Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Visitor
- 14070 Views
- 7 replies
- 0 likes
- 14070 Views
- 7 replies
- 0 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 1378 Views
- 19 replies
- 1 likes
- 1378 Views
- 19 replies
- 1 likes
Solved!! Cannot Redeem Gift Card
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
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- Casual Listener
- 47311 Views
- 20 replies
- 3 likes
- 47311 Views
- 20 replies
- 3 likes
How to change Premium subscription
Hi, I can not cancel my Premium trial period, in my profile it says that I have a FREE account, but the Premium trial period expires in two days. I contacted the assistance that has not yet answered, except with an automatic email. I believe that Spo...
- Hi, I can not cancel my Premium trial period, in my profile it says that I have a FREE account, but the Premium trial period expires in two days. I contacted the assistance that has not yet answered,...
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- Spotify Star
- 157 Views
- 1 replies
- 0 likes
- 157 Views
- 1 replies
- 0 likes
Superuser Contribution Premium family account not working
My family's spotify premium account stopped working this morning and say we are all on the free accounts now. Our last payment for premium cleared on 10/10/18 just 9 days ago. We have tried everything the robots have told us to do multiple times and ...
- My family's spotify premium account stopped working this morning and say we are all on the free accounts now. Our last payment for premium cleared on 10/10/18 just 9 days ago. We have tried everythin...
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- Spotify Legend
- 328 Views
- 1 replies
- 0 likes
- 328 Views
- 1 replies
- 0 likes
Superuser Contribution Fido 6 month sub stopped working
My Question or Issue I signed up with fido on July 6th 2018 which included a 6 month free sub to Spotify premium. I activated that feature the same day. Yesterday when I tried to use my spotSpo app, it was suddenly a free account. As far as I can tel...
- My Question or Issue I signed up with fido on July 6th 2018 which included a 6 month free sub to Spotify premium. I activated that feature the same day. Yesterday when I trie...
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- Spotify Legend
- 179 Views
- 1 replies
- 0 likes
- 179 Views
- 1 replies
- 0 likes
Superuser Contribution Studen Plan: Issue with Hulu
Hello, So I got the student plan with Hulu and Showtime. I registered a new Hulu account through Spotify, but I never recieved an actiation email on the Hulu account. When I contacted Hulu, they said the account was cancelled and hence why I couldn't...
- Hello, So I got the student plan with Hulu and Showtime. I registered a new Hulu account through Spotify, but I never recieved an actiation email on the Hulu account. When I contacted Hulu, ...
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- Spotify Legend
- 241 Views
- 1 replies
- 0 likes
- 241 Views
- 1 replies
- 0 likes
Solved!! Getting ads even though I am paying
PlanUnlimitedCountry DenmarkDeviceWebOperating SystemWindows 10 My Question or Issue Why do I suddenly start to get ads while listingen to Spotify every now and then even though I am paying for Spotify?
- Plan Unlimited Country Denmark Device Web Operating System Windows 10 My Question or Issue Why do I suddenly start to get ads while listingen to Spotify every now and the...
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- Casual Listener
- 1646 Views
- 7 replies
- 0 likes
- 1646 Views
- 7 replies
- 0 likes
Student but dont get discount?
Hello My student discount ran out last month, and i payed for normal premium.Again this month i payed fuld price even though i Am valid as student? -How do i get refund and paying for a student in the future? best regards
- Hello My student discount ran out last month, and i payed for normal premium. Again this month i payed fuld price even though i Am valid as student? -How do i get refund and pa...
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- Casual Listener
- 394 Views
- 2 replies
- 0 likes
- 394 Views
- 2 replies
- 0 likes
Bought, activated in shop card, but the code is not valid.
PlanPremiumCountry PolandDevice My Question or Issue I've bought the subscribtion code in supermarket, that wasn't scrathed until buying and going back home. The subscription code was on recipt and activated. While I tried to reedem it on webpage, it...
- Plan Premium Country Poland Device My Question or Issue I've bought the subscribtion code in supermarket, that wasn't scrathed until buying and going back home. The subscrip...
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- Casual Listener
- 229 Views
- 1 replies
- 0 likes
- 229 Views
- 1 replies
- 0 likes
family plan - South Africa
Hi, I live in South Africa and am looking at the family plan but can't seem to find the price anywhere. Can anyone help please?
- Hi, I live in South Africa and am looking at the family plan but can't seem to find the price anywhere. Can anyone help please?
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- Newbie
- 3507 Views
- 2 replies
- 5 likes
- 3507 Views
- 2 replies
- 5 likes
Superuser Contribution PAGO DE SUSCRIPCION PREMIUM
PlanFree/PremiumCountry BOLIVIAOperating System(Android Oreo, Windows 10 My Question or Issue No puedo Pagar el Plan Familiar Spotify. He cancelado mi suscripcion debido a que No podía pagar ni con tarteja de crédito ni mediante Paypal y ahora que he...
- Plan Free/Premium Country BOLIVIA Operating System (Android Oreo, Windows 10 My Question or Issue No puedo Pagar el Plan Familiar Spotify. He cancelado mi suscripcio...
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- Spotify Legend
- 297 Views
- 1 replies
- 0 likes
- 297 Views
- 1 replies
- 0 likes
Superuser Contribution Zelf geld overgemaakt
Ik heb nu zelf geld overgemaakt naar spotify maar nog steeds geen toegang tot me premium account..hoe kan dit?
