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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 18643 Views
  • 27 replies
  • 4 likes
  • 18643 Views
  • 27 replies
  • 4 likes

Solved!! Geographical Limitations

PlanPremium CountryUS, but living in South Africa My Question or Issue Good Day I have been a Spotify sunscriber for a number of years. I was living in the US at the time I joined and I have a US based account for payments. I have since moved to Sout...

  • Casual Listener
  • Plan Premium   Country US, but living in South Africa   My Question or Issue   Good Day   I have been a Spotify sunscriber for a number of years. I was living in the US ...
  • OneByBoo
  • Roadie
  • 1082 Views
  • 3 replies
  • 0 likes
  • 1082 Views
  • 3 replies
  • 0 likes

Superuser Contribution get debitted for two account, have one only

I do get debitted for two account, but the first one with email is not registered or searchable. the second one doesnt i know the email n cant log in.Any ideas what i can do?

  • Newbie
  • I  do get debitted for two account, but the first one with email is not registered or searchable. the second one doesnt i know the email n cant log in. Any ideas what i can do?
  • Daisy
  • Spotify Legend
  • 432 Views
  • 1 replies
  • 0 likes
  • 432 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium

So i have the regular one of £9.99 and i have paid this month already, how does it work if i wanted to add family to it? does it charge me the family price right now or what?

  • Newbie
  • So i have the regular one of £9.99 and i have paid this month already, how does it work if i wanted to add family to it? does it charge me the family price right now or what?
  • Daisy
  • Spotify Legend
  • 289 Views
  • 1 replies
  • 0 likes
  • 289 Views
  • 1 replies
  • 0 likes

Superuser Contribution wrong name on invite

PlanFamily PremiumCountryUKDeviceiPhone 7Operating SystemiOS 10 My Question or IssueIve just set up a new premium family account, but when i sent out a new invite it has the name of my ex partner on them???? she doesnt even have the new premium detai...

  • Casual Listener
  • Plan Family Premium Country UK Device iPhone 7 Operating System iOS 10   My Question or Issue Ive just set up a new premium family account, but when i sent out a new invite it has the ...
  • scottywba
  • Casual Listener
  • 313 Views
  • 2 replies
  • 0 likes
  • 313 Views
  • 2 replies
  • 0 likes

Superuser Contribution Double charged subscription fees

I have been paying £4.99 for two months for the student premium, however for those two months an extra £9.99 has come out of my phone bill, to Spotify. The £9.99 charges however are not showing up on the receipts on my Spotify account. I'm wondering ...

  • Newbie
  • I have been paying £4.99 for two months for the student premium, however for those two months an extra £9.99 has come out of my phone bill, to Spotify. The £9.99 charges however are not showing up on...
  • Daisy
  • Spotify Legend
  • 329 Views
  • 1 replies
  • 0 likes
  • 329 Views
  • 1 replies
  • 0 likes

Superuser Contribution I'm paying for premium at full price but am a student

I'm paying for price for premium and didn't know I had the option for a student rate. I want the student or I'm canceling my account.

  • Newbie
  • I'm paying for price for premium and didn't know I had the option for a student rate. I want the student or I'm canceling my account. 
  • Daisy
  • Spotify Legend
  • 305 Views
  • 1 replies
  • 0 likes
  • 305 Views
  • 1 replies
  • 0 likes

Superuser Contribution Code scratched

I cant use my Spotify-Card code because i scratched one letter. Does anyone have an idea?

  • Newbie
  • I cant use my Spotify-Card code because i scratched one letter. Does anyone have an idea?
  • Daisy
  • Spotify Legend
  • 420 Views
  • 1 replies
  • 0 likes
  • 420 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify premium subscription

Hello, I paid for Spotify premium for students.Money was subtracted from my bank card but I have not received the premium.System wanted me to prove that Im a student. I proved it successfully but the link is not available to end the purchase.Please h...

  • Casual Listener
  • Hello,   I paid for Spotify premium for students. Money was subtracted from my bank card but I have not received the premium. System wanted me to prove that Im a student. I proved it success...
  • Daisy
  • Spotify Legend
  • 282 Views
  • 1 replies
  • 0 likes
  • 282 Views
  • 1 replies
  • 0 likes

Superuser Contribution collecting money without my knowledge

I have been charged for one month of spotify subscription, but I do not want to use spotify anymore, how can I manage my money back? (I have the right to return within 10-14 days in my country)

  • Regular
  • I have been charged for one month of spotify subscription, but I do not want to use spotify anymore, how can I manage my money back? (I have the right to return within 10-14 days in my country)
  • Daisy
  • Spotify Legend
  • 586 Views
  • 1 replies
  • 0 likes
  • 586 Views
  • 1 replies
  • 0 likes

Superuser Contribution If I pay 99 pence for a free trial and immediately cancel will I still get the three months?

I would like to try the 99 pence trial for three months free, but don't want to end up paying £9.99 a month afterwards. If I sign up and immediately cancel, will I still get the three months free, please?

