Help Wizard

Step 1


Free trial not activated.

Free trial not activated.






(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)


My Question or Issue

I applied for 3 month free premium trial. Spotify verified my bank by withdrawing and crediting a nominal amount. However my account still shows I am using the free version. I have never had a free trial in the past. I have never had another account. I did not receive a confirmation email from Spotify. I am using ipad ios 10 and iphone ios 12, both devices still show I am on the free version. Any help appreciated. Thanks.




1 Reply

Hi there @patrick161616,

thanks for reaching out !


In order to make sure you do not have a second account or have used the wrong mail address please use this help page to locate all account listed with your details.


Did you get any message saying it went through successfully ?


Thanks for your cooperation.

Keep me posted 🙂

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