My Spotify Premium was hacked and can't log in anymore

[anisla]

My Question or Issue

I have a premium account and it was hacked so that I can t log in anymore because they changed  the  email! I have found an email in french (I m in Italy, so it's weird) that says that the email of my account was changed! How do I get my account back? Please help me!

[Maxim]

Hi there!

Sorry to hear that you think someone else has gained access to your Spotify account. Check out this Spotify Answer for the next steps to take.

Thanks!

[anisla]

Thanks but I have already filled the form and nobody from spotify replied
to me nor fixed the problem. I need help, not to be linked to the page I
had already visited and used.
I wait for a reply.
Thanks.

[Maxim]

Thanks for letting me know.

I'd recommend that you reach out to Support again, and also putting your contact email address into the message.

Alternatively, you can reach out to Support via Twitter or Facebook:

• Facebook: https://www.facebook.com/SpotifyCares/
• Twitter: https://twitter.com/spotifycares

[leoriosan]

My account was hacked yesterday also, thankfully the hacker hadn't changed my email when I noticed and I was able to reset my password.

Spotify, why in the world don't you have basic security settings like 2-factor authentication, or notification emails when passwords/email addresses are changed?  At the very least, SEND A CONFIRMATION EMAIL when someone's password is changed!  Simple automation!  The only way I noticed was my stream stopped right in the middle of a song and I noticed the app had logged me out.  The hacker had already sent 3 invites on my account, which I cancelled, but it could have been far worse.