Student Subscription changed to Family plan and won't change back

[trcurley]

Plan

Student Premium (originally)

Country

US

Device

ASUS laptop, Motorola X4

My Question or Issue

Before, I subscribed to student premium with hulu and it was working fine. Recently, I noticed my hulu wasn't working and checked to find that my account subscription had changed from student premium to premium family. I never made this change and don't know how this changed. But, when I tried to change it back to just student premium it won't let me. It also says that my student premium is verified until August 2020. I never made the change in my subscription and I can't change my plan back.

[Billy-J]

Hey @trcurley, thanks for reaching out to the Community!

I'm sorry to hear this.

In this case, I'd recommend checking out this support article for the next steps to take.

Have a nice day 🙂

[trcurley]

And what about not being able to change my plan back to spotify student premium?

[Billy-J]

Hey @trcurley,

Thanks for getting back to me.

On that link I sent you, there should be some steps to follow and additional steps to get in touch with Customer Support. I'd recommend asking them about changing the plan and they'll take a look and do their best to help.

Have a great day 🙂