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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5067 Views
  • 23 replies
  • 2 likes
  • 5067 Views
  • 23 replies
  • 2 likes

Charge for new Premium account

Hello, I did not receive a free 3 month trail of Spotify Premium when I subscribed for it on 11/22/2018. I was charged $15.98. Can you please let me know the reason why I was not eligible for free 3 month trail?

  • Newbie
  •   Hello,   I did not receive a free 3 month trail of Spotify Premium when I subscribed for it on 11/22/2018. I was charged $15.98. Can you please let me know the reason why I was no...
  • jaiwareham
  • Composer
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Spotify Premium For Students

Plan:Currenty the Free planCountry: United StatesDevice:Macbook Pro 2016/ iPad mini/ and iPhone My Question or Issue:I tried to sign up for spotify premium for student and it would not let me because it said I had previously done a free trial. Number...

  • Casual Listener
  • Plan: Currenty the Free plan Country:  United States Device: Macbook Pro 2016/ iPad mini/ and iPhone   My Question or Issue: I tried to sign up for spotify premium for student and i...
  • oburger04
  • Roadie
  • 294 Views
  • 1 replies
  • 2 likes
  • 294 Views
  • 1 replies
  • 2 likes

Paying £9.99 for a student account even though my student status is valid?

PlanPremiumCountry UkDeviceGoogle pixel xlOperating SystemAndrois My Question or Issue On my profile, it tells me that my account is on Spotify student and that I'm paying £4.99 a month, but I got my confirmation of payment on PayPal and I was charge...

  • Newbie
  • Plan Premium Country  Uk Device Google pixel xl Operating System Androis   My Question or Issue  On my profile, it tells me that my account is on Spotify student and that I'm...
  • Billy-J
  • Spotify Star
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Subscription Upgrade Assist

Plan: Premium + Hulu (NON- student)Country: US I can't figure out how to upgrade from Hulu to Hulu Premium. May I please have assistance with that?Thank you much! malindhe_sue

  • Casual Listener
  • Plan: Premium + Hulu (NON- student) Country: US   I can't figure out how to upgrade from Hulu to Hulu Premium.  May I please have assistance with that? Thank you much!  malindh...
  • OneByBoo
  • Roadie
  • 461 Views
  • 3 replies
  • 0 likes
  • Subscription
    upgrade
  • 461 Views
  • 3 replies
  • 0 likes

My adress

I have Premium for the family. Living in the Czech Republic, PragueI am the Owner and I added 5 more people (members) to my Spotify family. But recently 4 members were removed from my subscription because their address did not match with my address.T...

  • Casual Listener
  •   I have Premium for the family. Living in the Czech Republic, Prague I am the Owner and I added 5 more people (members) to my Spotify family. But recently 4 members were removed fro...
  • Billy-J
  • Spotify Star
  • 277 Views
  • 1 replies
  • 0 likes
  • 277 Views
  • 1 replies
  • 0 likes

PaySafe Card and Subscription

Up until last month I was perfectly able to go buy a paysafe card and then go to the Spotify website for subscription and choose “paysafe” as my method of payment. I’m in Canada Montreal and that option was available to me! As of today I spent money ...

  • Visitor
  • Up until last month I was perfectly able to go buy a paysafe  card and then go to the Spotify website for subscription and choose “paysafe” as my method of payment. I’m in Canada Montreal and th...
  • RealOli
  • Newbie
  • 637 Views
  • 6 replies
  • 0 likes
  • 637 Views
  • 6 replies
  • 0 likes

Latest re-engagement offer

PlanFree/PremiumCountry Device(iPhone)Operating System(iOS 10) My Question or Issue I left a while ago due to a lack of integration with my Watch. I see that is now being addressed (slowly) and when I received a re-engagement offer (3 months for £9.9...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone) Operating System (iOS 10)   My Question or Issue  I left a while ago due to a lack of integration with my Watch. I see that is now...
  • Maxim
  • Spotify Star
  • 480 Views
  • 1 replies
  • 0 likes
  • 480 Views
  • 1 replies
  • 0 likes

Solved!! Activating Spotify Family

Premium Family Portugal Hi,I'm planning to offer my family a Spotify Premium Family as a Christmas gift.Can I pay the service now and activate it after Christmas, and therefore the month validity will start only then, or is the service activated imme...

  • Newbie
  • Premium Family   Portugal  Hi, I'm planning to offer my family a Spotify Premium Family as a Christmas gift. Can I pay the service now and activate it after Christmas, and therefore ...
  • Maxim
  • Spotify Star
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Subscription for 3 months just with $0.99

PlanPremiumCountryRomaniaDevice(Samsung Galaxy S9+)Operating System(Android Oreo, Windows 10) My Question or Issue Dear community, I have a question for you. From the December this offer has been launched by the Spotify. ($0.99 for 3 months). I have ...

