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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

151514 Views

69 replies

10 likes

Premium for Family
  • 151514 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

97348 Views

89 replies

4 likes

  • 97348 Views
  • 89 replies
  • 4 likes

My subscription hasn't started

As in the photos, I paid. After payment, it says you have used the three-month trial but the money was taken from my bank card. PlanFreeCountryTurkey DeviceGeneral Mobile GM5 PLUSOperating SystemAndroid 8.0 My Question or IssueWill my premium members...

Visitor

As in the photos, I paid. After payment, it says you have used the three-month trial but the money was taken from my bank card.    Plan Free Country Turkey  Device General Mobil...

Billy-J

Spotify Star

388 Views

1 replies

0 likes

  • 388 Views
  • 1 replies
  • 0 likes

doble pago en un mes

PlanfamiliarPaísChileDispositivoSamsung Galaxy A30Sistema operativoAndroid Mi pregunta o problemapague mi cuenta el 5/08/2019 y hoy 28/8/2019 me vuelven a cobrarno paso el pago porque no tenia saldo en mi tarjeta, pero es molesto que aparezca el mens...

Newbie

Plan familiar País Chile Dispositivo Samsung Galaxy A30 Sistema operativo Android    Mi pregunta o problema pague mi cuenta el 5/08/2019 y hoy 28/8/2019 me vuelven a cobrar no pa...

Luan

Spotify Star

496 Views

1 replies

0 likes

doble pago mensual
  • 496 Views
  • 1 replies
  • 0 likes

Double charged

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Loxer

Community Legend

622 Views

3 replies

0 likes

  • 622 Views
  • 3 replies
  • 0 likes

Regalo Spotify 6 mesi

Buongiorno, ho regalato un buono Spotify di 6 mesi ma alla persona alla quale ho regalato il buono non e arrivata mail di conferma.

Casual Listener

Buongiorno,  ho regalato un buono Spotify di 6 mesi ma alla persona alla quale ho regalato il buono non e arrivata mail di conferma. 

OneByBoo

Roadie

451 Views

1 replies

0 likes

  • 451 Views
  • 1 replies
  • 0 likes

Using multiple gift cards?

I just bought 2 gift cards for 3 months each (6 months total) and I can't redeem one of them? It just says something went wrong. Is there a limit of gift cards I can redeem in a period of time?

Casual Listener

I just bought 2 gift cards for 3 months each (6 months total) and I can't redeem one of them? It just says something went wrong. Is there a limit of gift cards I can redeem in a period of time?

OneByBoo

Roadie

6239 Views

3 replies

0 likes

  • 6239 Views
  • 3 replies
  • 0 likes

No Premium Payment for Globe in the Option

I'm having problem with paying my Premium because there is no Payment option for Globe. There are only Credit Card, Online Banking, PayPal, pay by cash and Molpoints

Newbie

I'm having problem with paying my Premium because there is no Payment option for Globe. There are only Credit Card, Online Banking, PayPal, pay by cash and Molpoints

OneByBoo

Roadie

419 Views

1 replies

0 likes

  • 419 Views
  • 1 replies
  • 0 likes

Got charged for a family account when im not eligible

PlanPremium individual 13.99 TL/month CountryTurkey Devicesamsung galaxy note 8Operating SystemAndroid Oreo My Question or IssueHey,I originally purchased the family account which is 20.99 TL / month subscription was deducted from my account.I receiv...

Visitor

  Plan Premium individual 13.99 TL/month  Country Turkey  Device samsung galaxy note 8 Operating System Android Oreo   My Question or Issue Hey, I originally purc...

OneByBoo

Roadie

310 Views

1 replies

0 likes

  • 310 Views
  • 1 replies
  • 0 likes

Can't change country

PlanPremiumCountryDenmark, Norway beforeDeviceComputerOperating SystemWindows 10 My Question or IssueI've tried to follow the https://support.spotify.com/no/article/How-can-I-change-my-country-setting/ regarding changing my country settings, but it s...

Casual Listener

Plan Premium Country Denmark, Norway before Device Computer Operating System Windows 10   My Question or Issue I've tried to follow the https://support.spotify.com/no/article/Ho...

Luan

Spotify Star

1658 Views

5 replies

0 likes

  • 1658 Views
  • 5 replies
  • 0 likes

Why is a years subscription not less expensive than 2 6 months subscriptions ?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssuePremiummacbook 2012I will sign in on Spotify if they have the logical courage like Idagio or ...

Regular

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Premium...

ignaceii

Regular

481 Views

2 replies

0 likes

  • 481 Views
  • 2 replies
  • 0 likes

How long lasts Premium - update when 0.10 Euro

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI allowed to Spotify getting money from my bank. They booked 10 Cent (0.10 EUR) but nothing h...

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I allow...

Billy-J

Spotify Star

1275 Views

5 replies

0 likes

  • 1275 Views
  • 5 replies
  • 0 likes

Solved!! Cancel subscription if your login account is ineligible.

