Payed for giftcard, doesn't work

[rb4c]

Hi, 

so I recently purchased a 10€ giftcard with a code and I wanted to enter it but it just said that something went wrong and I either should try it later (which I did) or I should look up to the standard support. I tried to follow the solutions from the instant support but it changed nothing. I don't know what to do next, does anybody have/had the same problem?

Country

Germany

Device

(iPhone 8, Macbook Pro late 2016)

Operating System

(iOS 10, Windows 10,etc.)

[Eni]

Hi there @Ramseyy, 

Thanks for sending us this info. 

In this case, we suggest that you follow the steps under Not working? in this article so our Support team can take a closer look at on what's happening. 

If you have any questions, just let us know!

[Ramseyy]

Thanks for the help, but I've been directed to this page so many times and i cant get any information as to why i cant redeem my card.

[Eni]

Hey @Ramseyy, 

Thanks for your quick reply. 

In this case, we recommend reaching out to our Customer Support here. They'll be glad to assist you further and check if everything is in order with the code.

If you need help with anything else, just let us know.