Announcements

Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Re-Initiate Premium Mini

Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...

Casual Listener

juar

Visitor

68926 Views

18 replies

94 likes

  • 68926 Views
  • 18 replies
  • 94 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

133531 Views

69 replies

10 likes

Premium for Family
  • 133531 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

70376 Views

89 replies

4 likes

  • 70376 Views
  • 89 replies
  • 4 likes

Going on Vacation to central america

I plan to go on vacation in central America for January to may...can I listen to Spotify on my plan

Casual Listener

I plan to go on vacation in central America for January to may...can I listen to Spotify on my plan

Chuloboy61

Casual Listener

656 Views

3 replies

0 likes

  • 656 Views
  • 3 replies
  • 0 likes

payment issue help me to keep enjoy spotify

PlanPremiumCountryKorea DeviceiPhone 8+ My Question or Issue Hello users. I joined spotify on last year when i was in Malaysia, i paid with Card which issued on Malaysia. But now i back to my country (South Korea), and my Malaysia Card has been close...

Visitor

Plan Premium Country Korea   Device iPhone 8+   My Question or Issue   Hello users.    I joined spotify on last year when i was in Malaysia, i paid with Card whic...

Maxim

Spotify Star

1273 Views

1 replies

0 likes

  • 1273 Views
  • 1 replies
  • 0 likes

Can't access own spotify with premium subscription (HACKED)

PlanPremiumCountryNL My Question or IssueI can't login into my account with premium anymore. I know the username because it was logged in to my phone. I don't know the password and password forgot doesn't seem to link to go to my e-mail anymore. I do...

Visitor

Plan Premium Country NL   My Question or Issue I can't login into my account with premium anymore. I know the username because it was logged in to my phone. I don't know the password and p...

OneByBoo

Roadie

385 Views

1 replies

0 likes

  • 385 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family was never able to log into family plan

PlanPremium FamilyCountryUSDeviceiPhone 8Operating SystemLatest ios My Question or IssueI got premium family to share with my girlfriend and no matter what we tried she couldnt log in and was stuck with ads. She logged out and back in through the lin...

Casual Listener

Plan Premium Family Country US Device iPhone 8 Operating System Latest ios   My Question or Issue I got premium family to share with my girlfriend and no matter what we tried she could...

Peter

Spotify Legend

585 Views

3 replies

0 likes

  • 585 Views
  • 3 replies
  • 0 likes

Spotify premium and Hulu

Hey everyone! I had to recently update my payment information because my wallet got stolen, however since I just got the cards a few days ago I hadn't gotten around to updating my Spotify. I had the Premium $10/month + Hulu bundle that apparently doe...

Visitor

Hey everyone! I had to recently update my payment information because my wallet got stolen, however since I just got the cards a few days ago I hadn't gotten around to updating my Spotify. I had the ...

KossB

Roadie

3154 Views

3 replies

0 likes

  • 3154 Views
  • 3 replies
  • 0 likes

Cancelled my subscription but I'm still paying

I cancelled my Spotify subscription some months ago but a monthly premium is still being deducted from my account. Please fix this and refund me the premiums I paid over the months in which I was not subscribed. Also, I am not able to use your chat f...

Visitor

I cancelled my Spotify subscription some months ago but a monthly premium is still being deducted from my account. Please fix this and refund me the premiums I paid over the months in which I was not...

Emilia_8

Community Legend

542 Views

1 replies

0 likes

  • 542 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium 30 dias gratis

Quando meus 30 dias de teste gratis sera ativado? Acabei de assinar pelo boleto e ja paguei, queria saber se depois que cair o **bleep**, vai ser 30 dias gratis e o proximo mes ja vai esta esta pago com os 16,90

Newbie

Quando meus 30 dias de teste gratis sera ativado? Acabei de assinar pelo boleto e ja paguei, queria saber se depois que cair o **bleep**, vai ser 30 dias gratis e o proximo mes ja vai esta esta pago ...

Petya

Community Legend

727 Views

2 replies

0 likes

  • 727 Views
  • 2 replies
  • 0 likes

Solved!! Your payment method and country didn't match

I will submit my details of student to sheer to verify and verification is done but when i go to payment option after enter my card details and postal pincode it produces an error that your payment method and country didn't match.PlanFree to premiumC...

Casual Listener

I will submit my details of student to sheer to verify and verification is done but when i go to payment option after enter my card details and postal pincode it produces an error that your payment m...

REAGENT

Casual Listener

2120 Views

2 replies

0 likes

  • 2120 Views
  • 2 replies
  • 0 likes

Pagando Premium e usando Free

Boa tarde, está sendo descontado de minha conta a 3 meses o valor de €6,99 referente a assinatura premium a qual eu não utilizo. Estou pagando por um servico e nao tenho acesso ao mesmo. Minha conta continua Free nesses tres meses. Operating System( ...

Visitor

Boa tarde, está sendo descontado de minha conta a 3 meses o valor de €6,99 referente a assinatura premium a qual eu não utilizo. Estou pagando por um servico e nao tenho acesso ao mesmo. Minha conta ...

Brunelicia

Community Legend

390 Views

1 replies

0 likes

  • 390 Views
  • 1 replies
  • 0 likes

Premium account support

Spoiler (Highlight to read)HiCurrently, my premium account can't be used, but why do I have my premium deduted everymonth. Now i have to do like. ThanksHiCurrently, my premium account can't be used, but why do I have my premium deduted everymonth. No...

Visitor

Hi Currently, my premium account can't be used, but why do I have my premium deduted everymonth. Now i have  to do like. Thanks

OneByBoo

Roadie

1179 Views

1 replies

0 likes

  • 1179 Views
  • 1 replies
  • 0 likes

There's no postpaid payment method

Hi New here I just want to know why I can't pay using load? I'm from philippines I loaded P130.00 worth of load Plssss help me

Newbie

Hi 🙂 New here I just want to know why I can't pay using load? I'm from philippines I loaded P130.00 worth of load    Plssss help me 

OneByBoo

Roadie

633 Views

1 replies

0 likes

  • 633 Views
  • 1 replies
  • 0 likes

Solved!! Resuscribe 3 months promotion

Plan Premium 3 months promotionCountryColombiaDeviceXiaomi Redmi Note 5Operating SystemWindows 10 My Question or IssueI can't resuscribe my account to premium 3 months promotion. I used this same promotion before, but I canceled the service on Septem...

Regular

Plan  Premium 3 months promotion Country Colombia Device Xiaomi Redmi Note 5 Operating System Windows 10   My Question or Issue I can't resuscribe my account to premium ...

raulama1

Regular

2990 Views

12 replies

0 likes

3-months promotion
Payment Problems
Resuscribe
  • 2990 Views
  • 12 replies
  • 0 likes

Türkiye Ödeme Sorunu

Merhaba;Hesabımı premium yapmak istiyorum ancak kartımın internet alışverişine-yurtdışı alışverişine açık olmasına rağmen 3 gündür ödeme yapamıyorum. konuyla ilgili çözüm nedir acaba?  

Visitor

Merhaba; Hesabımı premium yapmak istiyorum ancak kartımın internet alışverişine-yurtdışı alışverişine açık olmasına rağmen 3 gündür ödeme yapamıyorum. konuyla ilgili çözüm nedir acaba?    

OneByBoo

Roadie

1078 Views

6 replies

0 likes

  • 1078 Views
  • 6 replies
  • 0 likes

Google home mini order canceled for no reason

Bought premium and got a redemption link for the Mini. Google canceled my order yesterday saying the code Spotify provided was invalid. Contacted both Google and Spotify customer supports and they keep blaming each other. This is ridiculous and could...

Visitor

Bought premium and got a redemption link for the Mini. Google canceled my order yesterday saying the code Spotify provided was invalid. Contacted both Google and Spotify customer supports and they ke...

OneByBoo

Roadie

528 Views

1 replies

0 likes

  • 528 Views
  • 1 replies
  • 0 likes

Solved!! [Subscription] Premium overcharged

PlanPremiumCountrySingaporeDeviceGoogle Pixel 3Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueOn the last day & a few hours before my mobile service provider billing cycle (15th November) ends, I applied for Spotify Premi...

Casual Listener

Plan Premium Country Singapore Device Google Pixel 3 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue On the last day & a few hours before my mo...

Billy-J

Spotify Star

2609 Views

5 replies

0 likes

Subscription
  • 2609 Views
  • 5 replies
  • 0 likes

Switching from Student Premium and regular Premium to Family Premium

PlanStudent PremiumCountryUSDeviceiphone 11 Pro My Question or IssueHi! I have a Student Premium account and my brother has a regular premium account! I want to switch to a Family Premium account and was wondering the best way to do that! Do I invite...

Casual Listener

Plan Student Premium Country US Device iphone 11 Pro   My Question or Issue Hi! I have a Student Premium account and my brother has a regular premium account! I want to switch to a Famil...

Billy-J

Spotify Star

1014 Views

1 replies

0 likes

Accounts
Family spotify
Premium
Student
student premium
Switch
  • 1014 Views
  • 1 replies
  • 0 likes

Does Hulu Subscription get Canceled With Spotify Student Cancellation

Plan: StudentCountry: USA My Question or IssueI just cancelled my spotify student subscription. I am not sure if there is anything else that needs to be done to cancel the Hulu subscription that is connected to it. I just want to make sure I won't be...

Visitor

Plan: Student Country: USA   My Question or Issue I just cancelled my spotify student subscription. I am not sure if there is anything else that needs to be done to cancel the Hulu subscript...

Billy-J

Spotify Star

2280 Views

1 replies

0 likes

Hulu
Premium
Student
Subscription
  • 2280 Views
  • 1 replies
  • 0 likes

recargo sin servicio

Quize utilizar la promocion de universitario, introduje los datos de mi tarjeta y al intentar buscar mi universidad no aparecio y me sali de la pagina sin lograr obtener el servicio y se hizo el recargo a mi tarjeta. ¿Como puedo reclamar devolucion d...

Newbie

Quize utilizar la promocion de universitario, introduje los datos de mi tarjeta y al intentar buscar mi universidad no aparecio y me sali de la pagina sin lograr obtener el servicio y se hizo el reca...

osornios

Spotify Star

407 Views

1 replies

0 likes

  • 407 Views
  • 1 replies
  • 0 likes

Country and payment method don't fit

Hello, I live in Finland, but I have only a German bank account. I would like to change to spotify premium and pay with my German credit card, but then it says, that my country and my payment don't fit. Eventhough that wouldn't matter anymore once I ...

Newbie

Hello,  I live in Finland, but I have only a German bank account. I would like to change to spotify premium and pay with my German credit card, but then it says, that my country and my payment ...

osornios

Spotify Star

441 Views

1 replies

0 likes

  • 441 Views
  • 1 replies
  • 0 likes