Announcements

Help Wizard

Step 1

NEXT STEP

Payement

Payement

saw an action on spotify, 3 months premium for €0,99 I bought it, but when I looked at my spotify account after the payment, it said that my account has a status of, Free. I even have the payment picture, which ill add. I’d like to still get my 3 months premium in return. 

Reply
1 Reply

Hey @8-ulxh95s_vlq.

 

This could happen if you have multiple Spotify accounts, you could've subscribed on the wrong one. In this case, I suggest checking this support page to see if you can find the Premium account.

 

If you only have one Spotify account, try reinstalling Spotify on your device to see if you're able to use the Premium services.

 

Let me know how it goes.



“Music acts like a magic key, to which the most tightly closed heart opens.”
― Maria Augusta von Trapp

Suggested posts

Let's introduce ourselves!

Hey there you,   Yeah, you! 😁   Welcome - we're glad you joined the Spotify Community!   While you here, let's have a fun game and get…

ModeratorStaff / Moderator/ 4 years ago  in Social & Random