Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
-
-
- Newbie
- 62473 Views
- 43 replies
- 3 likes
- 62473 Views
- 43 replies
- 3 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
FAQs
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Ongoing Issues
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Help categories
Account & Payment
Using Spotify
Listen Everywhere
Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
-
-
- Moderator
- 8090 Views
- 23 replies
- 2 likes
- 8090 Views
- 23 replies
- 2 likes
2 payments a month
PlanPremiumCountry Wales. UKDeviceSamsung S9+ My Question or IssueNoticed on my bank account app ive been charged twice a month for premium for a number of months now and I only have 1 account. No idea about a second im rather fuming how can I stop t...
- Plan Premium Country Wales. UK Device Samsung S9+ My Question or Issue Noticed on my bank account app ive been charged twice a month for premium for a number of months now and I ...
-
-
- Community Legend
- 197 Views
- 1 replies
- 0 likes
- 197 Views
- 1 replies
- 0 likes
No longer able to create a radio station
PlanPremiumCountry USDeviceiMacOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I am no longer able to create a radio station. I have uninstalled and reinstalled Spotify on my computer and it did not help. I get a photo of...
- Plan Premium Country US Device iMac Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I am no longer able to create a radio station. ...
-
-
- Community Legend
- 221 Views
- 1 replies
- 0 likes
- 221 Views
- 1 replies
- 0 likes
Superuser Contribution Epic collection, friend... WHAT?!
I have a premium subscription. Recently spotify sent me this message when i tried to add more music:"Epic collection, friend. Your library is all filled up. To save more, you'll need to remove some songs" Apparently i reached the limit of 10,000 song...
- I have a premium subscription. Recently spotify sent me this message when i tried to add more music: "Epic collection, friend. Your library is all filled up. To save more, you'll need to remove...
-
-
- Casual Listener
- 16704 Views
- 17 replies
- 61 likes
- 16704 Views
- 17 replies
- 61 likes
Can not get premium
Hi. I am trying to buy premium but i only get the option of free trail 30 days and when try that i get message that say i already use this. There is no other option to choose so can get premium again. I try to use paypal to pay for it.
- Hi. I am trying to buy premium but i only get the option of free trail 30 days and when try that i get message that say i already use this. There is no other option to choose so can get premium again...
-
-
- Spotify Star
- 370 Views
- 1 replies
- 0 likes
- 370 Views
- 1 replies
- 0 likes
Change username after account is hacked
Hi all, someone used my email address to start a Spotify account before I started using Spotify. Now I am a Spotify user, and I used my email to set up the account. I changed all the personal info on my profile, but I can't change the username. I kno...
- Hi all, someone used my email address to start a Spotify account before I started using Spotify. Now I am a Spotify user, and I used my email to set up the account. I changed all the personal info on...
-
-
- Spotify Star
- 481 Views
- 3 replies
- 0 likes
- 481 Views
- 3 replies
- 0 likes
Unable to access 60 day trial offer
PlanFree/PremiumCountry CanadaDeviceHuawei P20 ProOperating SystemAndroid 8.1 My Question or Issue Unable to access advertised trial offer, not had Premium before. If someone could help me troubleshoot it'd be appreciated!
- Plan Free/Premium Country Canada Device Huawei P20 Pro Operating System Android 8.1 My Question or Issue Unable to access advertised trial offer, not had Premium ...
-
-
- Spotify Star
- 318 Views
- 3 replies
- 0 likes
- 318 Views
- 3 replies
- 0 likes
Solved!! .99 cent hulu
PlanFree/PremiumCountry USADeviceSamsung Galaxy 8Operating SystemMy Question or Issue I have the .99 cent deal for hulu as a black friday deal. And i just got 60 days free premium for this. Its there a way i can merge the 2 while only paying .99 cent...
- Plan Free/Premium Country USA Device Samsung Galaxy 8 Operating System My Question or Issue I have the .99 cent deal for hulu as a black friday deal. And i just got 60 days free p...
-
-
- Spotify Star
- 795 Views
- 1 replies
- 0 likes
- 795 Views
- 1 replies
- 0 likes
My Spotify Premium was hacked and can't log in anymore
My Question or IssueI have a premium account and it was hacked so that I can t log in anymore because they changed the email! I have found an email in french (I m in Italy, so it's weird) that says that the email of my account was changed! How do I g...
- My Question or Issue I have a premium account and it was hacked so that I can t log in anymore because they changed the email! I have found an email in french (I m in Ita...
-
-
- Casual Listener
- 1656 Views
- 4 replies
- 0 likes
- 1656 Views
- 4 replies
- 0 likes
Superuser Contribution Using a gift card internationally
I am currently living in China, but my Spotify account is linked to my Facebook and my credit card has a US address. Spotify is available in China, but I have a VPN. I know a gift card can only be used in America, but if I send the gift card (purchas...
- I am currently living in China, but my Spotify account is linked to my Facebook and my credit card has a US address. Spotify is available in China, but I have a VPN. I know a gift card can only be us...
-
-
- Spotify Legend
- 438 Views
- 1 replies
- 2 likes
- 438 Views
- 1 replies
- 2 likes
Superuser Contribution Premium stopped before subscription ended
PlanPremiumCountry Singapore Samsung edge 7 Operating SystemAndroid My Question or Issue Premium ended before subscription ends
- Plan Premium Country Singapore Samsung edge 7 Operating System Android My Question or Issue Premium ended before subscription ends
-
-
- Spotify Legend
- 292 Views
- 3 replies
- 0 likes
- 292 Views
- 3 replies
- 0 likes
Superuser Contribution Student Account Already Active?
