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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 4119 Views
  • 23 replies
  • 2 likes
  • 4119 Views
  • 23 replies
  • 2 likes

Superuser Contribution Isn't Premium ad-free?

PlanPremiumCountry NorwayDeviceDesktop / webplayerOperating SystemWin10 My Question or IssueI'm paying for a service that's supposedly ad-free. Today I got a 30 second non-skipable commercial when trying to play the following playlist: https://open.s...

  • Casual Listener
  • Plan Premium Country  Norway Device Desktop / webplayer Operating System Win10   My Question or Issue I'm paying for a service that's supposedly ad-free. Today I got a 30 second n...
  • Guido
  • Spotify Legend
  • 672 Views
  • 4 replies
  • 0 likes
  • 672 Views
  • 4 replies
  • 0 likes

Superuser Contribution Subscription problems.

PlanFree/PremiumCountry UK My Question or Issue I wish to cancel my "Premium" subscription but when I go into my account, it says I'm on "Free" and to subscribe to "Premium"...I'm being charged £9.99 a month, which can be verified by my credit card c...

  • Casual Listener
  • Plan Free/Premium Country UK   My Question or Issue  I wish to cancel my "Premium" subscription but when I go into my account, it says I'm on "Free" and to subscribe to "Premium"...I'm...
  • Guido
  • Spotify Legend
  • 347 Views
  • 3 replies
  • 0 likes
  • 347 Views
  • 3 replies
  • 0 likes

Superuser Contribution Subscription with Vodafone but still being charged

PlanPremium (through Vodafone)Country UKDeviceSamsung Galaxy S9 plusOperating SystemAndroid My Question or IssueHi,I have a premium sub through my Vodafone account but have noticed that I have been charged £9.99 every month by spotify since activatin...

  • Regular
  • Plan Premium (through Vodafone) Country  UK Device Samsung Galaxy S9 plus Operating System Android   My Question or Issue Hi, I have a premium sub through my Vodafone account but...
  • Guido
  • Spotify Legend
  • 1052 Views
  • 9 replies
  • 0 likes
  • 1052 Views
  • 9 replies
  • 0 likes

PAYMENT PROBLEMS - Not able to update payment details

PlanPremiumCountry ItalyDevice,honor 9Operating SystemAndroid My Question or Issue I forgot to update my payment details with the new credit card. Now my account has changed automatically in free account and I cannot add or modify payment options bec...

  • Newbie
  • Plan Premium Country  Italy Device, honor 9 Operating System Android   My Question or Issue  I forgot to update my payment details with the new credit card. Now my account ha...
  • OneByBoo
  • Roadie
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged and status didn’t changed

I was charged on my credit card but didn’t received a receipt and my status hasn’t changed from free. i already tried to log out and log in

  • Newbie
  • I was charged on my credit card but didn’t received a receipt and my status hasn’t changed from free.   i already tried to log out and log in
  • Guido
  • Spotify Legend
  • 268 Views
  • 3 replies
  • 0 likes
  • 268 Views
  • 3 replies
  • 0 likes

Premium Offline- can't use data for anything.

I've always had Spotify premium and used to be able to listen to undownloaded songs and radio stations. But for a while now I haven't been able to listen to anything unless iveI downloaded it and it sucks because I love using the radio when I'm out a...

  • Newbie
  • I've always had Spotify premium and used to be able to listen to undownloaded songs and radio stations. But for a while now I haven't been able to listen to anything unless iveI downloaded it and it ...
  • Billy-J
  • Spotify Star
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

20 AED/month when clicking but €9,99 when applying?

So when I click the "Upgrade" button in the spotify app I get sent to my browser and I see "19.99 AED/month free trial for 3 months" and I think (Oh that's really cool)I then later try to convert the €9,99 to AEDand it says 41 AED not 19.99, so wth i...

  • Newbie
  • So when I click the "Upgrade" button in the spotify app I get sent to my browser and I see "19.99 AED/month free trial for 3 months" and I think (Oh that's really cool) I then later try to convert t...
  • Billy-J
  • Spotify Star
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Still Free User after buying premuim

Hi, i subscriped premium for my account, paid via paypal and my account is still spotify free.The FAQ hints didn't help - hope you can.

  • Visitor
  • Hi,   i subscriped premium for my account, paid via paypal and my account is still spotify free. The FAQ hints didn't help - hope you can.
  • Billy-J
  • Spotify Star
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

Spotify Content localisation issue

PlanPremiumCountry DeviceiPhone 8Operating SystemiOS 10 My Question or Issue I reside in Netherlands, but I don't speak Dutch. I want to see the podcasts that are in languages that I understand, and instead I'm getting podcasts in Dutch. I think this...

  • Newbie
  • Plan Premium Country   Device iPhone 8 Operating System iOS 10   My Question or Issue  I reside in Netherlands, but I don't speak Dutch. I want to see the podcasts that are i...
  • Maxim
  • Spotify Star
  • 237 Views
  • 1 replies
  • 0 likes
  • 237 Views
  • 1 replies
  • 0 likes

Cancelled subscription but still charged even it says on account settings:free

My Question or IssueI cancelled my subscription for spotify, it says on my account that its free, so i cant listen my playlists or smth, but spotify still charged me £9,99. What do i do? How can i get refund?

