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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • shipundyak
  • Newbie
  • 13204 Views
  • 25 replies
  • 2 likes
  • 13204 Views
  • 25 replies
  • 2 likes

I can’t can’t pay

PlanFree/PremiumCountry Bolivia Device Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI wanted to upgrade my subscription to premium but every time I try to pay, it says there was a mistake in the payment. Even though I c...

  • Casual Listener
  • Plan Free/Premium Country  Bolivia  Device   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I wanted to upgrade my subscription to ...
  • Billy-J
  • Spotify Star
  • 727 Views
  • 5 replies
  • 0 likes
  • 727 Views
  • 5 replies
  • 0 likes

Cant Redem Family Members

I just upgraded account to family.I sent invites to the other member's email address. They opened the link from the email and are getting the message{"error":"server_error","error_description":"Unexpected status: 404"} I've already canceled the invit...

  • Regular
  • I just upgraded account to family. I sent invites to the other member's email address. They opened the link from the email and are getting the message {"error":"server_error","error_description":...
  • Billy-J
  • Spotify Star
  • 340 Views
  • 1 replies
  • 0 likes
  • 340 Views
  • 1 replies
  • 0 likes

Problemas com pagamento indevido

PlanFreeCountry BrazilDeviceSamsung J7Operating SystemAndroid My Question or Issue Me ofereceram dois meses de teste gratuito pelo proprio app do spotfy, porem quando completei meu cadastro fui cobrada em meu cartao pelo mes, sendo que assim que vi c...

  • Newbie
  • Plan Free Country  Brazil Device Samsung J7 Operating System Android   My Question or Issue   Me ofereceram dois meses de teste gratuito pelo proprio app do spotfy, porem qu...
  • Billy-J
  • Spotify Star
  • 280 Views
  • 1 replies
  • 0 likes
  • 280 Views
  • 1 replies
  • 0 likes

Payment charged 3 times in a row

I have a Premium plan subscription in Italy, and use a different range of devices, almost all Desktop and mobile OS: Linux, Windows, MacOS (not anymore), Android (uninstalled now there), iOS and Web Player. Today I saw that Spotify charged me (throug...

  • Newbie
  • I have a Premium plan subscription in Italy, and use a different range of devices, almost all Desktop and mobile OS: Linux, Windows, MacOS (not anymore), Android (uninstalled now there), iOS and Web ...
  • MrAlexG
  • Composer
  • 555 Views
  • 1 replies
  • 0 likes
  • Payment
    paypal
    Subscription
  • 555 Views
  • 1 replies
  • 0 likes

Unable to re-subscribe

PlanPremiumCountry USADeviceSamsung Galaxy S7 & AcerOperating SystemAndroid 8.0.0, Windows 10 My Question or Issue I've been using premium for the last two years - last month I had to get a new debit card, so I got a message that Spotify couldn't pro...

  • Newbie
  • Plan Premium Country  USA Device Samsung Galaxy S7 & Acer Operating System Android 8.0.0, Windows 10   My Question or Issue  I've been using premium for the last two year...
  • Billy-J
  • Spotify Star
  • 311 Views
  • 1 replies
  • 0 likes
  • 311 Views
  • 1 replies
  • 0 likes

Problem with payment

PlanFree to PremiumCountryItaly/Sweden DeviceiPhone 6SOperating SystemiOS 12 My Question or IssueI'm Italian, I'm currently in Sweden and after 14 days I had to change the country or I couldn't listen to music anymore. Now I would like to switch to p...

  • Newbie
  • Plan Free to Premium Country Italy/Sweden  Device iPhone 6S Operating System iOS 12   My Question or Issue I'm Italian, I'm currently in Sweden and after 14 days I had to cha...
  • Billy-J
  • Spotify Star
  • 298 Views
  • 1 replies
  • 0 likes
  • 298 Views
  • 1 replies
  • 0 likes

mismatched country and payment

I am on Spotify free now but i want to convert it to premium. However, i will be abroad for 6 months. so i just converted my country to czech (bc i am on spotify free currently) but when i want to make payment it says error. I cant convert my country...

  • Visitor
  • I am on Spotify free now but i want to convert it to premium. However, i will be abroad for 6 months. so i just converted my country to czech (bc i am on spotify free currently) but when i ...
  • MrAlexG
  • Composer
  • 412 Views
  • 1 replies
  • 0 likes
  • 412 Views
  • 1 replies
  • 0 likes

student plan

Hello, how can I register the institution that I study so that I can join the student plan?

  • Casual Listener
  • Hello, how can I register the institution that I study so that I can join the student plan?
  • MrAlexG
  • Composer
  • 392 Views
  • 1 replies
  • 0 likes
  • 392 Views
  • 1 replies
  • 0 likes

Problema con pago para cuenta premium, doble cargo a tarjeta.

PlanPremiumCountry Mexico DeviceHPOperating SystemWindows 10 My Question or Issue buen dia se me hizo un cargo doble, sera posible me reembolsen por favor SM

  • Casual Listener
  • Plan Premium Country  Mexico  Device HP Operating System Windows 10   My Question or Issue   buen dia    se me hizo un cargo doble, sera posible me reembols...
  • Jose_M
  • Spotify Star
  • 502 Views
  • 3 replies
  • 1 likes
  • 502 Views
  • 3 replies
  • 1 likes

Can't update my Payment method because of my country?

Hello, I tried to update my Payment Method from PayPal to a Credit Card. But after I enter all the required data it says I can't do that because card details are not matching with my location. I live in Hungary and I don't want to change it because I...

