Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
Visitor
67905 Views
18 replies
94 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
132956 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
69011 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
252064 Views
155 replies
13 likes
Merhaba;Hesabımı premium yapmak istiyorum ancak kartımın internet alışverişine-yurtdışı alışverişine açık olmasına rağmen 3 gündür ödeme yapamıyorum. konuyla ilgili çözüm nedir acaba?
Merhaba; Hesabımı premium yapmak istiyorum ancak kartımın internet alışverişine-yurtdışı alışverişine açık olmasına rağmen 3 gündür ödeme yapamıyorum. konuyla ilgili çözüm nedir acaba?
Roadie
1075 Views
6 replies
0 likes
Bought premium and got a redemption link for the Mini. Google canceled my order yesterday saying the code Spotify provided was invalid. Contacted both Google and Spotify customer supports and they keep blaming each other. This is ridiculous and could...
Bought premium and got a redemption link for the Mini. Google canceled my order yesterday saying the code Spotify provided was invalid. Contacted both Google and Spotify customer supports and they ke...
Roadie
526 Views
1 replies
0 likes
PlanPremiumCountrySingaporeDeviceGoogle Pixel 3Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueOn the last day & a few hours before my mobile service provider billing cycle (15th November) ends, I applied for Spotify Premi...
Plan Premium Country Singapore Device Google Pixel 3 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue On the last day & a few hours before my mo...
Spotify Star
2586 Views
5 replies
0 likes
PlanStudent PremiumCountryUSDeviceiphone 11 Pro My Question or IssueHi! I have a Student Premium account and my brother has a regular premium account! I want to switch to a Family Premium account and was wondering the best way to do that! Do I invite...
Plan Student Premium Country US Device iphone 11 Pro My Question or Issue Hi! I have a Student Premium account and my brother has a regular premium account! I want to switch to a Famil...
Spotify Star
1009 Views
1 replies
0 likes
Plan: StudentCountry: USA My Question or IssueI just cancelled my spotify student subscription. I am not sure if there is anything else that needs to be done to cancel the Hulu subscription that is connected to it. I just want to make sure I won't be...
Plan: Student Country: USA My Question or Issue I just cancelled my spotify student subscription. I am not sure if there is anything else that needs to be done to cancel the Hulu subscript...
Spotify Star
2277 Views
1 replies
0 likes
Quize utilizar la promocion de universitario, introduje los datos de mi tarjeta y al intentar buscar mi universidad no aparecio y me sali de la pagina sin lograr obtener el servicio y se hizo el recargo a mi tarjeta. ¿Como puedo reclamar devolucion d...
Quize utilizar la promocion de universitario, introduje los datos de mi tarjeta y al intentar buscar mi universidad no aparecio y me sali de la pagina sin lograr obtener el servicio y se hizo el reca...
Spotify Star
403 Views
1 replies
0 likes
Hello, I live in Finland, but I have only a German bank account. I would like to change to spotify premium and pay with my German credit card, but then it says, that my country and my payment don't fit. Eventhough that wouldn't matter anymore once I ...
Hello, I live in Finland, but I have only a German bank account. I would like to change to spotify premium and pay with my German credit card, but then it says, that my country and my payment ...
Spotify Star
439 Views
1 replies
0 likes
Hace un mes abone un plan anual individual por todo 2018. Quisiera saber si al pasar a un plan familiar, se considera el pago q realice o pierdo lo abonado?
Hace un mes abone un plan anual individual por todo 2018. Quisiera saber si al pasar a un plan familiar, se considera el pago q realice o pierdo lo abonado?
Spotify Star
1193 Views
1 replies
0 likes
Buenas tardes, tengo un problema con una tarjeta de regalo, sucede que todavia no me han activado la premium en mi cuenta, ya revise las ayudas que me brindan en la pagina oficial pero todo esta en perfecto estado, no he creado mas cuentas, ya reinst...
Buenas tardes, tengo un problema con una tarjeta de regalo, sucede que todavia no me han activado la premium en mi cuenta, ya revise las ayudas que me brindan en la pagina oficial pero todo esta en p...
Spotify Star
1375 Views
1 replies
0 likes
Se cobro el mes de prueba gratis de spotify en mi tarjeta, y no, no se habia utilizado mi tarjeta aqui en spotify en el pasado. Quiero mantener la suscripcion, pero requiero una aclaracion o reembolso, de lo contrario debere Cancelarla.
