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Paying twice

Paying twice

Plan

Premium

Country

Brazil 

Device

iPhone XS

Operating System

iOS 12.1.2

 

My Question or Issue

For the last 6 months (since my credit card was cloned and I had to provide another one), I've been paying for the service twice a month.
My credit card bill shows a debt in the amount of R$ 16,90 to EBAX/Spotify Curitiba, and another one in the amount of R$ 25,90 to the iTunes store, concerning my Spotify account (as I checked on my Purchase Historic).
What can I do to cancel this second payment without losing my Premium account? And how do I get refund?

 

Reply
4 Replies

a mi me ha ocurrido lo mismo el primer mes y tampoco se resolverlo

 

Hey @iaracsantiago.

 

Thanks for getting in touch!

 

You can read here how to cancel a subscription that is running through Apple's billing system.

 

Hope that does the trick! Let us know if you have further questions.

 

Have a nice day.

That was easy! Tks!

but now... how do I get refund from the last six months of double payment?

Hey dude 

the payment thru iTunes is not a valid payment anymore for a Spotify account. 

im in the same situation as u but for 24 month. I talked to Apple and they said they only refund 2 month. Wich is completly insane.

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