My premium Spotify is logged in to my ineligible Facebook account, which means I can't access my Facebook anymore but my Spotify is still taking money. Tried to log into my email address that my Facebook used but it just gave me a new Spotify account...

Visitor

My premium Spotify is logged in to my ineligible Facebook account, which means I can't access my Facebook anymore but my Spotify is still taking money. Tried to log into my email address that my Face...

Billy-J

Spotify Star

713 Views

1 replies

0 likes

Subscription
  • 713 Views
  • 1 replies
  • 0 likes

I'm not eligible to renew my Premium account despite having it for years.

PlanPremiumCountryAmerica My payment information for my 9.99$ premium account lapsed a few days ago, and I just got around to renewing it. When I go to do so on through the SPotify website, I'm being told that I'm not eligible for Premium and have to...

Casual Listener

  Plan Premium Country America   My payment information for my 9.99$ premium account lapsed a few days ago, and I just got around to renewing it. When I go to do so on through the SPo...

Jose_M

Spotify Star

573 Views

1 replies

0 likes

  • 573 Views
  • 1 replies
  • 0 likes

Solved!! No access to premium or family account

Hi.I’m writing to ask you to fix a problem with my premium subscription - from which I have been locked out of.I registered my premium subscription in 2016 with the email address (Removed by a Rock Star) and the user name veturlidi. I have, ever sinc...

Visitor

Hi. I’m writing to ask you to fix a problem with my premium subscription - from which I have been locked out of. I registered my premium subscription in 2016 with the email address (Removed by a Ro...

user-removed

Not applicable

775 Views

1 replies

0 likes

  • 775 Views
  • 1 replies
  • 0 likes

Listening History On Mobile Devices

I didn’t answered the verification email on time and now I can’t listen to my musics, how can I fix this problem?

Newbie

I didn’t answered the verification email on time and now I can’t listen to my musics, how can I fix this problem? 

user-removed

Not applicable

716 Views

1 replies

0 likes

  • 716 Views
  • 1 replies
  • 0 likes

Android widget removal - has it resulted in you unsubscribing from Premium?

With the bizarre and illogical removal of the Android widget it seems lots of people have mentioned unsubscribing from Premium as a result. I thought it might be interesting (and perhaps a wake-up call for Spotify) to see what an instant hit this has...

Music Fan

With the bizarre and illogical removal of the Android widget it seems lots of people have mentioned unsubscribing from Premium as a result.  I thought it might be interesting (and perhaps a wake...

gb79a

Music Fan

3799 Views

15 replies

10 likes

Android
Subscription
Unsubscribe
Widget
  • 3799 Views
  • 15 replies
  • 10 likes

Solved!! Can't Verify Student Status

Hi. I'm confused and curious as to why when I try to verify that I'm a student to get the Premium discount, it gives me the message "Unfortunately, we couldn't confirm that you're a student. Please check your details and try again." I go to a univers...

Visitor

Hi. I'm confused and curious as to why when I try to verify that I'm a student to get the Premium discount, it gives me the message "Unfortunately, we couldn't confirm that you're a student. Ple...

Brunelicia

Community Legend

15420 Views

1 replies

0 likes

  • 15420 Views
  • 1 replies
  • 0 likes

Account problem

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have just realised that I have been charged twice for Premium Family since 20 June when I h...

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have ...

Luan

Spotify Star

798 Views

3 replies

0 likes

  • 798 Views
  • 3 replies
  • 0 likes

Issues with connecting phone courier with premium subscription

I want to change from paying for my premium Spotify subscription by gift cards & PayPal to linking my Spotify account with my M1 phone courier account. PlanCurrently on last 6 days of premium. CountrySingapore Device(iPhone X, bought 2017)Operating S...

Visitor

I want to change from paying for my premium Spotify subscription by gift cards & PayPal to linking my Spotify account with my M1 phone courier account.  Plan Currently on last 6 days of pr...

Luan

Spotify Star

673 Views

1 replies

0 likes

  • 673 Views
  • 1 replies
  • 0 likes

Family plan

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

Casual Listener

None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macb...

Billy-J

Spotify Star

871 Views

3 replies

0 likes

  • 871 Views
  • 3 replies
  • 0 likes

Had a 1 mon. Trial. Charged 9.99, canceled. Now lost premium

So a month ago, I tried out the one month trial. Haven't used it much lately. Forgot about the auto renewal and it charged me 9.99 a little ago. Not a big deal. I canceled my premium subscription so it won't autorenew. Now, I lost all premium benefit...

Visitor

So a month ago, I tried out the one month trial. Haven't used it much lately. Forgot about the auto renewal and it charged me 9.99 a little ago. Not a big deal. I canceled my premium subscription so ...

Billy-J

Spotify Star

510 Views

1 replies

0 likes

  • 510 Views
  • 1 replies
  • 0 likes