Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Sunday
pathansharma
Visitor
166380 Views
110 replies
12 likes

166380 Views
110 replies
12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-12-12 1:50:57 PM
FenrisulvKK
Visitor
18577 Views
27 replies
4 likes

18577 Views
27 replies
4 likes

Spotify Gift Cards

PlanPremiumCountryUSADeviceOperating SystemAndroid and Windows 10 My Question or IssueSpotify Gift Cards bought thru Amazon.com with the retailer name "Spotify" have an invalid pin code. 31% are invalid, even though the cards come from Spotify. I wan...

dutchjim
Casual Listener
Plan Premium Country USA Device Operating System Android and Windows 10 My Question or Issue Spotify Gift Cards bought thru Amazon.com with the retailer name "Spotify" have an invalid...
2019-06-06 7:56:38 PM
2019-06-07 5:24:04 AM
Billy-J
Spotify Star
365 Views
1 replies
0 likes

365 Views
1 replies
0 likes

Spotify premium

I payed for premium a couple days ago and the transaction has been pending. Now it has gone through my premium still won’t woek I’ve trued logging in and out and everything but it won’t work. I have payed for the 3 month trial but it’s not working. C...

Shannon21
Casual Listener
I payed for premium a couple days ago and the transaction has been pending. Now it has gone through my premium still won’t woek I’ve trued logging in and out and everything but it won’t work. I have ...
2019-06-05 12:20:36 PM
2019-06-07 5:21:49 AM
Billy-J
Spotify Star
551 Views
5 replies
0 likes

551 Views
5 replies
0 likes

Hulu went away when card was updated...

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI had to get my card replaced so i got the notification that my old card didn't go through. I...

scoogle17
Casual Listener
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I had t...
2019-06-06 4:11:27 PM
2019-06-07 5:08:42 AM
Billy-J
Spotify Star
453 Views
3 replies
0 likes
Hulu

453 Views
3 replies
0 likes

app says last payment method didnt work, but still being charged

Ive had an account for a while now and lost my debit card - premium account was disabled when i cancelled that card. Just realized that itunes has been charging me - last payment went through last night - but the app still tells me that my last payme...

melinnn
Newbie
Ive had an account for a while now and lost my debit card - premium account was disabled when i cancelled that card. Just realized that itunes has been charging me - last payment went through l...
2019-06-06 3:45:21 PM
2019-06-06 7:12:29 PM
osornios
Spotify Star
543 Views
1 replies
0 likes

543 Views
1 replies
0 likes

Payment charged but not recognized by Spotify

It's been a while since I got premium and never had any problems with payment. Last month, payment was charged as usual and came in my bank statement as usual (photo attached, will provide better picture of needed) but my premium was paused because s...

ArtAttacka
Newbie
It's been a while since I got premium and never had any problems with payment. Last month, payment was charged as usual and came in my bank statement as usual (photo attached, will provide better pic...
2019-06-06 3:39:41 PM
2019-06-06 7:08:58 PM
osornios
Spotify Star
315 Views
1 replies
0 likes

315 Views
1 replies
0 likes

Charge 2 time a month for 3 months

I just notice spotify charge me 2 time each month for 3 months, I subscribe family premium and spotify charge me premium as well. Why? Can I get rerefun and how can I stop the premium payment. Thanks

Yan0326
Newbie
I just notice spotify charge me 2 time each month for 3 months, I subscribe family premium and spotify charge me premium as well. Why? Can I get rerefun and how can I stop the premium pay...
2019-06-06 10:06:38 AM
2019-06-06 5:23:42 PM
OneByBoo
Roadie
307 Views
1 replies
0 likes

307 Views
1 replies
0 likes

Alterar e-mail da assinatura

Hoje eu pago no.meu cartão o Spotify Premium, porém não localizo o e-mail que está conta está vinculada. Preciso trocar o e-mail para o qual eu uso ativamente. Estou pagamento mas não estou usando e qdo eu tento assinar o Spotify me sinaliza que já e...

