Paying for premium and not having it

Ryancormier888 · 2019-02-07

bin paying for Spotify premium for 6 months or more now and haven’t got it yet please help thank you

Plan

Free/Premium

Country

Device

iPhone 6

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

Billy-J · 2019-02-08

Hey @Ryancormier888, and welcome to the community.

Hope you’re doing great!

Could you try logging out/in of your account? If that doesn’t help, could you try following these steps to see if that helps?

Keep me posted 🙂

Billy-JSpotify Star

Help others find this answer and click "Accept as Solution".

If you appreciate my answer, maybe give me a Like.

Note: I'm not a Spotify employee.

Tfssyd · 2019-02-09

I have the same problem and finding it almost impossible to find help.

Jose_M · 2019-02-09

Hey @Tfssyd!

I'd recommend making sure you're logged in with the right account since you might’ve accidentally created a second account and signed into that one instead. I'd recommend checking out this Support article for more info.

Let me know how it goes!

Jose_MSpotify Star

Help others find this answer and click "Accept as Solution".

If you appreciate my answer, maybe give me a Like.

Note: I'm not a Spotify employee.

Tfssyd · 2019-02-09

I have found out I have two accounts and premium is on one account, I wanted it on the other account tried there chat but seemed to go round and round and gir nowhere.

Jose_M · 2019-02-09

Hello @Tfssyd!

Thanks for your reply. I'm glad to hear you discovered why you're being charged twice. I'd recommend you cancel the subscription for your extra account following these steps. Then you can start a new subscription with your other account here.

Hope this helps clear things up!

Jose_MSpotify Star

Help others find this answer and click "Accept as Solution".

If you appreciate my answer, maybe give me a Like.

Note: I'm not a Spotify employee.

Help categories

Account & Payment

Using Spotify

Listen Everywhere