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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

130869 Views

69 replies

10 likes

Premium for Family
  • 130869 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

Yordan

Moderator

63007 Views

87 replies

4 likes

  • 63007 Views
  • 87 replies
  • 4 likes

Spotify from UK to UAE

Hi. I am operating on Android and my husband iPhone. We are both currently on UK Spotify premium plans using the Vodafone plan, works fine here where we now live in Dubai UAE. I use a lot playlists. We now want to change over as our UK plan has finis...

Newbie

Hi.  I am operating on Android and my husband iPhone.  We are both currently on UK Spotify premium plans using the Vodafone plan, works fine here where we now live in Dubai UAE. I use a l...

OneByBoo

Roadie

886 Views

1 replies

0 likes

  • 886 Views
  • 1 replies
  • 0 likes

Spotify no longer pairing to my amazon echo/alexa account

So the other day I received the below email from Spotify. Hi To protect your Spotify account, we've reset your password due to detected suspicious activity. You need to create a new password to log back in. Just click the big green button. RESET PASS...

Regular

So the other day I received the below email from Spotify. Hi To protect your Spotify account, we've reset your password due to detected suspicious activity. You need to create a new password to log b...

rollingstones44

Newbie

2356 Views

3 replies

2 likes

  • 2356 Views
  • 3 replies
  • 2 likes

Ya no cuento con Plan familiar Premium y me llegó cargo del mismo a mí tarjeta

Llevo 2 meses sin contratar el Plan familiar Premium, sin embargo el día de ayer (28 de mayo) se me acaba de hacer el cargo del mismo($149.00). Hoy en día sólo uso el Premium personal.

Newbie

Llevo 2 meses sin contratar el Plan familiar Premium, sin embargo el día de ayer (28 de mayo) se me acaba de hacer el cargo del mismo($149.00). Hoy en día sólo uso el Premium personal.

Billy-J

Spotify Star

731 Views

1 replies

0 likes

  • 731 Views
  • 1 replies
  • 0 likes

Hulu subscription got cancelled?

Plan:PremiumCountry: USA Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hello, So for the last few years I have been on the student premium plan which included Hul...

Newbie

Plan: Premium Country: USA   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  ...

Billy-J

Spotify Star

740 Views

1 replies

0 likes

Hulu
Hulu-spotify
Subscription
  • 740 Views
  • 1 replies
  • 0 likes

“Win Back” offers... how to get one!?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have had a Spotify free trial already, but I understand that Spotify has “win back” offers ...

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have ...

Billy-J

Spotify Star

1885 Views

1 replies

0 likes

  • 1885 Views
  • 1 replies
  • 0 likes

got a refund but wheres my money

Plansamsung galaxy 7idk My Question or Issueso i got a refund but i donnot no wheee the money went to

Casual Listener

Plan samsung galaxy 7 idk   My Question or Issue so i got a refund but i donnot no wheee the money went to

Billy-J

Spotify Star

860 Views

5 replies

0 likes

  • 860 Views
  • 5 replies
  • 0 likes

Superuser Contribution 0,99 cents Premium won't activate

PlanFree/PremiumCountryThe Netherlands DeviceSamsung Galaxy S9Operating SystemAndroid My Question or IssueMy Spotify account did not switch to Premium after i got the 3 months for 0,99 cents deal. It says that there has been subscripted 0,99 cents on...

Casual Listener

  Plan Free/Premium Country The Netherlands   Device Samsung Galaxy S9 Operating System Android   My Question or Issue My Spotify account did not switch to Premium after i ...

Esmeepompert

Casual Listener

699 Views

4 replies

1 likes

  • 699 Views
  • 4 replies
  • 1 likes

Hulu subscription link not appearing

I have been paying the 12.99/mo for years now and have recently just signed up for the student discount that also includes Hulu. However, I have not been able to find any link on my account overview that will allow me to link and activate Hulu. I hav...

Newbie

I have been paying the 12.99/mo for years now and have recently just signed up for the student discount that also includes Hulu. However, I have not been able to find any link on my account overview ...

Billy-J

Spotify Star

391 Views

1 replies

0 likes

  • 391 Views
  • 1 replies
  • 0 likes

Solved!! Premium bezahlt, Laufzeit noch einen Monat, aber bei Buchung auf FREE zurückgesetzt

Hallo, ich habe Spotify immer über die Geschenk karten bezahlt und das halt immer für einen extra Monat im voraus. Naja, dann wurde das Konto mal kurzzeitig, warum auch immer, auf Family versetzt, was ich aber wieder auf normales Premium (nach ein pa...

Casual Listener

Hallo, ich habe Spotify immer über die Geschenk karten bezahlt und das halt immer für einen extra Monat im voraus. Naja, dann wurde das Konto mal kurzzeitig, warum auch immer, auf Family versetzt, wa...

Luan

Spotify Star

1226 Views

3 replies

0 likes

  • 1226 Views
  • 3 replies
  • 0 likes

Cant download Songs

Good Morning, I am from Germany and I am not able to download Songs for 2 days now. Premium is activated (It says so in the Website, it is the Student version). And as far as I see, the other premium Features like skip, like or choose a Free Song of ...

Newbie

Good Morning, I am from Germany and I am not able to download Songs for 2 days now. Premium is activated (It says so in the Website, it is the Student version). And as far as I see, the other premium...