  • Newbie
  • Plan Premium Country Romania Device (Samsung Galaxy S9+) Operating System (Android Oreo, Windows 10)   My Question or Issue  Dear community,   I have a question for yo...
  • Maxim
  • Spotify Star
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

New phone, no account

Hi, New phone is Galaxy A6. Logged in after resetting password, and it recognises me, but my Premium account is not there. I've logged out, back in...still not there. I've logged in with FB too, and no joy. As I'm still paying, can this be sorted qui...

  • Visitor
  • Hi,   New phone is Galaxy A6. Logged in after resetting password, and it recognises me, but my Premium account is not there.   I've logged out, back in...still not there.   I've ...
  • Jose_M
  • Spotify Star
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Não consigo realizar o pagamento

Recebi a mensagem pelo app que meu pagamento nao conseguiu ser efetuado.Estou tentando mudar a forma de pagamento e recebo a mensagem de erro ao final do processo.Ja tentei Crédito, Débito. Fazer outro dia, fazer pelo computador, cancelar a assinatur...

  • Newbie
  • Recebi a  mensagem pelo app que meu pagamento nao conseguiu ser efetuado. Estou tentando mudar a forma de pagamento e recebo a mensagem de erro ao final do processo. Ja tentei Crédito, Débito....
  • Bittencourt
  • Spotify Star
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sonos and Spotify link not working

I just upgraded to Spotify Premium,a nd updated my Sonos to the current OS, and it still will not link the two. I have a playlist that a friend made for me on her Spotify, and I can see it, but it will not let me play it. Advice?

  • Newbie
  •   I just upgraded to Spotify Premium,a nd updated my Sonos to the current OS, and it still will not link the two. I have a playlist that a friend made for me on her Spotify, and I can see it, b...
  • Guido
  • Spotify Legend
  • 759 Views
  • 1 replies
  • 0 likes
  • 759 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Student subscription

PlanPremiumCountryThe Netherlands Device-Operating System- My Question or Issue Recently I found out that Spotify still costs €10 for me, even though I'm registered as a Student till the 19th of October next year (2019). I signed up for it almost 3 m...

  • Casual Listener
  • Plan Premium Country The Netherlands   Device - Operating System -   My Question or Issue  Recently I found out that Spotify still costs €10 for me, even though I'm reg...
  • Guido
  • Spotify Legend
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

Superuser Contribution Descontaron de mi tarjeta pero no activa Premium

Hola Buenos dias,El dia 10/12/2018 me descontaron del paquete de premiun familiar, pero hasta el momento aun no me activan el premiun y mi familia que estaba suscrita ya no esta en mi lista... ya pasaron 48 horas y hasta el momento no me activan el p...

  • Newbie
  • Hola Buenos dias, El dia 10/12/2018 me descontaron del paquete de premiun familiar, pero hasta el momento aun no me activan el premiun y mi familia que estaba suscrita ya no esta en mi lista... ya p...
  • Guido
  • Spotify Legend
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

I've got 2 payments after upgrade to family

PlanPremium / FamilyCountry Thailand My Question or IssueYesterday I upgraded my subscription from free to premium, then from medium to family.I chose my mobile network operator for payment at first. But after I upgraded to family I set my payment to...

  • Newbie
  • Plan Premium / Family Country  Thailand  My Question or Issue Yesterday I upgraded my subscription from free to premium, then from medium to family. I chose my mobile network operator...
  • Billy-J
  • Spotify Star
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Solved!! *solved*

*can be removed*

  • Newbie
  • *can be removed*
  • Billy-J
  • Spotify Star
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Von normal Premium zu Familien abo

Ich bin im November vom normalen Abonnement zum Familienvertrag gewechselt. Muss ich jetzt die geforderten 9,99€ noch bezahlen? Man bezahlt soweit ich weiß immer für den kommenden Monat, somit sollten die geforderten 9,99€ die über Klarna laufen über...

  • Casual Listener
  • Ich bin im November vom normalen Abonnement zum Familienvertrag gewechselt. Muss ich jetzt die geforderten 9,99€ noch bezahlen? Man bezahlt soweit ich weiß immer für den kommenden Monat, somit sollte...
  • Billy-J
  • Spotify Star
  • 455 Views
  • 3 replies
  • 0 likes
  • 455 Views
  • 3 replies
  • 0 likes

Not elligible for monthly subscription offer

PlanFreeCountry Philippines DeviceSony Xperia Operating SystemAndroid My Question or IssueMy year subscription just ended on Dec. 13. I used a visa card last year to subscibe for that. Now Dec. 14 I'm trying to get the monthly subscription but I keep...

  • Newbie
  • Plan Free Country  Philippines  Device Sony Xperia  Operating System Android   My Question or Issue My year subscription just ended on Dec. 13. I used a visa card last y...
  • Jose_M
  • Spotify Star
  • 351 Views
  • 1 replies
  • 0 likes
  • Mobile
    Subscription
  • 351 Views
  • 1 replies
  • 0 likes