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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 9638 Views
  • 23 replies
  • 2 likes
  • 9638 Views
  • 23 replies
  • 2 likes

Solved!! Is the Starbucks 60 day promo still valid?

Plan60-day Premium TrialCountryUnited States DeviceiPhone 7 My Question or IssueDoes anyone know if the 60-day Starbucks trial is still being offered? I've tried using the link provided in the orginal Starbucks email but it takes me to a page that on...

  • Casual Listener
  • Plan 60-day Premium Trial Country United States   Device iPhone 7   My Question or Issue Does anyone know if the 60-day Starbucks trial is still being offered?  I've tried usi...
  • MeoDio
  • Casual Listener
  • 1973 Views
  • 3 replies
  • 0 likes
  • 1973 Views
  • 3 replies
  • 0 likes

I did a mistake with the plan family

I paid 12 months, thinking it was the family plan, but it turns out that it was not.It has not taken 1 hour since I paidNow I do not know how to recover what I paid and ask for the family plan, what can I do? please. What I do? Sorry, I used translat...

  • Newbie
  •     I paid 12 months, thinking it was the family plan, but it turns out that it was not. It has not taken 1 hour since I paid Now I do not know how to recover what I paid and ask for th...
  • Brunelicia
  • Community Legend
  • 290 Views
  • 1 replies
  • 0 likes
  • 290 Views
  • 1 replies
  • 0 likes

Automatische buchung von premium abo

ich habe spotify guthaben aufgeladen und wollte das family premium abo holen doch ich hatt automatisch irgenwie das normale premium abo was kann ich da machen. Countrygermany DeviceIphone x

  • Casual Listener
  • ich habe spotify guthaben aufgeladen und wollte das family premium abo holen doch ich hatt automatisch irgenwie das normale premium abo was kann ich da machen.    Country germany  ...
  • Brunelicia
  • Community Legend
  • 384 Views
  • 3 replies
  • 0 likes
  • 384 Views
  • 3 replies
  • 0 likes

Charged without notice

PlanPremiumCountry DeviceHuawei p10 liteOperating System Windows 10 My Question or Issue Hello, i bought spotify premium for 5.99 for three months and now, literally 10 mins ago it charded me for another 5.99 for another one month. I didnt even get n...

  • Newbie
  • Plan Premium Country   Device Huawei p10 lite Operating System  Windows 10   My Question or Issue  Hello, i bought spotify premium for 5.99 for three months and now, lit...
  • Brunelicia
  • Community Legend
  • 437 Views
  • 1 replies
  • 0 likes
  • 437 Views
  • 1 replies
  • 0 likes

I forgot all my passwords (on first account)

This is not my original account, I had to make a new one to get help. I am paying for Spotify premium on my first account and I can't remember my Facebook password, or the emails password. I need to cancel my subscription but can't log on. Please hel...

  • Newbie
  •    This is not my original account, I had to make a new one to get help. I am paying for Spotify premium on my first account and I can't remember my Facebook password, or the emails passwo...
  • Brunelicia
  • Community Legend
  • 278 Views
  • 1 replies
  • 0 likes
  • 278 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problema con el pago

Hoy 15 de febrero del 2018 intentente suscribir al plan premium universitario, pero no termine la solicitud y cuando revise mi cuenta del banco me descontento el dinero dos veces, necesito un reembolso de mi dinero

  • Casual Listener
  • Hoy 15 de febrero del 2018 intentente  suscribir al plan premium universitario, pero no termine la solicitud y cuando revise mi cuenta del banco me descontento el dinero dos veces, necesito un r...
  • Daisy
  • Spotify Legend
  • 332 Views
  • 1 replies
  • 0 likes
  • 332 Views
  • 1 replies
  • 0 likes

Los 0.99 por 3 meses resultaron 5.99 por tres meses cargados a mi tarjeta.

PlanPremiumCountry Honduras Device Samsung Galaxy 5 My Question or IssueNo puedo evitar sentirme estafada y enfadada con el servicio de spotify pues inicie a utilizar el mes gratis y continúe al Premium porque me convenció a totalidad la promocion de...

  • Newbie
  •   Plan Premium Country  Honduras   Device Samsung Galaxy 5   My Question or Issue No puedo evitar sentirme estafada y enfadada con el servicio de spotify pues inicie...
  • Billy-J
  • Spotify Star
  • 454 Views
  • 1 replies
  • 0 likes
  • 454 Views
  • 1 replies
  • 0 likes

Premium Familiar

Porque no puedo renovar mi suscripción al plan Familiar

  • Newbie
  • Porque no puedo renovar mi suscripción al plan Familiar
  • Brunelicia
  • Community Legend
  • 410 Views
  • 1 replies
  • 0 likes
  • Premium Familiar
    Suscripción
  • 410 Views
  • 1 replies
  • 0 likes

playlists for groups

I am running a community practice online that involves a playlist that I create and that the participants listen to on their own devices during the session. Folks let me know that if they don't pay there are ads. Is there a way I can buy a group acco...

  • Newbie
  •   I am running a community practice online that involves a playlist that I create and that the participants listen to on their own devices during the session. Folks let me know that if they don...
  • Bittencourt
  • Spotify Star
  • 329 Views
  • 1 replies
  • 0 likes
  • 329 Views
  • 1 replies
  • 0 likes

Lino

Tenho o plano Premium há anos, contudo, por alguma razão, não estão fazendo a cobrança no meu cartão, sendo que tenho saldo em debito, credito e o mesmo não está com nenhum problema no banco. O que fazer para corrigir? Já atualizei os dados do cartão...

