Charged twice per month

[Leonard145]

Plan

Premium

Country

Denmark

Device

 Samsung Galaxy so plus

Operating System

Android

My Question or Issue

Hello, today I was charged twice for my subscription, it never happened before and I would like to ask you if you can take look at it ? 

[Bittencourt]

Hey @Leonard145, thanks for writing!

When you received two payments by Spotify on the same day, and this has never happened before, there are two possible reasons.

The first one is that one of the charges is a pre-authorization charge. Normally the pre-auth charge has a smaller amount of money and it should be away after a few business days.

If this isn't a pre-auth charge, then it’s possible that you hit the confirmation button in the subscription email twice and so a second transaction went through. Don't worry, this second charge will just get added to your account as if you "pre-paid" for an extra month. You can see this by visiting your subscription page and checking that your new payment time will be in around 2 months.

Let me know if it helps 🙂