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Payment fail

Payment fail

Plan

Premium

Country

Portugal

My Question or Issue

I have tried to update my payment method, in incognito page inclusive. It still fails always.

 

Reply
1 Reply

Hey @DanielMatias,

 

Thanks for reaching out about this and welcome to the Community.

 

It'd be good for you to wait a few days and try with this new payment method again, also in a private/incognito window (there might’ve been a temporary connection problem), preferably with a computer.

 

If you're still experiencing what you reported even after waiting, it'd be helpful to get in touch with your payment method provider to double-check whether they authorized recurrent payments (such as the Spotify Premium renewal ones).

 

Let us know how you get on. We'll be here if there's anything else we can help with!

Mario Moderator
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