  • Newbie
  • Tenho o plano Premium  há anos, contudo, por alguma razão,  não estão fazendo a cobrança no meu cartão, sendo que tenho saldo em debito, credito e o mesmo não está com nenhum problema no ba...
  • Bittencourt
  • Spotify Star
  • 313 Views
  • 1 replies
  • 0 likes
  • 313 Views
  • 1 replies
  • 0 likes

I was double charged

PlanFree/PremiumCountry USADeviceSamsing Galaxy J7 CrownOperating SystemAndroid My Question or Issue I was charged $9.99 on Feb. 17, 2019, & again on Feb. 18, 2019. My bank account is now overdrawn & I'm facing $28 in overdraft charges.

  • Newbie
  • Plan Free/Premium Country  USA Device Samsing Galaxy J7 Crown Operating System Android   My Question or Issue  I was charged $9.99 on Feb. 17, 2019, & again on Feb. 18, 2...
  • Brunelicia
  • Community Legend
  • 360 Views
  • 1 replies
  • 0 likes
  • 360 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family member hasnt received email for Sopify family after I sent invite multiply times

I signed up for Premium family account and when sent invite to family member they have not received it. Sent it numerous times, double and triple xhexked the address but nothing

  • Newbie
  • I signed up for Premium family account and when sent invite to family member they have not received it. Sent it numerous times, double and triple xhexked the address but nothing 
  • Katerina
  • Spotify Legend
  • 589 Views
  • 1 replies
  • 0 likes
  • 589 Views
  • 1 replies
  • 0 likes

Answers from Spotify?

Premium FamilyI need to get in touch with Spotify, not the community. Is there no way to do so?? I have Premium Family. I started it by getting my underage daughter a Spotify-account, which I then extended to Family a year later. Now I cannot remembe...

  • Casual Listener
  •   Premium Family I need to get in touch with Spotify, not the community. Is there no way to do so?? I have Premium Family. I started it by getting my underage daughter a Spotify-account, which...
  • Mantisentil
  • Community Legend
  • 559 Views
  • 2 replies
  • 0 likes
  • 559 Views
  • 2 replies
  • 0 likes

Superuser Contribution Change in users

I opened a Spotify family account last month. I no longer need the family plan. I myself do not use it like I thought I would bit my son still wants to use it. I cancelled the family and just went to premium but since the account was set up under me,...

  • Newbie
  • I opened a Spotify family account last month. I no longer need the family plan. I myself do not use it like I thought I would bit my son still wants to use it. I cancelled the family and just went to...
  • Katerina
  • Spotify Legend
  • 698 Views
  • 1 replies
  • 0 likes
  • 698 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student Discount Problem

Hi! I just get my student discount, the price has alredy been charged to my credit card and I get my confirmation email from SheerID that approves that i'm currently in a college program. Altought, when I try to complete the suscription, I recieve an...

  • Newbie
  • Hi! I just get my student discount, the price has alredy been charged to my credit card and I get my confirmation email from SheerID that approves that i'm currently in a college program. Altought, w...
  • Katerina
  • Spotify Legend
  • 351 Views
  • 1 replies
  • 0 likes
  • 351 Views
  • 1 replies
  • 0 likes

Superuser Contribution subscription

i have deleted my account which was a premium account. then, i recovered my account and i found out that my subscription is free. then, i tried to redeem my 6-months free premium subscription by umobile for my postpaid plan. it was said that i am alr...

  • Newbie
  • i have deleted my account which was a premium account. then, i recovered my account and i found out that my subscription is free. then, i tried to redeem my 6-months free premium subscription by umob...
  • Katerina
  • Spotify Legend
  • 382 Views
  • 1 replies
  • 0 likes
  • 382 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Family different name?!

Today I upgraded to premium family and invited my family members. They got the invitation but it was from a different name instead of mine. Should they still continue with filling out the gaps or can someone tell me what is happening? Thanks for the ...

  • Newbie
  • Today I upgraded to premium family and invited my family members. They got the invitation but it was from a different name instead of mine. Should they still continue with filling out the gaps or can...
  • Katerina
  • Spotify Legend
  • 376 Views
  • 1 replies
  • 0 likes
  • 376 Views
  • 1 replies
  • 0 likes

Superuser Contribution Transfer Music to new account

I have Spotify Premium (yearly subscription) and I was wondering if it's possible to transfer the subscription along with all the music to a new account. I've read that if you contact the support, they transfer the music to the new account. Can someo...

  • Newbie
  • I have Spotify Premium (yearly subscription) and I was wondering if it's possible to transfer the subscription along with all the music to a new account.   I've read that if you contact the su...
  • Katerina
  • Spotify Legend
  • 361 Views
  • 1 replies
  • 0 likes
  • 361 Views
  • 1 replies
  • 0 likes

Superuser Contribution PS3 - connected but message because of foreign country

I logged into Spotfy Account from my PS3 - and it could connect successfully - so the username and password are correct - but after a successful login I get a message which is saying, that I cannot connect from a foreign country for more than 14 days...

  • Newbie
  • I logged into Spotfy Account from my PS3 - and it could connect successfully - so the username and password are correct - but after a successful login I get a message which is saying, that I cannot c...
  • Katerina
  • Spotify Legend
  • 252 Views
  • 1 replies
  • 0 likes
  • 252 Views
  • 1 replies
  • 0 likes