Aile hesabı hakkında

[Cagriserpin]

Merhaba! Spotify aile hesabımızdan aynı ailede olmamıza rağmen atıldım. Sebebini öğrenebilir miyim? Kolay gelsin 🙂

[Mantisentil · Accepted solution]

Hey @Cagriserpin!

I hope you don't mind me repyling en English. Sometimes there might be problems verifying the physical address of the users for family plan. And all members part of the family plan must be in the same address. You can read more about it here.

In this case I suggest you get in touch with the Spotify Cares staff - They'll be happy to help you further with this.

There are a few ways to contact them. One is filling out the online contact form.

Another great way is to reach Spotify via Twitter - just send them a Direct Message @SpotifyCares.

When you message them, inform all the e-mail addresses on the plan.

Let me know if this helps!