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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

132435 Views

69 replies

10 likes

Premium for Family
  • 132435 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

67451 Views

89 replies

4 likes

  • 67451 Views
  • 89 replies
  • 4 likes

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Visitor

31qlcxpr2dx7ofyp6dsc

Visitor

250076 Views

154 replies

13 likes

  • 250076 Views
  • 154 replies
  • 13 likes

Account subscript problem

After logout from sportify, I cannot login anymore. need help for the account and password again. Payment deduction from maybank credit card malaysia monthly, Card number: Sportify Stockholm SE Payment RM14.90 monthly email: Prefer new login: Pas...

Newbie

After logout from sportify, I cannot login anymore. need help for the account and password again. Payment deduction from maybank credit card malaysia monthly,  Card number: <remov...

osornios

Spotify Star

938 Views

1 replies

0 likes

  • 938 Views
  • 1 replies
  • 0 likes

Linking spotify and huhlu trouble

I already had hulu and spotify before trying to do this. I went through spotify to link my hulu account (different emails though). I had already paid for hulu this month and it charged me another $4.99+. My mom was paying for hulu and it replaced her...

Newbie

I already had hulu and spotify before trying to do this. I went through spotify to link my hulu account (different emails though). I had already paid for hulu this month and it charged...

osornios

Spotify Star

515 Views

1 replies

0 likes

  • 515 Views
  • 1 replies
  • 0 likes

Spotify Gift Card cannot redeem "Something went wrong"

PlanFreeCountryAustraliaDeviceiPhone 6SOperating SystemWindows 10 My Question or IssueRecently, I bought a 3 month gift card for Spotify Premium. When I try to redeem it, it does not work, instead it says "Something went wrong". I've seen that others...

Casual Listener

Plan Free Country Australia Device iPhone 6S Operating System Windows 10   My Question or Issue Recently, I bought a 3 month gift card for Spotify Premium. When I try to redeem it, it ...

OneByBoo

Roadie

3002 Views

5 replies

0 likes

  • 3002 Views
  • 5 replies
  • 0 likes

Payment not accepted

PlanPremium FamilyCountryItalyDevicehuawei p30 - PCOperating System( Android, Windows 10) My Question or IssueGood EveningIt is 3 days since I no longer accept any type of payment (paypal or credit card), I have performed all the instructions of your...

Casual Listener

Plan Premium Family Country Italy Device huawei p30 - PC Operating System ( Android, Windows 10)   My Question or Issue Good Evening It is 3 days since I no longer accept any type of ...

Gege4

Casual Listener

440 Views

2 replies

0 likes

  • 440 Views
  • 2 replies
  • 0 likes

new premium user

Hello, PlanFamilyCountry Belgium DeviceAndroidOperating SystemAndroid My Question or IssueI susbcribe to a familiy acccount with 3 month for free.On the account page i see the first bill is 16/12/19.Where is my 3 months?

Casual Listener

Hello,  Plan Family Country Belgium   Device Android Operating System Android     My Question or Issue I susbcribe to a familiy acccount with 3 month for free. On the...

OneByBoo

Roadie

677 Views

5 replies

0 likes

  • 677 Views
  • 5 replies
  • 0 likes

so i brought spotify premium one

can i delete my card info from the account or do i have to cancel how does it work

Visitor

can i delete my card info from the account or do i have to cancel how does it work

Brunelicia

Community Legend

289 Views

1 replies

0 likes

  • 289 Views
  • 1 replies
  • 0 likes

Change Premium to Family Plan

PlanPremiumCountryPortugalDevice Operating SystemAndroid My Question or Issue Hello,I am a user of the Family plan, however I change the debit card I use to pay the Family paln. Unfortunately the notification saying that my premium is over send me to...

Casual Listener

Plan Premium Country Portugal Device   Operating System Android    My Question or Issue   Hello, I am a user of the Family plan, however I change the debit card I use ...

Brunelicia

Community Legend

443 Views

1 replies

0 likes

Payment
  • 443 Views
  • 1 replies
  • 0 likes

Transfer partner account to a personal account

PlanVodafone Partner Premium accountCountryUK My Question or IssueCan I retain/transfer my existing account that I have through a Vodafone subscription to a personal account?

Visitor

Plan Vodafone Partner Premium account Country UK   My Question or Issue Can I retain/transfer my existing account that I have through a Vodafone subscription to a personal account?

Emilia_8

Community Legend

966 Views

1 replies

0 likes

Partner
retain
transfer
vodafone
  • 966 Views
  • 1 replies
  • 0 likes

Subscription failed

PlanFreeCountryIndiaDeviceMi note 4Operating SystemAndroid My Question or Issue I paid for one month subscription of 129 INR but my account hasn't been updated. I have attached the payment receipt.

Visitor

Plan Free Country India Device Mi note 4 Operating System Android   My Question or Issue  I paid for one month subscription of 129 INR but my account hasn't been updated. I have a...

