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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 8089 Views
  • 23 replies
  • 2 likes
  • 8089 Views
  • 23 replies
  • 2 likes

Cobrança indevida no cartão de crédito

PlanoPremiumPaísBrasilDispositivoMoto x4Sistema operacionalAndroid Minha pergunta ou problemaHoje alterei a forma de pagamento da minha conta premium, e apareceu uma cobrança de R$ 10,00 reais no no meu cartão de credito. Espero que esse valor seja e...

  • Newbie
  • Plano Premium País Brasil Dispositivo Moto x4 Sistema operacional Android   Minha pergunta ou problema Hoje alterei a forma de pagamento da minha conta premium, e apareceu uma cobrança...
  • Bittencourt
  • Spotify Star
  • 303 Views
  • 2 replies
  • 1 likes
  • 303 Views
  • 2 replies
  • 1 likes

Superuser Contribution Podcast Pop Up Ads Appearing on Premium

PlanFree/PremiumCountry UKDeviceHONOR 9Operating SystemAndroid Oreo My Question or Issue I had a pop up ad for a podcast appear on my app home screen. I pay a premium subscription because I don't want to see ads, among other things. I have all Spotif...

  • Roadie
  • Plan Free/Premium Country  UK Device HONOR 9 Operating System Android Oreo   My Question or Issue  I had a pop up ad for a podcast appear on my app home screen. I pay a ...
  • Billy-J
  • Spotify Star
  • 365 Views
  • 1 replies
  • 1 likes
  • 365 Views
  • 1 replies
  • 1 likes

Cobrança indevida de 16.90

Eu fiz assinatura para o spotify premium e funcionou por alguns meses por volta de Outubro de 2018 o applicativo sozinho parou de funcionar mas nunca param de me cobrar 16.90 pelo serviço premium. Estou desde então entrando em contato com o spotify e...

  • Visitor
  • Eu fiz assinatura para o spotify premium e funcionou por alguns meses por volta de Outubro de 2018 o applicativo sozinho parou de funcionar mas nunca param de me cobrar 16.90 pelo serviço premium. Es...
  • Bittencourt
  • Spotify Star
  • 328 Views
  • 2 replies
  • 1 likes
  • 328 Views
  • 2 replies
  • 1 likes

Took the 99 cents deal but have been charged only once

I started my Premium account in December with the Christmas deal for 99 cents but I have been charged only once so far when I created the account. Enought time has passed since the supposed charging date in January but no money bas been withdrawn fro...

  • Newbie
  • I started my Premium account in December with the Christmas deal for 99 cents but I have been charged only once so far when I created the account. Enought time has passed since the supposed charging ...
  • Bittencourt
  • Spotify Star
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

On a family plan

PlanPremiumCountry canDevicesamsung 8Operating Systemandriod My Question or Issue Recenlty switched phones, no longer can access my family plan. All music and playlists are gone. I pay for the family plan. Other members of my plan can still access th...

  • Visitor
  • Plan Premium Country  can Device samsung 8 Operating System andriod   My Question or Issue  Recenlty switched phones, no longer can access my family plan. All music and playl...
  • Maxim
  • Spotify Star
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Solved!! Subscription

Plan PremiumCountry United States of AmericaDeviceMotorola Moto e5 CruiseOperating SystemAndroid 8.0 (Oreo) My Question or IssueMy concern is over the list of type of payments Spotify accepts. After typing in an absurd number of combinations, consist...

  • Newbie
  • Plan  Premium Country  United States of America Device Motorola Moto e5 Cruise Operating System Android 8.0 (Oreo)   My Question or Issue My concern is over the list of type ...
  • Maxim
  • Spotify Star
  • 326 Views
  • 1 replies
  • 0 likes
  • 326 Views
  • 1 replies
  • 0 likes

Solved!! Confusing renewal + increased annual fee?

PlanPremium CountryCanada My Question or Issue Yesterday I saw a big red banner in the app that Spotify had been unable to charge my card for the annual renewal. So I clicked through in the Spotify app, and I ended up on three options:- Family plan: ...

  • Casual Listener
  • Plan Premium   Country Canada    My Question or Issue   Yesterday I saw a big red banner in the app that Spotify had been unable to charge my card for the annual renewal.&...
  • granger49
  • Casual Listener
  • 398 Views
  • 2 replies
  • 0 likes
  • 398 Views
  • 2 replies
  • 0 likes

Upgrading existing Premium Account to a Family Plan

PlanPremiumCountry CanadaDeviceSamsung Galaxy 8Operating SystemOreo My Question or Issue I currently have a premium plan but i’m Looking to upgrading this to a family plan to add some members of my family. I have already prepaid for the year of my pr...

  • Newbie
  • Plan Premium Country  Canada Device Samsung Galaxy 8 Operating System Oreo   My Question or Issue  I currently have a premium plan but i’m Looking to upgrading this to a fami...
  • Brunelicia
  • Community Legend
  • 260 Views
  • 1 replies
  • 0 likes
  • 260 Views
  • 1 replies
  • 0 likes

Change another People

Gentlemen, I bought a Premium 1 month (Gift Card), 8 days ago. In the meantime, I won a Premium Family subscription. I would like to spend the remainder of the 22 for my brother and register the familar code in my account. Thankful.

  • Newbie
  • Gentlemen, I bought a Premium 1 month (Gift Card), 8 days ago. In the meantime, I won a Premium Family subscription. I would like to spend the remainder of the 22 for my brother and register the fami...
  • Maxim
  • Spotify Star
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Create new premium account with same music preferences/cookies

Me and my roomate have similar taste in music and used the same premium account for the house we lived in. We are in the process of moving to different states but now I want to ask if I could start my own premium account with the same preferences and...