- Ik heb nu zelf geld overgemaakt naar spotify maar nog steeds geen toegang tot me premium account..hoe kan dit?
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- Community Manager
- 716 Views
- 2 replies
- 0 likes
- 716 Views
- 2 replies
- 0 likes
Superuser Contribution Paid but sent message by Spotify unpaid
I paid my Spotify by direct debit but Spotify sent me a message that was unpaid my subscription. I have deducted in my bank account and I still get the message I love my playlist and I will be sad if something happens. I do not find online support so...
- I paid my Spotify by direct debit but Spotify sent me a message that was unpaid my subscription. I have deducted in my bank account and I still get the message I love my playlist and I will be sad if...
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- Spotify Legend
- 552 Views
- 3 replies
- 0 likes
- 552 Views
- 3 replies
- 0 likes
Superuser Contribution Charged for premium even though i renewed student discount last month
PlanPremium for StudentsCountry CanadaDeviceSamsung Galaxy S4Operating SystemWindows 10 My Question or Issue I extended my student discount and got a confirmation page in mid September however, I was charged the regular premium price and had to recon...
- Plan Premium for Students Country Canada Device Samsung Galaxy S4 Operating System Windows 10 My Question or Issue I extended my student discount and got a confirmation pag...
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- Community Manager
- 267 Views
- 2 replies
- 0 likes
- 267 Views
- 2 replies
- 0 likes
Premium
Plan Premium(Student)Country Canada DeviceHuawei P20Operating SystemAndroid My Question or Issue I paid for the student premium discount yesterday , the 0.99$ for 3 months and I am not getting full benefits as it was listed when i bought the premiun ...
- Plan Premium(Student) Country Canada Device Huawei P20 Operating System Android My Question or Issue I paid for the student premium discount yesterday , t...
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- Spotify Star
- 168 Views
- 1 replies
- 0 likes
- 168 Views
- 1 replies
- 0 likes
Have Spotify Unlimited, need to update payment info
PlanUnlimitedCountry NorwayDevicePCOperating SystemLinux My Question or Issue Greetings. Due to some reason (card expired?) my account stopped working. So me click Subscription in my profile, then Update payment. Spotify then says: Your plan: Premium...
- Plan Unlimited Country Norway Device PC Operating System Linux My Question or Issue Greetings. Due to some reason (card expired?) my account stopped working. So m...
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- Spotify Star
- 207 Views
- 3 replies
- 0 likes
- 207 Views
- 3 replies
- 0 likes
Cancel my free premium trial
HiI would like to change my free premium trial to be able to change my country and join my familly premium account.Could you please help me?BestVictoria
- Hi I would like to change my free premium trial to be able to change my country and join my familly premium account. Could you please help me? Best Victoria
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- Spotify Star
- 158 Views
- 1 replies
- 0 likes
- 158 Views
- 1 replies
- 0 likes
Being charged after ive cancelled
Hi there. A few months back i noticed I was being charged for premium as well as my family account. I have since cancelled because of this and I am now still being charged £9.99. My account said I have know active subscription. So can someone please ...
- Hi there. A few months back i noticed I was being charged for premium as well as my family account. I have since cancelled because of this and I am now still being charged £9.99. My account said I ha...
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- Spotify Star
- 232 Views
- 3 replies
- 1 likes
- 232 Views
- 3 replies
- 1 likes
Spotify charged me 6x my premium monthly pass!!!!!!
Hi - You charged me 6x the monthly fee!!! Please refund me asap!Plan: PremiumCountry: PortugalDevice: iPhone 7plus and 5SOperating System: iOS 10My Question or Issue: Hi - You charged me 6x the monthly fee!!! Please refund me asap!
- Hi - You charged me 6x the monthly fee!!! Please refund me asap! Plan: Premium Country: Portugal Device: iPhone 7plus and 5S Operating System: iOS 10 My Question or Issue: Hi...
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- Spotify Star
- 216 Views
- 3 replies
- 1 likes
- 216 Views
- 3 replies
- 1 likes
Subscription With friends
My Question or IssueHi,I currently am not eligible for the student subscription and my parents will not allow me to pay $15/m. My freind came up with an idea at school that we think could work but im not sure if it would be allowed. Could we both som...
- My Question or Issue Hi, I currently am not eligible for the student subscription and my parents will not allow me to pay $15/m. My freind came up with an idea at school that we think could work bu...
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- Spotify Star
- 283 Views
- 1 replies
- 0 likes
- 283 Views
- 1 replies
- 0 likes
Updating card information without upgrading subscription to Premium
PlanUnlimitedCountry NorwayDevicePCOperating SystemWindows 10 My Question or IssueHow to I update my card info without changing my plan? Yeah, I know Unlimited is not available any more. For NEW users that is. I'm still on Unlimited, and always was, ...
- Plan Unlimited Country Norway Device PC Operating System Windows 10 My Question or Issue How to I update my card info without changing my plan? Yeah, I know Unlimited is not av...
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- Spotify Star
- 166 Views
- 1 replies
- 0 likes
- 166 Views
- 1 replies
- 0 likes
Payment problem
I paid my spotify premium but I can't acess, and I've checked on my credit card, there's nothing wrong
- I paid my spotify premium but I can't acess, and I've checked on my credit card, there's nothing wrong
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- Spotify Star
- 215 Views
- 1 replies
- 0 likes
- 215 Views
- 1 replies
- 0 likes