Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Newbie
- 62409 Views
- 43 replies
- 3 likes
- 62409 Views
- 43 replies
- 3 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Moderator
- 8078 Views
- 23 replies
- 2 likes
- 8078 Views
- 23 replies
- 2 likes
Subscription
If I cancel my subscrition with my cell phone provider, when I log into the family account, will my account still exist?
- If I cancel my subscrition with my cell phone provider, when I log into the family account, will my account still exist?
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- Composer
- 554 Views
- 1 replies
- 0 likes
- 554 Views
- 1 replies
- 0 likes
Student subscription suddenly canceled
Plan(Student) PremiumCountryUSA My Question or IssueSpotify has been charging me the regular Premium fee for the last 10 months despite the fact that I signed up originally as a student and was charged the $5.39 student fee for the first several year...
- Plan (Student) Premium Country USA My Question or Issue Spotify has been charging me the regular Premium fee for the last 10 months despite the fact that I signed up originally as a stud...
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- Composer
- 1028 Views
- 3 replies
- 0 likes
- 1028 Views
- 3 replies
- 0 likes
Student subscription only lists US schools!
I live in Spain I came across Spotify student discount being advertised, but when you try to sign up there is no Spain schools on the list let alone any schools outside the US.What's the point of advertising this if not one Spain school is listed?htt...
- I live in Spain I came across Spotify student discount being advertised, but when you try to sign up there is no Spain schools on the list let alone any schools outside the US. What's the point of a...
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- Composer
- 774 Views
- 1 replies
- 0 likes
- 774 Views
- 1 replies
- 0 likes
Charged twice after failed payment and after updating payment details
Plan PremiumCountry Philippines My Question or Issue Today's when I'm charged for my monthly premium for family subscription. I received an email from Spotify stating that my payment failed and that I should update my payment details, but then I rece...
- Plan Premium Country Philippines My Question or Issue Today's when I'm charged for my monthly premium for family subscription. I received an email from Spotify stating th...
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- Composer
- 423 Views
- 1 replies
- 0 likes
- 423 Views
- 1 replies
- 0 likes
Can't find my university for Spotify Student
Hi, I want to start the Spotify Student plan, but I noticed that my university is not in the list. What can I do? My university: https://www.ied.it/
- Hi, I want to start the Spotify Student plan, but I noticed that my university is not in the list. What can I do? My university: https://www.ied.it/
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- Community Legend
- 392 Views
- 1 replies
- 0 likes
- 392 Views
- 1 replies
- 0 likes
Charged twice in one month
PlanPremiumCountry UkDeviceSamsung j3 My Question or Issue I was charged £9.99 on the 17th of september and £9.99 on the 24th of september. Because of this I have cancelled my subscription but demand the second payment be refunded.
- Plan Premium Country Uk Device Samsung j3 My Question or Issue I was charged £9.99 on the 17th of september and £9.99 on the 24th of september. Because of this I have can...
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- Composer
- 391 Views
- 1 replies
- 0 likes
- 391 Views
- 1 replies
- 0 likes
Subscription information is too basic
PlanPremium My Question or Issue Firstly, this is my 3rd time to renew my subscription, just like the previous 2 years, I received no notification that my account was about to expire (i pay yearly) and only found out after several attempts to login o...
- Plan Premium My Question or Issue Firstly, this is my 3rd time to renew my subscription, just like the previous 2 years, I received no notification that my account was about ...
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- Composer
- 350 Views
- 3 replies
- 0 likes
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Subscription information
- 350 Views
- 3 replies
- 0 likes
Cancel subscription
Plan PremiumCountry MalaysiaDeviceHonor 10Operating SystemAndroid Oreo My Question or IssueSo my little sister subscribe a spotify premium and my mom have to pay the bill. But, she rarely use the premium feature and eventually delete spotify. My mom ...
- Plan Premium Country Malaysia Device Honor 10 Operating System Android Oreo My Question or Issue So my little sister subscribe a spotify premium and my mom hav...
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- Community Legend
- 265 Views
- 1 replies
- 1 likes
- 265 Views
- 1 replies
- 1 likes
My 12 month Premium subscription ended early
Hello, I purchased a 12 month Spotify Premium subscription on December 11, 2017, but my account just reverted back to the free version. I'm in Canada if that helps. Help would be much appreciated.
- Hello, I purchased a 12 month Spotify Premium subscription on December 11, 2017, but my account just reverted back to the free version. I'm in Canada if that helps. Help wou...
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- Spotify Star
- 633 Views
- 5 replies
- 0 likes
- 633 Views
- 5 replies
- 0 likes
Can't cancel premium
So this is not relevant to this account as I have an other one where I signed up for premium. I went to cancel premium but didn't have the subscription tab so I logged out and now trying to log back in I realised I accidently used the wrong email add...
