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Solved!! Access to Hulu not working

PlanPremium IndividualCountryUSA My Question or IssueHello! I have Premium Individual and am grandfathered in to "Access to Hulu." I cannot access Hulu when trying to login via username and password. I've tried logging into Hulu through my Spotify Ac...

Casual Listener

ssurrounds

Visitor

76964 Views

31 replies

2 likes

Account
  • 76964 Views
  • 31 replies
  • 2 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Iva

Moderator

160529 Views

71 replies

10 likes

Premium for Family
  • 160529 Views
  • 71 replies
  • 10 likes

Conta Premium

PlanFreen (I paid for premium)CountryBrasilDevice(Samsung Galaxy 9)Operating System(Android 9 Pie.) My Question or IssueEu comprei o spotify premium normal com os 3 meses gratuítos, fui cobrada em 10 reais, porém o Premium não foi ativado na minha co...

Visitor

Plan Freen (I paid for premium) Country Brasil Device (Samsung Galaxy 9) Operating System (Android 9 Pie.)   My Question or Issue Eu comprei o spotify premium normal com os 3 meses gra...

Luan

Spotify Star

683 Views

1 replies

0 likes

  • 683 Views
  • 1 replies
  • 0 likes

Help with Family Premium Plan

PlanPremiumCountryUSDeviceiphoneOperating Systemios My Question or IssueYour "upgrades" to Spotify Family Premium Plan tell me I have to re-invite my existing members with a geo-locating link to confirm they live with me. I tried doing this and the l...

Regular

Plan Premium Country US Device iphone Operating System ios    My Question or Issue Your "upgrades" to Spotify Family Premium Plan tell me I have to re-invite my existing members w...

Bitterlee

Regular

627 Views

2 replies

0 likes

  • 627 Views
  • 2 replies
  • 0 likes

Block Followers

I just think we must block someone for a cyber bullying.I don't want to somebody in my spotify account and i did not see any solution to avoid from it.Is there any solution to that topic? I don't want to share my songs information some specific peopl...

Visitor

I just think we must block someone for a cyber bullying.I don't want to somebody in my spotify account and i did not see any solution to avoid from it.Is there any solution to that topic? I don'...

Luan

Spotify Star

739 Views

1 replies

2 likes

  • 739 Views
  • 1 replies
  • 2 likes

Cancel premium account

I am currently on .99 cents 3 month premium account. It will expired on 11/9 . If I cancel the subscription on 10/9. Will I be charge 9.99 ? I am locate in Canada

Newbie

I am currently on .99 cents 3 month premium account. It will expired on 11/9 . If I cancel the subscription on 10/9. Will I be charge 9.99 ? I am locate in Canada 🇨🇦   

Billy-J

Spotify Star

513 Views

1 replies

0 likes

  • 513 Views
  • 1 replies
  • 0 likes

Premium for Students

I keep applying for Premium for students and every time I keep getting denied. I am currently enrolled at a university and am using my school email yet nothing keeps popping up. I have submitted materials from my school with my name and the universit...

Casual Listener

I keep applying for Premium for students and every time I keep getting denied. I am currently enrolled at a university and am using my school email yet nothing keeps popping up. I have submitted mate...

Billy-J

Spotify Star

543 Views

1 replies

0 likes

  • 543 Views
  • 1 replies
  • 0 likes

Spotify account info shows card expired since 1 year but still works and charges my updated card

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Billy-J

Spotify Star

1218 Views

3 replies

0 likes

  • 1218 Views
  • 3 replies
  • 0 likes

Payment

Hello my problem is payment. Verified that I am a student but i paid more. İ paid like premium. I want my payment returned to me because payment was made without my permission

Visitor

Hello my problem is payment. Verified that I am a student but i paid more. İ paid like premium. I want my payment returned to me because payment was made without my permission

Brunelicia

Community Legend

443 Views

1 replies

0 likes

  • 443 Views
  • 1 replies
  • 0 likes

Charged for free subscription

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Australia Device iPhone 7(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android...

Newbie

None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country Australia    Device iPhone 7 (iPhone ...

Brunelicia

Community Legend

389 Views

1 replies

0 likes

  • 389 Views
  • 1 replies
  • 0 likes

Solved!! I have a payment problem in my account

Plan11 month of Student Plan but now freeCountryTurkeyDevice(Huawei Mate 10 Lite)Operating System(Android 8.0 Oreo) My Question or IssueI'm using a student plan for about 11 months. But I can't renew my plan for 2 days. I used 2 credit cards but agai...

Casual Listener

Plan 11 month of Student Plan but now free Country Turkey Device (Huawei Mate 10 Lite) Operating System (Android 8.0 Oreo)   My Question or Issue I'm using a student plan for about 11 ...

BatuWinchester

Casual Listener

675 Views

2 replies

1 likes

  • 675 Views
  • 2 replies
  • 1 likes

I was overcharged last month...

