Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Visitor
- 43657 Views
- 20 replies
- 1 likes
- 43657 Views
- 20 replies
- 1 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Moderator
- 5432 Views
- 23 replies
- 2 likes
- 5432 Views
- 23 replies
- 2 likes
Payment failed error purchasing gift card
Trying to purchase a gift card from the Spotify site for a party tonight but I am getting "payment failed. try again." error. I have tried 2 different cards and both cards are fine so it must be a problem with your system. I am hoping to get this res...
- Trying to purchase a gift card from the Spotify site for a party tonight but I am getting "payment failed. try again." error. I have tried 2 different cards and both cards are fine so it must b...
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- Casual Listener
- 238 Views
- 2 replies
- 0 likes
- 238 Views
- 2 replies
- 0 likes
Solved!! No more one year subscriptions?
PlanPremiumCountry CanadaDeviceHCT phone and IPadOperating SystemAndroid and apple My Question or Issue Last December I signed up for the one year subscription which was fantastic, however it just changed over to month by month. I don’t see a one yea...
- Plan Premium Country Canada Device HCT phone and IPad Operating System Android and apple My Question or Issue Last December I signed up for the one year subscription whic...
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- Casual Listener
- 477 Views
- 2 replies
- 0 likes
- 477 Views
- 2 replies
- 0 likes
Solved!! Premium Problem
I'm trying to buy premium via my mastercard(Ininal,Turkey) but I can't.Card information I entered was all correct.I tried it several times but still doesn't work.Also I've enough money in my card.
- I'm trying to buy premium via my mastercard(Ininal,Turkey) but I can't.Card information I entered was all correct.I tried it several times but still doesn't work.Also I've enough money in my card.
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- Not applicable
- 363 Views
- 3 replies
- 0 likes
- 363 Views
- 3 replies
- 0 likes
Bought premium three times, but still not premium
Hi,I made three transactions in a row to buy the premium account. The money were taken but my account is still not premium. I want two of the transactions to be refunded and my account made premium. Thanks
- Hi, I made three transactions in a row to buy the premium account. The money were taken but my account is still not premium. I want two of the transactions to be refunded and my account made...
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- Spotify Star
- 308 Views
- 3 replies
- 0 likes
- 308 Views
- 3 replies
- 0 likes
Family Plan in UAE?
Is there a way to purchase a family account in the UAE? I only see an option to become a single user at a rate for 19.99 AED. Best, CJB
- Is there a way to purchase a family account in the UAE? I only see an option to become a single user at a rate for 19.99 AED. Best, CJB
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- Spotify Star
- 5947 Views
- 3 replies
- 12 likes
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AccountSubscription
- 5947 Views
- 3 replies
- 12 likes
Upgrading to premium issue
On Desember 24, my Spotify has a deal of upgrading to premium for Rp 4990 (I am living in Indonesia). My account is not premium yet so I decided to buy it because it is cheap.(My account and my paying method are already In Indonesia Country) So I dec...
- On Desember 24, my Spotify has a deal of upgrading to premium for Rp 4990 (I am living in Indonesia). My account is not premium yet so I decided to buy it because it is cheap. (My account and my pay...
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- Roadie
- 212 Views
- 1 replies
- 0 likes
- 212 Views
- 1 replies
- 0 likes
Payment Issues
On December 14, I received notification of the monthly charge pir spotify service. The charge is made and is reflected in my statement, clearly says spotify. But today I receive an email where they tell me they have not received the payment, where is...
- On December 14, I received notification of the monthly charge pir spotify service. The charge is made and is reflected in my statement, clearly says spotify. But today I receive an emai...
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- Spotify Star
- 199 Views
- 1 replies
- 0 likes
- 199 Views
- 1 replies
- 0 likes
Payment issues
So I've been with spotify for awhile, and I'm in college, you guys took me off of the student subscription and charged me regular, then making me pay again both the 9.99 and 4.99 for the service, so I'm basically getting charged twice now
- So I've been with spotify for awhile, and I'm in college, you guys took me off of the student subscription and charged me regular, then making me pay again both the 9.99 and 4.99 for the service, so ...
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- Music Fan
- 268 Views
- 2 replies
- 0 likes
- 268 Views
- 2 replies
- 0 likes
Solved!! Bought wrong Spotify offer
I just bought a Spotify offer that my first three months are just 9.99 euro total. Like 2 minutes later I see an add on Facebook that they also have an offer of just 0.99 euro for three months. Is there any way that I can get the 9 euro difference ba...
- I just bought a Spotify offer that my first three months are just 9.99 euro total. Like 2 minutes later I see an add on Facebook that they also have an offer of just 0.99 euro for three months. Is th...
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- Music Fan
- 316 Views
- 2 replies
- 0 likes
- 316 Views
- 2 replies
- 0 likes
Solved!! Aile hesabı hakkında
Merhaba! Spotify aile hesabımızdan aynı ailede olmamıza rağmen atıldım. Sebebini öğrenebilir miyim? Kolay gelsin
- Merhaba! Spotify aile hesabımızdan aynı ailede olmamıza rağmen atıldım. Sebebini öğrenebilir miyim? Kolay gelsin 🙂
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- Community Legend
- 292 Views
- 1 replies
- 0 likes
- 292 Views
- 1 replies
- 0 likes
Premium não entra
Paguei 3 meses de assinatura, foi aprovado no card mas não mudou pra premium
- Paguei 3 meses de assinatura, foi aprovado no card mas não mudou pra premium
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- Spotify Star
- 220 Views
- 3 replies
- 0 likes
- 220 Views
- 3 replies
- 0 likes
Can't access my premium account on new laptop
PlanFree/PremiumCountry My Question or Issue I thought I had created a new account in Spotify using our present email address and I paid for Premium FAMILY on my old laptop. I now have a new laptop and I can't get the premium account through our pres...
