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Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
127973 Views
69 replies
9 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
55267 Views
87 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Regular
229221 Views
143 replies
13 likes
My Gf and I are trying to unravel our spotify accounts and figure out which is the main email account. When both of us log in we only see that we are attached to a family plan.... How do we find out who is the main account login?
My Gf and I are trying to unravel our spotify accounts and figure out which is the main email account. When both of us log in we only see that we are attached to a family plan.... How do we find out ...
Spotify Star
967 Views
5 replies
0 likes
I have a premium plan with this email address and get charged $10 a month. There is a second account that is using my bank account as well and it is charged an additional $10. I have no idea what this account is or who is using it. I have tried my ot...
I have a premium plan with this email address and get charged $10 a month. There is a second account that is using my bank account as well and it is charged an additional $10. I have no idea what thi...
Spotify Legend
900 Views
4 replies
0 likes
PlanPremiumCountryU.S.A.DeviceGoogle PixelOperating SystemAndroid 9 (No idea what the name is) My Question or IssueI used to have Spotify for students, which was $5 USD/month. After I finished school, it got raised to $10 USD a month, which I have/ha...
Plan Premium Country U.S.A. Device Google Pixel Operating System Android 9 (No idea what the name is) My Question or Issue I used to have Spotify for students, which was $5 USD/month...
Spotify Star
387 Views
1 replies
0 likes
PlanPremiumCountryNorwayDeviceHuaweiOperating System(iOS 10 and Android My Question or IssueI just found out that my old old iphone still has a running payment at spotify premium, but I cant use it. I have the same email adress, account log in info, ...
Plan Premium Country Norway Device Huawei Operating System (iOS 10 and Android My Question or Issue I just found out that my old old iphone still has a running payment at...
Spotify Legend
625 Views
3 replies
0 likes
PlanFreeCountryUSADeviceiPhone SE and Samsung ChromebookOperating SystemiOS 11, Chromw OS My Question or IssueIve come back to using Spotify after a while of using other things, and i had to create a new account because i forgot my old password. Howe...
Plan Free Country USA Device iPhone SE and Samsung Chromebook Operating System iOS 11, Chromw OS My Question or Issue Ive come back to using Spotify after a while of using other thin...
Spotify Star
7157 Views
1 replies
0 likes
PlanPremiumCountryMexicoDeviceIphone 7, LenovoOperating System(iOS 12, Windows 10) My Question or IssueI want to redeem a giftcard I get and when I enter the code, shows an error. Can you help me please. Thanks.
Plan Premium Country Mexico Device Iphone 7, Lenovo Operating System (iOS 12, Windows 10) My Question or Issue I want to redeem a giftcard I get and when I enter the code, shows an e...
Spotify Star
4224 Views
5 replies
0 likes
Voila je suis vraiment nouveau dans le monde de spotify et j'aimerais savoir si il y'a des magasin en france qui vendent des carte pour spotify ? je suis desoler si cette question a été posé mais c'est le seul moyen d'avoir des information
Voila je suis vraiment nouveau dans le monde de spotify et j'aimerais savoir si il y'a des magasin en france qui vendent des carte pour spotify ? je suis desoler si cette question a été posé mais c'e...
Spotify Legend
541 Views
1 replies
0 likes
Premium, USA, iPhone 8, iOS 10 So I’ve been using Spotify Premium for years now and what I discovered recently is that both Apple and Spotify have been charging me for the service. So you get billed twice the amount for the exact same service. This w...
Premium, USA, iPhone 8, iOS 10 So I’ve been using Spotify Premium for years now and what I discovered recently is that both Apple and Spotify have been charging me for the service....
Spotify Star
1813 Views
1 replies
0 likes
Can I buy 10€ gift card to get three months premium for 9.99€. Or is it just for one month.
Can I buy 10€ gift card to get three months premium for 9.99€. Or is it just for one month.
Roadie
1603 Views
3 replies
0 likes
Country: IrelandDevice: Macbook Pro My Issue: My location when i firstly subscribed was Greece and the program i chose was the premium. Recently, i moved to Ireland and I wanted to subscribe for premium duo (which was not available in Greece). Theref...
