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Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
124732 Views
69 replies
9 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
48056 Views
83 replies
2 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
219742 Views
139 replies
12 likes
This morning I payed for my Premium account (3 months trial period) and I have received a payment proof of spotify. Why can't I use Premium, although I already logged out and in again? Regards,Mischa
This morning I payed for my Premium account (3 months trial period) and I have received a payment proof of spotify. Why can't I use Premium, although I already logged out and in again? Regar...
Spotify Legend
896 Views
5 replies
0 likes
Mi pregunta o problemaQuiero saber si una vez dado de baja el premium podre seguir escuchando mi musica descargada
Mi pregunta o problema Quiero saber si una vez dado de baja el premium podre seguir escuchando mi musica descargada
Spotify Legend
7971 Views
1 replies
0 likes
Hello, One month or so ago I created an account to sign up for a free trial here, then stupidly i remembered I had premium family on another account, the trial account was linked o my card, and I have forgotton everything, Turns out, spotify took its...
Hello, One month or so ago I created an account to sign up for a free trial here, then stupidly i remembered I had premium family on another account, the trial account was linked o my card, and I hav...
Roadie
307 Views
1 replies
0 likes
PlanFree/PremiumCountryCanada, AlbertaDeviceIPhone 6S (attempted to Redeem Code on HP Pavilion PC)Operating SystemIOS 11, INTEL CORE 7 FOR PAVILION My Question or IssueI have bought a Spotify gift card near my local store,but when I redeemed my code ...
Plan Free/Premium Country Canada, Alberta Device IPhone 6S (attempted to Redeem Code on HP Pavilion PC) Operating System IOS 11, INTEL CORE 7 FOR PAVILION My Question or Issue I have...
Spotify Star
1387 Views
1 replies
0 likes
I have had the student membership for a while and all of the sudden it expired without my knowledge. spotify went ahead and charged me WITHOUT NOTICE the full price for the past 6 months. this is absolutely disgusting and schmmy of them for STEALING ...
I have had the student membership for a while and all of the sudden it expired without my knowledge. spotify went ahead and charged me WITHOUT NOTICE the full price for the past 6 months. this is abs...
Roadie
527 Views
1 replies
0 likes
Can I buy a 1 month prepaid spotify gift card, redeem it during the 3 months for $9.99 promotion and get 3 months or do I only get 1 month of premium
Can I buy a 1 month prepaid spotify gift card, redeem it during the 3 months for $9.99 promotion and get 3 months or do I only get 1 month of premium
Spotify Star
1346 Views
1 replies
0 likes
I have payed 0,99 for 3 months but on my account it stays on free why am i not getting premium?
I have payed 0,99 for 3 months but on my account it stays on free why am i not getting premium?
Community Legend
309 Views
3 replies
0 likes
PlanPremiumCountryNew ZealandDevice(iPhone 6s and windows pc) My Question or Issuei have been using the student discount for Spotify premium (almost) seamlessly for months and months, however I have just come to check my bank statements and I am very...
Plan Premium Country New Zealand Device (iPhone 6s and windows pc) My Question or Issue i have been using the student discount for Spotify premium (almost) seamlessly for months and mo...
Community Legend
234 Views
1 replies
0 likes
i want to extend my premium plan, ive filled the correct details about my cc, but it always failed. there's enough charge in my cc & ive contacted the bank and they said that all is well. ive tried so many times and still failed. anyone can help?
i want to extend my premium plan, ive filled the correct details about my cc, but it always failed. there's enough charge in my cc & ive contacted the bank and they said that all is well. ive tri...
Roadie
247 Views
1 replies
0 likes
I live in Canada, I'm trying to purchase a 1 year subscription as a gift for my sister. There's no cards for purchase at Best Buy, Walmart or Shopper, and I don't see on the site anywehere to buy an E-Card. So how do I purchase Spotify as a gift for ...
I live in Canada, I'm trying to purchase a 1 year subscription as a gift for my sister. There's no cards for purchase at Best Buy, Walmart or Shopper, and I don't see on the site anywehere to buy an ...