- Plan Free/Premium Country My Question or Issue I thought I had created a new account in Spotify using our present email address and I paid for Premium FAMILY on my old lapto...
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- Spotify Star
- 185 Views
- 1 replies
- 0 likes
- 185 Views
- 1 replies
- 0 likes
Music wont play
My Question or Issue So recently i bought premium and before i bought premium there were some songs i didnt want to hear so i did the "dont play" thing, and now when i bought premium i cant undo it so i cant hear the songs that i did the thing with. ...
- My Question or Issue So recently i bought premium and before i bought premium there were some songs i didnt want to hear so i did the "dont play" thing, and now when ...
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- Spotify Star
- 335 Views
- 1 replies
- 0 likes
- 335 Views
- 1 replies
- 0 likes
whu i need to redownload my songs again after the new subscription
PlanPremiumCountry IndonesiaDeviceXiaomi Redmi ProOperating SystemAndroid Marshmellow My Question or Issue why do i need to redownload all of my songs again after the the new subscription? when spotify expires, i immediatly to subscribe again spotify...
- Plan Premium Country Indonesia Device Xiaomi Redmi Pro Operating System Android Marshmellow My Question or Issue why do i need to redownload all of my songs again after t...
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- Spotify Star
- 1027 Views
- 1 replies
- 0 likes
- 1027 Views
- 1 replies
- 0 likes
I was charged 30$ when I’ve been on Student Premium the entire year
I was charged 30$ in addition to my 5$ monthly payment for my student premium subscription. Both were taken out at the same time and I have no idea where this 30$ is coming from PlanStudent /PremiumCountry USADevice(iPhone 8 plus)Operating System(iOs...
- I was charged 30$ in addition to my 5$ monthly payment for my student premium subscription. Both were taken out at the same time and I have no idea where this 30$ is coming from Plan Studen...
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- Roadie
- 1228 Views
- 1 replies
- 0 likes
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PremiumStudenttransactionunknown
- 1228 Views
- 1 replies
- 0 likes
Not Receiving PS 10% off Promotion
PlanPremiumCountry SingaporeDevicePC & Playstation 4Operating SystemWindows 10 My Question or Issue I've a premium account and have spotify on my PS4 but never received the PSPlus Promotion: https://asia.playstation.com/en-sg/psn/playstation-music/sp...
- Plan Premium Country Singapore Device PC & Playstation 4 Operating System Windows 10 My Question or Issue I've a premium account and have spotify on my PS4 but never ...
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- Spotify Star
- 337 Views
- 1 replies
- 0 likes
- 337 Views
- 1 replies
- 0 likes
Solved!! I am back in pay-per-month - want to pay per year
PlanFree/PremiumCountry SwedenDeviceWindows 10 My Question or Issue What has happened to my agreement to pay per year? I see that it is now per month, from next month.
- Plan Free/Premium Country Sweden Device Windows 10 My Question or Issue What has happened to my agreement to pay per year? I see that it is now per month, from next month.
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- Spotify Star
- 502 Views
- 1 replies
- 0 likes
- 502 Views
- 1 replies
- 0 likes
Solved!! Pay a premium offer with a foreign country card
Hi,Currently, an offer stands till 31st of December, where you can pay for 3 months for a dollar. I want to pay, but my card is from a country that isn't listed through with the countries available for Spotify. Is there a way for me to pay even if it...
- Hi, Currently, an offer stands till 31st of December, where you can pay for 3 months for a dollar. I want to pay, but my card is from a country that isn't listed through with the countries available...
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- Community Legend
- 230 Views
- 1 replies
- 0 likes
- 230 Views
- 1 replies
- 0 likes
Superuser Contribution Cobro doble a tarjeta
Buen dia, tengo una cuenta de Spotify que actualmente funciona como free. Sin embargo hoy quise a aplicar a Premium como estudiante universitaria. Para eso llene los campos de la tarjeta de credito y pulse CONTINUAR. Una vez hice esto quise verificar...
- Buen dia, tengo una cuenta de Spotify que actualmente funciona como free. Sin embargo hoy quise a aplicar a Premium como estudiante universitaria. Para eso llene los campos de la tarjeta de credito y...
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- Spotify Legend
- 205 Views
- 1 replies
- 0 likes
- 205 Views
- 1 replies
- 0 likes
[South Africa][Premium] Trouble changing payment details
I'm having trouble to update my payment details and don't want to lose my premium subscription. I have tried to re enter new payment details, but it doesn't save, and reverts back to old information. What should I do? I have already followed the step...
- I'm having trouble to update my payment details and don't want to lose my premium subscription. I have tried to re enter new payment details, but it doesn't save, and reverts back to old information....
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- Roadie
- 179 Views
- 1 replies
- 0 likes
- 179 Views
- 1 replies
- 0 likes