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Re-Initiate Premium Mini

Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...

Casual Listener

juar

Visitor

69330 Views

18 replies

94 likes

  • 69330 Views
  • 18 replies
  • 94 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

133744 Views

69 replies

10 likes

Premium for Family
  • 133744 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

70912 Views

89 replies

4 likes

  • 70912 Views
  • 89 replies
  • 4 likes

Superuser Contribution Actualice a premium

ayer actualice a premium, en mi computadora esta todo perfecto pero en mi celular sigue siendo una cuenta gratisayuda porfavor

Casual Listener

ayer actualice a premium, en mi computadora esta todo perfecto pero en mi celular sigue siendo una cuenta gratis ayuda porfavor

Daisy

Spotify Legend

422 Views

1 replies

0 likes

  • 422 Views
  • 1 replies
  • 0 likes

Solved!! Am I forced to pay for family sub?

DeviceHTC u11Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI can only choose spotift for family, why is that? I used to have normal Spotify premium but now I can't change it, and it says Spotify for family, I don't need ...

Casual Listener

    Device HTC u11 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I can only choose spotift for family, why is that? I used to have normal...

sviken

Casual Listener

432 Views

1 replies

0 likes

  • 432 Views
  • 1 replies
  • 0 likes

"All songs" is gone.

PlanPremiumCountryNetherlands DeviceAndroid, Windows, Chrome, android and crapleOperating SystemWindows 7/8/10, android and aple My Question or IssueI want the option to see and shuffel all songs in my library back. 95% of the time I shuffle random s...

Music Fan

  Plan Premium Country Netherlands   Device Android, Windows, Chrome, android and craple Operating System Windows 7/8/10, android and aple   My Question or Issue I want the...

OneByBoo

Roadie

520 Views

1 replies

0 likes

  • 520 Views
  • 1 replies
  • 0 likes

Premium Account with Hulu

PlanPremium CountryUnited States Device Operating System My Question or IssueHello, I've had a Premium Spotify account for several years now and have had a Hulu account for about 6 months. Recently, I received an email saying that as a Premium Spotif...

Casual Listener

Plan Premium   Country United States   Device   Operating System     My Question or Issue Hello,   I've had a Premium Spotify account for several years now...

Billy-J

Spotify Star

895 Views

3 replies

0 likes

  • 895 Views
  • 3 replies
  • 0 likes

Charged twice on full price AND student price

PlanPremium StudentCountryNew ZealandDeviceiPhone 8+Operating System My Question or IssueMy devices were all logged out on the day that I was supposed to be charged for a full price subscription. I entered all my email addresses into the "forgot pass...

Visitor

Plan Premium Student Country New Zealand Device iPhone 8+ Operating System     My Question or Issue My devices were all logged out on the day that I was supposed to be charged for...

Billy-J

Spotify Star

799 Views

1 replies

0 likes

Payment
Premium
Subscription
  • 799 Views
  • 1 replies
  • 0 likes

Gift Card Redemption Failing for Past Couple Days

So I was given two 3-month premium subscription gift cards. When I put in the PIN of the card to redeem the subscription, I'm met with the message "Something went wrong. Try again, or get help." I've tried three different cards to see if maybe the ca...

Visitor

So I was given two 3-month premium subscription gift cards. When I put in the PIN of the card to redeem the subscription, I'm met with the message "Something went wrong. Try again, or get help." I've...

Billy-J

Spotify Star

365 Views

1 replies

0 likes

  • 365 Views
  • 1 replies
  • 0 likes

Solved!! Mid-subscription Change for Student Discounts

I subscribed for the first time ever to Spotify (the plan was P129 for three months.) Then school enrolment came. I was at the halfway point of my subscription when I knew there was a student discount, so I ecstatically subscribed to the discount. Th...

Visitor

I subscribed for the first time ever to Spotify (the plan was P129 for three months.) Then school enrolment came. I was at the halfway point of my subscription when I knew there was a student discoun...

Brunelicia

Community Legend

426 Views

1 replies

0 likes

  • 426 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium payment issue

I paid for Spotify Premium Student Plan at 66/month for the first month. I forgot I have a free trial month and that I can pay the next month. That's fine. I paid the money through my country's(India) most successful payment method : UPI (paid throug...

Casual Listener

I paid for Spotify Premium Student Plan at 66/month for the first month. I forgot I have a free trial month and that I can pay the next month. That's fine. I paid the money through my country's(India...

Peter

Spotify Legend

711 Views

2 replies

0 likes

  • 711 Views
  • 2 replies
  • 0 likes

Superuser Contribution Why is my Spotify account premium

Hello everyone! I write to you because recently I downloaded Spotify free I don't have premium I didn't buy the premium account but the weird thing is that I all the premium options like to listen without internet and to chose the song I listen to I ...

Visitor

Hello everyone!  I write to you because recently I downloaded Spotify free I don't have premium I didn't buy the premium account but the weird thing is that I all the premium options like to lis...

Peter

Spotify Legend

3106 Views

3 replies

0 likes

  • 3106 Views
  • 3 replies
  • 0 likes

Superuser Contribution Payment failed in South Africa

PlanPremiumCountrySouth Africa My Question or IssueI have been trying for 3 months to get my subscription to work. I have tried everything in the help guide I have contacted the help chat and the tech support email, very nice people but unfortunately...

Regular

Plan Premium Country South Africa   My Question or Issue I have been trying for 3 months to get my subscription to work. I have tried everything in the help guide I have contacted the help...

baileyweiss

Regular

1536 Views

3 replies

0 likes

  • 1536 Views
  • 3 replies
  • 0 likes

Superuser Contribution Payment Failed with any of my card in South Africa

PlanPremiumCountrySouth AfricaDeviceMacbook Pro Operating SystemOS High Sierra My Question or IssueHello my name is Yann and i'm french.5 Years ago, I moved to South Africa.It's been 6 month that I changed my premium from french account to local Sout...

