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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 4858 Views
  • 23 replies
  • 2 likes
  • 4858 Views
  • 23 replies
  • 2 likes

Spotify Premium with Spark

I get Spotify Premium for free on the plan im on with Spark. I went through the process of putting my number in and linking my Spotify account and that was fine but now I've realised that my account isn't premium and hasn't been for the past week or ...

  • Newbie
  • I get Spotify Premium for free on the plan im on with Spark. I went through the process of putting my number in and linking my Spotify account and that was fine but now I've realised that my account ...
  • TobiasYoung
  • Composer
  • 344 Views
  • 1 replies
  • 0 likes
  • 344 Views
  • 1 replies
  • 0 likes

Premium subscription cancelled

There was a new update on the app on iOS and since that update I no longer have my premium subscription that I’ve had for about 4 years. I’ve never missed a payment or anything and I’m just abit confused to why it’s not working anymore. I had thousan...

  • Newbie
  • There was a new update on the app on iOS and since that update I no longer have my premium subscription that I’ve had for about 4 years. I’ve never missed a payment or anything and I’m just abit conf...
  • TobiasYoung
  • Composer
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Account subscription says Spotify free, but I'm being charged for Premium.

PlanPremium (but it says I'm using free)CountryUnited StatesDeviceIt was an LG Rebel 2, but now it's a Samsung Galaxy S9Operating SystemAndroid Oreo My Question or IssueI recently opened up a new bank account and so I wanted to update my payment info...

  • Casual Listener
  • Plan Premium (but it says I'm using free) Country United States Device It was an LG Rebel 2, but now it's a Samsung Galaxy S9 Operating System Android Oreo   My Question or Issue ...
  • Melody
  • Spotify
  • 6158 Views
  • 3 replies
  • 0 likes
  • 6158 Views
  • 3 replies
  • 0 likes

Music and Playlists Disappeared

PlanPremiumCountry USADeviceiPhone 7, Samsung S8+, HP Laptop, Mac Laptop My Question or Issue

  • Visitor
  • Plan Premium Country  USA Device iPhone 7, Samsung S8+, HP Laptop, Mac Laptop     My Question or Issue
  • user-removed
  • Not applicable
  • 253 Views
  • 2 replies
  • 0 likes
  • 253 Views
  • 2 replies
  • 0 likes

Payment problem with country and credit card

My Question or Issue Good morning. I live in italy and my credit card is from italy. i had spotify Premium account since 9months and i have always payed with my credit card. 3days ago spotify sent me an email where my payment for this month was no go...

  • Newbie
  •     My Question or Issue     Good morning. I live in italy and my credit card is from italy. i had spotify Premium account since 9months and i have always payed with my credi...
  • Tremblay
  • Newbie
  • 223 Views
  • 1 replies
  • 0 likes
  • Payment
  • 223 Views
  • 1 replies
  • 0 likes

Help

how to cancel subscription, if I do not have the Spotify account to which my card is associated, since they stole my data. I need a solution because I'm losing money.

  • Casual Listener
  • how to cancel subscription, if I do not have the Spotify account to which my card is associated, since they stole my data. I need a solution because I'm losing money.
  • Noah
  • Spotify Star
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

In Premium trail but want to upgrade

UK Premium trail I am currently signed upto a 3 month Premium trail for £9.99, I am only a month in but I would like to upgrade to Family. What will happen to my trail? What will I end up paying and when?

  • Newbie
  • UK   Premium trail     I am currently signed upto a 3 month Premium trail for £9.99, I am only a month in but I would like to upgrade to Family. What will happen to my trail? What...
  • Nico
  • Community Legend
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Managing Plan

So I’m enrolled in college, I am a rising freshman and I have had Spotify premium for a while and now I want to add Hulu and use the student discount but when I enter it it says to check my status. I have a student ID and everything though. Any ideas...

  • Newbie
  • So I’m enrolled in college, I am a rising freshman and I have had Spotify premium for a while and now I want to add Hulu and use the student discount but when I enter it it says to check my status. I...
  • Maxim
  • Spotify Star
  • 255 Views
  • 1 replies
  • 0 likes
  • 255 Views
  • 1 replies
  • 0 likes

Solved!! Several issues, please help.

PlanPremiumCountry USDeviceGalaxy S 7 My Question or Issue I've been having an issue which when I searched seems to be pretty common: Several times I've gotten a notification that my music is playing on another, unpaired, device. This has happened ev...

  • Visitor
  •   Plan Premium Country  US Device Galaxy S 7     My Question or Issue  I've been having an issue which when I searched seems to be pretty common: Several times I've...
  • Noah
  • Spotify Star
  • 638 Views
  • 7 replies
  • 0 likes
  • 638 Views
  • 7 replies
  • 0 likes

Solved!! Can I use a gift card for myself

In my country a year subscription is not available, So can I buy a year premium gift card and use it myself?

  • Newbie
  • In my country a year subscription is not available, So can I buy a year premium gift card and use it myself?      
  • Bethany_Dawn
  • Community Legend
  • 790 Views
  • 1 replies
  • 0 likes
  • 790 Views
  • 1 replies
  • 0 likes

Solved!! Question about Univ Student Account

Hey guys, I'm new here in the forum so I don't know a lot of things so I'm going to the point. I have the Univ Student Account for... I don't know, they say 12 months, 1 year (maybe ?). Anyway, I'm trying to renew the discount account, but a message ...