  • Newbie
  • I would like to try the 99 pence trial for three months free, but don't want to end up paying £9.99 a month afterwards. If I sign up and immediately cancel, will I still get the three months free, pl...
  • Daisy
  • Spotify Legend
  • 569 Views
  • 1 replies
  • 0 likes
  • 569 Views
  • 1 replies
  • 0 likes

Superuser Contribution Upgraded to premium but doesn't reflect

Plan Free/Premium Country Netherlands Device iPhone X, Mac Operating System iOS My Question or Issue I received a trial offer 3 months for 0,99. Paid it. Account does not upgrade to premium. invoice id: Please check my account. ---- also, what a xxx...

  • Newbie
  • Plan Free/Premium Country Netherlands Device iPhone X, Mac Operating System iOS     My Question or Issue   I received a trial offer 3 months for 0,99. Paid it. ...
  • Daisy
  • Spotify Legend
  • 353 Views
  • 1 replies
  • 0 likes
  • 353 Views
  • 1 replies
  • 0 likes

Superuser Contribution Double paiement

PlanPremiumCountryFranceDeviceMultipleOperating SystemMultiple My Question or IssueI have been charged twice this month for my spotify: once for my premium family via paypal 14.99€ and once for 9.99€ on my credit card.I would like a refund or that th...

  • Newbie
  •   Plan Premium Country France Device Multiple Operating System Multiple   My Question or Issue I have been charged twice this month for my spotify: once for my premium family via...
  • Daisy
  • Spotify Legend
  • 403 Views
  • 1 replies
  • 0 likes
  • paiement
  • 403 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify charge me in two cards

there’s two charges at both of my card monthly for few months. Just want to double check which account of mine being charged. Charge reference : Charge referenced : plesse email to me the answe tq

  • Newbie
  • there’s two charges at both of my card monthly for few months. Just want to double check which account of mine being charged.   Charge reference : <Moderator snip: payment details> &...
  • Daisy
  • Spotify Legend
  • 364 Views
  • 1 replies
  • 0 likes
  • 364 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscription paid twice without arrangement in my country.

Goodnight I would like to please indicate where I can claim since I have a premium subscription but I have debit in two cards, I put it in the help on the page without solution, call the two banks and I can not do stop debit in any because they say i...

  • Newbie
  •   Goodnight I would like to please indicate where I can claim since I have a premium subscription but I have debit in two cards, I put it in the help on the page without solution, call the two ...
  • Daisy
  • Spotify Legend
  • 294 Views
  • 1 replies
  • 0 likes
  • 294 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lost my premium when travelling to the Philippines

PlanPremiumCountryNetherlandsDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy Spotify account is from the Netherlands and it was a premium account. When I travelle...

  • Newbie
  • Plan Premium Country Netherlands Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My Spot...
  • Peter
  • Spotify Legend
  • 482 Views
  • 1 replies
  • 0 likes
  • 482 Views
  • 1 replies
  • 0 likes

Deducted money from credit card but no premium

PlanFree CountryLithuania DeviceSamsung galaxy a8 2018 Operating systemAndroid My Question or IssueSo I wanted to get the premium for 0.99eu for 3 months. I added all the credit card information and tried to order it but it said something like "youve...

  • Newbie
  •   Plan Free   Country Lithuania   Device Samsung galaxy a8 2018   Operating system Android   My Question or Issue So I wanted to get the premium for 0.99eu for ...
  • Billy-J
  • Spotify Star
  • 577 Views
  • 1 replies
  • 0 likes
  • 577 Views
  • 1 replies
  • 0 likes

Canceling Sprint - will my account/listening history/playlists remain intact?

PlanPremiumCountryUSADeviceLG G7 ThinQOperating SystemAndroid My Question or IssueI first signed up for Spotify in 2014, using a Sprint promotion. I've been billed through them ever since. I plan to leave Sprint, but I am concerned that five years of...

  • Newbie
  • Plan Premium Country USA Device LG G7 ThinQ Operating System Android   My Question or Issue I first signed up for Spotify in 2014, using a Sprint promotion. I've been billed through th...
  • Bethany_Dawn
  • Community Legend
  • 584 Views
  • 1 replies
  • 0 likes
  • 584 Views
  • 1 replies
  • 0 likes

Cannot purchase Spotify Premium for €0.99 offer

PlanPremiumCountryIrelandDeviceAndroid phone, Windows ComputerOperating SystemAndroid 9, Windows 10 My Question or Issue:Hello,I have tried to buy premium with the offer of €0.99 for 3 months, however after I enter my card details, it tells me I have...

  • Newbie
  • Plan Premium Country Ireland Device Android phone, Windows Computer Operating System Android 9, Windows 10   My Question or Issue: Hello, I have tried to buy premium with the offer of...
  • Billy-J
  • Spotify Star
  • 474 Views
  • 1 replies
  • 0 likes
  • 474 Views
  • 1 replies
  • 0 likes