Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
yesterday
ab01545945
Visitor
79961 Views
50 replies
4 likes

79961 Views
50 replies
4 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-02-04 8:12:53 PM
Susan_GP
Moderator
10073 Views
23 replies
2 likes

10073 Views
23 replies
2 likes

spotify with existing hulu account

I am wanting to upgrade to the premium spotify with hulu discount. wanting to know if it works with existing hulu account or would i have to make another hulu account and cancel the one i have

Jdshuler86
Newbie
I am wanting to upgrade to the premium spotify with hulu discount. wanting to know if it works with existing hulu account or would i have to make another hulu account and canc...
2019-02-27 1:53:29 AM
2019-02-27 7:15:24 AM
Billy-J
Spotify Star
318 Views
1 replies
0 likes

318 Views
1 replies
0 likes

Failed Transaction not refunded

PlanPremiumCountry IndiaDeviceMi A1Operating System Android Oreo My Question or Issue I was trying to get a premium subscription, however the transaction failed during the process. I was debited Rs.59 but didn't get premium. The amount which was debi...

VedKunte
Newbie
Plan Premium Country India Device Mi A1 Operating System Android Oreo My Question or Issue I was trying to get a premium subscription, however the transaction ...
2019-02-26 9:24:10 PM
2019-02-27 7:09:25 AM
Billy-J
Spotify Star
644 Views
1 replies
0 likes

644 Views
1 replies
0 likes

not premium despite billed

Planfamily Country sweden My Question or Issue hello Paid our bill and charged 23 februari. Today we are no longer premium. Why? We have a family account.

malin747
Regular
Plan family Country sweden My Question or Issue hello Paid our bill and charged 23 februari. Today we are no longer premium. Why? We have a f...
2019-02-25 2:24:40 PM
2019-02-27 5:43:06 AM
Billy-J
Spotify Star
749 Views
1 replies
0 likes

749 Views
1 replies
0 likes

Improper Billing - Spotify for University students

Country BrazilDevice(iPhone 7 Plus) Operating System(iOS 12.1.4) My Question or Issue I always pay my subscription on the seventh day of the month, but after updating the payment method today I received a charge of R$ 10.00. My plan is Spotify for Un...

cliciacosta
Casual Listener
Country Brazil Device (iPhone 7 Plus) Operating System (iOS 12.1.4) My Question or Issue I always pay my subscription on the seventh day of the month, but after updat...
2019-02-25 1:23:17 PM
2019-02-26 7:44:38 PM
cliciacosta
Casual Listener
687 Views
2 replies
0 likes

687 Views
2 replies
0 likes

Superuser Contribution Mé cobraron 99 mxn pesos y mi pla es de estudiante

My Question or Issue Como hago para recuperar mi dinero o a quien reclamo verán contrate spotify plan de estudiante de 49 pesos mexicanos que se cobra cada mes pero me cobraron 99 pesos mexicanos y luego me cobraron otros 49 en el mismo mes y ya cheq...

Roberto15pp
Newbie
My Question or Issue Como hago para recuperar mi dinero o a quien reclamo verán contrate spotify plan de estudiante de 49 pesos mexicanos que se cobra cada mes pero me cobraron 99 pesos mexica...
2019-02-23 6:18:06 AM
2019-02-26 6:04:48 PM
Daisy
Spotify Legend
762 Views
1 replies
0 likes

762 Views
1 replies
0 likes

Charged RM4

hi I have been charged RM4 while I’m still in trial of premium. Please advise what this fee relates to? PlanPremium TrialCountry MalaysiaDeviceiPhone 7Operating SystemiOS 12

KanzSelv
Newbie
hi I have been charged RM4 while I’m still in trial of premium. Please advise what this fee relates to? Plan Premium Trial Country Malaysia Device iPhone 7 Operating System...
2019-02-26 3:03:10 PM
2019-02-26 5:32:41 PM
Brunelicia
Community Legend
938 Views
1 replies
0 likes

938 Views
1 replies
0 likes

poor recommendation algorithm

No offense. But I have to say that 'discover weekly' sucks, now half of them are from the musicians I've followed?? I thought it was a "discover", supposed to discover new things, not a "recap".Same as the daily mix. Plz hire some good algorithm engi...

