Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Thursday
michelleng
Newbie
62446 Views
43 replies
3 likes

62446 Views
43 replies
3 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-02-04 8:12:53 PM
Susan_GP
Moderator
8089 Views
23 replies
2 likes

8089 Views
23 replies
2 likes

Solved!! Incorrect Expiry Date?

My Question or IssueI paid for a yearly subscription today but my expiry date will be on 1/4/2020. Why is my subscription 3+ months short?

yuna5566
Casual Listener
My Question or Issue I paid for a yearly subscription today but my expiry date will be on 1/4/2020. Why is my subscription 3+ months short?
2019-04-17 5:07:33 AM
2019-05-01 5:20:59 PM
yuna5566
Casual Listener
1469 Views
2 replies
0 likes

1469 Views
2 replies
0 likes

Money being taken from my card even tho i have a family subscription.

Hi, for the past 3 months spotify had been charging me 6 euros every month even tho i have family subsciprtion and my account payment history shows 0 euros every month for the past 6 months. I did not give my card number etc. to anyone so i have no c...

Max811
Casual Listener
Hi, for the past 3 months spotify had been charging me 6 euros every month even tho i have family subsciprtion and my account payment history shows 0 euros every month for the past 6 months. I did no...
2019-04-22 12:16:09 PM
2019-05-01 2:42:27 PM
Max811
Casual Listener
545 Views
2 replies
0 likes

545 Views
2 replies
0 likes

Solved!! From trial and premium to student premium [error 404]

PlanPremiumCountrySlovakia DeviceSamsung Galaxy J5Operating SystemAndroid 7.1 My Question or IssueHi, a few months ago i tried 30days free trial, then i paid full price for premium after payment i realised i can verify my student status. Everything w...

chosee1
Regular
Plan Premium Country Slovakia Device Samsung Galaxy J5 Operating System Android 7.1 My Question or Issue Hi, a few months ago i tried 30days free trial, then i paid full pric...
2019-04-19 1:22:30 PM
2019-05-01 12:22:57 PM
Billy-J
Spotify Star
1425 Views
10 replies
0 likes

1425 Views
10 replies
0 likes

Superuser Contribution I have been charged twice the same day

Plan : StudentFree/Premium : PremiumCountry : Belgium Device : ZTE Axon 7 and Macbook Air My Question or Issue Hi guys, I come to you because I just notice that I have been charged twice on my credit card. It is 4,99EUR for both, there is just a diff...

Vincentdeb
Casual Listener
Plan : Student Free/Premium : Premium Country : Belgium Device : ZTE Axon 7 and Macbook Air My Question or Issue Hi guys, I come to you because I just notice that I...
2019-04-17 4:38:31 PM
2019-05-01 10:29:05 AM
Katerina
Spotify Legend
456 Views
3 replies
0 likes

456 Views
3 replies
0 likes

HBO add on with Premium and Hulu

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have Hulu with my premium subscription but I’ve been having trouble trying to add HBO to my...

Hannah73
Newbie
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have ...
2019-05-01 4:54:48 AM
2019-05-01 5:19:00 AM
Billy-J
Spotify Star
14545 Views
1 replies
2 likes

14545 Views
1 replies
2 likes

Solved!! Heard about the Google Home Mini, spotify redirected, full price and promo code 'already applied'

PlanFamily PremiumCountryAustraliaDeviceGalago ProOperating SystemMint 19, Firefox 66.0.2My Question or Issue I heard about the cool google home mini deal for Family Premium members. So I went to redeem it, ticked the box to tell Spotify I'm not a bo...

iPaq
Music Fan
Plan Family Premium Country Australia Device Galago Pro Operating System Mint 19, Firefox 66.0.2 My Question or Issue I heard about the cool google home mini deal for Family Premium ...
2019-05-01 1:27:25 AM
2019-05-01 4:46:42 AM
Luan
Spotify Star
762 Views
3 replies
0 likes

762 Views
3 replies
0 likes

Solved!! Offline Spotify Radio

Simply put, it would be a version of the radio function utilizing your saved songs. There are tons of people that use Spotify and have 5000+ songs downloaded but don't have the extra data to use radio when on the go (Us Canadian's and our silly cell ...

