Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Regular
192699 Views
123 replies
12 likes
- 192699 Views
- 123 replies
- 12 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
Newbie
21988 Views
28 replies
4 likes
- 21988 Views
- 28 replies
- 4 likes
Problem with payment via Revolut
Hey,First of all, I want to say that I wish I could contact with support via e-mail or something, because I don't want to contact with all users, just with the support which could help me with my individual payment problem. I just paid for Spotify Pr...
Hey, First of all, I want to say that I wish I could contact with support via e-mail or something, because I don't want to contact with all users, just with the support which could help me with my i...
Spotify Star
473 Views
1 replies
0 likes
- 473 Views
- 1 replies
- 0 likes
Attempting to link Hulu account leads to error page
I have Spotify premium with Hulu and I cannot link my existing Hulu account. I'm unwilling to create a new account as the old one has existed for quite some time. I've tried linking the account in Chrome, both regular and incognito, as well as Edge, ...
I have Spotify premium with Hulu and I cannot link my existing Hulu account. I'm unwilling to create a new account as the old one has existed for quite some time. I've tried linking the account in Ch...
Spotify Star
520 Views
1 replies
0 likes
- 520 Views
- 1 replies
- 0 likes
Can't use my Xbox game pass Spotify trial
Hello, my name is Skyler and I need help with my Trial Xbox ultimate game pass gave me. I cannot use this trial because it says my payment failed. I tryed to scan the we code it gave me and it just won't work. I haven't used the trial before and the ...
Hello, my name is Skyler and I need help with my Trial Xbox ultimate game pass gave me. I cannot use this trial because it says my payment failed. I tryed to scan the we code it gave me and it just w...
Spotify Star
1026 Views
1 replies
1 likes
- 1026 Views
- 1 replies
- 1 likes
Can't access Premium, money deducted
Hello, I am currently travelling and I tried to pay for my premium service via PayPal but Spotify just notified me that "Country and Payment don't match". The money is however deducted from my bank account and my plan is still showing as "Free". The ...
Hello, I am currently travelling and I tried to pay for my premium service via PayPal but Spotify just notified me that "Country and Payment don't match". The money is however deducted from my bank a...
Spotify Star
686 Views
1 replies
0 likes
- 686 Views
- 1 replies
- 0 likes
Problems with the phone app
PlanPremium CountryUnited Kingdom DeviceSamsung Galaxy 10 Operating SystemAndroid My Question or IssueFor some time now (over a month) the app on my phone has been having issues. Sometimes, when I'm listening to music on spotify and I lock the screen...
Plan Premium Country United Kingdom Device Samsung Galaxy 10 Operating System Android My Question or Issue For some time now (over a month) the app on my phon...
Spotify Star
1100 Views
1 replies
0 likes
- 1100 Views
- 1 replies
- 0 likes
Solved!! Problems with Duo Plan
PlanDUOCountryColombiaDeviceSmartphone and laptopOperating SystemAndroid and Windows My Question or IssueI had a Family Premium plan for me and my wife, then I changed to Duo Plan one week ago. My account is working OK but I have problems with my wif...
Plan DUO Country Colombia Device Smartphone and laptop Operating System Android and Windows My Question or Issue I had a Family Premium plan for me and my wife, then I changed to Duo...
Visitor
8220 Views
5 replies
0 likes
- 8220 Views
- 5 replies
- 0 likes
How long does it take for spotify to retry payments?
Hello, I have a recurring payment on the 15th of every month. I didn't have funds to pay for my subscription, so I had to pay for it 2 days after. How long does it take for spotify to retry payments? It's been almost 5 days since they tried, as any o...
Hello, I have a recurring payment on the 15th of every month. I didn't have funds to pay for my subscription, so I had to pay for it 2 days after. How long does it take for sp...
Community Legend
6718 Views
1 replies
0 likes
- 6718 Views
- 1 replies
- 0 likes
when updating my payment method i cant select my previous subscription 4.99 per month
My bank changed my credit card details, hence my spotify subscription stopped working. When i try to update my payment options, do not see my current subscription option of 4.99 monthly. Only premium. I dont not want to change my subscription to the ...
My bank changed my credit card details, hence my spotify subscription stopped working. When i try to update my payment options, do not see my current subscription option of 4.99 monthly. Only premium...
Regular
1193 Views
2 replies
0 likes
4.99 subscription option
- 1193 Views
- 2 replies
- 0 likes
Payment doesn’t match country
My Question or IssueI live in Canada and went to buy more premium and used my debit while on google chrome and my account is set to Canada and has never been changed and yet it says my country doesn’t match my payment but it does and I need music for...
My Question or Issue I live in Canada and went to buy more premium and used my debit while on google chrome and my account is set to Canada and has never been changed and yet it says my coun...
Roadie
672 Views
1 replies
1 likes
- 672 Views
- 1 replies
- 1 likes
Credit Card Not Accepting for Premium
PlanFree/PremiumCountryUnited Kingdom My Question or IssueI have been offered 6 months free premium from Game Pass but my credit card is never accepted for some reason.