  • Casual Listener
  • Me and my roomate have similar taste in music and used the same premium account for the house we lived in.  We are in the process of moving to different states but now I want to ask if I could s...
  • Maxim
  • Spotify Star
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

Superuser Contribution Had to pay twice for spotify premium to work

PlanFree/PremiumCountryEstoniaDevice(iPhone Operating System(iOS 10)My Question or IssueHello! I got a premium for 6.99€, but it didn't work. I checked the status of my subscription only to see that I still have the free version. Money's gone. So I b...

  • Newbie
  • Plan Free/Premium Country Estonia Device (iPhone 😎 Operating System (iOS 10) My Question or Issue Hello! I got a premium for 6.99€, but it didn't work. I checked the status of my subscripti...
  • Daisy
  • Spotify Legend
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

Subscription

PlanPremiumCountry U.S.DeviceMoto e5 playOperating SystemAndroid version 8.0.0 My Question or Issue I use a prepaid Walmart credit card to pay for Spotify. My purchase history for the card shows that on 1/15/19 I was charged for my subscription. Yet ...

  • Newbie
  • Plan Premium Country  U.S. Device Moto e5 play Operating System Android version 8.0.0   My Question or Issue  I use a prepaid Walmart credit card to pay for Spotify. My purch...
  • Brunelicia
  • Community Legend
  • 237 Views
  • 1 replies
  • 0 likes
  • 237 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscription is billed twice

I upgraded my regular paid subscription to a family plan and now my family is on the plan however I am being charged monthly for a regular account (9.99) and a family account (14.99) . How can I get the regular account to stop being charged to my cre...

  • Newbie
  • I upgraded my regular paid subscription to a family plan and now my family is on the plan however I am being charged monthly for a regular account (9.99) and a family account (14.99) . How can I...
  • Daisy
  • Spotify Legend
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Double charged

My Question or Issue I recently checked my bank statement and noticed that I was charged on the 22nd of January 2019, then again today (24th January 2019). Both times money was deducted from my account. Why was I double charged if the payment went th...

  • Newbie
  •   My Question or Issue  I recently checked my bank statement and noticed that I was charged on the 22nd of January 2019, then again today (24th January 2019). Both times money was deducte...
  • Daisy
  • Spotify Legend
  • 765 Views
  • 2 replies
  • 0 likes
  • 765 Views
  • 2 replies
  • 0 likes

Premium disappeared?

PlanPremiumCountry USDeviceIpod Operating SystemiOS 10 (or the most recent update) My Question or Issue I recieved an e-mail saying my spotify account couldn't be paid. I tried following the steps and re-entering my information but it kept taking me ...

  • Casual Listener
  •   Plan Premium Country  US Device Ipod  Operating System iOS 10 (or the most recent update)   My Question or Issue  I recieved an e-mail saying my spotify account ...
  • Brunelicia
  • Community Legend
  • 289 Views
  • 3 replies
  • 0 likes
  • 289 Views
  • 3 replies
  • 0 likes

Superuser Contribution Payment for Gift card not getting through in Singapore

Hi,When i try to purchase a gift card in Singapore and use a local payment method, it does not complete the transaction and says payment failed. Has anyone from Singapore faced such a scenario and had it solved? ThanksRajaram

  • Visitor
  • Hi, When i try to purchase a gift card in Singapore and use a local payment method, it does not complete the transaction and says payment failed. Has anyone from Singapore faced such a scenario and ...
  • Peter
  • Spotify Legend
  • 488 Views
  • 1 replies
  • 0 likes
  • Gift Card
    Payments
    singapore
  • 488 Views
  • 1 replies
  • 0 likes

OVERCHARGE FOR STUDENT PREMIUM

I already renewed my student premium account and was verified using student email address. Why am I being charged for $9.99 AGAIN!? I already addressed this issue after the first over charge and received a refund of $5. SPOTIFY, I shouldn't have to a...

  • Newbie
  • I already renewed my student premium account and was verified using student email address. Why am I being charged for $9.99 AGAIN!? I already addressed this issue after the first over charge and...
  • Brunelicia
  • Community Legend
  • 298 Views
  • 1 replies
  • 0 likes
  • 298 Views
  • 1 replies
  • 0 likes

Changing countries without changing credit card?

I'm a premium user and would like to change my country settings as I have moved from Canada to Mexico on an indefinite basis. However, Spotify indicates that in order to change the country, I must input a payment method issued by the new country...bu...

  • Casual Listener
  •   I'm a premium user and would like to change my country settings as I have moved from Canada to Mexico on an indefinite basis. However, Spotify indicates that in order to change the country, I...
  • Maxim
  • Spotify Star
  • 722 Views
  • 3 replies
  • 1 likes
  • 722 Views
  • 3 replies
  • 1 likes

Solved!! Hey this isnt right, I am being charged a district of clumbia tax but im in the U.S.?

Can someone help me please, my account is being charged with a district of columbia tax but I live in the US and have no clue as to why it would think that I'm in a different country and would like to fix itPlanPremiumCountry US

  • Casual Listener
  • Can someone help me please, my account is being charged with a district of columbia tax but I live in the US and have no clue as to why it would think that I'm in a different country and would like t...
  • mliebler27
  • Casual Listener
  • 2957 Views
  • 11 replies
  • 1 likes
  • added
    Colimbia
    tax
  • 2957 Views
  • 11 replies
  • 1 likes