Announcements
The Spotify Stars Program: Celebrating Values Week!

Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 4845 Views
  • 23 replies
  • 2 likes
  • 4845 Views
  • 23 replies
  • 2 likes

Superuser Contribution Premium Student subscription

PlanPremiumCountryThe Netherlands Device-Operating System- My Question or Issue Recently I found out that Spotify still costs €10 for me, even though I'm registered as a Student till the 19th of October next year (2019). I signed up for it almost 3 m...

  • Casual Listener
  • Plan Premium Country The Netherlands   Device - Operating System -   My Question or Issue  Recently I found out that Spotify still costs €10 for me, even though I'm reg...
  • Guido
  • Spotify Legend
  • 224 Views
  • 1 replies
  • 0 likes
  • 224 Views
  • 1 replies
  • 0 likes

Superuser Contribution Descontaron de mi tarjeta pero no activa Premium

Hola Buenos dias,El dia 10/12/2018 me descontaron del paquete de premiun familiar, pero hasta el momento aun no me activan el premiun y mi familia que estaba suscrita ya no esta en mi lista... ya pasaron 48 horas y hasta el momento no me activan el p...

  • Newbie
  • Hola Buenos dias, El dia 10/12/2018 me descontaron del paquete de premiun familiar, pero hasta el momento aun no me activan el premiun y mi familia que estaba suscrita ya no esta en mi lista... ya p...
  • Guido
  • Spotify Legend
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

I've got 2 payments after upgrade to family

PlanPremium / FamilyCountry Thailand My Question or IssueYesterday I upgraded my subscription from free to premium, then from medium to family.I chose my mobile network operator for payment at first. But after I upgraded to family I set my payment to...

  • Newbie
  • Plan Premium / Family Country  Thailand  My Question or Issue Yesterday I upgraded my subscription from free to premium, then from medium to family. I chose my mobile network operator...
  • Billy-J
  • Spotify Star
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Solved!! *solved*

*can be removed*

  • Newbie
  • *can be removed*
  • Billy-J
  • Spotify Star
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes

Von normal Premium zu Familien abo

Ich bin im November vom normalen Abonnement zum Familienvertrag gewechselt. Muss ich jetzt die geforderten 9,99€ noch bezahlen? Man bezahlt soweit ich weiß immer für den kommenden Monat, somit sollten die geforderten 9,99€ die über Klarna laufen über...

  • Casual Listener
  • Ich bin im November vom normalen Abonnement zum Familienvertrag gewechselt. Muss ich jetzt die geforderten 9,99€ noch bezahlen? Man bezahlt soweit ich weiß immer für den kommenden Monat, somit sollte...
  • Billy-J
  • Spotify Star
  • 453 Views
  • 3 replies
  • 0 likes
  • 453 Views
  • 3 replies
  • 0 likes

Not elligible for monthly subscription offer

PlanFreeCountry Philippines DeviceSony Xperia Operating SystemAndroid My Question or IssueMy year subscription just ended on Dec. 13. I used a visa card last year to subscibe for that. Now Dec. 14 I'm trying to get the monthly subscription but I keep...

  • Newbie
  • Plan Free Country  Philippines  Device Sony Xperia  Operating System Android   My Question or Issue My year subscription just ended on Dec. 13. I used a visa card last y...
  • Jose_M
  • Spotify Star
  • 351 Views
  • 1 replies
  • 0 likes
  • Mobile
    Subscription
  • 351 Views
  • 1 replies
  • 0 likes

Premium não ativado

Paguei o premium com o cartão de crédito, já constou na fatura o pagamento, porem o meu premium ainda não foi ativado e eu não recebi nenhum email sobre isso.Ta ai o Print da fatura.

  • Regular
  • Paguei o premium com o cartão de crédito, já constou na fatura o pagamento, porem o meu premium ainda não foi ativado e eu não recebi nenhum email sobre isso. Ta ai o Print da fatura.
  • Karolmaia2
  • Regular
  • 314 Views
  • 6 replies
  • 0 likes
  • 314 Views
  • 6 replies
  • 0 likes

DÚVIDAS SOBRE ASSINATURA

OLÁ, GOSTARIA DE UMA INFORMAÇÃO REFERENTE AOS PAGAMENTOS, NA DATA DE ONTEM 11/12/2018 FIZ A ASSINATURA DO PLANO PREMIUM E RECEBI O RECIBO POR E-MAIL MAS LOGO DEPOIS MUDEI PARA O PLANO PREMIUM FAMILIAR, EU RECEBEREI UM DESCONTO DE 1,99 NA PRÓX FATURA?...

  • Newbie
  • OLÁ, GOSTARIA DE UMA INFORMAÇÃO REFERENTE AOS PAGAMENTOS, NA DATA DE ONTEM 11/12/2018 FIZ A ASSINATURA DO PLANO PREMIUM E RECEBI O RECIBO POR E-MAIL MAS LOGO DEPOIS MUDEI PARA O PLANO PREMIUM FAMILIA...
  • Bittencourt
  • Spotify Star
  • 328 Views
  • 1 replies
  • 0 likes
  • Premium
  • 328 Views
  • 1 replies
  • 0 likes

Superuser Contribution My account

I change back to my old phone. When I tried to log in on my app it didn't work. I tried to change the passord but could not get in. I logged in with Facebook but then all of my playlists where gone and my premium family account and card information w...