ggemeny
Casual Listener
No offense. But I have to say that 'discover weekly' sucks, now half of them are from the musicians I've followed?? I thought it was a "discover", supposed to discover new things...
2019-02-25 2:46:00 PM
2019-02-26 3:10:03 PM
ggemeny
Casual Listener
1126 Views
2 replies
2 likes

1126 Views
2 replies
2 likes

Solved!! upgrade plan

PlanFree/PremiumCountry DevicOperating System My Question or IssueI currently have the premium subscription. I forgot to get the plan that include hulu. If i changed plans would i have to re pay full price or just 2.99 since the premium is 9.99

KXQuick
Newbie
Plan Free/Premium Country Devic Operating System My Question or Issue I currently have the premium subscription. I forgot to get the plan that include hulu. If i changed plans w...
2019-02-26 11:21:15 AM
2019-02-26 2:55:56 PM
Brunelicia
Community Legend
779 Views
1 replies
0 likes

779 Views
1 replies
0 likes

What happened to my subscription?

Country Sweden Me and my gf have premium family, never been any problems. Today were both back to free and spotify wants us to go premium even though we paid our bill just a couple of days ago. Just dont get it!Some help please.

malin747
Regular
Country Sweden Me and my gf have premium family, never been any problems. Today were both back to free and spotify wants us to go premium even&nbs...
2019-02-25 9:54:25 PM
2019-02-26 1:25:08 PM
Bittencourt
Spotify Star
1981 Views
5 replies
0 likes

1981 Views
5 replies
0 likes

Spotify Totalmente bugado

É o seguinte, já faz um bom tempo que uso o Spotify no PC e já me acostumei, não consigo usar outro player, mas o problema é um: As músicas não tocam. Do nada o Spotify não tocava algumas músicas (**bleep** da Iggy Azalea, Black Widow da Rita Ora, Ha...

Cataquete
Casual Listener
É o seguinte, já faz um bom tempo que uso o Spotify no PC e já me acostumei, não consigo usar outro player, mas o problema é um: As músicas não tocam. Do nada o Spotify não tocava algumas mú...
2019-02-24 12:06:14 AM
2019-02-26 2:19:12 AM
Bittencourt
Spotify Star
937 Views
4 replies
0 likes

937 Views
4 replies
0 likes

Can't locate the charged account

PlanFreeCountry USADevice Operating System My Question or Issue My account says I'm free but I've been charged 9.99 for many months. I've tried all suggestions to locate the charged account, including third party.

KellyLeigh
Newbie
Plan Free Country USA Device Operating System My Question or Issue My account says I'm free but I've been charged 9.99 for many months. I've tried all...
2019-02-25 6:50:15 PM
2019-02-25 7:03:05 PM
Brunelicia
Community Legend
492 Views
1 replies
1 likes

492 Views
1 replies
1 likes

Solved!! I paid for the 60 days free premium

I suscribed for the free premium from my phone, I saw I had to verify some payment method in case I forget to cancel and realized that there was a charge of 9,99€ what I supposed that was to confirm that I had money, but it wasn't like I though, I wa...

Raularbanies
Casual Listener
I suscribed for the free premium from my phone, I saw I had to verify some payment method in case I forget to cancel and realized that there was a charge of 9,99€ what I supposed that was to ...
2019-02-22 3:45:32 PM
2019-02-25 12:30:08 PM
Billy-J
Spotify Star
753 Views
7 replies
0 likes

753 Views
7 replies
0 likes

Please add yearly subscription!

PlanPremiumCountry GermanyDeviceWindows, Android, FireTV My Question or IssueThere is only automatic monthly payment, PLEASE add automatic annual payment, THANK YOU!

stefanflegel
Casual Listener
Plan Premium Country Germany Device Windows, Android, FireTV My Question or Issue There is only automatic monthly payment, PLEASE add automatic annual payment, THANK YOU! ...
2019-02-23 5:16:50 PM
2019-02-25 12:21:43 PM
Billy-J
Spotify Star
699 Views
5 replies
0 likes

699 Views
5 replies
0 likes

Solved!! Son cant submit details for family premium

Hi, I have sent my son an invite for my premium for family account. He has set up a profile, we have tried doing it through incognito windows, tried on his phone etc etc and it still doesn't allow us to submit his name and address to accept the invit...

