Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
PlanPremium IndividualCountryUSA My Question or IssueHello! I have Premium Individual and am grandfathered in to "Access to Hulu." I cannot access Hulu when trying to login via username and password. I've tried logging into Hulu through my Spotify Ac...
Visitor
75466 Views
31 replies
2 likes
Moderator
121616 Views
36 replies
0 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Moderator
159531 Views
71 replies
10 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Newbie
312464 Views
174 replies
13 likes
PlanPremiumCountryPoland My Question or IssueHiI have bought recently premium plan for which I have paid yearly. Now I want to change the plan so it will be family plan. How can I do this in a way that I won't be charged twice.
Plan Premium Country Poland My Question or Issue Hi I have bought recently premium plan for which I have paid yearly. Now I want to change the plan so it will be family plan. How c...
Spotify Star
516 Views
3 replies
0 likes
Boa noite, Estou tentando fazer o upgrade para o Spotify Premium, mas no app aparece a mensagem “Não é possível adquirir o Spotify Premium neste aplicativo". Utilizo Iphone 7 Apple com IOS 12.1.2 Alguém sabe como resolvo?
Boa noite, Estou tentando fazer o upgrade para o Spotify Premium, mas no app aparece a mensagem “Não é possível adquirir o Spotify Premium neste aplicativo". Utilizo Iphone 7 Apple ...
Spotify Star
664 Views
1 replies
0 likes
PlanFree/PremiumCountry germany DeviceiPhone 7Operating SystemIOS 12 My Question or Issue I got the receipt that I indeed got the 3 month for 9,99, but after 10 days I lost the premium. I used the online transfer method to pay the bill, but I noticed...
Plan Free/Premium Country germany Device iPhone 7 Operating System IOS 12 My Question or Issue I got the receipt that I indeed got the 3 month for 9,99, but...
Not applicable
349 Views
1 replies
1 likes
same thing happened to me theres not alot of time left before the offer ends I was hoping to get the 3 months for 99 cents offer, but apparently i used a ''discount offer of a free trial previously'' which doesn't make any sense because I've never ha...
same thing happened to me theres not alot of time left before the offer ends I was hoping to get the 3 months for 99 cents offer, but apparently i used a ''discount offer of a free trial previou...
Regular
598 Views
1 replies
0 likes
PlanPremiumCountryItaly My Question or IssueHi, I've generated a coupon from a 18app bonus succesfully, but It's now refused by the online redeem page.Given the public nature of this site I can't send the confirmation mails I received,so I'm waiting ...
Plan Premium Country Italy My Question or Issue Hi, I've generated a coupon from a 18app bonus succesfully, but It's now refused by the online redeem page. Gi...
Spotify Star
1156 Views
1 replies
0 likes
Hi there!I'm having a problem with the premium account (3 months) 'cause I'd like to pay with 18app BONUS but this site can't convert my coupon, It says "Unfortunately, the 18app Code you entered has a lower value than the Spotify subscription reque...
Hi there! I'm having a problem with the premium account (3 months) 'cause I'd like to pay with 18app BONUS but this site <removed for security reasons> can't convert my coupon, It says "Unfort...
Spotify Star
1085 Views
1 replies
0 likes
PlanPremium FamilyCountry PhilippinesDevicePC, PhoneOperating SystemWindows 7, Android Phone My Question or Issue My debit card was just charged 3 times for my December subscription. First was on December 27, 2018 then December 28, 2018 and another j...
Plan Premium Family Country Philippines Device PC, Phone Operating System Windows 7, Android Phone My Question or Issue My debit card was just charged 3 times for my Dece...
Casual Listener
982 Views
2 replies
0 likes
This month I have been charged £9.99 instead of £4.99I know that £5 isn't a lot to some, but I don't understand why my plan was changed? I have been on the student plan for over a year now I think. I had to go to my settings and say that I am a stude...
This month I have been charged £9.99 instead of £4.99 I know that £5 isn't a lot to some, but I don't understand why my plan was changed? I have been on the student plan for over a year now I think....
Not applicable
1471 Views
1 replies
0 likes
PlanFree/PremiumCountryGermany My Question or IssueHey, I'm trying to get the 3-months-Spotify Premium Special offer for 99 cents but it doesn't let me pay since I've apparently already used a test version of Spotify Premium which isn't true. I've al...
Plan Free/Premium Country Germany My Question or Issue Hey, I'm trying to get the 3-months-Spotify Premium Special offer for 99 cents but it doesn't let me pay since I've apparen...
