Student Subscription changed to Family plan and won't change back

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Student Subscription changed to Family plan and won't change back

trcurley
Casual Listener

Plan

Student Premium (originally)

Country

US

Device

ASUS laptop, Motorola X4

 

 

My Question or Issue

Before, I subscribed to student premium with hulu and it was working fine. Recently, I noticed my hulu wasn't working and checked to find that my account subscription had changed from student premium to premium family. I never made this change and don't know how this changed. But, when I tried to change it back to just student premium it won't let me. It also says that my student premium is verified until August 2020. I never made the change in my subscription and I can't change my plan back.

3 Replies

Re: Student Subscription changed to Family plan and won't change back

Rock Star 22
Rock Star 22

Hey @trcurley, thanks for reaching out to the Community!

 

I'm sorry to hear this.

In this case, I'd recommend checking out this support article for the next steps to take.

 

Have a nice day :)

Billy-JRock Star 22
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Note: I'm not a Spotify employee.

Re: Student Subscription changed to Family plan and won't change back

trcurley
Casual Listener

And what about not being able to change my plan back to spotify student premium?

Re: Student Subscription changed to Family plan and won't change back

Rock Star 22
Rock Star 22

Hey @trcurley,

 

Thanks for getting back to me.

On that link I sent you, there should be some steps to follow and additional steps to get in touch with Customer Support. I'd recommend asking them about changing the plan and they'll take a look and do their best to help.

 

Have a great day :) 

Billy-JRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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