Payed for 3 months only got one month then payed again for only 2 weeks?

[tomba97]

Hi guys,

I'm having a problem. Like 2 months ago i decided it was time to listen to some music while i was on the Metro. So i decided to get spotify premium.

at that time there was an discount, i could get 3 months of premium for €9,99,- . I payed it but after a month the app told me i didnt had spotify anymore. So i was like 'okay thats weird'. Tried to contact Spotify through facebook, no response... 

So i decided to buy one month and see what happens, and after 2 weeks using it the app told me i could not use spotify for more than 2 weeks in a foreign country... 

So now i payed for 4 months and only used a month...

Can some of you help me out please?

Thanks in advantage

[MattSuda]

Hey @tomba97

I suggest you contact support through the contact form so they can help you

You can copy and paste the message you posted here so that you do not have to retype it.

https://support.spotify.com/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.