Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Visitor
- 129117 Views
- 87 replies
- 10 likes
- 129117 Views
- 87 replies
- 10 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 15399 Views
- 27 replies
- 3 likes
- 15399 Views
- 27 replies
- 3 likes
Changed payment method
I changed my payment method 2 days before it charges, will it be charged in the last credit card or in the new?
- I changed my payment method 2 days before it charges, will it be charged in the last credit card or in the new?
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- Spotify Star
- 278 Views
- 1 replies
- 0 likes
- 278 Views
- 1 replies
- 0 likes
Can't redeem gift card
PlanFree/PremiumCountryMexicoDevice(iPhone 7 Plus, HP Pavilion 23)Operating System(iOS 12.3.1, Windows 10) My Question or IssueYesterday (August 18, 2019) I purchased a gift card for $300.00 Mexican pesos in a Oxxo store and when I tried to redeem it...
- Plan Free/Premium Country Mexico Device (iPhone 7 Plus, HP Pavilion 23) Operating System (iOS 12.3.1, Windows 10) My Question or Issue Yesterday (August 18, 2019) I purchased a gift ...
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- Community Legend
- 1284 Views
- 3 replies
- 0 likes
- 1284 Views
- 3 replies
- 0 likes
Change Method Of Payment On Account For Already Charged Sub
Hello! I forgot to change a method of payment for my subscription and it charged me to the card I don't use anymore. Is there a way for me to refund that charge and charge my subscription on my new card? Thank you!
- Hello! I forgot to change a method of payment for my subscription and it charged me to the card I don't use anymore. Is there a way for me to refund that charge and charge my subscription on my new c...
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- Community Legend
- 788 Views
- 1 replies
- 0 likes
- 788 Views
- 1 replies
- 0 likes
Solved!! Upgrading From Premium to Family
I'm about to upgrade from premium to family premium. Probably a stright forward question to answer but when I upgrade will the new subscription over ride the current one or will I need to cancel my current subscription. Just making sure so i'm not ch...
- I'm about to upgrade from premium to family premium. Probably a stright forward question to answer but when I upgrade will the new subscription over ride the current one or will I need to cancel my c...
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- Community Legend
- 377 Views
- 1 replies
- 0 likes
- 377 Views
- 1 replies
- 0 likes
Solved!! Premium Family
Hi There,We have just updated our Spotify from Premium to Premium Family for the sole purpose of being able to play music on each of our own devices simultaneously. The invites have been done, the kids have logged on with their own free Spotify accou...
- Hi There, We have just updated our Spotify from Premium to Premium Family for the sole purpose of being able to play music on each of our own devices simultaneously. The invites have been done, the ...
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- Community Legend
- 352 Views
- 3 replies
- 0 likes
- 352 Views
- 3 replies
- 0 likes
Charged twice for one month
I just was charged twice for this month's spotify premium. Can I be refunded the extra month's fee? That additional 9$ charge is not much, but to me it's going tomake me miss a bill I need to pay- please refund it- I do not want 2 months of a subscri...
- I just was charged twice for this month's spotify premium. Can I be refunded the extra month's fee? That additional 9$ charge is not much, but to me it's going tomake me miss a bill I need to pay- pl...
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- Community Legend
- 354 Views
- 1 replies
- 0 likes
- 354 Views
- 1 replies
- 0 likes
Spotify Premium & Hulu Deal
I signed up for the Premium plan that included Hulu back in the Spring. I linked the accounts to ensure I was paying one flat fee for both services. In July my Hulu plan stopped working and needed a new payment method. Was the Premium offer just a tr...
- I signed up for the Premium plan that included Hulu back in the Spring. I linked the accounts to ensure I was paying one flat fee for both services. In July my Hulu plan stopped working and needed a ...
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- Spotify Star
- 287 Views
- 1 replies
- 0 likes
- 287 Views
- 1 replies
- 0 likes
Student Subscription
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
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- Spotify Star
- 290 Views
- 1 replies
- 0 likes
- 290 Views
- 1 replies
- 0 likes
Family cannot redeem code
Trying to redeem a family code on Mac laptop continually gets an error. Something went wrong please try again.
- Trying to redeem a family code on Mac laptop continually gets an error. Something went wrong please try again.
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- Spotify Star
- 339 Views
- 3 replies
- 0 likes
- 339 Views
- 3 replies
- 0 likes
Had Hulu now won't work
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI signed up to attach Hulu to my Spotify account a few months back and have been paying for i...
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I signe...
