Upgrading to premium

[madison191]

Plan

Free

Country

USA 

Device

Macbook/IPhone 11

My Question or Issue

I’ve been trying to update from my free plan to student premium over the last 2 days, but every time I go to submit my payment method the page says “something went wrong, try again”. I’ve tried using different browsers, devices, incognito mode, and using both data and wifi while upgrading but I still face the same problem every time. 

[Alex]

Hey there @madison191,

Welcome to the Community!

Sorry for the late reply!

Check out this this support article for more info and make sure you have sufficient funds and that you bank allows automatic transactions.

Let us know if you still need help with this 🙂