  • Visitor
  • I change back to my old phone. When I tried to log in on my app it didn't work. I tried to change the passord but could not get in. I logged in with Facebook but then all of my playlists where  ...
  • Daisy
  • Spotify Legend
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Superuser Contribution Discover Weekly Not Updating

PlanPremium FamilyCountry USADeviceiPhone X, Windows PC, iPadOperating SystemiOS Windows 10 My Question or Issue Discover weekly did not update on Monday. I have deleted the app, signed out everywhere, and yet it is now Tuesday and still no song upda...

  • Newbie
  •   Plan Premium Family Country  USA Device iPhone X, Windows PC, iPad Operating System iOS Windows 10   My Question or Issue  Discover weekly did not update on Monday.&n...
  • Guido
  • Spotify Legend
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify won't allow sign in other than linked with Facebook

PlanPremium (Family)Country USADeviceSamsung Galaxy 9 My Question or Issue My premium family subscription was allowed to lapse by mistake and was subsequently cancelled. When I restarted it the next day, I had to re-invite my family members. My son w...

  • Casual Listener
  • Plan Premium (Family) Country  USA Device Samsung Galaxy 9   My Question or Issue  My premium family subscription was allowed to lapse by mistake and was subsequently cancelled...
  • Guido
  • Spotify Legend
  • 158 Views
  • 2 replies
  • 0 likes
  • 158 Views
  • 2 replies
  • 0 likes

Superuser Contribution two or more listen in house with echo

Hello, is possible with a family account play different music in different echo (in the same house??)..Amazon do it, but i don't like it! Thanks

  • Casual Listener
  •   Hello, is possible with a family account play different music in different echo (in the same house??).. Amazon do it, but i don't like it!  Thanks
  • Jemi
  • Spotify Legend
  • 265 Views
  • 3 replies
  • 0 likes
  • 265 Views
  • 3 replies
  • 0 likes

Paying for premium but still showing as free

My Question or Issue I’ve paid for premium since September but my account is still on free subscription. I’ve logged in and out, tried on various different devices but still nothing??

  • Casual Listener
  •     My Question or Issue  I’ve paid for premium since September but my account is still on free subscription. I’ve logged in and out, tried on various different devices but still no...
  • OneByBoo
  • Roadie
  • 506 Views
  • 4 replies
  • 0 likes
  • 506 Views
  • 4 replies
  • 0 likes

Solved!! re-subscribe

if I cancel my premium subscription and resubscribe later, will I lose my playlists and the music saved in my library?

  • Casual Listener
  • if I cancel my premium subscription and resubscribe later, will I lose my playlists and the music saved in my library?
  • pzydria
  • Casual Listener
  • 287 Views
  • 2 replies
  • 0 likes
  • 287 Views
  • 2 replies
  • 0 likes

Moved to another country and can I can't buy premium here

My Question or IssueHi!I've recently moved to another country (from Latvia to Russia) and I kind of didn't expect that Spotify doesn't really work in Russia. But it's ok, I get why. What I don't get is why I can't subscribe to premium. Listen ANYwher...

  • Newbie
  •   My Question or Issue Hi! I've recently moved to another country (from Latvia to Russia) and I kind of didn't expect that Spotify doesn't really work in Russia. But it's ok, I get why. What ...
  • Maxim
  • Spotify Star
  • 314 Views
  • 1 replies
  • 0 likes
  • 314 Views
  • 1 replies
  • 0 likes

Gift Card

I just bought a global spotify gift card for 10 dollars and I cant redeem it even though my country (Bahrain) has spotify. Now, I cant refund the gift card. Can someone please tell me how to redeem this gift card. I tried the redeem option in the acc...

  • Casual Listener
  •      I just bought a global spotify gift card for 10 dollars and I cant redeem it even though my country (Bahrain) has spotify. Now, I cant refund the gift card. Can someone please t...
  • Maxim
  • Spotify Star
  • 447 Views
  • 3 replies
  • 0 likes
  • 447 Views
  • 3 replies
  • 0 likes

Superuser Contribution Subscription failed

Hello, ive tried to purchase for Premium with student discount, ive payed 3.49, ive payed, but now it says that i have already payed 3.49, but i still dont have a premium and i dont have my 3.49 :cI also have send all information, that confirms that ...

  • Newbie
  • Hello, ive tried to purchase for Premium with student discount, ive payed 3.49, ive payed, but now it says that i have already payed 3.49, but i still dont have a premium and i dont have my 3.49 :c ...
  • Daisy
  • Spotify Legend
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Superuser Contribution Help!

Hola una pregunta queria saber si hay otro plan para compartir mi cuenta con otra persona? Es que el familiar es para 6 personas creo y no quiero ese porque solo lo quiero compartir con una persona mas

  • Newbie
  • Hola una pregunta queria saber si hay otro plan para compartir mi cuenta con otra persona? Es que el familiar es para 6 personas creo y no quiero ese porque solo lo quiero compartir con una persona m...
  • Daisy
  • Spotify Legend
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student discount

So i was trying to get the student discount but so i went in provided my credit card and was charged then i couldn't find my school and i couldn't find a cancel button so i closed the page and Now i need my money to be refunded

  • Newbie
  • So i was trying to get the student discount but so i went in provided my credit card and was charged then i couldn't find my school and i couldn't find a cancel button so i closed the page and Now i ...
  • Daisy
  • Spotify Legend
  • 312 Views
  • 1 replies
  • 0 likes
  • 312 Views
  • 1 replies
  • 0 likes