Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Sunday
amgb20
Casual Listener
108600 Views
70 replies
9 likes

108600 Views
70 replies
9 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
Thursday
Mariia-cz
Casual Listener
13323 Views
26 replies
2 likes

13323 Views
26 replies
2 likes

Failed payment

PlanPremiumCountryUruguayDevice(iPhone 7)Operating System(iOS 10) My Question or IssueWhen I tried to subscribe to Premium, I forgot to put money in my credit card. When I did and tried again, it wouldn't work. How many days should I wait to try agai...

origou
Visitor
Plan Premium Country Uruguay Device (iPhone 7) Operating System (iOS 10) My Question or Issue When I tried to subscribe to Premium, I forgot to put money in my credit card. When I di...
2019-07-23 1:57:07 PM
2019-07-23 5:45:57 PM
Billy-J
Spotify Star
368 Views
1 replies
0 likes

368 Views
1 replies
0 likes

Solved!! How long does it take to cancel spotify premium family as a member?

My Question or IssueI´m currently in a family Spotify Premium subscription as a member but I want to leave. I went through the usuall Cancel Subscription process on the account page but it says it will cancel today on that one website but when I go b...

Fred651
Visitor
My Question or Issue I´m currently in a family Spotify Premium subscription as a member but I want to leave. I went through the usuall Cancel Subscription process on the account page but it says it ...
2019-07-23 3:23:50 PM
2019-07-23 5:43:04 PM
Billy-J
Spotify Star
2791 Views
1 replies
0 likes

2791 Views
1 replies
0 likes

Paying for premium family but not able to use it..

PlanPremiumCountryThe Netherlands DeviceiPhone 8Operating SystemiOS 10 My Question or IssueI’ve been paying for a premium family account since the 2th of this month. I’ve tried to add my boyfriend. He received the inventation. When he uses the link, ...

henrymaura
Visitor
Plan Premium Country The Netherlands Device iPhone 8 Operating System iOS 10 My Question or Issue I’ve been paying for a premium family account since the 2th of this mo...
2019-07-23 1:36:46 PM
2019-07-23 5:38:23 PM
Billy-J
Spotify Star
452 Views
1 replies
0 likes

452 Views
1 replies
0 likes

Solved!! How long does it take for Spotify to retry a failed payment (if they do)

So I'm paying for my premium account using PayPal.I don't have a credit card so this was the perfect solution for me. The problem is I forgot to add money to my PayPal so this months payment failed.I added money to my balance immediately so now I do ...

ALG_Phoenix
Regular
So I'm paying for my premium account using PayPal. I don't have a credit card so this was the perfect solution for me. The problem is I forgot to add money to my PayPal so this months payme...
2019-07-15 9:31:16 PM
2019-07-23 12:44:39 PM
ALG_Phoenix
Regular
6373 Views
2 replies
0 likes

6373 Views
2 replies
0 likes

Trying to Redeem Spotify Gift Card CANADA

Redeem a spotify gift card so I have been trying to redeem my gift card code and it keeps saying "Something went wrong. Try again, or get help."PlanFreeCountry Canada Device(Custom Gaming PC)Operating System(Windows 10) My Question or IssuePlease hel...

user-removed
Visitor
Redeem a spotify gift card so I have been trying to redeem my gift card code and it keeps saying "Something went wrong. Try again, or get help." Plan Free Country Canada Devic...
2019-07-22 6:07:16 AM
2019-07-23 8:40:10 AM
Billy-J
Spotify Star
2282 Views
3 replies
0 likes

2282 Views
3 replies
0 likes

Summer offer

Why I don't get the summer offer that I have to pay 0.99 € per month. I've been in the premium for quite some time.

GabijaVenciute
Visitor
Why I don't get the summer offer that I have to pay 0.99 € per month. I've been in the premium for quite some time.
2019-07-22 9:40:15 PM
2019-07-22 12:21:36 AM
Billy-J
Spotify Star
416 Views
1 replies
0 likes

416 Views
1 replies
0 likes

Solved!! Will I lose my music when I quit my premium subscription through itunes to start a family plan?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

MarissaGT
Casual Listener
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
2019-07-22 8:14:13 PM
2019-07-22 8:53:28 PM
Billy-J
Spotify Star
1070 Views
3 replies
0 likes

1070 Views
3 replies
0 likes

Arbitration Process Failure

Last month, I filed an arbitration case against Spotify, because I have been unable to resolve a dispute related to a gift card. I followed all the instructions in Section 14 of the Terms & Conditions for Gift Cards, which you can read here:https://w...

KossB
Roadie
Last month, I filed an arbitration case against Spotify, because I have been unable to resolve a dispute related to a gift card. I followed all the instructions in Section 14 of the Terms & Condi...
2019-07-20 12:55:22 AM
2019-07-22 1:26:25 PM
KossB
Roadie
724 Views
3 replies
0 likes

724 Views
3 replies
0 likes

Nenhum pagamento é aceito!!!

PlanPremiumCountryBrazilDevice(iPhone 7, Macbook Pro 2013)Operating System(iOS 12.3.1, MacOS Movaje) My Question or IssueTive um problema no meu cartão de crédito antigo, e o Premium foi cancelado. Depois que a conta voltou a ser Free, tentei colocar...

giuliasartorell
Visitor
Plan Premium Country Brazil Device (iPhone 7, Macbook Pro 2013) Operating System (iOS 12.3.1, MacOS Movaje) My Question or Issue Tive um problema no meu cartão de crédito antigo, e o...
2019-07-21 5:33:58 PM
2019-07-22 3:48:18 AM
Bittencourt
Spotify Star
381 Views
1 replies
0 likes

381 Views
1 replies
0 likes

Survey Reward?

