Payment failed error

[bartu11]

I could not payment for premium. I am getting payment fail error. Pls help me for this. 

[Billy-J]

Hey @bartu11, thanks for reaching out to the Community!

I'll be happy to help.

Could you try following the payment troubleshooting steps here? Please make sure to follow all the steps provided.

Let me know how this goes!

[bartu11]

I still getting same problem , it was not work 😞

[Billy-J]

Hey @bartu11, 

Since those steps didn't work, could you try a different payment method and make sure it allows recurring payments? If that doesn't help, then the last option we can try is to create a new account and get Premium from there.

If the payment is processed on the new account - I'll provide some steps on how to transfer music onto that new account.

[Petya]

Hey there @bartu11,

Thanks for staying tuned! 

What is your current payment method? 

Have you tried with another one and if so - what happens? If there's an error message, share it with us. 

Thanks in advance!