Help Wizard

Step 1


old account cant cancel subscription

old account cant cancel subscription

I have an old account that i can not access; forgotten email and password. I am still being charged for premium on that account but of course cant log in to cancel it online! What do i do? 

1 Reply

Hey @klbevill07,

Apologies for the late reply, but maybe I can still help 🙂


I'm sorry to hear this!
There's some info on logging in here.

If you can no longer access the email on your account, however, I'd recommend reaching out to Support one of the below ways:

They'll be able to take a look backstage.


Have a nice day!


LukeSpotify Star
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