Payment Amount has Changed

jmbentley7 · 2019-07-23

Hello, my credit card has been charged $9.99 for as long as I can remember for Spotify. All of a sudden, I get charged $10.94 this month without being notified of the change and I'm wondering why? Can someone shed some light, please. Thanks

Billy-J · 2019-07-23

Hey @jmbentley7, thanks for reaching out to the Community!

Could you send me a screenshot of the most recent receipt in your Receipts page? Please make sure to hide sensitive info when posting to the community.

Also, please let me know which country you're located in, so I can take a closer look.

Looking forward to your reply 🙂

Billy-JSpotify Star

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jmbentley7 · 2019-07-24

Thanks for the reply. See attached. Not a lot of money at all but just curious why the change?

jmbentley7 · 2019-07-24

And I'm in the US. Thanks

Billy-J · 2019-07-24

Hey @jmbentley7,

Thanks for that screenshot. I'll need to see the charge info in detail. On that page you sent me, click 'View' on the $10.94 charge. Then, send me a screenshot of that page (make sure to hide sensitive info when posting to the Community).

Looking forward to your reply!

Billy-JSpotify Star

Help others find this answer and click "Accept as Solution".

If you appreciate my answer, maybe give me a Like.

Note: I'm not a Spotify employee.

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