Jamile
Newbie
Hoje eu pago no.meu cartão o Spotify Premium, porém não localizo o e-mail que está conta está vinculada. Preciso trocar o e-mail para o qual eu uso ativamente. Estou pagamento mas não estou usando e ...
2019-06-06 3:11:23 PM
2019-06-06 3:31:57 PM
Bittencourt
Spotify Star
385 Views
1 replies
0 likes

385 Views
1 replies
0 likes

Superuser Contribution Bankaccount didn't change

PlanPremiumCountryNetherlandsMy Question or IssueOn the 25th of April i changed the payment of my Spotify Family from my personal bankaccount to the bankaccount is share with my family. Evrything seemed good. On the 25th i paid the €0,01 confirmation...

Realism7
Casual Listener
Plan Premium Country Netherlands My Question or Issue On the 25th of April i changed the payment of my Spotify Family from my personal bankaccount to the bankaccount is share with my family. Evr...
2019-05-16 9:54:31 AM
2019-06-06 2:37:34 PM
Peter
Spotify Legend
969 Views
3 replies
0 likes

969 Views
3 replies
0 likes

Superuser Contribution spotify premium 0.99

hello i payed 0.99 for premium but still cant use it after 2 days waiting/

MB197
Newbie
hello i payed 0.99 for premium but still cant use it after 2 days waiting/
2019-05-28 11:03:36 AM
2019-06-06 2:33:51 PM
Peter
Spotify Legend
479 Views
2 replies
0 likes

479 Views
2 replies
0 likes

Superuser Contribution Charged Twice for Spotify

Hi, I have noticed I have been charged twice for Spotify premium for the last three months. Once through iTunes and then the second time through my mobile phone bill. How can I get a refund? Thanks

sjhenderson
Newbie
Hi, I have noticed I have been charged twice for Spotify premium for the last three months. Once through iTunes and then the second time through my mobile phone bill. How can ...
2019-06-04 10:24:21 PM
2019-06-06 8:46:57 AM
Katerina
Spotify Legend
393 Views
1 replies
0 likes

393 Views
1 replies
0 likes

Why can I not buy Spotify? Why dont you want my money?

CountryGermanyMy Question or Issue"We are sorry, but you can't subscribe to Spotify. Contact us when you need help."I cant buy Spotify via PayPal and via SMS-Code anymore. Don't you want my money or do you just hate me? ^^

DerPaulK
Newbie
Country Germany My Question or Issue "We are sorry, but you can't subscribe to Spotify. Contact us when you need help." I cant buy Spotify via PayPal and via SMS-Code anymore. Don't you want my m...
2019-06-05 9:33:48 PM
2019-06-06 2:04:06 AM
Billy-J
Spotify Star
337 Views
1 replies
0 likes

337 Views
1 replies
0 likes

Subscription

PlanFamily PemiumCountry DevicePhoneOperating Android My Question or Issue.Hi,I have the Family Premium subscription on the Spotify app on my phone, it was working perfect. I recently brought new phones, the Spotify app on the new phones had the free...

user-removed
Visitor
Plan Family Pemium Country Device Phone Operating Android My Question or Issue. Hi, I have the Family Premium subscription on the Spotify app on my phone, it was working per...
2019-06-04 12:20:08 AM
2019-06-06 1:56:33 AM
Billy-J
Spotify Star
10181 Views
3 replies
0 likes

10181 Views
3 replies
0 likes

Payment continues after I quit premium

Hi, I quit premium in february, but am still being charged each month. I changed settings in the paypal account, but they still charge me. I would like to get three months with premium since I paid for it withour receicing it (unknowingly). What can ...

Mitra34
Casual Listener
Hi, I quit premium in february, but am still being charged each month. I changed settings in the paypal account, but they still charge me. I would like to get three months with premium since ...
2019-05-18 11:59:38 AM
2019-06-05 5:44:23 PM
Jose_M
Spotify Star
1520 Views
7 replies
1 likes

1520 Views
7 replies
1 likes

Solved!!Superuser Contribution 3 months for 0.99.

Hello , I have a question . If I apply for the offert with 3 months for 0.99 can I cancel my subscription any time without to get addintionally charged?Like if I want with one day before the expiring date of the 3 months to cancel is it possible with...

