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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 8090 Views
  • 23 replies
  • 2 likes
  • 8090 Views
  • 23 replies
  • 2 likes

subscription

I am paying for premium account every month. But my account doesn't recognise me as a premium user. So I can not cancel the subscription since the account setting tells me I am a free user.. But I am paying $9.99 every month. When I signed up at firs...

  • Newbie
  • I am paying for premium account every month. But my account doesn't recognise me as a premium user. So I can not cancel the subscription since the account setting tells me I am a free user.. But I am...
  • OneByBoo
  • Roadie
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Spotify Student and Gift cards

Premium Student US My Question or Issue I was gifted a Spotify gift card for Christmas and happily applied it to my account, thinking it would cover several months of my Premium Student plan. However, I was really bummed to see that doing so cut off ...

  • Newbie
  •   Premium Student  US    My Question or Issue  I was gifted a Spotify gift card for Christmas and happily applied it to my account, thinking it would cover several month...
  • OneByBoo
  • Roadie
  • 342 Views
  • 1 replies
  • 0 likes
  • Gift Card
    Hulu
    Student
  • 342 Views
  • 1 replies
  • 0 likes

Premium subscription stopped working - please fix

Please help - every device I log onto shows under setting that I am on a 'Free' subscription, whereas I have been a Premium subscriber for years. I have tried logging out everywhere, uninstalling the app on phone and ipad, and nothing works any more ...

  • Newbie
  • Please help - every device I log onto shows under setting that I am on a 'Free' subscription, whereas I have been a Premium subscriber for years.  I have tried logging out everywhere, uninstalli...
  • Luke
  • Spotify Star
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

New card update

Hello, I recently recieved a new card and tried to update the information multiple times, however, it keeps declining both of my cards. It paused my account and I am unable to listen to spotify anymore. What should I do? Thanks.

  • Newbie
  • Hello,   I recently recieved a new card and tried to update the information multiple times, however, it keeps declining both of my cards. It paused my account and I am unable to listen to spot...
  • Luke
  • Spotify Star
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

Problemas com Premium

Efetuei o pagamento e foi confirmado, mas não posso pular de música quando quiser, outras funções funcionam normalmente.

  • Newbie
  • Efetuei o pagamento e foi confirmado, mas não posso pular de música quando quiser, outras funções funcionam normalmente.
  • Luke
  • Spotify Star
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

La domiciliacion no se puede dar de alta

Intento dar de alta mi tarjeta pero no me deja me comunique con el banco y me menciona que es de parte de ustedes el error

  • Newbie
  • Intento dar de alta mi tarjeta pero no me deja me comunique con el banco y me menciona que es de parte de ustedes el error
  • Luke
  • Spotify Star
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

I have and AM USING Premium but Spotify tells me I don't have Premium. ????

I use Premium everyday. It was only when I went to connect with Sonos that I realized that my Spotify account says that I have not upgraded to Premium. But i have, have been for over a year! I AM USING Premium...... why does Spotify say this, and wha...

  • Newbie
  • I use Premium everyday. It was only when I went to connect with Sonos that I realized that my Spotify account says that I have not upgraded to Premium. But i have, have been for over a year! I AM USI...
  • Luke
  • Spotify Star
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

Reativar o premium familiar

Estou colocando meus dados do banco, para reativar o premium e não está indo, preciso de ajuda pfv.

  • Newbie
  • Estou colocando meus dados do banco, para reativar o premium e não está indo, preciso de ajuda pfv. 
  • Luke
  • Spotify Star
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

Re: Taking money after cancelling premium

I have read alot reviews and am not happy .i would lile yo unsubscribe to ur app nut uou make it impossible to dp so.i do not want your services anymore if nothing is done soonest i will report to the relevant authorities and go to facebook if no one...

  • Newbie
  • I have read alot reviews and am not happy .i would lile yo unsubscribe to ur app nut uou make it impossible to dp so.i do not want your services anymore if nothing is done soonest i will report to th...
  • Luke
  • Spotify Star
  • 238 Views
  • 1 replies
  • 0 likes
  • 238 Views
  • 1 replies
  • 0 likes

Premium pas activé

Bonjour,Après l'incident de mon topic précédent, je suis confronté à un autre problème.Bien que j'ai souscrit à un abonnement, mon compte Spotify n'est pas considéré comme Premium sur l'application, bien qu'il le soit sur le site internet dans la rub...

  • Casual Listener
  • Bonjour, Après l'incident de mon topic précédent, je suis confronté à un autre problème. Bien que j'ai souscrit à un abonnement, mon compte Spotify n'est pas considéré comme Premium sur l'applica...
  • Luke
  • Spotify Star
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

subscribed but no premium

PlanPremiumCountry GermanyDeviceMacbook Pro late 2016Operating System My Question or Issue I subscribed and I can see I am premium on the status page but not everywhere else what to do or whom to contact

  • Newbie
  •   Plan Premium Country  Germany Device Macbook Pro late 2016 Operating System   My Question or Issue   <removed sensitive info>   I subscribed and I can se...
  • Luke
  • Spotify Star
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Set up Spotify in foreign country - how do I go Premium or change location?

