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Payment didn't work?

Payment didn't work?

Last month i didn't have enough money on my bank account so the automaticly payment could not be paid from my account. Now i can't use my spotify for a whole month. How can i still pay ?
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2 Replies

Hey Nathalie,

You should be able to update your payment details - and also pay for the current month - on your subscription page.

Let me know if you need any further help 😉

Hi! Spotify tried to charge me, but my credit card was cancelled this week, because of a fraud. So I tried to change my billing options, in order to inform a new credit card to be chardged, but it's impossible! I have already tried putting 3 different credicards, but the website always go back to the same page, to put the credicard number again. 

How can I solve this problem? 

 

 

 

Thanks! 

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