DaniDinita
Regular
Hello , I have a question . If I apply for the offert with 3 months for 0.99 can I cancel my subscription any time without to get addintionally charged?Like if I want with one day before the expiring...
2019-05-25 3:09:07 PM
2019-06-05 12:38:12 PM
Peter
Spotify Legend
2011 Views
11 replies
0 likes

2011 Views
11 replies
0 likes

Solved!!Superuser Contribution Spotify tried to charge me earlier?

PlanFamilyCountryBulgariaDeviceI think it's N/A, but Android, PC, IOSOperating SystemN/A, It'll take me a while to compile this info My Question or IssueI just got a bank statement that Spotify attempted to charge me earily. 7 days early to be exact....

Icetorn
Casual Listener
Plan Family Country Bulgaria Device I think it's N/A, but Android, PC, IOS Operating System N/A, It'll take me a while to compile this info My Question or Issue I just got a ...
2019-05-27 11:09:26 AM
2019-06-05 10:27:57 AM
Peter
Spotify Legend
783 Views
2 replies
0 likes

783 Views
2 replies
0 likes

Superuser Contribution Premium trial payed, but not available

This morning I payed for my Premium account (3 months trial period) and I have received a payment proof of spotify. Why can't I use Premium, although I already logged out and in again? Regards,Mischa

Mischa72
Casual Listener
This morning I payed for my Premium account (3 months trial period) and I have received a payment proof of spotify. Why can't I use Premium, although I already logged out and in again? Regar...
2019-05-27 10:25:07 AM
2019-06-05 10:01:01 AM
Peter
Spotify Legend
842 Views
5 replies
0 likes

842 Views
5 replies
0 likes

Superuser Contribution Student subscription

I have a student account with Hulu $4.99/mo that expired a couple days ago, I just reverified that I was a student but my Hulu isn’t working and Spotify still says I’m premium, why doesn’t it say I’m a student?

hwat
Newbie
I have a student account with Hulu $4.99/mo that expired a couple days ago, I just reverified that I was a student but my Hulu isn’t working and Spotify still says I’m premium, why doesn’t it say I’m...
2019-06-05 2:43:29 AM
2019-06-05 9:38:05 AM
Daisy
Spotify Legend
264 Views
1 replies
0 likes

264 Views
1 replies
0 likes

Superuser Contribution Problemas con pago y cambio de suscripcion

Realice el pago de la cuenta premium efectivamente (se me acredito el monto en la tarjeta) y funciona pero quiero cambiar a plan familiar y al ingresar a mi cuenta figuro como usuario de spotify free, no reconoce mi pago realizado ni me llego un mail...

Luzberent
Newbie
Realice el pago de la cuenta premium efectivamente (se me acredito el monto en la tarjeta) y funciona pero quiero cambiar a plan familiar y al ingresar a mi cuenta figuro como usuario de spotify free...
2019-06-05 3:23:15 AM
2019-06-05 9:36:09 AM
Daisy
Spotify Legend
382 Views
1 replies
0 likes

382 Views
1 replies
0 likes

Solved!! I can't use my gift card, because some lettres can't be read

I just bought a Spotify gift card but I can't read the code correctly. Some (two of them) letters or numbers are impossible to read. Is it possible to find the code with the number of the card ? Mine is REMOVED I can send the picture but I am not sur...

yasmine-jpop
Newbie
I just bought a Spotify gift card but I can't read the code correctly. Some (two of them) letters or numbers are impossible to read. Is it possible to find the code with the number of the card ? Mine...
2019-06-04 7:18:33 PM
2019-06-05 1:02:24 AM
Billy-J
Spotify Star
953 Views
1 replies
0 likes

953 Views
1 replies
0 likes

Solved!! One credit card for multiusers Premium trial

PlanPremium 3 months trialCountryIndonesiaDeviceiPhone 6Operating SystemiOS 12 My Question or IssueI have registered for a trial-Premium package using my credit card. then i want to register my wife for the same package (trial-Premium) using the the ...

aksutanto
Newbie
Plan Premium 3 months trial Country Indonesia Device iPhone 6 Operating System iOS 12 My Question or Issue I have registered for a trial-Premium package using my credit card. then i ...
2019-06-04 5:04:48 PM
2019-06-05 1:00:52 AM
Billy-J
Spotify Star
4410 Views
1 replies
0 likes

4410 Views
1 replies
0 likes

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