OneByBoo

Roadie

433 Views

1 replies

0 likes

  • 433 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I redeem Google Home Mini?

PlanPremiumCountryCanadaDeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question or IssueI purchased a premium spotify account, how do i redeem my Google Home Mini? Never received an email. The promo goes until May 31 in Canada

Casual Listener

Plan Premium Country Canada Device Samsung Galaxy 9 Operating System Android Oreo   My Question or Issue I purchased a premium spotify account, how do i redeem my Google Home Mini...

Katerina

Spotify Legend

692 Views

3 replies

0 likes

Google Home Mini
  • 692 Views
  • 3 replies
  • 0 likes

Annual membership gift

Hello, I would like to purchase a 1 year membership for a friend.I have his email address to setup an account, but where on your website do I click to setup annual account ?

Newbie

Hello,   I would like to purchase a 1 year membership for a friend. I have his email address to setup an account, but where on your website do I click to setup annual account ?

OneByBoo

Roadie

691 Views

1 replies

0 likes

  • 691 Views
  • 1 replies
  • 0 likes

Codigo inválido

Cuando ingreso en códigoDe la tarjeta de regalo Aparece código inválido :'(

Casual Listener

Cuando ingreso en código De la tarjeta de regalo  Aparece código inválido :'(

Brunelicia

Community Legend

769 Views

3 replies

0 likes

Spotify
  • 769 Views
  • 3 replies
  • 0 likes

Premium Account with Hulu

Hello, I have the Individual Premium Plan in the USA. I am trying to find out if I had to enable the Hulu account during the promotional period and since that period is now closed if I am no longer able to activate the Hulu subscription. I can't find...

Casual Listener

Hello,   I have the Individual Premium Plan in the USA.   I am trying to find out if I had to enable the Hulu account during the promotional period and since that period is now closed i...

Billy-J

Spotify Star

707 Views

3 replies

0 likes

  • 707 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cannot connect Hulu and Spotify

I just signed up for Premium, as I had to cancel it a few days ago due to insufficient funds in my account. Now I have the funds, and I had my Hulu paid for through Spotify, but now I am not able to connect the two accounts anymore. I want to know wh...

Newbie

I just signed up for Premium, as I had to cancel it a few days ago due to insufficient funds in my account.  Now I have the funds, and I had my Hulu paid for through Spotify, but now I am not ab...

Peter

Spotify Legend

539 Views

3 replies

1 likes

  • 539 Views
  • 3 replies
  • 1 likes

Superuser Contribution Hulu Linking issues

I’m trying to long in to my Hulu account that was linked to Spotify but it’s not giving me that option I already paid for Spotify premium But it’s not working how to get Hulu working? Anyone Thanks!PlanPremiumCountry USA DeviceiPhone 7Operating Syste...

Newbie

I’m trying to long in to my Hulu account that was linked to Spotify but it’s not giving me that option I already paid for Spotify  premium  But it’s not working how to get Hulu working? Any...

Katerina

Spotify Legend

557 Views

1 replies

0 likes

  • 557 Views
  • 1 replies
  • 0 likes

can't connect to hulu

ive had premium for years now, and am just trying to connect to hulu. half hour later , im still getting no clear way of doing it. Some comments have said to go to "my services" part of my account page, but i don't see any such "my services link" aft...

Newbie

ive had premium for years now, and am just trying to connect to hulu.  half hour later , im still getting no clear way of doing it.  Some comments have said to go to "my services" part of m...

Bethany_Dawn

Community Legend

592 Views

1 replies

1 likes

  • 592 Views
  • 1 replies
  • 1 likes

Got charged for family premium but it's gone

Hello,on May 17th of 2019 I got charged 14,99 euros for our family premium account. But this morning all 5 accounts went from premium to free. We don't know why and we find it strange. I've still got the proof of paying it. I can see it at the subscr...

Newbie

Hello, on May 17th of 2019 I got charged 14,99 euros for our family premium account. But this morning all 5 accounts went from premium to free. We don't know why and we find it strange. I've still g...

OneByBoo

Roadie

371 Views

1 replies

0 likes

  • 371 Views
  • 1 replies
  • 0 likes

Solved!! Premium for students: No answer!

So I tried applying for premium for students.. after filling in all the boxes, they said they would let me know if my application is approved in 2 or 3 days. It's a week after my application and I still didn't hear anything from Spotify. I'm paying 9...

Newbie

So I tried applying for premium for students.. after filling in all the boxes, they said they would let me know if my application is approved in 2 or 3 days. It's a week after my application and I st...

Luan

Spotify Star

462 Views

1 replies

0 likes

  • 462 Views
  • 1 replies
  • 0 likes

Solved!! Family Subscription denied

PlanFree/PremiumCountryAustriaDeviceS8Operating SystemSome Android My Question or IssueHi, i forgot to enter verify my adress. I got switched to a free account. My wife send me an invitation again, but I cannot enter the family anymore and just get a...

Regular

  Plan Free/Premium Country Austria Device S8 Operating System Some Android   My Question or Issue Hi, i forgot to enter verify my adress. I got switched to a free account. ...

Luan

Spotify Star

1671 Views

9 replies

0 likes

  • 1671 Views
  • 9 replies
  • 0 likes