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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

148870 Views

69 replies

10 likes

Premium for Family
  • 148870 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

94366 Views

89 replies

4 likes

  • 94366 Views
  • 89 replies
  • 4 likes

Bought premium three times, but still not premium

Hi,I made three transactions in a row to buy the premium account. The money were taken but my account is still not premium. I want two of the transactions to be refunded and my account made premium. Thanks

Casual Listener

  Hi, I made three transactions in a row to buy the premium account. The money were taken but my account is still not premium. I want two of the transactions to be refunded and my account made...

Luke

Community Legend

529 Views

3 replies

0 likes

  • 529 Views
  • 3 replies
  • 0 likes

Family Plan in UAE?

Is there a way to purchase a family account in the UAE? I only see an option to become a single user at a rate for 19.99 AED. Best, CJB

Newbie

Is there a way to purchase a family account in the UAE? I only see an option to become a single user at a rate for 19.99 AED.    Best,   CJB

Jose_M

Spotify Star

6690 Views

3 replies

12 likes

Account
Subscription
  • 6690 Views
  • 3 replies
  • 12 likes

Upgrading to premium issue

On Desember 24, my Spotify has a deal of upgrading to premium for Rp 4990 (I am living in Indonesia). My account is not premium yet so I decided to buy it because it is cheap.(My account and my paying method are already In Indonesia Country) So I dec...

Newbie

On Desember 24, my Spotify has a deal of upgrading to premium for Rp 4990 (I am living in Indonesia). My account is not premium yet so I decided to buy it because it is cheap. (My account and my pay...

OneByBoo

Roadie

358 Views

1 replies

0 likes

  • 358 Views
  • 1 replies
  • 0 likes

Payment Issues

On December 14, I received notification of the monthly charge pir spotify service. The charge is made and is reflected in my statement, clearly says spotify. But today I receive an email where they tell me they have not received the payment, where is...

Newbie

   On December 14, I received notification of the monthly charge pir spotify service. The charge is made and is reflected in my statement, clearly says spotify. But today I receive an emai...

Billy-J

Spotify Star

323 Views

1 replies

0 likes

  • 323 Views
  • 1 replies
  • 0 likes

Payment issues

So I've been with spotify for awhile, and I'm in college, you guys took me off of the student subscription and charged me regular, then making me pay again both the 9.99 and 4.99 for the service, so I'm basically getting charged twice now

Casual Listener

So I've been with spotify for awhile, and I'm in college, you guys took me off of the student subscription and charged me regular, then making me pay again both the 9.99 and 4.99 for the service, so ...

Harneet

Music Fan

456 Views

2 replies

0 likes

  • 456 Views
  • 2 replies
  • 0 likes

Solved!! Bought wrong Spotify offer

I just bought a Spotify offer that my first three months are just 9.99 euro total. Like 2 minutes later I see an add on Facebook that they also have an offer of just 0.99 euro for three months. Is there any way that I can get the 9 euro difference ba...

Newbie

I just bought a Spotify offer that my first three months are just 9.99 euro total. Like 2 minutes later I see an add on Facebook that they also have an offer of just 0.99 euro for three months. Is th...

Harneet

Music Fan

622 Views

2 replies

0 likes

  • 622 Views
  • 2 replies
  • 0 likes

Solved!! Aile hesabı hakkında

Merhaba! Spotify aile hesabımızdan aynı ailede olmamıza rağmen atıldım. Sebebini öğrenebilir miyim? Kolay gelsin

Newbie

Merhaba! Spotify aile hesabımızdan aynı ailede olmamıza rağmen atıldım. Sebebini öğrenebilir miyim? Kolay gelsin 🙂

Mantisentil

Community Legend

557 Views

1 replies

0 likes

  • 557 Views
  • 1 replies
  • 0 likes

Premium não entra

Paguei 3 meses de assinatura, foi aprovado no card mas não mudou pra premium

Casual Listener

  Paguei 3 meses de assinatura, foi aprovado no card mas não mudou pra premium  

Billy-J

Spotify Star

405 Views

3 replies

0 likes

  • 405 Views
  • 3 replies
  • 0 likes

Can't access my premium account on new laptop

PlanFree/PremiumCountry My Question or Issue I thought I had created a new account in Spotify using our present email address and I paid for Premium FAMILY on my old laptop. I now have a new laptop and I can't get the premium account through our pres...

Visitor

Plan Free/Premium Country     My Question or Issue  I thought I had created a new account in Spotify using our present email address and I paid for Premium FAMILY on my old lapto...

Billy-J

Spotify Star

338 Views

1 replies

0 likes

  • 338 Views
  • 1 replies
  • 0 likes

Music wont play

My Question or Issue So recently i bought premium and before i bought premium there were some songs i didnt want to hear so i did the "dont play" thing, and now when i bought premium i cant undo it so i cant hear the songs that i did the thing with. ...

Newbie

      My Question or Issue   So recently i bought premium and before i bought premium there were some songs i didnt want to hear so i did the "dont play" thing, and now when ...

Billy-J

Spotify Star

491 Views

1 replies

0 likes

  • 491 Views
  • 1 replies
  • 0 likes

whu i need to redownload my songs again after the new subscription

PlanPremiumCountry IndonesiaDeviceXiaomi Redmi ProOperating SystemAndroid Marshmellow My Question or Issue why do i need to redownload all of my songs again after the the new subscription? when spotify expires, i immediatly to subscribe again spotify...

Casual Listener

Plan Premium Country  Indonesia Device Xiaomi Redmi Pro Operating System Android Marshmellow   My Question or Issue  why do i need to redownload all of my songs again after t...

