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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

145849 Views

69 replies

10 likes

Premium for Family
  • 145849 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

91313 Views

89 replies

4 likes

  • 91313 Views
  • 89 replies
  • 4 likes

Looped in subscription

Hi there,after my free period expired I'd like to subscribe for family premium. When I click on the subscriptopn and choose paypal it forwards me to paypal for payment. In Paypal then, when trying to pay, it tells me that I allready have used 3 month...

Visitor

Hi there, after my free period expired I'd like to subscribe for family premium. When I click on the subscriptopn and  choose paypal it forwards me to paypal for payment.   In Paypal the...

Billy-J

Spotify Star

687 Views

1 replies

0 likes

  • 687 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment not going through

PlanFree CountryAustraliaMy Question or IssueHey to who ever sees this, I'm a former Premium subscriber, but I had to cancel my subscription for a couple of months.I'm trying to buy a subscription again, with the current option being 3 months for 11....

Casual Listener

Plan Free  Country Australia My Question or Issue Hey to who ever sees this, I'm a former Premium subscriber, but I had to cancel my subscription for a couple of months. I'm trying to buy ...

Petya

Community Legend

1039 Views

6 replies

0 likes

  • 1039 Views
  • 6 replies
  • 0 likes

cambio de premium a premio duo, cobra el cambio?

tengo unos días que pague por spotify premium, si cambio a premium duo me cobra mas o me cobrara nuevamente lo que cuesta premium duo?

Casual Listener

tengo unos días que pague por spotify premium, si cambio a premium duo me cobra mas o me cobrara nuevamente lo que cuesta premium duo? 

Billy-J

Spotify Star

1858 Views

1 replies

0 likes

  • 1858 Views
  • 1 replies
  • 0 likes

Solved!! Premium vs Premium Family Yearly

PlanPremiumCountryItalyDevice(iPhone XS)Operating System(iOS 13)My Question or Issue:I would to change my profile from Premium to Premium family yearly. How can i do? And is always possible to pay with paypal?thx

Casual Listener

Plan Premium Country Italy Device (iPhone XS) Operating System (iOS 13) My Question or Issue: I would to change my profile from Premium to Premium family yearly. How can i do? And is always ...

Billy-J

Spotify Star

4197 Views

7 replies

0 likes

  • 4197 Views
  • 7 replies
  • 0 likes

Premium family and switching/creating new user accounts

I have premium family. One of my family members has been sharing my login under the plan. They happen to have many playlists they have created and does not want to change. I have none created so am willing to login under a new login, but when I try t...

Casual Listener

I have premium family.  One of my family members has been sharing my login under the plan.  They happen to have many playlists they have created and does not want to change.  I have no...

Billy-J

Spotify Star

3048 Views

1 replies

0 likes

  • 3048 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paid through google pay but account not reflecting premium status

Plan Premium Country India Device iPhone XR My Question or Issue Hi, I paid for Spotify premium through google pay and I had to request twice because the request wasn’t sent though google pay and when it was I paid, I’ve attached the receipt, but whe...

Visitor

Plan Premium Country India   Device iPhone XR   My Question or Issue   Hi, I paid for Spotify premium through google pay and I had to request twice because the r...

Mario

Spotify Legend

2069 Views

1 replies

2 likes

  • 2069 Views
  • 1 replies
  • 2 likes

Superuser Contribution Had to close my account but I didn't cancel my premium subscription first

PlanPremiumCountryU.KDeviceOnePlus 7T ProOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi, I had to close my premium account due to someone having access to my account since changing passwords and logging all device out ...

Newbie

  Plan Premium Country U.K Device OnePlus 7T Pro Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi, I had to close my premium account due to...

Mario

Spotify Legend

1231 Views

2 replies

0 likes

  • 1231 Views
  • 2 replies
  • 0 likes

Superuser Contribution Hacked account spotify not writing me back

Why is no one writing me back?! PlanPremiumMy Question or IssueMy account has been hacked the email address and password were changed. I filed a complaint with @support and after sending the requested information have not heard back. Could some one p...

Visitor

Why is no one writing me back?!     Plan Premium My Question or Issue My account has been hacked the email address and password were changed. I filed a complaint with @support and aft...

Peter

Spotify Legend

686 Views

3 replies

0 likes

  • 686 Views
  • 3 replies
  • 0 likes

3 month free 2019

My Question or Issue:TODAY I PAID MY PREMIUM FAMILY PLAN, AND THEY DIDNT RESPECT ME MY 3 MONTH FREE, WHY NOT IF I DIDNT CANCEL AFTER 19 OCTOBER 2019, I HAVE CANCELED AT 2018IF ANY ONE SPEAKS SPANISH, PLEASE ANSWER ME IN SPANISHTHANKS

Visitor

My Question or Issue: TODAY I PAID MY PREMIUM FAMILY PLAN, AND THEY DIDNT RESPECT ME MY 3 MONTH FREE, WHY NOT IF I DIDNT CANCEL AFTER 19 OCTOBER 2019, I HAVE CANCELED AT 2018 IF ANY ONE SPEAKS SPAN...

Billy-J

Spotify Star

612 Views

1 replies

0 likes

  • 612 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family Plan and Hulu bundle

PlanFamily Premium @ $14.99/monthUSA DeviceGoogle Pixel 2XLAndroid When does Spotify and Hulu plan to bundle the Hulu and Spotify Family Plan for people who are paying $14.99/month instead of the $9.99/month for just the Premium plan? This seems like...

