Payment Issues

[sonicochris23]

 On December 14, I received notification of the monthly charge pir spotify service. The charge is made and is reflected in my statement, clearly says spotify. But today I receive an email where they tell me they have not received the payment, where is that money that was deducted from my account? I have the support of the charge 

*Community Rock Star edit - changed the subject, to make it more appropriate*

*Community Rock Star edit - removed payment info*

[Billy-J]

Hey there @sonicochris23, and welcome to the community.

Hope you're doing well!

Can you try going to your Receipts page, and send me a screenshot of the page? Please make sure to hide sensitive info when posting to the community.

Let me know how this goes 🙂