Completed a survey on my phone as your advert proclaimed that i would get a month free for doing so, but survey completed and no premuim?? Survey was all about alcohol and was completed on your app on iOS

HailAJ
Casual Listener
Completed a survey on my phone as your advert proclaimed that i would get a month free for doing so, but survey completed and no premuim?? Survey was all about alcohol and was completed on y...
2019-07-21 2:37:04 PM
2019-07-21 7:52:36 PM
Billy-J
Spotify Star
1345 Views
3 replies
0 likes

1345 Views
3 replies
0 likes

Spotify Family

PlanPremiumCountrySingaporeDeviceLG V30 My Question or IssueI have previously subscribed Spotify Premium via Partner with Singtel Telecom. I have since cancelled Spotify Premium with Singtel as I would like to subscribe to Spotify Family account. Sin...

descay90
Casual Listener
Plan Premium Country Singapore Device LG V30 My Question or Issue I have previously subscribed Spotify Premium via Partner with Singtel Telecom. I have since cancelled Spotify ...
2019-07-21 10:02:37 AM
2019-07-21 2:57:13 PM
descay90
Casual Listener
742 Views
2 replies
0 likes

742 Views
2 replies
0 likes

Country Change (Premium Subscription)

I currently put up in India and I have a premiuim students subscription till next year march. But I will be moving to Ireland next month. How will this affect my subscription? Do I need to buy the subscription again after changing the country? Or my ...

ashish2308
Visitor
I currently put up in India and I have a premiuim students subscription till next year march. But I will be moving to Ireland next month. How will this affect my subscription? Do I need to buy...
2019-07-21 9:11:55 AM
2019-07-21 11:42:01 AM
Stephfh
Casual Listener
704 Views
1 replies
0 likes
premium subscription

704 Views
1 replies
0 likes

Zahlung

PlanFamily Premium My Question or IssueMoin Community,als Zahlungsmehode benutzte ich die Lastschrift. Diesen Monat konnte ich leider nicht zahlen und mein Premium wurde entfernt. Um meine Rechnung auszugleichen, hat meine Freundin den Betrag von 14....

Touringo
Regular
Plan Family Premium My Question or Issue Moin Community, als Zahlungsmehode benutzte ich die Lastschrift. Diesen Monat konnte ich leider nicht zahlen und mein Premium wurde entfernt. Um m...
2019-07-19 2:12:34 PM
2019-07-21 9:26:19 AM
Touringo
Regular
1148 Views
8 replies
0 likes

1148 Views
8 replies
0 likes

nevermind

Actually nevermind

mivana95
Newbie
Actually nevermind
2019-07-21 5:19:53 AM
2019-07-21 8:10:48 AM
Billy-J
Spotify Star
382 Views
1 replies
0 likes

382 Views
1 replies
0 likes

Hulu

PlanPremiumCountryUSDevicePixelOperating SystemAndroid My Question or IssueI had a late payment by literally 1 day and now don't have Hulu anymore, is there a way that Spotify could provide a branch of forgiveness and give back Hulu?

Joelhawk
Visitor
Plan Premium Country US Device Pixel Operating System Android My Question or Issue I had a late payment by literally 1 day and now don't have Hulu anymore, is there a way that Spotif...
2019-07-21 5:08:39 AM
2019-07-21 6:50:49 AM
KossB
Roadie
369 Views
1 replies
0 likes

369 Views
1 replies
0 likes

hulu with premium

so i just opened hulu for the first time in a couple weeks and i saw that im not subscribed anymore and i saw that my spotify plan was changed to the family plan. i googled some articles and realized that hulu's only available with spotify for studen...

literallyivana
Visitor
so i just opened hulu for the first time in a couple weeks and i saw that im not subscribed anymore and i saw that my spotify plan was changed to the family plan. i googled some articles and realized...
2019-07-19 7:30:29 PM
2019-07-21 3:40:51 AM
KossB
Roadie
884 Views
2 replies
0 likes

884 Views
2 replies
0 likes

Starbucks Spotify not working for new partner

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi I was just hired today and had just cancelled my previous Spotify Students Premium. I go t...

stephqnie2nice
Visitor
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi I wa...
2019-07-20 9:56:27 PM
2019-07-21 1:39:56 AM
KossB
Roadie
1504 Views
1 replies
0 likes

1504 Views
1 replies
0 likes

Hulu canceled unexpectedly

My wife forgot to bring music for a recent flight so I told her I could upgrate to premium family just for this month so she could download some music. When I got home I noticed my Hulu no longer worked. I now learned that if you upgrade your account...

wsu9reid
Visitor
My wife forgot to bring music for a recent flight so I told her I could upgrate to premium family just for this month so she could download some music. When I got home I noticed my Hulu no longer wor...
2019-07-20 2:10:56 AM
2019-07-21 1:32:19 AM
KossB
Roadie
618 Views
2 replies
0 likes
Premium

618 Views
2 replies
0 likes

Can i play the song on my Internet Radio?

Hi. Can i play the song on my Internet Radio? Do i need to obtain any additional license? Thanks.

neeraj26jan
Visitor
Hi. Can i play the song on my Internet Radio? Do i need to obtain any additional license? Thanks.
2019-07-20 12:11:58 PM
2019-07-20 7:25:42 PM
Billy-J
Spotify Star
592 Views
1 replies
0 likes

592 Views
1 replies
0 likes

I already paid for premium but still isn't subscribed