Payment error

[Pruthvi-88]

[Personal Info - Removed]

 

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

I've done my payment but spotify  is showing error in its payment page,but I've received the confirmation through my email,there is no response from spotify  app, if I try again it is asking me to pay which I've already done. For student plan

[osornios]

Hey @Pruthvi-88 

Did you get an email receipt from Spotify for your subscription purchase?

In it, it shows the Spotify username you paid for:

Username/ID:        xxxxxxx

Logout of the app, and be sure to use it, instead of your email address, to login to your account. It's the one with the Premium features.

If you didn't get any email receipt, sometimes the amount gets 'on hold' even if the charge doesn't go through. Normally the amount gets back to your bank account a day or two later.

Hope it helps. 🙂