  • Newbie
  •     My Question or Issue I cancelled my subscription for spotify, it says on my account that its free, so i cant listen my playlists or smth, but spotify still charged me £9,99. What do ...
  • OneByBoo
  • Roadie
  • 270 Views
  • 1 replies
  • 1 likes
  • 270 Views
  • 1 replies
  • 1 likes

Superuser Contribution Free Google Home Mini

PlanFamilyCountry U.S. My Question or Issue Whenever I try to accept my free google home mini at the google store, it says the discount code has automatically been applied, but when i get to checkout, it still tries to charge me. When I contacted goo...

  • Visitor
  • Plan Family Country  U.S.   My Question or Issue  Whenever I try to accept my free google home mini at the google store, it says the discount code has automatically been applied,...
  • mms83-us
  • Casual Listener
  • 1803 Views
  • 12 replies
  • 1 likes
  • 1803 Views
  • 12 replies
  • 1 likes

Não consigo criar conta premium

PlanFreeCountry Brasil My Question or Issue Não consigo proceder para efetuar pagamento para pegar conta premium. Tentei de diversas formas. Inclusive por boleto eu não consigo.

  • Casual Listener
  • Plan Free Country  Brasil     My Question or Issue  Não consigo proceder para efetuar pagamento para pegar conta premium. Tentei de diversas formas. Inclusive por boleto eu...
  • Bittencourt
  • Spotify Star
  • 374 Views
  • 5 replies
  • 0 likes
  • 374 Views
  • 5 replies
  • 0 likes

Superuser Contribution Charged double

I have a premium account but on my phone Spotify continues te ask to upgrade to premium and I can't just premium features on it. So last week I used the upgrade function on my phone, and I hoped it would sync with my excisting premium account but it ...

  • Newbie
  • I have a premium account but on my phone Spotify continues te ask to upgrade to premium and I can't just premium features on it. So last week I used the upgrade function on my phone, and I ...
  • Daisy
  • Spotify Legend
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

Superuser Contribution (Malaysia) using Maybank Debit Card cannot subscription for premium

help.PlanFree/PremiumCountry MalaysiaDevice(iPhone 6, ipad 10.5 2017)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • help. Plan Free/Premium Country  Malaysia Device (iPhone 6, ipad 10.5 2017) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Jemi
  • Spotify Legend
  • 2075 Views
  • 1 replies
  • 0 likes
  • 2075 Views
  • 1 replies
  • 0 likes

Superuser Contribution Error de cobro en plan familiar

Hola, Buenas noches. Esta semana tuve un problema con el plan familiar. Lo contrate el 30 de octubre de 2018 y apenas 18 días después me pide el pago de nuevo. En la sección de recibos en la cuenta, no me aparece ese último pago pero en el historial ...

  • Newbie
  • Hola, Buenas noches.  Esta semana tuve un problema con el plan familiar.  Lo contrate el 30 de octubre de 2018 y apenas 18 días después me pide el pago de nuevo.  En la sección de r...
  • Jemi
  • Spotify Legend
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Superuser Contribution MOLESTA

Porque estan ofreciendo cuentas a 3 neses por 0.99 y a mi me hab cobrado 3 meses a 18.90 PORQUE QUE INJUSTO!!!!!

  • Newbie
  • Porque estan ofreciendo cuentas a 3 neses por 0.99 y a mi me hab cobrado  3 meses a 18.90 PORQUE QUE INJUSTO!!!!!     
  • Jemi
  • Spotify Legend
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paid for premium account that didn't have email id saved and now can't access that account

PlanFree/Premium [family plan on the main account, which I can't access anymore]Country USDeviceLaptop/smartphoneOperating Systemwindows/android My Question or Issue I did have a spotify account. However, I logged in using FB login today to upgrade t...

  • Visitor
  • Plan Free/Premium [family plan on the main account, which I can't access anymore] Country  US Device Laptop/smartphone Operating System windows/android   My Question or Issue &nbs...
  • Jemi
  • Spotify Legend
  • 371 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 371 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changing Premium from Family to Student

PlanPremium Student/FamilyCountry Us My Question or Issue I am trying to switch my account from Family to Student. I have been verified for a Student account, however everytime I go to sign up for it, it will take me to the page that says "You're Ver...

  • Newbie
  • Plan Premium Student/Family Country  Us   My Question or Issue  I am trying to switch my account from Family to Student. I have been verified for a Student account, however every...
  • Jemi
  • Spotify Legend
  • 4788 Views
  • 1 replies
  • 0 likes
  • 4788 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have student premium with Showtime and Hulu, how do I cancel Showtime and Hulu?

I have a subscription to Spotify Student Premium with Hulu and Showtime. I would like to cancel my subscription to Hulu and Showtime, as I am now getting billed for them. How do I cancel my subscription to Hulu and Showtime?

  • Newbie
  • I have a subscription to Spotify Student Premium with Hulu and Showtime. I would like to cancel my subscription to Hulu and Showtime, as I am now getting billed for them. How do I cancel my subscript...
  • Jemi
  • Spotify Legend
  • 901 Views
  • 1 replies
  • 0 likes
  • 901 Views
  • 1 replies
  • 0 likes