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Solved!! Access to Hulu not working

PlanPremium IndividualCountryUSA My Question or IssueHello! I have Premium Individual and am grandfathered in to "Access to Hulu." I cannot access Hulu when trying to login via username and password. I've tried logging into Hulu through my Spotify Ac...

Casual Listener

ssurrounds

Visitor

69123 Views

31 replies

2 likes

Account
  • 69123 Views
  • 31 replies
  • 2 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

154622 Views

69 replies

10 likes

Premium for Family
  • 154622 Views
  • 69 replies
  • 10 likes

Solved!! I bought a Card and it wont work because it was damaged

PlanFree/PremiumCountryATDevice(iPhone 7)Operating System(iOS) My Question or IssueI bought a Card and it wont work because it is damaged

Visitor

Plan Free/Premium Country AT Device (iPhone 7) Operating System (iOS)   My Question or Issue I bought a Card and it wont work because it is damaged

Brunelicia

Community Legend

1766 Views

1 replies

0 likes

  • 1766 Views
  • 1 replies
  • 0 likes

Unable to subscribe cause of test months

I want to subscribe to spotify on a monthly basis (not yearly!) and I have the following options: Family (I just want one account so nope)Premium Monthly (that'd be fine but comes with a 3 months test version)Premium Student (I want this one, it says...

Visitor

I want to subscribe to spotify on a monthly basis (not yearly!) and I have the following options:   Family (I just want one account so nope) Premium Monthly (that'd be fine but comes with a 3...

Billy-J

Spotify Star

709 Views

1 replies

0 likes

  • 709 Views
  • 1 replies
  • 0 likes

I did, but she wants to pay again

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue *community rock star edit - removed personal info*

Regular

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...

Billy-J

Spotify Star

1927 Views

9 replies

0 likes

  • 1927 Views
  • 9 replies
  • 0 likes

Advance family subscription charge

My family plan is automatically renewed every 17 of each month, but I need it to be on the 1st of each month

Casual Listener

  My family plan is automatically renewed every 17 of each month, but I need it to be on the 1st of each month

Billy-J

Spotify Star

1034 Views

1 replies

0 likes

  • 1034 Views
  • 1 replies
  • 0 likes

No cambiar o restablecer mi contrasena

Estoy tratando de cambiar mi contrasena por que ya no la recuerdo , pero al momento de tratar de hacerlo no me reconoce ni el usuario ni el email.

Newbie

Estoy tratando de cambiar mi contrasena por que ya no la recuerdo , pero al momento de tratar de hacerlo no me reconoce ni el usuario ni el email.  

OneByBoo

Roadie

782 Views

1 replies

0 likes

  • 782 Views
  • 1 replies
  • 0 likes

I paid for spotify premium but i dont have it.

I am using a Samsung A50 to sign up for Spotify Premium. My Spotify account (m7kvu8u935clzzc8zg5biyrpa) had already complete the payment, but I didn't get my Spotify Premium. It sends me a message that stated: "MYR4.00 AT Spotify P0C8B2500A SE".

Visitor

I am using a Samsung A50 to sign up for Spotify Premium. My Spotify account (m7kvu8u935clzzc8zg5biyrpa) had already complete the payment, but I didn't get my Spotify Premium. It sends me a message th...

OneByBoo

Roadie

435 Views

1 replies

0 likes

  • 435 Views
  • 1 replies
  • 0 likes

I upgrade to Premium and got confirmation for the payment but the accounct is still on free program

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Billy-J

Spotify Star

894 Views

4 replies

0 likes

  • 894 Views
  • 4 replies
  • 0 likes

Solved!! Not eligible for a promo

PlanPremiumCountry Philippines DeviceSamsung Galaxy S10+Operating SystemAndroid Pie My Question or IssueBeen paying spotify premium via card, but for this month i would like to pay via mobile promo, but it says that im not eligible for that offer

Casual Listener

Plan Premium Country  Philippines  Device Samsung Galaxy S10+ Operating System Android Pie   My Question or Issue Been paying spotify premium via card, but for this month i w...

Lorencio

Casual Listener

922 Views

2 replies

0 likes

Not eligible
Premium features disabled
Spotify premium problem
  • 922 Views
  • 2 replies
  • 0 likes

Cobrança indevida de R$10,00!!!

Boa noite, recentemente criei essa conta e peguei a promoção de 3 meses por R$1,99, e hoje apareceu no meu extrato online uma cobrança de R$10,00 pelo spotify, mas não fiz nenhuma subscrição, o que posso fazer pra cancelar esses R$10,00 ???PlanPREMIU...

Newbie

Boa noite, recentemente criei essa conta e peguei a promoção de 3 meses por R$1,99, e hoje apareceu no meu extrato online uma cobrança de R$10,00 pelo spotify, mas não fiz nenhuma subscrição, o que p...

Rene01

Community Legend

417 Views

1 replies

0 likes

  • 417 Views
  • 1 replies
  • 0 likes

Unable to purchase premium because my country isn't in the list

Plan — free, but I wanted to purchase the premiumCountry — I'm came from Russia but I now live in the Czech Republic My Question or Issue:I was trying to purchase the Premium. I filled in my debit card deatails but I couldn't pay. It was written that...

Visitor

Plan — free, but I wanted to purchase the premium Country — I'm came from Russia but I now live in the Czech Republic   My Question or Issue: I was trying to purchase the Premium. I filled i...