OneByBoo

Roadie

909 Views

1 replies

0 likes

  • 909 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution No subscription option without 3 months trial

Hi everybody, I got my old free account on which I may have tried the premium features a few years ago. I would like to subscribe to a Family plan as I plan to use Spotify and grant my little sister an access. In the process I finally get to https://...

Regular

Hi everybody,   I got my old free account on which I may have tried the premium features a few years ago.   I would like to subscribe to a Family plan as I plan to use Spotify and grant...

Petya

Community Legend

13318 Views

20 replies

0 likes

  • 13318 Views
  • 20 replies
  • 0 likes

Solved!!Superuser Contribution Unable to change payment method from PayPal to bank deposit.

My current subscription is Family Premium and is paid monthly using PayPal. since I no longer have credit card associated with PayPal, I wish to change it to pay one year using bank deposit. But when I try to change the payment method, my choice is o...

Casual Listener

My current subscription is Family Premium and is paid monthly using PayPal. since I no longer have credit card associated with PayPal, I wish to change it to pay one year using bank deposit. But when...

Katerina

Spotify Legend

1323 Views

4 replies

0 likes

  • 1323 Views
  • 4 replies
  • 0 likes

Superuser Contribution Payment failed. Try again, or use a different payment method.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I've had Spotify premium for quite a while now, and I've never encountered payment issues. J...

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...

ironpeasant

Casual Listener

810 Views

2 replies

3 likes

  • 810 Views
  • 2 replies
  • 3 likes

I am unable to change billing account

How do i change my billing account details. I go into account and my plan but there is no option to update anywhere

Casual Listener

How do i change my billing account details. I go into account and my plan but there is no option to update anywhere

OneByBoo

Roadie

314 Views

1 replies

0 likes

  • 314 Views
  • 1 replies
  • 0 likes

Not Eligible for this offer

So I just bought the xbox one gamepass not even an hour ago that came with 6 months of premium and 3 months of discord nitro I used the spotify premium QR code went to redeem it and it told me that my account was not eligible for that offer and I'm c...

Visitor

  So I just bought the xbox one gamepass not even an hour ago that came with 6 months of premium and 3 months of discord nitro I used the spotify premium QR code went to redeem it and it told m...

OneByBoo

Roadie

1832 Views

1 replies

0 likes

  • 1832 Views
  • 1 replies
  • 0 likes

My plan changed itself from Student to Family

I recently got an email from Hulu saying:Hi Victoria,We're confirming that since your Spotify subscription has been canceled, your Hulu subscription has also been canceled.You can always reactivate your Hulu subscription at any time. There's still so...

Visitor

I recently got an email from Hulu saying: Hi Victoria, We're confirming that since your Spotify subscription has been canceled, your Hulu subscription has also been canceled. ...

KossB

Roadie

481 Views

2 replies

0 likes

  • 481 Views
  • 2 replies
  • 0 likes

I can't login to Hulu anywhere

PlanPremiumCountryU.S.DeviceiPhone X, Windows 10 PCOperating SystemiOS 13.2.2, Windows10 My Question or IssueI have activated my Hulu account through Spotify and I have been able to watch Hulu on my phone for a while now, but I've never been able to ...

Casual Listener

Plan Premium Country U.S. Device iPhone X, Windows 10 PC Operating System iOS 13.2.2, Windows10   My Question or Issue I have activated my Hulu account through Spotify and I have been ...

KossB

Roadie

2395 Views

4 replies

0 likes

  • 2395 Views
  • 4 replies
  • 0 likes

Superuser Contribution Premium subscription payed twice

PlanPremiumCountryPolandDeviceSamsung Galaxy A50Operating System(iOS 10, Android Oreo, Windows 10,etc.) So last month i checked my bank account and i saw that I payed twice for one month premium, payments were done 3 days apart. I just tought that ma...

Visitor

Plan Premium Country Poland Device Samsung Galaxy A50 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   So last month i checked my bank account and i saw that I payed twic...

Petya

Community Legend

284 Views

1 replies

0 likes

  • 284 Views
  • 1 replies
  • 0 likes

Superuser Contribution Xbox One Premium Offer

PlanFree/PremiumCountryUnited StatesDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello I received an offer from Xbox to receive a 6 month free trial of premium. W...

Visitor

Plan Free/Premium Country United States Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue ...

Katerina

Spotify Legend

1623 Views

8 replies

5 likes

  • 1623 Views
  • 8 replies
  • 5 likes

Solved!!Superuser Contribution Spotify Premium Voucher but already have it

I recently bought a TV and it came with a 6 month spotify premium subscription, the problem is I already have a premium subscription. How can I redeem this voucher?

Newbie

I recently bought a TV and it came with a 6 month spotify premium subscription, the problem is I already have a premium subscription. How can I redeem this voucher?  

Katerina

Spotify Legend

7316 Views

4 replies

0 likes

  • 7316 Views
  • 4 replies
  • 0 likes