Billy-J

Spotify Star

1201 Views

1 replies

0 likes

  • 1201 Views
  • 1 replies
  • 0 likes

I was charged 30$ when I’ve been on Student Premium the entire year

I was charged 30$ in addition to my 5$ monthly payment for my student premium subscription. Both were taken out at the same time and I have no idea where this 30$ is coming from PlanStudent /PremiumCountry USADevice(iPhone 8 plus)Operating System(iOs...

Newbie

I was charged 30$ in addition to my 5$ monthly payment for my student premium subscription. Both were taken out at the same time and I have no idea where this 30$ is coming from   Plan Studen...

OneByBoo

Roadie

1396 Views

1 replies

0 likes

Premium
Student
transaction
unknown
  • 1396 Views
  • 1 replies
  • 0 likes

Not Receiving PS 10% off Promotion

PlanPremiumCountry SingaporeDevicePC & Playstation 4Operating SystemWindows 10 My Question or Issue I've a premium account and have spotify on my PS4 but never received the PSPlus Promotion: https://asia.playstation.com/en-sg/psn/playstation-music/sp...

Newbie

Plan Premium Country  Singapore Device PC & Playstation 4 Operating System Windows 10   My Question or Issue  I've a premium account and have spotify on my PS4 but never ...

Billy-J

Spotify Star

495 Views

1 replies

0 likes

  • 495 Views
  • 1 replies
  • 0 likes

Solved!! I am back in pay-per-month - want to pay per year

PlanFree/PremiumCountry SwedenDeviceWindows 10 My Question or Issue What has happened to my agreement to pay per year? I see that it is now per month, from next month.

Newbie

Plan Free/Premium Country  Sweden Device Windows 10   My Question or Issue  What has happened to my agreement to pay per year? I see that it is now per month, from next month.

Billy-J

Spotify Star

663 Views

1 replies

0 likes

  • 663 Views
  • 1 replies
  • 0 likes

Solved!! Pay a premium offer with a foreign country card

Hi,Currently, an offer stands till 31st of December, where you can pay for 3 months for a dollar. I want to pay, but my card is from a country that isn't listed through with the countries available for Spotify. Is there a way for me to pay even if it...

Visitor

Hi, Currently, an offer stands till 31st of December, where you can pay for 3 months for a dollar. I want to pay, but my card is from a country that isn't listed through with the countries available...

Loxer

Community Legend

424 Views

1 replies

0 likes

  • 424 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cobro doble a tarjeta

Buen dia, tengo una cuenta de Spotify que actualmente funciona como free. Sin embargo hoy quise a aplicar a Premium como estudiante universitaria. Para eso llene los campos de la tarjeta de credito y pulse CONTINUAR. Una vez hice esto quise verificar...

Newbie

Buen dia, tengo una cuenta de Spotify que actualmente funciona como free. Sin embargo hoy quise a aplicar a Premium como estudiante universitaria. Para eso llene los campos de la tarjeta de credito y...

Guido

Spotify Legend

344 Views

1 replies

0 likes

  • 344 Views
  • 1 replies
  • 0 likes

[South Africa][Premium] Trouble changing payment details

I'm having trouble to update my payment details and don't want to lose my premium subscription. I have tried to re enter new payment details, but it doesn't save, and reverts back to old information. What should I do? I have already followed the step...

Newbie

I'm having trouble to update my payment details and don't want to lose my premium subscription. I have tried to re enter new payment details, but it doesn't save, and reverts back to old information....

OneByBoo

Roadie

324 Views

1 replies

0 likes

  • 324 Views
  • 1 replies
  • 0 likes

Visa Gift card

PlanFreeCountry USADeviceiPhone 7Operating SystemiOS 12 My Question or Issue I purchased a Visa Gift card to buy a student membership bundle with Hulu and showtime, and I put $20 on the card. I know the card is activated and working, but everytime I ...

Newbie

Plan Free Country  USA Device iPhone 7 Operating System iOS 12   My Question or Issue  I purchased a Visa Gift card to buy a student membership bundle with Hulu and showtime,...

OneByBoo

Roadie

1152 Views

1 replies

0 likes

Premium
student premium
Visa
VIsa Gift card
  • 1152 Views
  • 1 replies
  • 0 likes

Superuser Contribution Perfil Público

ola, gostaria de entender pq o meu perfil público é diferente da configuraçao privada. Entre playlists PÚBLICAS criadas por mim e playlists PÚBLICAS do próprio spotify e de outros usuários posso contar 29, mas eis que o perfil público decidiu só most...

Casual Listener

    ola, gostaria de entender pq o meu perfil público é diferente da configuraçao privada. Entre playlists PÚBLICAS criadas por mim e playlists PÚBLICAS do próprio spotify e de outros usu...

Katerina

Spotify Legend

903 Views

1 replies

0 likes

  • 903 Views
  • 1 replies
  • 0 likes

Superuser Contribution old and new account don’t link

I used to have a Swedish account 5 years ago, then I moved to the Uk and added a British Uk card. Now I’m back in Sweden and added my Swedish details and now the account has gone back to my old old playlists? PlanPremiumCountry UK/Sweden Device(iPhon...

Newbie

I used to have a Swedish account 5 years ago, then I moved to the Uk and added a British Uk card. Now I’m back in Sweden and added my Swedish details and now the account has gone back to my old old p...

Katerina

Spotify Legend

565 Views

1 replies

0 likes

  • 565 Views
  • 1 replies
  • 0 likes