Casual Listener

  Plan Family Premium @ $14.99/month USA   Device Google Pixel 2XL Android   When does Spotify and Hulu plan to bundle the Hulu and Spotify Family Plan for people who are payi...

KossB

Roadie

6278 Views

11 replies

4 likes

  • 6278 Views
  • 11 replies
  • 4 likes

Delete Payment Method

PlanPremiumCountryMexicoOperating SystemWindows 10 There is no option to remove my Payment MethodAs much as I like the comodity of renewing my premium plan with just one click, the moment I hit the "Cancel Premium Suscription" button, there remains n...

Visitor

Plan Premium Country Mexico Operating System Windows 10   There is no option to remove my Payment Method As much as I like the comodity of renewing my premium plan with just one click,...

OneByBoo

Roadie

3255 Views

1 replies

1 likes

  • 3255 Views
  • 1 replies
  • 1 likes

Superuser Contribution Can't make payment

I'm trying to update the payment for my account and I simply can't. I'm trying for more than a week and today my premium got cancelled for not payind it, but everytime I try to pay it shows an unkown error and prompt me totry with other method.I trie...

Visitor

I'm trying to update the payment for my account and I simply can't. I'm trying for more than a week and today my premium got cancelled for not payind it, but everytime I try to pay it shows an unkown...

Petya

Community Legend

946 Views

2 replies

0 likes

  • 946 Views
  • 2 replies
  • 0 likes

Problems with a gift card

My Question or IssueI received a gift card for Christmas but when I tried to redeem it, an error appears and didn't work.Could you help me, please? PlanMy current plan is free, the gift card is 6 months premium. CountryGermany Operating SystemAndroid

Regular

My Question or Issue I received a gift card for Christmas but when I tried to redeem it, an error appears and didn't work. Could you help me, please?   Plan My current plan is free, th...

Emilia_8

Community Legend

3805 Views

14 replies

2 likes

  • 3805 Views
  • 14 replies
  • 2 likes

Superuser Contribution I can not use spotify after validating my gift card

I validated my gift card last night and I received a validation email but I still do not use Spotify. Can you help me ?

Newbie

I validated my gift card last night and I received a validation email but I still do not use Spotify. Can you help me ?

Petya

Community Legend

665 Views

2 replies

0 likes

  • 665 Views
  • 2 replies
  • 0 likes

Solved!! Gift Card Refund or Credit

I was given a gift card for Christmas and I found through these posts that gift cards for Premium with Hulu are not applicable to an account. That information is not made readily available to customers. I would like a Spotify representative to messag...

Visitor

I was given a gift card for Christmas and I found through these posts that gift cards for Premium with Hulu are not applicable to an account. That information is not made readily available to custome...

KossB

Roadie

1649 Views

2 replies

0 likes

  • 1649 Views
  • 2 replies
  • 0 likes

Problem with Premium for Students Subscription

Hello, I have a Spotify account in the US. I have had Premium for Students since December 26, 2018 and pay $5.40 per month. However, on December 27, 2019 I was charged $10.81 and my account now says that its Spotify Premium with Hulu. I never made th...

Visitor

Hello, I have a Spotify account in the US. I have had Premium for Students since December 26, 2018 and pay $5.40 per month. However, on December 27, 2019 I was charged $10.81 and my account now says ...

Billy-J

Spotify Star

717 Views

1 replies

0 likes

  • 717 Views
  • 1 replies
  • 0 likes

Solved!! Lost Gift Card Code

I recently purchased a $60 digital gift card via PayPal as a Christmas gift for my mother. She accidentally deleted the email from Spotify containing the link / pin code and so she is unable to redeem the gift card. Is there any way to get a replacem...

Casual Listener

I recently purchased a $60 digital gift card via PayPal as a Christmas gift for my mother.  She accidentally deleted the email from Spotify containing the link / pin code and so she is unable to...

Billy-J

Spotify Star

3915 Views

5 replies

0 likes

lost gift card code
  • 3915 Views
  • 5 replies
  • 0 likes

Superuser Contribution Google Home Mini Offer says ineligible, but I meet all criteria

PlanPremium FamilyUSA DeviceGoogle Pixel 3 XLMacbook ProOperating SystemAndroid 10, iOS My Question or IssueI meet all of the following criteria but it says I'm inelligible. Here are some reasons why your account might not be eligible:You subscribe t...

Casual Listener

Plan Premium Family USA   Device Google Pixel 3 XL Macbook Pro Operating System Android 10, iOS   My Question or Issue I meet all of the following criteria but it says I'm inelli...

lucygucy24

Visitor

10862 Views

44 replies

19 likes

  • 10862 Views
  • 44 replies
  • 19 likes

Solved!! Duo Plan - Not eligible

Plan : PremiumCountry : UKDevice(One Plus 6 / Macbook Pro late 2016) My Question or Issue Hi there, so I have been using Spotify as a premium member for years now, and recently wanted to subscribe to a Duo plan with my partner who has a free Spotify ...

Casual Listener

Plan : Premium Country : UK Device (One Plus 6 / Macbook Pro late 2016)   My Question or Issue   Hi there, so I have been using Spotify as a premium member for years now, and re...

Emilia_8

Community Legend

5809 Views

3 replies

0 likes

  • 5809 Views
  • 3 replies
  • 0 likes

I should be getting three months free but I’m being charged

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Billy-J

Spotify Star

856 Views

1 replies

0 likes

  • 856 Views
  • 1 replies
  • 0 likes