Rene01

Community Legend

657 Views

1 replies

0 likes

Payment
Premium
Subscription
  • 657 Views
  • 1 replies
  • 0 likes

Solved!! Cancelled Premium but STill Chrged

PlanNow free but used to be premiumCountry IrelandDeviceLaptop+Samsung J3Operating SystemWindows 10+ Android My Question or IssueMy Spotify premium was due on 22/08/2019 but I didn't have the money to afford it so I cancelled it on that day. But a fe...

Casual Listener

Plan Now free but used to be premium Country  Ireland Device Laptop+Samsung J3 Operating System Windows 10+ Android   My Question or Issue My Spotify premium was due on 22/08/2019...

Noah

Community Legend

1024 Views

5 replies

0 likes

  • 1024 Views
  • 5 replies
  • 0 likes

Student subscription changed to full premium without any notification

PlanPremiumCountryGreeceDevice(PC,Huawei smartphone)Operating System( Android, Windows 10) My Question or IssueI have spotify premium for a bit over a year today I noticed that I have been charged with full price for the last 5 months so almost 20 eu...

Visitor

Plan Premium Country Greece Device (PC,Huawei smartphone) Operating System ( Android, Windows 10)   My Question or Issue I have spotify premium for a bit over a year today I noticed th...

Billy-J

Spotify Star

391 Views

1 replies

0 likes

  • 391 Views
  • 1 replies
  • 0 likes

Premium duo issue

PlanPremium duoCountry Device Operating System(iOS and Android My Question or IssueTengo el plan premium duo y no es posible escuchar música de manera independiente en un segundo dispositivo.

Visitor

Plan Premium duo Country   Device   Operating System (iOS  and  Android   My Question or Issue Tengo el plan premium duo y no es posible escuchar música de manera i...

Brunelicia

Community Legend

381 Views

1 replies

0 likes

  • 381 Views
  • 1 replies
  • 0 likes

Subscription

Hey, Can I buy a subscription from Romania, if I am from US? 

Casual Listener

Hey, Can I buy a subscription from Romania, if I am from US?  

Loxer

Community Legend

409 Views

1 replies

0 likes

  • 409 Views
  • 1 replies
  • 0 likes

Payment failed. Please try again later or use a different card

PlanFree/PremiumCountrySouth Africa My Question or IssueMy bank card that I was using expired last month after Spotify deducted from my account. Now with the new card that I have when I input the details it tells me that the payment has failed. I hav...

Casual Listener

Plan Free/Premium Country South Africa   My Question or Issue My bank card that I was using expired last month after Spotify deducted from my account. Now with the new card that I have whe...

Luan

Spotify Star

962 Views

3 replies

0 likes

  • 962 Views
  • 3 replies
  • 0 likes

Superuser Contribution My spotify premium is still on spotify free

I have already read the other threads where the mods commented but this methods do not work for me. Ive got email from spotify and logged in with the username given to me but i still have spotify free. Neither have i accidently made a 2nd account usi...

Casual Listener

I have already read the other threads where the mods commented but this methods do not work for me. Ive got email from spotify and logged in with the username given to me but i still have spotify fre...

Guido

Spotify Legend

636 Views

3 replies

0 likes

  • 636 Views
  • 3 replies
  • 0 likes

Changing plan from premium to family plan

Plan premium family plan CountryIreland DeviceHonor 10 My Question or IssueI started Spotify on the 99cent for 3 months offer, this officially ended and I was charged 9.99 euro to stay on the premium plan. I wasn't notified that I was going to be cha...

Visitor

  Plan premium family plan  Country Ireland  Device Honor 10   My Question or Issue I started Spotify on the 99cent for 3 months offer, this officially ended and I was cha...

Billy-J

Spotify Star

641 Views

1 replies

0 likes

  • 641 Views
  • 1 replies
  • 0 likes

[Subscription] Paid for sub, but my premium isn't available

PlanPremiumCountryNetherlandsDeviceAcer LaptopOperating SystemWindows 10 My Question or IssueHello!I recently decided to buy a Premium subscription again after a few months.The payment went well, but when I was done with the payment it gave me an err...

Casual Listener

Plan Premium Country Netherlands Device Acer Laptop Operating System Windows 10   My Question or Issue Hello! I recently decided to buy a Premium subscription again after a few months...

Billy-J

Spotify Star

563 Views

3 replies

0 likes

  • 563 Views
  • 3 replies
  • 0 likes

Solved!! Gift card not used as payment for premium

So I bought and placed a gift card on my account and once I was taken off the family plan I was never charged for premium afterwords. I want to use the gift card but I'm not sure how to use the gift card to get premium or if it is now a waste.

Casual Listener

So I bought and placed a gift card on my account and once I was taken off the family plan I was never charged for premium afterwords. I want to use the gift card but I'm not sure how to use the gift ...

Billy-J

Spotify Star

850 Views

5 replies

1 likes

  • 850 Views
  • 5 replies
  • 1 likes

En mi tarjeta de Spotify aparece error al ingresar el código

Al momento de ingresar el código de mi tarjeta de Spotify me marca error y la tarjeta si fue activada al comprarla, ademas ya intenté ayudarme con la información de Spotify sobre las gift cards y no me ayudó

Casual Listener

Al momento de ingresar el código de mi tarjeta de Spotify me marca error y la tarjeta si fue activada al comprarla, ademas ya intenté ayudarme con la información de Spotify sobre las gift cards y no ...

Luan

Spotify Star

723 Views

1 replies

0 likes

  • 723 Views
  • 1 replies
  • 0 likes