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- Spotify Star
- 559 Views
- 2 replies
- 0 likes
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HuluHulu-spotifyPremium
- 559 Views
- 2 replies
- 0 likes
Prem w/hulu only works on phone
PlanPremium with huluCountry USA My Question or Issue:I signed up for Premium w/Hulu. I've been able to watch Hulu on my iphone just fine. I want to watch Hulu on my ipad, however, and it won't let me log in. I did have a Hulu account at one point, a...
- Plan Premium with hulu Country USA My Question or Issue: I signed up for Premium w/Hulu. I've been able to watch Hulu on my iphone just fine. I want to watch Hulu on my ipad, howev...
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- Community Legend
- 309 Views
- 1 replies
- 0 likes
- 309 Views
- 1 replies
- 0 likes
Plan Universitario
Tengo un plan universitario, sin embargo desde el mes pasado que me cobran el plan premiun normal, que sucedio con mi plan de estudiante?
- Tengo un plan universitario, sin embargo desde el mes pasado que me cobran el plan premiun normal, que sucedio con mi plan de estudiante?
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- Roadie
- 233 Views
- 1 replies
- 0 likes
- 233 Views
- 1 replies
- 0 likes
[Subscription] Website shows premium being $99,00
So y'all might want to fix this. two pages show $99,00 for a month of premium
- So y'all might want to fix this. two pages show $99,00 for a month of premium
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- Community Legend
- 306 Views
- 1 replies
- 0 likes
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Subscription
- 306 Views
- 1 replies
- 0 likes
does free hulu work if you're both a student and are associated with starbucks?
I get Spotify for free because i work with Starbucks, but before that I had a discounted Premium subscription with Spotify because I am a student. I had the free Hulu/Showtime bundle with the student discount. Now that I have both, why aren't I getti...
- I get Spotify for free because i work with Starbucks, but before that I had a discounted Premium subscription with Spotify because I am a student. I had the free Hulu/Showtime bundle with the student...
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- Community Legend
- 516 Views
- 1 replies
- 0 likes
- 516 Views
- 1 replies
- 0 likes
Student Premium is Ending
I have had the Student Premium for about 4 years now. I cannot renew it anymore because that is the max years you can get. What happens when it automatically switches to the Premium? Do I still get the perks of Hulu and Showtime?PlanPremium for Stude...
- I have had the Student Premium for about 4 years now. I cannot renew it anymore because that is the max years you can get. What happens when it automatically switches to the Premium? Do I still get t...
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- Spotify Star
- 287 Views
- 1 replies
- 0 likes
- 287 Views
- 1 replies
- 0 likes
Lost my premium account
I lost my premium account but Spotify still charging me! I logged in and suddenly, all my playlists and premium account was gone. Could you please help me with that?
- I lost my premium account but Spotify still charging me! I logged in and suddenly, all my playlists and premium account was gone. Could you please help me with that?
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- Spotify Star
- 233 Views
- 1 replies
- 0 likes
- 233 Views
- 1 replies
- 0 likes
Solved!! No more Spotify Premium subscription
PlanFree/PremiumCountryItalyDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating SystemAndroid My Question or IssueI used to have a Premium Subscription (regolarly paid), but now I have only Free Subscription. I do not understand why. I...
- Plan Free/Premium Country Italy Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Android My Question or Issue I used to have a Premium Subscription (regola...
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- Casual Listener
- 520 Views
- 3 replies
- 0 likes
- 520 Views
- 3 replies
- 0 likes
no pasa mi código de tarjeta de regalo
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
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- Spotify Star
- 205 Views
- 1 replies
- 0 likes
- 205 Views
- 1 replies
- 0 likes
Premium membership charged instead ot family membership price.
PlanFamilyCountryCanada DeviceSamsung Galaxy S+Operating SystemNot sure My Question or IssueI was sent a message at the end of July asking me to update my payment information, which I did. But I was immediately charged for a premium membership. When ...
- Plan Family Country Canada DeviceSamsung Galaxy S+ Operating System Not sure My Question or Issue I was sent a message at the end of July asking me to update my payment inform...
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- Spotify Star
- 188 Views
- 1 replies
- 0 likes
- 188 Views
- 1 replies
- 0 likes
Cancelling Subscription: songs gone?
PlanFree/PremiumCountryGermanyDeviceOperating System(Windows 10) My Question or IssueHello. I want to cancel my Subscription, but i don´t know if all the songs saved are going to be gone. can someone please help me?
- Plan Free/Premium Country Germany Device Operating System (Windows 10) My Question or Issue Hello. I want to cancel my Subscription, but i don´t know if all the songs saved are going ...
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- Spotify Star
- 211 Views
- 1 replies
- 0 likes
- 211 Views
- 1 replies
- 0 likes