Country: Ireland Device: Macbook Pro My Issue: My location when i firstly subscribed was Greece and the program i chose was the premium. Recently, i moved to Ireland and I wanted to su...
Roadie
908 Views
1 replies
0 likes
Hi. I am operating on Android and my husband iPhone. We are both currently on UK Spotify premium plans using the Vodafone plan, works fine here where we now live in Dubai UAE. I use a lot playlists. We now want to change over as our UK plan has finis...
Hi. I am operating on Android and my husband iPhone. We are both currently on UK Spotify premium plans using the Vodafone plan, works fine here where we now live in Dubai UAE. I use a l...
Roadie
848 Views
1 replies
0 likes
So the other day I received the below email from Spotify. Hi To protect your Spotify account, we've reset your password due to detected suspicious activity. You need to create a new password to log back in. Just click the big green button. RESET PASS...
So the other day I received the below email from Spotify. Hi To protect your Spotify account, we've reset your password due to detected suspicious activity. You need to create a new password to log b...
Newbie
2329 Views
3 replies
2 likes
Llevo 2 meses sin contratar el Plan familiar Premium, sin embargo el día de ayer (28 de mayo) se me acaba de hacer el cargo del mismo($149.00). Hoy en día sólo uso el Premium personal.
Llevo 2 meses sin contratar el Plan familiar Premium, sin embargo el día de ayer (28 de mayo) se me acaba de hacer el cargo del mismo($149.00). Hoy en día sólo uso el Premium personal.
Spotify Star
719 Views
1 replies
0 likes
Plan:PremiumCountry: USA Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hello, So for the last few years I have been on the student premium plan which included Hul...
Plan: Premium Country: USA Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue ...
Spotify Star
725 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have had a Spotify free trial already, but I understand that Spotify has “win back” offers ...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have ...
Spotify Star
1792 Views
1 replies
0 likes
Plansamsung galaxy 7idk My Question or Issueso i got a refund but i donnot no wheee the money went to
Plan samsung galaxy 7 idk My Question or Issue so i got a refund but i donnot no wheee the money went to
Spotify Star
832 Views
5 replies
0 likes
PlanFree/PremiumCountryThe Netherlands DeviceSamsung Galaxy S9Operating SystemAndroid My Question or IssueMy Spotify account did not switch to Premium after i got the 3 months for 0,99 cents deal. It says that there has been subscripted 0,99 cents on...
Plan Free/Premium Country The Netherlands Device Samsung Galaxy S9 Operating System Android My Question or Issue My Spotify account did not switch to Premium after i ...
Casual Listener
670 Views
4 replies
1 likes
I have been paying the 12.99/mo for years now and have recently just signed up for the student discount that also includes Hulu. However, I have not been able to find any link on my account overview that will allow me to link and activate Hulu. I hav...
I have been paying the 12.99/mo for years now and have recently just signed up for the student discount that also includes Hulu. However, I have not been able to find any link on my account overview ...
Spotify Star
370 Views
1 replies
0 likes
Hallo, ich habe Spotify immer über die Geschenk karten bezahlt und das halt immer für einen extra Monat im voraus. Naja, dann wurde das Konto mal kurzzeitig, warum auch immer, auf Family versetzt, was ich aber wieder auf normales Premium (nach ein pa...
Hallo, ich habe Spotify immer über die Geschenk karten bezahlt und das halt immer für einen extra Monat im voraus. Naja, dann wurde das Konto mal kurzzeitig, warum auch immer, auf Family versetzt, wa...
Spotify Star
1180 Views
3 replies
0 likes
Good Morning, I am from Germany and I am not able to download Songs for 2 days now. Premium is activated (It says so in the Website, it is the Student version). And as far as I see, the other premium Features like skip, like or choose a Free Song of ...
Good Morning, I am from Germany and I am not able to download Songs for 2 days now. Premium is activated (It says so in the Website, it is the Student version). And as far as I see, the other premium...
Roadie
420 Views
1 replies
0 likes