I live in the US, and i just noticed that last month I was over charged, 18.74$ instead of 9.99$, who can i contact to get a refund?thank you

Visitor

I live in the US, and i just noticed that last month I was over charged, 18.74$ instead of 9.99$, who can i contact to get a refund? thank you  

Billy-J

Spotify Star

507 Views

1 replies

0 likes

  • 507 Views
  • 1 replies
  • 0 likes

getting the 3 months for Spotify?

I would like to take advantage of the 3-month premium service. I only ask this because I didn't have the premium for long and would like to try this one. It seems I missed the opportunity for the offer by a few days..... It would go along way in maki...

Visitor

I would like to take advantage of the 3-month premium service. I only ask this because I didn't have the premium for long and would like to try this one. It seems I missed the opportunity for the off...

Billy-J

Spotify Star

497 Views

1 replies

0 likes

  • 497 Views
  • 1 replies
  • 0 likes

Cancelling premium subscription on another account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello, I've created another account some time ago and subscribed to premium, but I forgot the...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello, ...

Billy-J

Spotify Star

472 Views

1 replies

0 likes

  • 472 Views
  • 1 replies
  • 0 likes

I have Spotify Premium with Hulu

I have Spotify Premium with Hulu and don't know how to access Hulu through the Spotify account. I have tried to log in with the Spotify Premium credentials and it doesn't work. I took a screen shot of my account to show what I am talking about. This ...

Casual Listener

I have Spotify Premium with Hulu and don't know how to access Hulu through the Spotify account.  I have tried to log in with the Spotify Premium credentials and it doesn't work.  I took a...

Billy-J

Spotify Star

596 Views

1 replies

0 likes

  • 596 Views
  • 1 replies
  • 0 likes

buy e-cards

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi,where can I buy a gift card (e-card) on spotify's website?

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi, wh...

Billy-J

Spotify Star

509 Views

1 replies

0 likes

  • 509 Views
  • 1 replies
  • 0 likes

Simultaneous streaming of different songs on separate deices with premium account

Hi, I have a premium account for years. More and more we have a "fight" for the stream. Meaning, when I am running and listening to whatever, my daughter turns on her spotify and mine stops, then my wife starts spotify in the car and ...you get the p...

Visitor

Hi, I have a premium account for years. More and more we have a "fight" for the stream. Meaning, when I am running and listening to whatever, my daughter turns on her spotify and mine stops, then my ...

Sebasty

Community Legend

551 Views

1 replies

0 likes

  • 551 Views
  • 1 replies
  • 0 likes

Payment doubled

PlanPremiumCountryPhilippines DeviceiPhone 7s pusOperating SystemiOS 12 My Question or Issue my payment was doubled and now the forst month already lapse and it is showing i need to pay for renewal.

Visitor

Plan Premium Country Philippines   Device iPhone 7s pus Operating System iOS 12   My Question or Issue   my payment was doubled and now the forst month already lapse and it...

Billy-J

Spotify Star

456 Views

1 replies

0 likes

Payment doubled
  • 456 Views
  • 1 replies
  • 0 likes

Money taken after free trial

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueCanceled free premium few hours before it ends on 4 SEP. Got money taken today from my accoun...

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Cancele...

Brunelicia

Community Legend

708 Views

5 replies

0 likes

  • 708 Views
  • 5 replies
  • 0 likes

Had Hulu. Now it's gone.

PlanPremiumCountryUSA My Question or IssueI have been a Spotify Premium subscriber for two years. I added Hulu when Spotify made the offer, and used it a lot. This morning Spotify notified me that my credit card expired, and I updated my information....

Casual Listener

Plan Premium Country USA   My Question or Issue I have been a Spotify Premium subscriber for two years. I added Hulu when Spotify made the offer, and used it a lot. This morning Spotify no...

mobiguy

Casual Listener

1978 Views

2 replies

0 likes

  • 1978 Views
  • 2 replies
  • 0 likes

Warum kann ich ??? Kids Hörspiele nicht abspielen?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Luan

Spotify Star

1879 Views

1 replies

0 likes

Warum kann ich drei Fragezeichen Kids Hörspiele nicht abspielen
  • 1879 Views
  • 1 replies
  • 0 likes

Cobrança indevida

PlanPremiumCountryNrazilDevice(iPhone XROperating System(iOS 10 My Question or IssueOlá, sou assinante do Spotfy Premium, pagando R$16,90 por mês. Porém dia 3/9 fui cobrada no valor de R$199,00. Gostaria de entender o que aconteceu e saber como proce...

Visitor

Plan Premium Country Nrazil Device (iPhone XR Operating System (iOS 10   My Question or Issue Olá, sou assinante do Spotfy Premium, pagando R$16,90 por mês. Porém dia 3/9 fui cobrada n...

OneByBoo

Roadie

372 Views

1 replies

0 likes

  • 372 Views
  • 1 replies
  • 0 likes