Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
- 129618 Views
- 88 replies
- 10 likes
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Ask here for help with Premium, payments and trials.
Start a topicI dont use Spotify enough to pay for a subscription I'm going to cancel subscription
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
I have a family plan, in USA, and I got a new credit card. In my subcriptions there is only optiont to change or cancel the subscription.If I click change then I can cancel or get spotify for students.How can I contact spotify support to solve this?
PlanPremium CountryUSA My Question or IssueI have a subscription to the hulu and spotify premium student plan, my hulu account is working but for some reason my spotify account isn't recognizing that I have this subscription. How can I fix this?
Hello, I changed my credit card and therefore needed to renew my family subscription by indicating my new numbers today but it put me premium instead by default. I terminated premium just after but the first month is still debited. If I change the su...
Hello i am a verified student till 2020. In the passt i booked 0,99cent for 3 month. but didn't use premium after this 3 month. Now i want to book spotify premium student for the regular price but i always have to use the actual bonus for 0,99cet for...
PlanPremium Family BrazilOperating SystemAndroid PieIn my page i can see that my signature is premium, both every try to log on application I only have free status. I had already logged odd an on a lot of times.
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy card credit billing information stated that spotify charged me for 1 month premium but sti...
PlanFree (was Premium)CountryUSDeviceSamsung Galaxy S10eOperating SystemAndroid My Question or IssueIt won't accept my card. About a week ago I didn't have enough money to pay for Premium so I let it run out and now it won't let me get Premium back. ...
PlanFreeCountryRomania Activating the 3 month "re-engagement offer" for 4.99 euros isn't working even though I meet the criteria. Tried on my phone, on my PC with multiple browsers; I'm out of ideas, I keep getting the "It looks like you're not eligi...
PlanPremiunCountryParaguayDeviceWindows computer, playstation 4, tablet samsung EOperating System windows 7, android 4.0, playstation systemMy Question or IssueIf i buyed the 0,99 3 month offer and right then i enter a family plan, does the card that...
So I signed up April 15 for a 30 day free trail ($0.01)Then $9.99 each month therafter.I just noticed I was charged on April 15th, and will be charged again on may 15th. How can this be fixed? Who can I talk to outside of this community? I cant seem ...
Hay dos letras o números que no se entienden, intenté distintas combinaciones con 0 y O pero sigue igual, dice que no es válido
PlanFamilyCountryBrazilDevice Operating SystemWindows 10 My Question or IssueI'm trying to update my credit card, to another one, also from Brazil, but my current location is Spain. However, I get an error that is not specified. It says that I need t...
I’ve payed the premium account, but it says free account all the time, when i payed the premium account. What can i do
Nesta tarde de domingo 19/05/19, tentei efetuar uma assinatura "Spotify Premium", por meio da promoção de teste, em que o valor é de R$ 1,99 nos três primeiros meses. Porém ao tentar efetuar a compra uma mensagem dizendo que os dados inseridos (cartã...
My Question or IssueI’ve paid for the free 3 month trial but my Spotify premium doesn’t work. What do I need to do now?
I recently had an incident where I had to delete the app then sync it back to my phone. When this happened I was recognized by my user and password but for some reason had to resubmit my card info and then re-download music. However, I am unable to d...
Hola, me suscribi a los 30 dias gratis premiun, meti información bancaria y no me aparece que sea ya sea premium, el descuento se hizo en mi cuenta ¿Qué sucede, me preocupan mis datos bancarios? Incluso me llego correo de confimración. =/
I signed up for Spotify with Vodafone but it's only given me the free account with ads etc when it should be premium. Is this a Spotify or Vodafone issue? I used to have premium and cancelled it, can I use this account again but not be charged? Thank...
Hi, I have Spotify premium, and use 2 devices, one on my phone, and then a different device solely for work. This is always been fine, but now the one I use for work says 'subscription: free' in settings and I'm getting adverts, even though on my pho...
Ya pasaron más de 24hrs y ya me llegó el correo, pero no tengo Premium en App; mejor quiero el reembolso. En donde me pueden ayudar?