Plan Free/Premium Country United Kingdom My Question or Issue I have been offered 6 months free premium from Game Pass but my credit card is never accepted for some reason.
Roadie
358 Views
1 replies
0 likes
- 358 Views
- 1 replies
- 0 likes
Free Premium If You Already Own Hulu?
My buddy at school recently told me that if you already own a Hulu account, you can get Spotify Premium for free. Is this currently possible or was it ever possible?
My buddy at school recently told me that if you already own a Hulu account, you can get Spotify Premium for free. Is this currently possible or was it ever possible?
Spotify Star
594 Views
3 replies
0 likes
- 594 Views
- 3 replies
- 0 likes
Change Premium w/Hulu to Family Plan
Plan: Premium + HuluCountry: US My Question or IssueI currently have a Premium + Hulu plan under my account and thinking to upgrade to a family account. Does that mean I will lose the Hulu subscription?
Plan: Premium + Hulu Country: US My Question or Issue I currently have a Premium + Hulu plan under my account and thinking to upgrade to a family account. Does that mean I will l...
Spotify Star
348 Views
1 replies
0 likes
- 348 Views
- 1 replies
- 0 likes
Solved!! I am paying for 2 premium accounts. 1 is me and 2 is my ex-friend. I don't want to pay for hers...
PlanPremium X2CountrySwedenMy Question or IssueOkay, I have a Spotify Premium account with my bank details. I am also paying for my ex-friends Spotify Premium account. But I don't want to pay for hers anymore and we are not speaking. I don't have her...
Plan Premium X2 Country Sweden My Question or Issue Okay, I have a Spotify Premium account with my bank details. I am also paying for my ex-friends Spotify Premium account. But I don't want to p...
Community Legend
808 Views
1 replies
0 likes
- 808 Views
- 1 replies
- 0 likes
- 909 Views
- 1 replies
- 0 likes
Cant's make payment with my debit card
PlanPremiumCountryUSADevice(iPhone 7 Plus)Operating System(iOS 11) My Question or IssueI can't make payment with my debit card. What is going on? How can you help me?
Plan Premium Country USA Device (iPhone 7 Plus) Operating System (iOS 11) My Question or Issue I can't make payment with my debit card. What is going on? How can you help...
Spotify Star
1986 Views
1 replies
0 likes
- 1986 Views
- 1 replies
- 0 likes
Solved!! [All Platforms][Subscription] Spotify Premium + Hulu
Hello! I currently am using the Spotify Premium with Hulu plan for $9.99/month, that I was luckily able to attain before the end of 2019. Since I will be attending college soon, I plan to the Premium for Students plan that also includes Hulu (and SHO...
Hello! I currently am using the Spotify Premium with Hulu plan for $9.99/month, that I was luckily able to attain before the end of 2019. Since I will be attending college soon, I plan to the Pr...
Spotify Star
1491 Views
1 replies
0 likes
All Platforms
Subscription
- 1491 Views
- 1 replies
- 0 likes
I've been charged 3 times and my spotify still didn't get renewed to premium
I went to renew my subscription but after 3 retries I realised that I was charged 3 times and that I still didn't get premium on my account. I've been using Spotify premium for 2 years now and for this to happen is a major annoyance. I was using Payp...
I went to renew my subscription but after 3 retries I realised that I was charged 3 times and that I still didn't get premium on my account. I've been using Spotify premium for 2 years now and for th...
Community Legend
695 Views
3 replies
0 likes
Payment
- 695 Views
- 3 replies
- 0 likes
Solved!! How to cancel subscription?
PlanPremiumCountryItalyDevicePCOperating SystemWIndows My Question or IssueI just subscribed to the €10/3 months offer, and, unlike all other times in the past, I can't find the "subscription" area of the site anywhere (no link on the left bar), to c...
Plan Premium Country Italy Device PC Operating System WIndows My Question or Issue I just subscribed to the €10/3 months offer, and, unlike all other times in the past, I can...
Community Legend
907 Views
1 replies
0 likes
- 907 Views
- 1 replies
- 0 likes
Solved!! Xbox game pass 6 month free trial not eligible?
PlanFreeCountryCanadaDeviceLaptopOperating SystemUbuntu My Question or IssueI receive email from Microsoft with option to redeem 6 months free trial, I'm trying without success. Alays receive alert that I'm not eligible.Tried to use different browser...
Plan Free Country Canada Device Laptop Operating System Ubuntu My Question or Issue I receive email from Microsoft with option to redeem 6 months free trial, I'm trying without succe...
Casual Listener
1358 Views
2 replies
0 likes
- 1358 Views
- 2 replies
- 0 likes
Change billing number
Hi,I am part of the Premium Family Plan and for the monthly payment I want to change my bank account number to my brothers. How do I do that?
Hi, I am part of the Premium Family Plan and for the monthly payment I want to change my bank account number to my brothers. How do I do that?
Roadie
469 Views
3 replies
0 likes
- 469 Views
- 3 replies
- 0 likes