NZWally
Regular
Hi, I have sent my son an invite for my premium for family account. He has set up a profile, we have tried doing it through incognito windows, tried on his phone etc etc and it still doesn't allow us...
2019-01-19 6:47:16 AM
2019-02-25 7:30:03 AM
NZWally
Regular
1084 Views
9 replies
0 likes

1084 Views
9 replies
0 likes

this is no give me back money

(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue i want my mony back 5$

todoroki
Newbie
(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue i want my mony back 5$
2019-02-24 8:53:10 PM
2019-02-24 9:09:44 PM
A_Musicophile
Community Legend
1403 Views
1 replies
0 likes

1403 Views
1 replies
0 likes

I’ve tried different payment methods and non of them seems to work. I used to be subscribed before

PlanPremiumCountry EgyptDeviceiPhone 6Operating SystemiOS 10 My Question or Issue

Lamisismaill
Newbie
Plan Premium Country Egypt Device iPhone 6 Operating System iOS 10 My Question or Issue
2019-02-24 7:32:25 AM
2019-02-24 5:52:15 PM
Brunelicia
Community Legend
666 Views
1 replies
0 likes

666 Views
1 replies
0 likes

Solved!! Gift card Hong Kong

Hi, I dont have a credit card and I what to upgrade to Premium. I went to Fortress, 7 Eleven and notice that gift card for 12 months Premium is for 576HKD but on your homepage it says 696HKD for 12 months.Do I get 12 months with the gift card? Steven...

Steven80
Casual Listener
Hi, I dont have a credit card and I what to upgrade to Premium. I went to Fortress, 7 Eleven and notice that gift card for 12 months Premium is for 576HKD but on your homepage it says 696HKD for 12 m...
2019-02-21 1:31:15 PM
2019-02-24 3:52:50 PM
Steven80
Casual Listener
4108 Views
2 replies
0 likes
Gift Card

4108 Views
2 replies
0 likes

Subscribed, but not getting Premium?

PlanPremierPays FranceDispositifSamsungSystème opérateur Android Ma question ou problème Bonjour,Je viens vers vous avec un problème avec Spotify.Ma femme a pris un compte Spotify famille, tous les membres de la famille n'ont plus accès à l'abonnemen...

sanmanu3377
Newbie
Plan Premier Pays France Dispositif Samsung Système opérateur Android Ma question ou problème Bonjour, Je viens vers vous avec un problème avec Spotify. Ma femme ...
2019-02-21 11:58:57 PM
2019-02-24 7:23:14 AM
OneByBoo
Roadie
1057 Views
1 replies
0 likes

1057 Views
1 replies
0 likes

Tentei os 30 dias grátis e fui cobrada no mesmo dia duas vezes

PlanFreeCountry BrazilDeviceIphone 5Operating SystemiOS 10 My Question or IssueOlá, coloquei os dados do meu cartao para obter os 30 dias gratis e depois de aceitar tudo apareceu uma mensagem ''Voce já obteve esse recurso de 30 dias gratis'' pois est...

isabelleabaz
Newbie
Plan Free Country Brazil Device Iphone 5 Operating System iOS 10 My Question or Issue Olá, coloquei os dados do meu cartao para obter os 30 dias gratis e depois de aceitar tudo...
2019-02-24 3:15:47 AM
2019-02-24 3:37:42 AM
Bittencourt
Spotify Star
564 Views
1 replies
0 likes

564 Views
1 replies
0 likes

I just opened a new banking account and now spotify isent accepting my banking card for payments

PlanFree/Premium Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Holliegreene3
Newbie
Plan Free/Premium Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
2019-02-23 8:34:37 PM
2019-02-23 11:11:03 PM
Billy-J
Spotify Star
1354 Views
1 replies
0 likes

1354 Views
1 replies
0 likes

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