ObeyYourElders
Regular
Simply put, it would be a version of the radio function utilizing your saved songs. There are tons of people that use Spotify and have 5000+ songs downloaded but don't have the extra data to us...
2019-04-25 8:40:55 PM
2019-05-01 4:42:45 AM
ObeyYourElders
Regular
1775 Views
2 replies
0 likes

1775 Views
2 replies
0 likes

Solved!! Canada free google home mini

Hi, I am out of ideas about getting a free google home mini. I was sent a link to claim the device, but the link takes me to a page that "cannot be found." If you could advise on what the next steps are, I'd really appreciate it! Thank you.

Eileeniee
Newbie
Hi, I am out of ideas about getting a free google home mini. I was sent a link to claim the device, but the link takes me to a page that "cannot be found." If you could advise on what the next steps ...
2019-05-01 2:14:39 AM
2019-05-01 2:54:17 AM
Luan
Spotify Star
438 Views
1 replies
0 likes

438 Views
1 replies
0 likes

Solved!! [TR]-[ENG] Premium Satın Alırken Hata

PlanFree/PremiumCountryTurkeyDeviceSamsung Galaxy S7 EdgeOperating SystemWindows 10 / MacOsX My Question or IssueTurkish : Merhabalar,28 Martta başlattığım premium üyeliğimde 28 nisanda kartımdan para çekememesiyle devam edemiyorum. Tekrar satın alma...

sonerinki
Casual Listener
Plan Free/Premium Country Turkey Device Samsung Galaxy S7 Edge Operating System Windows 10 / MacOsX My Question or Issue Turkish : Merhabalar, 28 Martta başlattığım premium ü...
2019-04-30 7:07:30 PM
2019-05-01 1:56:16 AM
Luan
Spotify Star
515 Views
3 replies
0 likes

515 Views
3 replies
0 likes

Solved!! Unable to Connect Premium with Hulu

PlanPremiumCountryUSADevicePCOperating SystemWindows 10 My Question or IssueI have been paying for a Premium subscription for a few months now. Recently, I have been receiving emails informing me that I now receive Hulu for free with my Premium. I am...

marheyoh
Newbie
Plan Premium Country USA Device PC Operating System Windows 10 My Question or Issue I have been paying for a Premium subscription for a few months now. Recently, I have been receivin...
2019-04-29 4:22:27 PM
2019-05-01 1:20:41 AM
Luan
Spotify Star
440 Views
1 replies
0 likes

440 Views
1 replies
0 likes

Having Trouble Registering for Google Home Mini (Canada) Won't Let Me Register

PlanPremiumCountryCanadaDevice Operating SystemWindows 10 Pro My Question or IssueI am having trouble accessing registration for a code for the Google Home Mini. I go to the page to redeem https://www.spotify.com/ca-en/googlehome/redeem/ and it tells...

y36ane1fxo2f3wi
Casual Listener
Plan Premium Country Canada Device Operating System Windows 10 Pro My Question or Issue I am having trouble accessing registration for a code for the Google Home Mini. I go to...
2019-04-30 9:24:28 PM
2019-04-30 10:18:25 PM
Billy-J
Spotify Star
258 Views
1 replies
0 likes

258 Views
1 replies
0 likes

Spotify/Hulu Bundle with 1 year .99 cent deal

I currently have the Hulu .99 cent per month deal. If I purchase spotify premium and merge my billing will my total still be .99 per month or will I lose the deal?

Nodbugger
Newbie
I currently have the Hulu .99 cent per month deal. If I purchase spotify premium and merge my billing will my total still be .99 per month or will I lose the deal?
2019-04-30 5:15:20 PM
2019-04-30 9:59:45 PM
Ethan_Moore004
Composer
553 Views
1 replies
0 likes

553 Views
1 replies
0 likes

Solved!! Charged when changed payment method

Spotify charged me R$10 when I updated the payment method to a new credit card. Usually they charge R$0 just to confirm the card but now this happened. Why? My plan is only due on 12/05 PlanPremium R$16,90CountryBrazilDeviceSamsung Expert NotebookOpe...

abominable
Newbie
Spotify charged me R$10 when I updated the payment method to a new credit card. Usually they charge R$0 just to confirm the card but now this happened. Why? My plan is only due on 12/05 Plan...
2019-04-30 4:41:21 PM
2019-04-30 9:44:33 PM
Bittencourt
Spotify Star
265 Views
1 replies
0 likes

265 Views
1 replies
0 likes

Not possible to enter this family plan

PlanPremiumCountryBrazil My Question or Issuemy mom was taken away from my family plan because both my and her email registered in spotify are not our main, so we missed the inbox. And now I'm trying to add her again, but when she accepts the invitat...