Regular
2403 Views
2 replies
0 likes
I am looking to cancel my family sharing account to go to a student account. if I do so will the other members on the account lose all their music ( their library, playlists etc) if i can and also would I lose all my songs also PlanPremiumCountry ire...
I am looking to cancel my family sharing account to go to a student account. if I do so will the other members on the account lose all their music ( their library, playlists etc) if i can and also wo...
Spotify Star
986 Views
1 replies
0 likes
Hi! I've recently tried to change my credit card info (and country as well) but it does not work. For some reason, my old card details are in the system, even though I entered the new card several times. This already lead Spotify to cancel my premium...
Hi! I've recently tried to change my credit card info (and country as well) but it does not work. For some reason, my old card details are in the system, even though I entered the new card several ti...
Community Legend
530 Views
1 replies
0 likes
Hi! trying to start up a student account because my subscription with fido/spotify ended and I've tried several times with several different cards and it keeps telling me that my card or provider seems to be having a "bad day" and to try again. I've ...
Hi! trying to start up a student account because my subscription with fido/spotify ended and I've tried several times with several different cards and it keeps telling me that my card or provider see...
Community Legend
371 Views
1 replies
0 likes
Can't access my account says payment needs to be updated phoned bank make sure payment did get paid Still no access? ???Can't tweet
Can't access my account says payment needs to be updated phoned bank make sure payment did get paid Still no access? ??? Can't tweet
Community Legend
457 Views
1 replies
0 likes
Hallo,Ik kan mijn betalingsgevens van mijn Mastercard niet wijzigen.Ik ga via mijn abonnement naar update gegevens. Ik vul al mijn gegevens in en klik dan op Betalingsgevens wijzigen, vervolgens krijg ik steeds de boodschap 'Oeps! Er is iets fout geg...
Hallo, Ik kan mijn betalingsgevens van mijn Mastercard niet wijzigen. Ik ga via mijn abonnement naar update gegevens. Ik vul al mijn gegevens in en klik dan op Betalingsgevens wijzigen, vervolgens ...
Community Legend
1332 Views
1 replies
0 likes
I paid on Dragonpay earlier but my premium hasnt started yet. I still cant choose the songs i want and play on repeat. The premium is not working but i already paid it by cash..heres the receipt of my payment
I paid on Dragonpay earlier but my premium hasnt started yet. I still cant choose the songs i want and play on repeat. The premium is not working but i already paid it by cash..heres the receipt of m...
Community Legend
671 Views
1 replies
0 likes
I cancelled my subscription that I got 3 months for free, but I still got charged the 9.99$. They charged me yet I had 3 months free, and with that charge I don't even have access to the premium account anymore..EVEN THOUGH I PAID.
I cancelled my subscription that I got 3 months for free, but I still got charged the 9.99$. They charged me yet I had 3 months free, and with that charge I don't even have access to the premium acco...
Community Legend
527 Views
1 replies
0 likes
I know there is a topic about this already but their answers didn't work for me. I have a new credit card but Spotify won't let me pay with it. I have tried everything: double and triple and quadruple checking the numbersusing incognito modechecking ...
I know there is a topic about this already but their answers didn't work for me. I have a new credit card but Spotify won't let me pay with it. I have tried everything: double and triple and quadr...
Community Legend
896 Views
1 replies
0 likes
Hi, I please need to know why this happens: every month, during the week the charge is made to my credit card, my downloaded music keeps erasing every 2 days, then i have to download it again, until that week ends.Does anybody knows why this keeps ha...
Hi, I please need to know why this happens: every month, during the week the charge is made to my credit card, my downloaded music keeps erasing every 2 days, then i have to download it again, until ...
Community Legend
603 Views
1 replies
0 likes
I have an old account that i can not access; forgotten email and password. I am still being charged for premium on that account but of course cant log in to cancel it online! What do i do?
I have an old account that i can not access; forgotten email and password. I am still being charged for premium on that account but of course cant log in to cancel it online! What do i do?
Community Legend
397 Views
1 replies
0 likes
I canceled my premium account before the set billing date, however, when I checked my bank account, they still took out $9.99. I really would like to have my money back, since I'm back to Spotify Free. Can anybody help me with this issue? It doesn't ...
I canceled my premium account before the set billing date, however, when I checked my bank account, they still took out $9.99. I really would like to have my money back, since I'm back to Spotify Fre...
Community Legend
353 Views
1 replies
0 likes
