn't find a good answer anywhere, let's say that I decide to cancel my student subscription or that I don't renew it when it ends (and also cancel normal premium) and then...
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- Spotify Star
- 2583 Views
- 3 replies
- 0 likes
- 2583 Views
- 3 replies
- 0 likes
Hulu
PlanPremiumCountryUnited StatesDeviceGalaxy S9Operating SystemAndroid My Question or IssueWhy do I no longer have access to my Hulu with Spotify bundle? I know that you're no longer able to Sign-up for the bundle deal, but I had the deal before it wa...
- Plan Premium Country United States Device Galaxy S9 Operating System Android My Question or Issue Why do I no longer have access to my Hulu with Spotify bundle? I know that you're no...
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- Spotify Star
- 391 Views
- 3 replies
- 0 likes
- 391 Views
- 3 replies
- 0 likes
Cobrança indevida de premium
PlanFreeCountryBrasilDeviceMoto G7Operating SystemAndroid My Question or IssueEstou sendo cobrada pelo serviço premium e não estou conseguindo usufruir do mesmo, como posso resolver esse problema?
- Plan Free Country Brasil Device Moto G7 Operating System Android My Question or Issue Estou sendo cobrada pelo serviço premium e não estou conseguindo usufruir do mesmo, como posso r...
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- Spotify Star
- 299 Views
- 3 replies
- 0 likes
- 299 Views
- 3 replies
- 0 likes
Ayuda, una cuenta ajena a la mia esta pagando con mi tarjeta
Ayuda, una cuenta que no es mia esta usando mi tarjeta como metodo de pago, no se como cancelarla, y spotidy no tiene contacto
- Ayuda, una cuenta que no es mia esta usando mi tarjeta como metodo de pago, no se como cancelarla, y spotidy no tiene contacto
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- Spotify Star
- 249 Views
- 1 replies
- 0 likes
- 249 Views
- 1 replies
- 0 likes
Superuser Contribution Customer service
Spotify customer service is a sad joke. First of all, the fact that i have to communicate with them via Twitter is ridiculous. Second, they did absolutely nothing to help me. I signed up for spotify premium because of the hulu bundle. 6 months later ...
- Spotify customer service is a sad joke. First of all, the fact that i have to communicate with them via Twitter is ridiculous. Second, they did absolutely nothing to help me. I signed up for spotify ...
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- Spotify Legend
- 427 Views
- 1 replies
- 1 likes
- 427 Views
- 1 replies
- 1 likes
Solved!! Changing subscription
My Question or IssueIf I was to change my premium subscription to a student subscription, will my email address that I have signed up to Spotify with change as well?
- My Question or Issue If I was to change my premium subscription to a student subscription, will my email address that I have signed up to Spotify with change as well?
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- Casual Listener
- 447 Views
- 2 replies
- 0 likes
- 447 Views
- 2 replies
- 0 likes
Premium didn't started after Subscription amount 66 had been detucted
9 of August at 8 :46 pm purchased the student premium plan but amount had been detucted and my premium don't started.My student verification had done in may and I used one month and after I didn't pay for subscription but as show in the app my studen...
- 9 of August at 8 :46 pm purchased the student premium plan but amount had been detucted and my premium don't started.My student verification had done in may and I used one month and after I didn't pa...
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- Spotify Star
- 405 Views
- 1 replies
- 0 likes
- 405 Views
- 1 replies
- 0 likes
Sent invite to daughter, not accepting the code
We have Premium, daughter has an account already. Trying to add her to our account and the invite link is leading us to her account page, not allowing us to enter the invite code. What do we do?
- We have Premium, daughter has an account already. Trying to add her to our account and the invite link is leading us to her account page, not allowing us to enter the invite code. What do...
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- Spotify Star
- 303 Views
- 1 replies
- 0 likes
- 303 Views
- 1 replies
- 0 likes