Spotify Star
541 Views
1 replies
0 likes
Hello! I just received my student premium subscription but mistakenly I've clicked on the wrong account as my account. How do I undo this?
Hello! I just received my student premium subscription but mistakenly I've clicked on the wrong account as my account. How do I undo this?
Spotify Star
240 Views
1 replies
0 likes
PlanPremium w/ free ad-supported HuluCountry DeviceAnyOperating SystemAny My Question or IssueUnder subscriptions it says I have Premium and Hulu. When I go to the "your services" page and click on "Start Watching" on Hulu, it takes me to the main Hu...
Plan Premium w/ free ad-supported Hulu Country Device Any Operating System Any My Question or Issue Under subscriptions it says I have Premium and Hulu. When I go to the "your...
Spotify Star
310 Views
1 replies
0 likes
I've tried to get the 3 month premium promotion since yesterday but i keep getting the same problem. It says that they can't accomplish my transaction and try again later. I checked and my PayPal and Spotify account are both registered at the same co...
I've tried to get the 3 month premium promotion since yesterday but i keep getting the same problem. It says that they can't accomplish my transaction and try again later. I checked and my PayPal and...
Spotify Star
255 Views
1 replies
0 likes
Hello , I have a question . If I apply for the offert with 3 months for 0.99 can I cancel my subscription any time without to get addintionally charged?Like if I want with one day before the expiring date of the 3 months to cancel is it possible with...
Hello , I have a question . If I apply for the offert with 3 months for 0.99 can I cancel my subscription any time without to get addintionally charged?Like if I want with one day before the expiring...
Spotify Legend
2226 Views
11 replies
0 likes
I wanted the 3 months for .99 cents deal and applied for premium at the time this was advertised. I then used a gift card to pay the full amount of $36 for three months. I now have missed out on the free month trial and the following 3 months for .99...
I wanted the 3 months for .99 cents deal and applied for premium at the time this was advertised. I then used a gift card to pay the full amount of $36 for three months. I now have missed out on the ...
Spotify Star
321 Views
3 replies
0 likes
PlanPremiumCountryEgypt My Question or IssueSuddenly this month at my renewal day I recieve an email from Spotify saying that my bank transaction has failed, I call the bank and they tell me that Spotify is trying to make an 'offline' transaction, wh...
Plan Premium Country Egypt My Question or Issue Suddenly this month at my renewal day I recieve an email from Spotify saying that my bank transaction has failed, I call the bank and they...
Casual Listener
1236 Views
2 replies
0 likes
I am trying to figure out how to set up Hulu with my premium account. I have followed the instructions on the page. It’s says to go to “your services” then “start watching” but I did not see either of these options?
I am trying to figure out how to set up Hulu with my premium account. I have followed the instructions on the page. It’s says to go to “your services” then “start watching” but I did not see either o...
Roadie
450 Views
1 replies
0 likes
PlanPremiumCountryMéxicoDeviceiPhone XS Max Operating SystemiOS 12.3 Soy miembro de un plan familiar que organizó otra persona, desafortunadamente no tengo contacto más con ella y quisiera poder salir e ese plan para poder suscribirme a uno nuevo. Es...
Plan Premium Country México Device iPhone XS Max Operating System iOS 12.3 Soy miembro de un plan familiar que organizó otra persona, desafortunadamente no tengo contacto más co...
Spotify Star
39640 Views
1 replies
0 likes
Hi, I just noticed that my spotify just switch back to free version and I checked my email and saw that I needed to verify my address. My son was the one who setup my spotify account under his family subscription plan. Now, I totally missed the verif...
Hi, I just noticed that my spotify just switch back to free version and I checked my email and saw that I needed to verify my address. My son was the one who setup my spotify account under his family...
Spotify Star
396 Views
1 replies
0 likes
PlanFree/PremiumCountryCanadaDeviceIPhone XRMy Question or IssueI have just paid the 99 cents charge for the three months premium, twice. I have not gotten premium yet.
Plan Free/Premium Country Canada Device IPhone XR My Question or Issue I have just paid the 99 cents charge for the three months premium, twice. I have not gotten premium yet.
Roadie
372 Views
1 replies
0 likes