I set up Spotify on my phone whilst in Thailand. I will be here for another month and then I will move on to Malaysia and then Indonesia. After that I'll be moving between countries througout SE Asia and then Canada/States. First of all, because I'm ...

  • Newbie
  •   I set up Spotify on my phone whilst in Thailand. I will be here for another month and then I will move on to Malaysia and then Indonesia. After that I'll be moving between countries througout...
  • OneByBoo
  • Roadie
  • 754 Views
  • 1 replies
  • 0 likes
  • 754 Views
  • 1 replies
  • 0 likes

Cobrança indevida e não consigo usar a conta premium

Olá, estou precisando de ajuda. Assinei a promoção de estudante durante 3 meses, porém cancelei o plano tarde, devido ao horário de verão, e o plano foi renovado automaticamente. Entretanto apesar de vir cobrando no cartão eu não consigo usar o Spoti...

  • Newbie
  • Olá, estou precisando de ajuda.  Assinei a promoção de estudante durante 3 meses, porém cancelei o plano tarde, devido ao horário de verão, e o plano foi renovado automaticamente. Entretanto ap...
  • Brunelicia
  • Community Legend
  • 265 Views
  • 3 replies
  • 0 likes
  • 265 Views
  • 3 replies
  • 0 likes

Paymant error

PlanFamily premiumCountry BolivivaDeviceIphone 7Operating SystemWindows 7 My Question or Issue I get my family premium on 06/01/2019 at 7:19pm, and days ago (like 1 week) i recive emails form spotify say me my membership going be canceled

  • Newbie
  • Plan Family premium Country  Boliviva Device Iphone 7 Operating System Windows 7   My Question or Issue  I get my family premium on 06/01/2019 at 7:19pm, and days ago (like 1...
  • OneByBoo
  • Roadie
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Premium subscription disapear

Hello,After some issues with login i create again a account with same e-mail (i don't know how, looks like account removal) and now my premium subscription is not available anymore. Number of my subscription order: P09177A360 Thanks in advance!Best r...

  • Visitor
  • Hello, After some issues with login i create again a account with same e-mail (i don't know how, looks like account removal) and now my premium subscription is not available anymore.   N...
  • Billy-J
  • Spotify Star
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

Solved!! Spoitfy and Hulu

I have Spotify Premium and I’m thinking about adding Hulu. Two questions: first, the link to the offer terms bring me to an error page. The link is to https://www.spotify.com/sk/account/subscription/change/legal-terms/?target=hulu i realuze few few p...

  • Casual Listener
  • I have Spotify Premium and I’m thinking about adding Hulu. Two questions: first, the link to the offer terms bring me to an error page. The link is to https://www.spotify.com/sk/account/subscrip...
  • Darren72
  • Casual Listener
  • 609 Views
  • 2 replies
  • 0 likes
  • 609 Views
  • 2 replies
  • 0 likes

Solved!! stop subscription

PlanPremium My Question or Issue How to suspend for a while a subscription for my sun (paid through my paypal) without having access to his password ?thanks for your help

  • Newbie
  • Plan Premium         My Question or Issue  How to suspend for a while a subscription for my sun (paid through my paypal) without having access to his password ? thank...
  • Brunelicia
  • Community Legend
  • 323 Views
  • 1 replies
  • 0 likes
  • 323 Views
  • 1 replies
  • 0 likes

Solved!! Can't purchase spotify e-cards

PlanPremiumCountry PH My Question or IssueI can no longer access the page https://www.spotify.com/us/purchase/ecards/ to purchase an e-card for someone else. What happened to it? Has the ecard system been permanently removed? If so, how else can I "g...

  • Newbie
  • Plan Premium Country  PH  My Question or Issue I can no longer access the page https://www.spotify.com/us/purchase/ecards/ to purchase an e-card for someone else. What happened to...
  • Maxim
  • Spotify Star
  • 524 Views
  • 1 replies
  • 1 likes
  • 524 Views
  • 1 replies
  • 1 likes

Superuser Contribution se connecter une famille de spotify

Plan spotify family Pays FRANCE Appareil PC, iphone Système d'exploitation ios 12.1.2 Ma Question ou le problème bonsoir j'ai pris l'abonnement spotify famille, j'ai inviter les membres de ma famille, les mails ont ete acceptés et basculer vers un li...

  • Newbie
  •   Plan spotify family Pays FRANCE   Appareil PC, iphone Système d'exploitation ios 12.1.2   Ma Question ou le problème   bonsoir j'ai pris l'abonnement s...
  • Jemi
  • Spotify Legend
  • 947 Views
  • 1 replies
  • 0 likes
  • 947 Views
  • 1 replies
  • 0 likes

Double payment each month

I just checked my card transactions, and I see that I was charged 3 times this month, with 3 different transactions prices: once 14,99, once 9,99 and once 16,49.PlanfamilyCountry canadaOperating SystemWindows 10 My Question or Issue I just checked my...

  • Newbie
  • I just checked my card transactions, and I see that I was charged 3 times this month, with 3 different transactions prices: once 14,99, once 9,99 and once 16,49. Plan family Country  canada ...
  • Brunelicia
  • Community Legend
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes