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Solved!! Access to Hulu not working

PlanPremium IndividualCountryUSA My Question or IssueHello! I have Premium Individual and am grandfathered in to "Access to Hulu." I cannot access Hulu when trying to login via username and password. I've tried logging into Hulu through my Spotify Ac...

Casual Listener

ssurrounds

Visitor

76628 Views

31 replies

2 likes

Account
  • 76628 Views
  • 31 replies
  • 2 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Iva

Moderator

160298 Views

71 replies

10 likes

Premium for Family
  • 160298 Views
  • 71 replies
  • 10 likes

Superuser Contribution I can't buy spotify premium even after being gifted a code

I live in Morocco and my international card is empty and I need to wait before refilling it so I asked my aunt who lives in the US to lend me her card to buy premium but it didn't work even after changing my country then she ordered a spotify gift ca...

Casual Listener

I live in Morocco and my international card is empty and I need to wait before refilling it so I asked my aunt who lives in the US to lend me her card to buy premium but it didn't work even after cha...

Mario

Spotify Legend

1625 Views

4 replies

0 likes

  • 1625 Views
  • 4 replies
  • 0 likes

Superuser Contribution Payment failed

PlanFamily PremiumCountryGermanyDeviceiPhone7Operating SystemiOS My Question or IssueHey guys,today when opening my spotify i got shown a message that says something along the lines that i have to renew my payment method because of issues when paying...

Casual Listener

Plan Family Premium Country Germany Device iPhone7 Operating System iOS   My Question or Issue Hey guys, today when opening my spotify i got shown a message that says something along ...

Mario

Spotify Legend

1210 Views

1 replies

0 likes

Family Premium Plan
Payment
paypal
  • 1210 Views
  • 1 replies
  • 0 likes

Student premium membership changing to a normal premium membership still keep hulu and showtime?

I currently have a student premium membership that will be expiring soon (it's been 4 years). When my account changes to a regular premium account will I still keep my hulu and showtime for the premium cost (granfathered in?)Thank you

Casual Listener

I currently have a student premium membership that will be expiring soon (it's been 4 years).  When my account changes to a regular premium account will I still keep my hulu and showtime for the...

Billy-J

Spotify Star

1175 Views

1 replies

0 likes

  • 1175 Views
  • 1 replies
  • 0 likes

Reduced fee for Artist?

Hi there,I have a a premium subscription but I'm also a contributing artist whose music is shared on spotify, through Tunecore. I've heard that Artists don't have to pay for their subscriptions. Is this true and how would I go about about getting an ...

Visitor

Hi there, I have a a premium subscription but I'm also a contributing artist whose music is shared on spotify, through Tunecore. I've heard that Artists don't have to pay for their subscriptions. Is...

user-removed

Not applicable

1055 Views

1 replies

0 likes

artist
artist subscription
Subscription
  • 1055 Views
  • 1 replies
  • 0 likes

Songs stop playing after 4-5 seconds

When I start to play a song it stops after 4-5 secondsI can't even start my own playlistI tried to log out then back, but it didn't work.(win10)

Casual Listener

  When I start to play a song it stops after 4-5 seconds I can't even start my own playlist I tried to log out then back, but it didn't work. (win10)  

hbcn

Casual Listener

14164 Views

7 replies

1 likes

  • 14164 Views
  • 7 replies
  • 1 likes

Family subscription loop

In the past I must have gotten a free trial ... I cancelled google play ... signed up for the family plan invited two people ... tried to upgrade to premium the only option is 3 month trial ... I try that an a link comes alive saying you must click h...

Visitor

In the past I must have gotten a free trial ... I cancelled google play ... signed up for the family plan invited two people ... tried to upgrade to premium the only option is 3 month trial ... I try...

Billy-J

Spotify Star

603 Views

1 replies

0 likes

  • 603 Views
  • 1 replies
  • 0 likes

Famous Songs not available in India

PlanPremiumCountry IndiaDevicePixel 2,Asus Zenbook 14Operating SystemAndroid 10,Windows 10My Question or IssueFamous Songs from Artists are not available in India. For example Charlie Puth, Linkin Park, Dua Lipa. After being a premium member, I think...

Visitor

Plan Premium Country  India Device Pixel 2,Asus Zenbook 14 Operating System Android 10,Windows 10 My Question or Issue Famous Songs from Artists are not available in India. For exampl...

Billy-J

Spotify Star

938 Views

1 replies

0 likes

  • 938 Views
  • 1 replies
  • 0 likes

Amount deducted from account still no premium

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Luan

Spotify Star

516 Views

1 replies

0 likes

  • 516 Views
  • 1 replies
  • 0 likes

payment failed!

Okay so ive tried changing my plan to the family plan and when i put my details in they fail each time, i even made a new account for it and still it failed.Planfamily Premium??? trying?CountryCanadaDevice(iPhone xr)Operating System(iOS ) My Question...

Visitor

Okay so ive tried changing my plan to the family plan and when i put my details in they fail each time, i even made a new account for it and still it failed. Plan family Premium??? trying? Country...

Luan

Spotify Star

447 Views

1 replies

0 likes

  • 447 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hulu subscription new bank information

My premium spotify lapsed due to new bank card and now I can not log into hulu. Am I out if that promotion permanently now? Thanks!

Casual Listener

My premium spotify lapsed due to new bank card and now I can not log into hulu. Am I out if that promotion permanently now? Thanks!  

Guido

Spotify Legend

980 Views

3 replies

0 likes

  • 980 Views
  • 3 replies
  • 0 likes

Cambio de tarjeta de crédito y me cobran en las dos

Hola, soy de Colombia y el año pasado hice mi suscripción premium gratis con la tarjeta de crédito de un amigo, después del tiempo yo cambié a mi tarjeta de crédito, ahora resulta que me están cobrando en mi tarjeta y en la de mi amigo. En la cuenta ...

Visitor

Hola, soy de Colombia y el año pasado hice mi suscripción premium gratis con la tarjeta de crédito de un amigo, después del tiempo yo cambié a mi tarjeta de crédito, ahora resulta que me están cobran...

OneByBoo

Roadie

1465 Views

1 replies

0 likes

  • 1465 Views
  • 1 replies
  • 0 likes

Superuser Contribution Switching Premium Plans

Plan-PremiumCountry-USA My Question or IssueI recently received Spotify premium as a gift. I didn’t realize I was eligible for premium student, how do I change from premium to premium student?

Casual Listener

Plan-Premium Country-USA   My Question or Issue I recently received Spotify premium as a gift. I didn’t realize I was eligible for premium student, how do I change from premium to premium st...

Petya

Community Legend

1011 Views

3 replies

0 likes

  • 1011 Views
  • 3 replies
  • 0 likes

Superuser Contribution Hulu stopped working

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy Hulu stopped working, I can no longer sign in. It says my login information is incorrect. ...

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My Hulu...

Katerina

Spotify Legend

2584 Views

7 replies

0 likes

  • 2584 Views
  • 7 replies
  • 0 likes

Solved!!Superuser Contribution change country not working

I am trying to chnge country settings, following the instructions found here: https://support.spotify.com/us/article/How-can-I-change-my-country-setting/ but after I changed the payment settings to the new country the profile is still fixed on the pr...

Casual Listener

I am trying to chnge country settings, following the instructions found here: https://support.spotify.com/us/article/How-can-I-change-my-country-setting/   but after I changed the payment...

Katerina

Spotify Legend

1678 Views

4 replies

0 likes

  • 1678 Views
  • 4 replies
  • 0 likes

trial offers ...

PlanFree/PremiumCountryUKDeviceSamsung Galaxy S10 My Question or IssueI took advantage of a 99p/m 3 month offer in 2015. After that trial I was on a shared family account until late last year when I split with the girlfriend. Does that mean similar t...

Visitor

Plan Free/Premium Country UK Device Samsung Galaxy S10   My Question or Issue I took advantage of a 99p/m 3 month offer in 2015.   After that trial I was on a shared family accoun...

Maxim

Spotify Star

435 Views

1 replies

0 likes

  • 435 Views
  • 1 replies
  • 0 likes

Superuser Contribution Banned for reporting a bug

PlanPremiumCountryUsaDeviceV 50 ThinQOperating SystemOreo My Question or IssueSo I attempted to report a bug and my email was deleted from them. I lost my premium, playlists, and had to make a second account. Below are pics of the bug and the adorabl...

Newbie

Plan Premium Country Usa Device V 50 ThinQ Operating System Oreo   My Question or Issue So I attempted to report a bug and my email was deleted from them. I lost my premium, playlists,...

Katerina

Spotify Legend

648 Views

1 replies

0 likes

  • 648 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium disabled even though it is paid

This morning, I noticed my Spotify plan had been changed from Premium to a Free one. I paid for it, thinking my Premium plan had been disabled because there hadn’t been paid yet, but later saw that the payment for this month had already been made on ...

Newbie

This morning, I noticed my Spotify plan had been changed from Premium to a Free one. I paid for it, thinking my Premium plan had been disabled because there hadn’t been paid yet, but later saw that t...

Petya

Community Legend

728 Views

2 replies

0 likes

  • 728 Views
  • 2 replies
  • 0 likes

Superuser Contribution Contry changed

PlanPremiumCountryBelgiumDeviceWebOperating SystemWindows 7 My Question or IssueHello,I've been living in Belgium for the last two years and now I'm trying to change my country in Spotify. I did everything as suggested (by using a Belgian bank accoun...

Newbie

Plan Premium Country Belgium Device Web Operating System Windows 7   My Question or Issue Hello, I've been living in Belgium for the last two years and now I'm trying to change my cou...

Mario

Spotify Legend

1088 Views

1 replies

0 likes

  • 1088 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Premium isn’t working

PlanPremiumCountryThe Netherlands My Question or Issue Hello,Yesterday I bought Spotify Premium (with the 3 months free trial). After paying it said it was completed, but I still haven’t gotten the Premium. I bought it on my phone (iPhone 6s).

Newbie

  Plan Premium Country The Netherlands   My Question or Issue   Hello, Yesterday I bought Spotify Premium (with the 3 months free trial). After paying it said it was complet...

Petya

Community Legend

442 Views

1 replies

0 likes

  • 442 Views
  • 1 replies
  • 0 likes