Plan: FreeCountry: Humboldt/Los AngelesDevice: iphone 10 Current operating systemMy Question or Issue: So i just tried to upgrade my account to premium for students after a while of paying for basic premium, but it says that my student discount has a...
- Plan: Free Country: Humboldt/Los Angeles Device: iphone 10 Current operating system My Question or Issue: So i just tried to upgrade my account to premium for students after a while of payi...
-
-
- Spotify Legend
- 266 Views
- 1 replies
- 0 likes
- 266 Views
- 1 replies
- 0 likes
Superuser Contribution Premium account with Vodafone plan but still being charged by spotify
Hi have spotify premium which is included in my vodafone price plan however I have been charged ten euro each month for the last 4 months. I have contacted vodafone and they said they have not charged me anything and that I should contact spotify. I ...
- Hi have spotify premium which is included in my vodafone price plan however I have been charged ten euro each month for the last 4 months. I have contacted vodafone and they said they have not...
-
-
- Spotify Legend
- 266 Views
- 1 replies
- 0 likes
- 266 Views
- 1 replies
- 0 likes
Premium for Family Problem
PlanPremium for FamilyCountry USADeviceiPhone 7, 8, and PC)Operating System(iOS) My Question or Issue We pay for Premium for Family. We have 5 family members under roof, all signed up. WE CAN NEVER LISTEN TO MORE THAN 1 DEVICE AT A TIME. Meaning, whi...
- Plan Premium for Family Country USA Device iPhone 7, 8, and PC) Operating System (iOS) My Question or Issue We pay for Premium for Family. We have 5 family ...
-
-
- Roadie
- 234 Views
- 1 replies
- 0 likes
- 234 Views
- 1 replies
- 0 likes
Keeps unsubsribing
Im trying to get my 30 day free trial but it keeps unsubsribing me. I tried repeating the process a couple times but to no avail. I would be subscribed for a couple seconds at most but then I got texts saying I was unsubscribed. I was paying trying t...
- Im trying to get my 30 day free trial but it keeps unsubsribing me. I tried repeating the process a couple times but to no avail. I would be subscribed for a couple seconds at most but then I got tex...
-
-
- Spotify Star
- 175 Views
- 1 replies
- 0 likes
- 175 Views
- 1 replies
- 0 likes
Does not let me use a premium trial
I have tried redeem the valentines premium trial but when I put my credit card information in it tells me that I have already used a trial but I know I have not had a premium tiral before. Help?
- I have tried redeem the valentines premium trial but when I put my credit card information in it tells me that I have already used a trial but I know I have not had a premium tiral before. Help?
-
-
- Spotify Star
- 159 Views
- 1 replies
- 0 likes
- 159 Views
- 1 replies
- 0 likes
help
I just paid my Student Premium subscription via Globe Prepaid Load (PH Courier) but when i opened my app, there is a notification saying that I need to update my payment to keep my premium subscription. how do i fix this?
- I just paid my Student Premium subscription via Globe Prepaid Load (PH Courier) but when i opened my app, there is a notification saying that I need to update my payment to keep my premium subscripti...
-
-
- Spotify Star
- 143 Views
- 1 replies
- 0 likes
- 143 Views
- 1 replies
- 0 likes
Spotify theft.... signed up for free trial which i never received now charged for premium i dont hav
7PlanSamsung galaxyAndroid My Question or Issue How do i get my money back from these thieves
- 7Plan Samsung galaxy Android My Question or Issue How do i get my money back from these thieves
-
-
- Spotify Star
- 341 Views
- 3 replies
- 0 likes
- 341 Views
- 3 replies
- 0 likes
spotify in my country is $4.99, but my credit card is from aa country where its $9.99
spotify in my country is $4.99, but my credit card is from aa country where its $9.99, i also might be moving to that country in a while, my questions are: if i subscribe to premium now will i pay according to my card location or my actual location a...
- spotify in my country is $4.99, but my credit card is from aa country where its $9.99, i also might be moving to that country in a while, my questions are: if i subscribe to premium now will i pay ac...
-
-
- Spotify Star
- 213 Views
- 1 replies
- 0 likes
- 213 Views
- 1 replies
- 0 likes
Solved!! spotify e-card page giving 404... is this intentional?
https://www.spotify.com/us/purchase/ecards/ gives a 404i need to purchase an e-card - not sure how to do it now
- https://www.spotify.com/us/purchase/ecards/ gives a 404 i need to purchase an e-card - not sure how to do it now
-
-
- Spotify Star
- 1894 Views
- 5 replies
- 0 likes
- 1894 Views
- 5 replies
- 0 likes
Close account to which I can no longer login
I closed my facebook account somewhere in November/December 2018 which I used to log on my spotify account. (my facebook account was registered on *snip*) I then created a new account with the address *snip* and started a new subscription linked to t...
- I closed my facebook account somewhere in November/December 2018 which I used to log on my spotify account. (my facebook account was registered on *snip*) I then created a new account w...
-
-
- Community Legend
- 204 Views
- 1 replies
- 0 likes
- 204 Views
- 1 replies
- 0 likes