Se cobro el mes de prueba gratis de spotify en mi tarjeta, y no, no se habia utilizado mi tarjeta aqui en spotify en el pasado. Quiero mantener la suscripcion, pero requiero una aclaracion o reembols...
Spotify Star
623 Views
1 replies
0 likes
Buenas tardes! Quiero hacer una suscripcion familiar pero veo que es para los que estan "en la misma casa". Es posible usarlo para por ejemplo miembros de familia que esten lejos de uno?Como el sistema "detecta" quien es o no familia, por la ip supon...
Buenas tardes! Quiero hacer una suscripcion familiar pero veo que es para los que estan "en la misma casa". Es posible usarlo para por ejemplo miembros de familia que esten lejos de...
Spotify Star
1122 Views
1 replies
0 likes
After logout from sportify, I cannot login anymore. need help for the account and password again. Payment deduction from maybank credit card malaysia monthly, Card number: Sportify Stockholm SE Payment RM14.90 monthly email: Prefer new login: Pas...
After logout from sportify, I cannot login anymore. need help for the account and password again. Payment deduction from maybank credit card malaysia monthly, Card number: <remov...
Spotify Star
939 Views
1 replies
0 likes
I already had hulu and spotify before trying to do this. I went through spotify to link my hulu account (different emails though). I had already paid for hulu this month and it charged me another $4.99+. My mom was paying for hulu and it replaced her...
I already had hulu and spotify before trying to do this. I went through spotify to link my hulu account (different emails though). I had already paid for hulu this month and it charged...
Spotify Star
522 Views
1 replies
0 likes
PlanFreeCountryAustraliaDeviceiPhone 6SOperating SystemWindows 10 My Question or IssueRecently, I bought a 3 month gift card for Spotify Premium. When I try to redeem it, it does not work, instead it says "Something went wrong". I've seen that others...
Plan Free Country Australia Device iPhone 6S Operating System Windows 10 My Question or Issue Recently, I bought a 3 month gift card for Spotify Premium. When I try to redeem it, it ...
Roadie
3007 Views
5 replies
0 likes
PlanPremium FamilyCountryItalyDevicehuawei p30 - PCOperating System( Android, Windows 10) My Question or IssueGood EveningIt is 3 days since I no longer accept any type of payment (paypal or credit card), I have performed all the instructions of your...
Plan Premium Family Country Italy Device huawei p30 - PC Operating System ( Android, Windows 10) My Question or Issue Good Evening It is 3 days since I no longer accept any type of ...
Casual Listener
440 Views
2 replies
0 likes
Hello, PlanFamilyCountry Belgium DeviceAndroidOperating SystemAndroid My Question or IssueI susbcribe to a familiy acccount with 3 month for free.On the account page i see the first bill is 16/12/19.Where is my 3 months?
Hello, Plan Family Country Belgium Device Android Operating System Android My Question or Issue I susbcribe to a familiy acccount with 3 month for free. On the...
Roadie
684 Views
5 replies
0 likes
can i delete my card info from the account or do i have to cancel how does it work
can i delete my card info from the account or do i have to cancel how does it work
Community Legend
289 Views
1 replies
0 likes
PlanPremiumCountryPortugalDevice Operating SystemAndroid My Question or Issue Hello,I am a user of the Family plan, however I change the debit card I use to pay the Family paln. Unfortunately the notification saying that my premium is over send me to...
Plan Premium Country Portugal Device Operating System Android My Question or Issue Hello, I am a user of the Family plan, however I change the debit card I use ...
Community Legend
445 Views
1 replies
0 likes
PlanVodafone Partner Premium accountCountryUK My Question or IssueCan I retain/transfer my existing account that I have through a Vodafone subscription to a personal account?
Plan Vodafone Partner Premium account Country UK My Question or Issue Can I retain/transfer my existing account that I have through a Vodafone subscription to a personal account?
Community Legend
967 Views
1 replies
0 likes
PlanFreeCountryIndiaDeviceMi note 4Operating SystemAndroid My Question or Issue I paid for one month subscription of 129 INR but my account hasn't been updated. I have attached the payment receipt.
Plan Free Country India Device Mi note 4 Operating System Android My Question or Issue I paid for one month subscription of 129 INR but my account hasn't been updated. I have a...
Roadie
911 Views
1 replies
0 likes
