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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Visitor

Lucifermorningstar

Regular

192699 Views

123 replies

12 likes

  • 192699 Views
  • 123 replies
  • 12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

Music Fan

TiBlack

Newbie

21988 Views

28 replies

4 likes

  • 21988 Views
  • 28 replies
  • 4 likes

Problem with payment via Revolut

Hey,First of all, I want to say that I wish I could contact with support via e-mail or something, because I don't want to contact with all users, just with the support which could help me with my individual payment problem. I just paid for Spotify Pr...

Newbie

Hey, First of all, I want to say that I wish I could contact with support via e-mail or something, because I don't want to contact with all users, just with the support which could help me with my i...

Jose_M

Spotify Star

473 Views

1 replies

0 likes

  • 473 Views
  • 1 replies
  • 0 likes

Attempting to link Hulu account leads to error page

I have Spotify premium with Hulu and I cannot link my existing Hulu account. I'm unwilling to create a new account as the old one has existed for quite some time. I've tried linking the account in Chrome, both regular and incognito, as well as Edge, ...

Visitor

I have Spotify premium with Hulu and I cannot link my existing Hulu account. I'm unwilling to create a new account as the old one has existed for quite some time. I've tried linking the account in Ch...

Jose_M

Spotify Star

520 Views

1 replies

0 likes

  • 520 Views
  • 1 replies
  • 0 likes

Can't use my Xbox game pass Spotify trial

Hello, my name is Skyler and I need help with my Trial Xbox ultimate game pass gave me. I cannot use this trial because it says my payment failed. I tryed to scan the we code it gave me and it just won't work. I haven't used the trial before and the ...

Visitor

Hello, my name is Skyler and I need help with my Trial Xbox ultimate game pass gave me. I cannot use this trial because it says my payment failed. I tryed to scan the we code it gave me and it just w...

Jose_M

Spotify Star

1026 Views

1 replies

1 likes

  • 1026 Views
  • 1 replies
  • 1 likes

Can't access Premium, money deducted

Hello, I am currently travelling and I tried to pay for my premium service via PayPal but Spotify just notified me that "Country and Payment don't match". The money is however deducted from my bank account and my plan is still showing as "Free". The ...

Visitor

Hello, I am currently travelling and I tried to pay for my premium service via PayPal but Spotify just notified me that "Country and Payment don't match". The money is however deducted from my bank a...

Jose_M

Spotify Star

686 Views

1 replies

0 likes

  • 686 Views
  • 1 replies
  • 0 likes

Problems with the phone app

PlanPremium CountryUnited Kingdom DeviceSamsung Galaxy 10 Operating SystemAndroid My Question or IssueFor some time now (over a month) the app on my phone has been having issues. Sometimes, when I'm listening to music on spotify and I lock the screen...

Regular

Plan Premium   Country United Kingdom   Device Samsung Galaxy 10   Operating System Android   My Question or Issue For some time now (over a month) the app on my phon...

Jose_M

Spotify Star

1100 Views

1 replies

0 likes

  • 1100 Views
  • 1 replies
  • 0 likes

Solved!! Problems with Duo Plan

PlanDUOCountryColombiaDeviceSmartphone and laptopOperating SystemAndroid and Windows My Question or IssueI had a Family Premium plan for me and my wife, then I changed to Duo Plan one week ago. My account is working OK but I have problems with my wif...

Newbie

Plan DUO Country Colombia Device Smartphone and laptop Operating System Android and Windows   My Question or Issue I had a Family Premium plan for me and my wife, then I changed to Duo...

Vivi15

Visitor

8220 Views

5 replies

0 likes

  • 8220 Views
  • 5 replies
  • 0 likes

How long does it take for spotify to retry payments?

Hello, I have a recurring payment on the 15th of every month. I didn't have funds to pay for my subscription, so I had to pay for it 2 days after. How long does it take for spotify to retry payments? It's been almost 5 days since they tried, as any o...

Visitor

Hello,    I have a recurring payment on the 15th of every month. I didn't have funds to pay for my subscription, so I had to pay for it 2 days after.   How long does it take for sp...

Bethany_Dawn

Community Legend

6718 Views

1 replies

0 likes

  • 6718 Views
  • 1 replies
  • 0 likes

when updating my payment method i cant select my previous subscription 4.99 per month

My bank changed my credit card details, hence my spotify subscription stopped working. When i try to update my payment options, do not see my current subscription option of 4.99 monthly. Only premium. I dont not want to change my subscription to the ...

Regular

My bank changed my credit card details, hence my spotify subscription stopped working. When i try to update my payment options, do not see my current subscription option of 4.99 monthly. Only premium...

drstaunch

Regular

1193 Views

2 replies

0 likes

4.99 subscription option
  • 1193 Views
  • 2 replies
  • 0 likes

Payment doesn’t match country

My Question or IssueI live in Canada and went to buy more premium and used my debit while on google chrome and my account is set to Canada and has never been changed and yet it says my country doesn’t match my payment but it does and I need music for...

Visitor

  My Question or Issue I live in Canada and went to buy more premium and used my debit while on google chrome and my account is set to Canada and has never been changed and yet it says my coun...

OneByBoo

Roadie

672 Views

1 replies

1 likes

  • 672 Views
  • 1 replies
  • 1 likes

Credit Card Not Accepting for Premium

PlanFree/PremiumCountryUnited Kingdom My Question or IssueI have been offered 6 months free premium from Game Pass but my credit card is never accepted for some reason.