  • Newbie
  • Hello,   I tried to update my Payment Method from PayPal to a Credit Card. But after I enter all the required data it says I can't do that because card details are not matching with ...
  • Jose_M
  • Spotify Star
  • 610 Views
  • 1 replies
  • 0 likes
  • 610 Views
  • 1 replies
  • 0 likes

Just moved Country

Hey all! I just moved to Israel from the UK. I'd like to keep my Premium subsription, just move it to Israel. I know I have to "cancel" the subscription to then change country and re-purchase the Premium account. My question is, will all my saved son...

  • Newbie
  •   Hey all!   I just moved to Israel from the UK. I'd like to keep my Premium subsription, just move it to Israel. I know I have to "cancel" the subscription to then change country and re...
  • MrAlexG
  • Composer
  • 567 Views
  • 1 replies
  • 0 likes
  • 567 Views
  • 1 replies
  • 0 likes

I cancelled my subscription, but it didn't gave my money back..

Hello!So one day i wanted to play music, so i go in spotify and i saw that my premium has ended..Then i went to my account and disabled, because i didn't want to pay anymore..but next day i got charged, but i remember that i cancelled http://prntscr....

  • Newbie
  • Hello! So one day i wanted to play music, so i go in spotify and i saw that my premium has ended.. Then i went to my account and disabled, because i didn't want to pay anymore.. but next day i got...
  • Jose_M
  • Spotify Star
  • 344 Views
  • 1 replies
  • 1 likes
  • 344 Views
  • 1 replies
  • 1 likes

Superuser Contribution Payment Via Carrier Billing

I have read in many places online that I can pay for spotify premium with carrier billing. My network is three and I have a surplus of credit which I want to spend. Firstly I contacted Spotify who said it is possible but I have to get my network to d...

  • Newbie
  • I have read in many places online that I can pay for spotify premium with carrier billing. My network is three and I have a surplus of credit which I want to spend. Firstly I contacted Spotify who sa...
  • Guido
  • Spotify Legend
  • 24907 Views
  • 1 replies
  • 0 likes
  • Carrier billing
    Payment
  • 24907 Views
  • 1 replies
  • 0 likes

Superuser Contribution Connecting Starbucks Partner #'s to Spotify

I doubt that my question has been asked in the Spotify community already, but anyways, I have to ask this myself. I've been working at Starbucks for awhile now, but recently, I made a new Facebook account. My old Spotify and fb account are gone, so w...

  • Visitor
  • I doubt that my question has been asked in the Spotify community already, but anyways, I have to ask this myself. I've been working at Starbucks for awhile now, but recently, I made a new Facebook ac...
  • Guido
  • Spotify Legend
  • 275 Views
  • 1 replies
  • 0 likes
  • 275 Views
  • 1 replies
  • 0 likes

Superuser Contribution spotify premium does not work but they charge the cost

Plan Premium Country Italia Device Macbook Pro Operating System Mac Os X My Question or Issue I did the subscription on Spotify Premium at the end of July, I never be able to use the account on Premium, on my profile just appeared the Free account, b...

  • Regular
  • Plan     Premium   Country    Italia   Device    Macbook Pro   Operating System    Mac Os X   My Question or Issue   I di...
  • Guido
  • Spotify Legend
  • 760 Views
  • 10 replies
  • 0 likes
  • 760 Views
  • 10 replies
  • 0 likes

Superuser Contribution Necesito pagar la suscripción para universitarios pero no me deja con la tarjeta débito, de Colombia

Realicé la suscripción y me llegó el correo de verificación, al ingresar para realizar el pago no me deja hacerlo con la tarjeta débito pues no tengo crédito. ¿Qué puedo hacer para poder disfrutar del plan?

  • Newbie
  •    Realicé la suscripción y me llegó el correo de verificación, al ingresar para realizar el pago no me deja hacerlo con la tarjeta débito pues no tengo crédito. ¿Qué puedo hacer para pode...
  • Guido
  • Spotify Legend
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes

Payment - VISA

Hey Spotify, So our family had an family account but we renewed our VISA because the old one had some problems. We went from premium to free in the meantime, now we're trying to reactivate our premium account but we keep getting this notification: De...

  • Newbie
  • Hey Spotify,   So our family had an family account but we renewed our VISA because the old one had some problems. We went from premium to free in the meantime, now we're trying to reactiv...
  • Jose_M
  • Spotify Star
  • 310 Views
  • 1 replies
  • 1 likes
  • 310 Views
  • 1 replies
  • 1 likes

Account is free but I'm paying a family subcriptions

Hi everyone,I changed my phone today and connected my account on the app on the new phone. My account is "free". So I connected on my acccount va my computer. Same problem, the account is suddently free. But I checked and I'm paying 14.99€ a month ( ...

  • Visitor
  • Hi everyone, I changed my phone today and connected my account on the app on the new phone. My account is "free". So I connected on my acccount va my computer. Same problem, the account is suddently...
  • Jose_M
  • Spotify Star
  • 172 Views
  • 1 replies
  • 1 likes
  • 172 Views
  • 1 replies
  • 1 likes

Payment Difficulties

PlanPlaning to Subscribe Premium FamilyCountry IndonesiaDevice Operating System My Question or Issue Hi, I unable to process my payment through the website. There is no realiable support available in Indonesia so I'm super annoyed now that I couldn't...

  • Casual Listener
  • Plan Planing to Subscribe Premium Family Country  Indonesia Device   Operating System     My Question or Issue  Hi, I unable to process my payment through the websi...
  • MrAlexG
  • Composer
  • 374 Views
  • 3 replies
  • 0 likes
  • 374 Views
  • 3 replies
  • 0 likes