Newbie

Plan Premium Country South Africa Device Macbook Pro  Operating System OS High Sierra   My Question or Issue Hello my name is Yann and i'm french. 5 Years ago, I moved to South A...

Peter

Spotify Legend

871 Views

3 replies

0 likes

  • 871 Views
  • 3 replies
  • 0 likes

Hulu Account not showing on Account Overview

I signed up for the Premium+Hulu plan, but now when I go to my account overview page there is no "your services" button or anything showing Hulu. The only thing about Hulu that I can find on my account is under apps. Help please? PlanPremiumCountry D...

Visitor

I signed up for the Premium+Hulu plan, but now when I go to my account overview page there is no "your services" button or anything showing Hulu.  The only thing about Hulu that I can find on my...

Billy-J

Spotify Star

916 Views

1 replies

0 likes

  • 916 Views
  • 1 replies
  • 0 likes

Google assistant keeps telling me i am not a premium user when i tell it to play a song

I have been a premium user for a while now. Every time i asked goolgle to play a specific song i keep getting the same message. "Choosing songs is only available to Spotify premium subscribers." It will still play the song but it is very annoying to ...

Visitor

I have been a premium user for a while now. Every time i asked goolgle to play a specific song i keep getting the same message. "Choosing songs is only available to Spotify premium subscribers." It w...

Rene01

Community Legend

791 Views

1 replies

0 likes

  • 791 Views
  • 1 replies
  • 0 likes

son yedi aydır hesabımdan iki kez para çekiliyor.

aynı hesap üyeliğim için hesabımdan oğlum yedi aydır hem öğrenci hem de normal premium üyelik ücreti çekilmekte.sen olacaksın Plan Serbest / Prim Ülke cihaz (iPhone 8, Samsung Galaxy 9, Macbook Pro 2016 sonunda) İşletim sistemi (iOS 10, Android Oreo,...

Visitor

aynı hesap üyeliğim için hesabımdan oğlum yedi aydır hem öğrenci hem de normal premium üyelik ücreti çekilmekte. sen olacaksın Plan Serbest / Prim Ülke   cihaz (iPhone 8, Samsung Ga...

Billy-J

Spotify Star

349 Views

1 replies

0 likes

  • 349 Views
  • 1 replies
  • 0 likes

Subscription In different country

So , I started a new subscription In Indonesia which would last for 2 months, however i am going back tot he US in 2 weeks. And have just realized spotify only works 14 days in another country? Unless u change the region in your profile. I wonder if ...

Visitor

So , I started a new subscription In Indonesia which would last for 2 months, however i am going back tot he US in 2 weeks. And have just realized spotify only works 14 days in another country? Unles...

Billy-J

Spotify Star

758 Views

1 replies

0 likes

  • 758 Views
  • 1 replies
  • 0 likes

Twitter, Live Chat & Executive Team

Hi all, I've tried many times to reach out via Twitter and Live Chat and then finally got put on a ticket with the Executive Team that actually ended my ticket without resolution. What should I do?

Visitor

Hi all,   I've tried many times to reach out via Twitter and Live Chat and then finally got put on a ticket with the Executive Team that actually ended my ticket without resolution. What shoul...

Billy-J

Spotify Star

395 Views

1 replies

0 likes

  • 395 Views
  • 1 replies
  • 0 likes

2 Charges of 1 dollar each

Hi Spotify, I just would like to know about 2 charges of 1 dollar in my Account. What are those for? My email is brubrulm@gmail.com ThanksBruna de Lima Martins

Casual Listener

Hi Spotify,   I just would like to know about 2 charges of 1 dollar in my Account.  What are those for?   My email is brubrulm@gmail.com   Thanks Bruna de Lima Martins

32tj5ve5qyg68i7

Visitor

1297 Views

5 replies

0 likes

  • 1297 Views
  • 5 replies
  • 0 likes

Can't login to Hulu

PlanPremium + HuluCountry USA DeviceRoku and android phone My Question or IssueI activated Hulu a while back and now I can't log in. I need to figure out which email is associated with the account. It's not the same as my Facebook account which I use...

Casual Listener

  Plan Premium + Hulu Country USA   Device Roku and android phone   My Question or Issue I activated Hulu a while back and now I can't log in. I need to figure out which email...

Smithity

Casual Listener

3986 Views

5 replies

0 likes

  • 3986 Views
  • 5 replies
  • 0 likes

Solved!! How do I connect/make my showtime account?

So yesterday I was able to verify and switch to the premium student plan and I saw it comes w hulu and showtime. I got my hulu awhile back and made that account no problem back before I wasn't a student. When I go to the showtime website it says I ne...

Casual Listener

So yesterday I was able to verify and switch to the premium student plan and I saw it comes w hulu and showtime. I got my hulu awhile back and made that account no problem back before I wasn't a stud...

Keanu_C

Community Legend

5276 Views

1 replies

0 likes

  • 5276 Views
  • 1 replies
  • 0 likes

Songs are not playing

PlanPremiumCountryThe NetherlandsDeviceSamsung Galaxy J5Operating SystemAndroid My Question or IssueI was on a holiday for 2 weeks and about 90% of my downloaded music didn't work. I tried downloading it again a few times, but nothing seemed to work....

Casual Listener

Plan Premium Country The Netherlands Device Samsung Galaxy J5 Operating System Android   My Question or Issue I was on a holiday for 2 weeks and about 90% of my downloaded music didn't...

Mario

Spotify Legend

515 Views

1 replies

0 likes

  • 515 Views
  • 1 replies
  • 0 likes