Visitor

Plan Free/Premium Country United Kingdom   My Question or Issue I have been offered 6 months free premium from Game Pass but my credit card is never accepted for some reason.

OneByBoo

Roadie

358 Views

1 replies

0 likes

  • 358 Views
  • 1 replies
  • 0 likes

Free Premium If You Already Own Hulu?

My buddy at school recently told me that if you already own a Hulu account, you can get Spotify Premium for free. Is this currently possible or was it ever possible?

Casual Listener

My buddy at school recently told me that if you already own a Hulu account, you can get Spotify Premium for free. Is this currently possible or was it ever possible?

Billy-J

Spotify Star

594 Views

3 replies

0 likes

  • 594 Views
  • 3 replies
  • 0 likes

Change Premium w/Hulu to Family Plan

Plan: Premium + HuluCountry: US My Question or IssueI currently have a Premium + Hulu plan under my account and thinking to upgrade to a family account. Does that mean I will lose the Hulu subscription?

Visitor

Plan: Premium + Hulu Country: US   My Question or Issue I currently have a Premium + Hulu plan under my account and thinking to upgrade to a family account. Does that mean I will l...

Billy-J

Spotify Star

348 Views

1 replies

0 likes

  • 348 Views
  • 1 replies
  • 0 likes

Solved!! I am paying for 2 premium accounts. 1 is me and 2 is my ex-friend. I don't want to pay for hers...

PlanPremium X2CountrySwedenMy Question or IssueOkay, I have a Spotify Premium account with my bank details. I am also paying for my ex-friends Spotify Premium account. But I don't want to pay for hers anymore and we are not speaking. I don't have her...

Visitor

Plan Premium X2 Country Sweden My Question or Issue Okay, I have a Spotify Premium account with my bank details. I am also paying for my ex-friends Spotify Premium account. But I don't want to p...

Emilia_8

Community Legend

808 Views

1 replies

0 likes

  • 808 Views
  • 1 replies
  • 0 likes

Cant's make payment with my debit card

PlanPremiumCountryUSADevice(iPhone 7 Plus)Operating System(iOS 11) My Question or IssueI can't make payment with my debit card. What is going on? How can you help me?

Newbie

Plan Premium Country USA Device (iPhone 7 Plus) Operating System (iOS 11)   My Question or Issue I can't make payment with my debit card.  What is going on?  How can you help...

Billy-J

Spotify Star

1986 Views

1 replies

0 likes

  • 1986 Views
  • 1 replies
  • 0 likes

Solved!! [All Platforms][Subscription] Spotify Premium + Hulu

Hello! I currently am using the Spotify Premium with Hulu plan for $9.99/month, that I was luckily able to attain before the end of 2019. Since I will be attending college soon, I plan to the Premium for Students plan that also includes Hulu (and SHO...

Visitor

Hello! I currently am using the Spotify Premium with Hulu plan for $9.99/month, that I was luckily able to attain before the end of 2019. Since I will be attending college soon, I plan to the Pr...

Billy-J

Spotify Star

1491 Views

1 replies

0 likes

All Platforms
Subscription
  • 1491 Views
  • 1 replies
  • 0 likes

I've been charged 3 times and my spotify still didn't get renewed to premium

I went to renew my subscription but after 3 retries I realised that I was charged 3 times and that I still didn't get premium on my account. I've been using Spotify premium for 2 years now and for this to happen is a major annoyance. I was using Payp...

Casual Listener

I went to renew my subscription but after 3 retries I realised that I was charged 3 times and that I still didn't get premium on my account. I've been using Spotify premium for 2 years now and for th...

Emilia_8

Community Legend

695 Views

3 replies

0 likes

Payment
  • 695 Views
  • 3 replies
  • 0 likes

Solved!! How to cancel subscription?

PlanPremiumCountryItalyDevicePCOperating SystemWIndows My Question or IssueI just subscribed to the €10/3 months offer, and, unlike all other times in the past, I can't find the "subscription" area of the site anywhere (no link on the left bar), to c...

Newbie

  Plan Premium Country Italy Device PC Operating System WIndows   My Question or Issue I just subscribed to the €10/3 months offer, and, unlike all other times in the past, I can...

OviiiOne

Community Legend

907 Views

1 replies

0 likes

  • 907 Views
  • 1 replies
  • 0 likes

Solved!! Xbox game pass 6 month free trial not eligible?

PlanFreeCountryCanadaDeviceLaptopOperating SystemUbuntu My Question or IssueI receive email from Microsoft with option to redeem 6 months free trial, I'm trying without success. Alays receive alert that I'm not eligible.Tried to use different browser...

Casual Listener

Plan Free Country Canada Device Laptop Operating System Ubuntu   My Question or Issue I receive email from Microsoft with option to redeem 6 months free trial, I'm trying without succe...

Olmer

Casual Listener

1358 Views

2 replies

0 likes

  • 1358 Views
  • 2 replies
  • 0 likes

Change billing number

Hi,I am part of the Premium Family Plan and for the monthly payment I want to change my bank account number to my brothers. How do I do that?

Casual Listener

Hi, I am part of the Premium Family Plan and for the monthly payment I want to change my bank account number to my brothers. How do I do that? 

OneByBoo

Roadie

469 Views

3 replies

0 likes

  • 469 Views
  • 3 replies
  • 0 likes