- So this is not relevant to this account as I have an other one where I signed up for premium. I went to cancel premium but didn't have the subscription tab so I logged out and now trying to log back ...
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- Casual Listener
- 595 Views
- 2 replies
- 0 likes
- 595 Views
- 2 replies
- 0 likes
Solved!!Superuser Contribution Lost premium trial after changing country
PlanFree/PremiumCountry Hong Kong My Question or Issue I opened a 3-month trial account and cancelled right after to benefit the Premium perks. Two weeks later I was required to update my location as I moved overseas but doing that resulted in my acc...
- Plan Free/Premium Country Hong Kong My Question or Issue I opened a 3-month trial account and cancelled right after to benefit the Premium perks. Two weeks later I wa...
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- Spotify Legend
- 1234 Views
- 3 replies
- 0 likes
- 1234 Views
- 3 replies
- 0 likes
being charged premium but can not cancel sub as my account says i have no subscriptions
PlanFree/PremiumCountry DevicesamsungOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue im am being charged for a premium service but can not unsubscribe in my acount settings as it says i have no subscriptions
- Plan Free/Premium Country Device samsung Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue im am being charged for a premium service but...
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- Composer
- 333 Views
- 1 replies
- 0 likes
- 333 Views
- 1 replies
- 0 likes
Double charged every month for last year!!!
I am **bleep** right off. You have been stealing my money even after I contacted you to fix the problem a long time ago. Spotify owes me a year of memberships as I have been double charged monthly you crooks. PlanFree/PremiumCountry
- I am **bleep** right off. You have been stealing my money even after I contacted you to fix the problem a long time ago. Spotify owes me a year of memberships as I have been double charged monthly yo...
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- Composer
- 183 Views
- 1 replies
- 0 likes
- 183 Views
- 1 replies
- 0 likes
Billing
PlanFree/PremiumCountry Device Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
- Plan Free/Premium Country Device Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
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- Spotify Star
- 166 Views
- 1 replies
- 0 likes
- 166 Views
- 1 replies
- 0 likes
en la pagina de la cuenta me aparece free, y en la app premium
En la pagina de la cuenta me aparece que no tengo recibos hechos, y que soy free. Mientras que en la app utilizo el spotify premium. Había pagado un plan familar y si me lo estan cobrando.
- En la pagina de la cuenta me aparece que no tengo recibos hechos, y que soy free. Mientras que en la app utilizo el spotify premium. Había pagado un plan familar y si me lo estan cobrando.
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- Spotify Star
- 167 Views
- 1 replies
- 0 likes
- 167 Views
- 1 replies
- 0 likes
Updating credit card information gives error
Since my credit card is only vaild until the end of the month I want to update my credit card information. Unfortunately this always brings up an error message. I try to update the information here: https://www.spotify.com/at/account/subscription/upd...
- Since my credit card is only vaild until the end of the month I want to update my credit card information. Unfortunately this always brings up an error message. I try to update the informati...
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- Spotify Star
- 236 Views
- 1 replies
- 0 likes
- 236 Views
- 1 replies
- 0 likes
Swedish Account, moved to norway. can't change country
Need to change country from swe to Norway. HELP!! Update on webpage doesent follow the "help" view how i will change country. Need to change the quality of the sound otherwise headones turn to **bleep**.PLZ help.
- Need to change country from swe to Norway. HELP!! Update on webpage doesent follow the "help" view how i will change country. Need to change the quality of the sound otherwise heado...
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- Spotify Star
- 175 Views
- 1 replies
- 0 likes
- 175 Views
- 1 replies
- 0 likes
suscipcion
No aceptan pago con tajeta de debito? no me esta aceptando ninguna de las tarjtetas
- No aceptan pago con tajeta de debito? no me esta aceptando ninguna de las tarjtetas
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- Spotify Star
- 165 Views
- 1 replies
- 0 likes
- 165 Views
- 1 replies
- 0 likes
Subscription and paiement for premium
Hello, I try to subscribe to spotify premium in student account, it did not work at the time of payment, first I understood that it was because my account was registered in the country: Iceland and that I am in France and that my card is French, afte...
- Hello, I try to subscribe to spotify premium in student account, it did not work at the time of payment, first I understood that it was because my account was registered in the country: Iceland and t...
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- Spotify Star
- 180 Views
- 1 replies
- 0 likes
- 180 Views
- 1 replies
- 0 likes
payment
why is my spotify still charging me when it says i have spotify free?
- why is my spotify still charging me when it says i have spotify free?
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- Spotify Star
- 161 Views
- 1 replies
- 0 likes
- 161 Views
- 1 replies
- 0 likes