Payment Problem

[marialeja1909]

Hello, I'm just tried to renovate my subscription, I'm a student, so I searched for the discount, I put my credit card information, but I had a problem with the page web. Now the payment was accepted to my credit card, but my subscription status doesn't change.  

[Jacob]

Hey @marialeja1909, welcome to the Spotify Community!

In this case, the charge should show on your statement as ‘pending’. This means your bank has put a temporary authorization on the funds, but no money has actually been taken because Spotify has not yet verified your student status. Check out some more info here: https://support.spotify.com/account_payment_help/student_discount/i-paid-for-the-student-discount-bu...

Please let me know if you have any other questions 🙂