jpbelchote
Newbie
Plan Premium Country Brazil My Question or Issue my mom was taken away from my family plan because both my and her email registered in spotify are not our main, so we missed the ...
2019-04-30 9:33:23 PM
2019-04-30 9:43:09 PM
Bittencourt
Spotify Star
177 Views
1 replies
0 likes

177 Views
1 replies
0 likes

DOUBLE CHARGED

PlanPremiumCountryMALAYSIADeviceOPPO F1SOperating SystemAndroid My Question or Issueyou've been charging me double evEry month since last year. i quit 3 months ago and you still charging me.. twice every month!! What on earth is wrong with u??!!!! i ...

syaroldd
Casual Listener
Plan Premium Country MALAYSIA Device OPPO F1S Operating System Android My Question or Issue you've been charging me double evEry month since last year. i quit 3 months ago and you st...
2019-04-30 7:14:16 PM
2019-04-30 7:45:42 PM
Robert_W
Community Legend
251 Views
3 replies
0 likes

251 Views
3 replies
0 likes

Solved!! charged double in two different credit cards

PlanFree/PremiumCountrypanama/colombiaDeviceiPhone xOperating System(iOS 10 My Question or Issuehi, I cancelled my premiun account and realised I was being charged in two different credit cards, when I cancelled one of the monthly charges stop but no...

isabelyo
Newbie
Plan Free/Premium Country panama/colombia Device iPhone x Operating System (iOS 10 My Question or Issue hi, I cancelled my premiun account and realised I was being charged in...
2019-04-30 6:16:48 PM
2019-04-30 7:45:36 PM
Jose_M
Spotify Star
290 Views
1 replies
0 likes

290 Views
1 replies
0 likes

One email, two subscriptions?

Is it possible to have two subscriptions attached to the same email? I got a new card and didn't put it in the system so my subscription ran out. When I updated the card it charged me 9.99 (using the same email/password) instead of my student rate 4....

Shayli
Newbie
Is it possible to have two subscriptions attached to the same email? I got a new card and didn't put it in the system so my subscription ran out. When I updated the card it charged me 9.99 (...
2019-04-30 6:32:19 PM
2019-04-30 7:38:13 PM
Jose_M
Spotify Star
175 Views
2 replies
0 likes

175 Views
2 replies
0 likes

Change promo order

PlanPremiumCountry DeviceSamsung Galaxy S7 Edge, Macbook Pro late 2013Operating SystemAndroid Oreo, Macintosh My Question or IssueIn my haste to secure a google home mini, I selected the Chalk version of the Google Home Mini and google is advising it...

mdkath
Casual Listener
Plan Premium Country Device Samsung Galaxy S7 Edge, Macbook Pro late 2013 Operating System Android Oreo, Macintosh My Question or Issue In my haste to secure a google hom...
2019-04-15 7:50:35 PM
2019-04-30 7:11:33 PM
mdkath
Casual Listener
195 Views
2 replies
0 likes

195 Views
2 replies
0 likes

Charged twice per month

PlanPremiumCountryDenmarkDevice Samsung Galaxy so plusOperating SystemAndroid My Question or IssueHello, today I was charged twice for my subscription, it never happened before and I would like to ask you if you can take look at it ?

Leonard145
Newbie
Plan Premium Country Denmark Device Samsung Galaxy so plus Operating System Android My Question or Issue Hello, today I was charged twice for my subscription, it never happened...
2019-04-30 12:26:00 PM
2019-04-30 2:58:21 PM
Bittencourt
Spotify Star
172 Views
1 replies
0 likes

172 Views
1 replies
0 likes

Solved!!Superuser Contribution [India] Monthly Premium subscription error

Plan Free/Premium Country India Device (iPhone SE 32GB) Operating System (iOS 12) My Question or Issue FROM THE FIRST DAY OF SPOTIFY RELEASED IN INDIA I'M NOT ABLE TO SUBSCRIBE FOR MONTHLY PREMIUM SERVICE. EVERYTIME I TRY FOR PAYMENT SPOTIFY DECLINE ...

rudra_on
Casual Listener
Plan Free/Premium Country India Device (iPhone SE 32GB) Operating System (iOS 12) My Question or Issue FROM THE FIRST DAY OF SPOTIFY RELEASED IN INDIA I'M NOT ABLE TO SUBSC...
2019-04-01 10:59:28 AM
2019-04-30 2:57:59 PM
Peter
Spotify Legend
4754 Views
10 replies
2 likes
india

4754 Views
10 replies
2 likes

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