  • Casual Listener
  • Hey guys, I'm new here in the forum so I don't know a lot of things so I'm going to the point. I have the Univ Student Account for... I don't know, they say 12 months, 1 year (maybe ?). Anyway, I'm t...
  • Marrows
  • Casual Listener
  • 392 Views
  • 2 replies
  • 0 likes
  • 392 Views
  • 2 replies
  • 0 likes

Superuser Contribution Problema premium

Buenas noches en la aplicación despues de no abrirla en un rato me salió un anuncio de una promoción de 3 meses por 139 y me agradó la propuesta y fui hacer el pago en Oxxo descargue la forma de pago y fui a la tienda más cercana a realizar el pago p...

  • Newbie
  • Buenas noches en la aplicación despues de no abrirla en un rato me   salió un anuncio de una promoción de 3 meses por 139 y me agradó la propuesta y fui hacer el  pago en Oxxo descargu...
  • SergioDavid
  • Roadie
  • 356 Views
  • 1 replies
  • 0 likes
  • 356 Views
  • 1 replies
  • 0 likes

Superuser Contribution problema con suscripcion

tengo un problema o duda, me tope con una promocion de spotify que era de 3 meses por 139 y algo (50% off) lo compre ya que era para usuarios nuevos de premium (nunca he usado premium solo free) y por eso aproveche, ahora se supone o tengo entendido ...

  • Newbie
  • tengo un problema o duda, me tope con una promocion de spotify que era de 3 meses por 139 y algo (50% off) lo compre ya que era para usuarios nuevos de premium (nunca he usado premium solo free) y po...
  • SergioDavid
  • Roadie
  • 297 Views
  • 1 replies
  • 1 likes
  • 297 Views
  • 1 replies
  • 1 likes

Superuser Contribution Used the birthday premium (2 months of free premium) and it didn’t work

PlanFreeCountryEnglandDevice(iPhone 5S/PC)Operating System(iOS 11, Windows 10) My Question or IssueIn May, I got the Spotify birthday email but didn’t confirm it straight away (Start of July), and I haven’t got the premium but PayPal has authorised S...

  • Visitor
  • Plan Free Country England Device (iPhone 5S/PC) Operating System (iOS 11, Windows 10)   My Question or Issue In May, I got the Spotify birthday email but didn’t confirm it straight awa...
  • SergioDavid
  • Roadie
  • 324 Views
  • 1 replies
  • 0 likes
  • 324 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify's refusal to fix security issues

PlanPremiumCountry Canada Device(iPhone 5se I really enjoy the spotify music aspect of the service and feel that it is a reasonable price. I do not understand its refusal to address or fix security issues. There is clearly someone who has access to m...

  • Casual Listener
  •   Plan Premium Country  Canada    Device (iPhone 5se     I really enjoy the spotify music aspect of the service and feel that it is a reasonable price.  I ...
  • SergioDavid
  • Roadie
  • 1212 Views
  • 1 replies
  • 3 likes
  • 1212 Views
  • 1 replies
  • 3 likes

Superuser Contribution Ayuda porfavor

Me robaron información de tarjeta y usaron mis datos como cancelo suscripción.

  • Casual Listener
  • Me robaron información de tarjeta y usaron mis datos como cancelo suscripción.
  • SergioDavid
  • Roadie
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Accounts change

Hi there I have 2 x Spotify Premium accounts. Want to close or cancel one & get family plan on the other. How do I do it?

  • Newbie
  • Hi there I have 2 x Spotify Premium accounts. Want to close or cancel one & get family plan on the other. How do I do it?  
  • Noah
  • Spotify Star
  • 240 Views
  • 1 replies
  • 0 likes
  • 240 Views
  • 1 replies
  • 0 likes

I can not cancel my subscription

PlanPremiumCountry PolandDevice(Samsung Galaxy My Question or Issue I can't canel there is a bug after i click to cancel

  • Casual Listener
  •   Plan Premium Country  Poland Device (Samsung Galaxy 😎       My Question or Issue  I can't canel there is a bug after i click to cancel 
  • Loxer
  • Community Legend
  • 395 Views
  • 4 replies
  • 0 likes
  • 395 Views
  • 4 replies
  • 0 likes

It wont accept my PIN

Spotify won't accept my PIN that you sent for my mobile subscriptionIm using my globe mobile number but spotify keep saying "oops its insuffucient number"Please help me.

  • Newbie
  • Spotify won't accept my PIN that you sent for my mobile subscription Im using my globe mobile number but spotify keep saying "oops its insuffucient number" Please help me.  
  • user-removed
  • Not applicable
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

I wanna to pay premium student, but, i'm not in university

I wanna to pay premium student, but, i'm not in university, and i'm in school and haven't option on site. What i do?

  • Newbie
  • I wanna to pay premium student, but, i'm not in university, and i'm in school and haven't option on site. What i do?
  • Maxim
  • Spotify Star
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes