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Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
127048 Views
69 replies
9 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
53673 Views
87 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Casual Listener
226677 Views
142 replies
12 likes
When paying for this month's subscription I was charged 6 times the same amount! That's insane. What can I do to fix this issue? I am not logging through facebook and everything is working fine on my paypal account. please help! Thanks
When paying for this month's subscription I was charged 6 times the same amount! That's insane. What can I do to fix this issue? I am not logging through facebook and everything is working fine on my...
Spotify Star
384 Views
1 replies
0 likes
PlanPremiumCountryUSA My Question or IssueI was on a student account for the last year and am unable to verify that I am still a student. Can someone please help me understand how I can reverify? When i try to through spotify it says it is unable to ...
Plan Premium Country USA My Question or Issue I was on a student account for the last year and am unable to verify that I am still a student. Can someone please help me understan...
Community Legend
340 Views
1 replies
0 likes
HiI paid for 1 year premium subscription last night. it was okay until today that it shows im not premium anymore.I even got screenshot after paying.I don't know what to do?Here is my receipt number :Receipt 1170842449042107-1-1i hope that somebody c...
Hi I paid for 1 year premium subscription last night. it was okay until today that it shows im not premium anymore. I even got screenshot after paying.I don't know what to do? Here is my rece...
Spotify Star
407 Views
1 replies
0 likes
PlanPremiumUSA My Question or Issue I have had the Hulu Spotify subscription for over a year, 4/12/2018 activation date. Today, I had to unlink my Hulu account and recreate a new account, because someone had gained access to my account, and a device ...
Plan Premium USA My Question or Issue I have had the Hulu Spotify subscription for over a year, 4/12/2018 activation date. Today, I had to unlink my Hulu account and recreat...
Community Legend
739 Views
1 replies
0 likes
Hi, I would like to have a premium subscription, but can't activate it, because with the same card I already had a free trial in the past.There is no any possibility to start a payment, only with trial - but I can't have it, because I already had it....
Hi, I would like to have a premium subscription, but can't activate it, because with the same card I already had a free trial in the past. There is no any possibility to start a payment, only...
Community Legend
1156 Views
1 replies
0 likes
PlanPrepaid PremiumCountryIndia My Question or IssueI specifically signed up for premium because of a couple of albums that I am interested in (e.g. https://open.spotify.com/album/0QnGh9VFugCVd5o6BNliRU - Jagjit Singh & Chitra Singh ' Come Alive In A...
Plan Prepaid Premium Country India My Question or Issue I specifically signed up for premium because of a couple of albums that I am interested in (e.g. https://open.spotify.com/album/0Q...
Music Fan
1147 Views
2 replies
0 likes
PlanPremiumCountrySingaporeDeviceRedmi Note 5Operating SystemAndroid 8.1.0 (Oreo) My Question or IssueI actually was on student subscription and thought the subscription would auto last all the way until my student duration end which is in 2 years, u...
Plan Premium Country Singapore Device Redmi Note 5 Operating System Android 8.1.0 (Oreo) My Question or Issue I actually was on student subscription and thought the subscription woul...
Community Legend
605 Views
1 replies
0 likes
That account is legitime?
That account is legitime?
Spotify Star
473 Views
1 replies
0 likes
Hi There Currently on a Spotify Free account, cancelled Premium a while ago due to some financial stuff I was going through. I believe that my account may be locked out of starting the subscription again due to failed payments trying to go through. I...
Hi There Currently on a Spotify Free account, cancelled Premium a while ago due to some financial stuff I was going through. I believe that my account may be locked out of starting ...
Gig Goer
625 Views
2 replies
0 likes
Hi,A month ago I subscribed to a duo plan, but after the first month free Spotify has charged me the standard rate and my partner lost access, what to do? PlanPremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iO...
Hi, A month ago I subscribed to a duo plan, but after the first month free Spotify has charged me the standard rate and my partner lost access, what to do? Plan Premium Country Dev...
Community Legend
590 Views
1 replies
0 likes
I can't use my Spotify Premium gift card and it doesn't even work
I can't use my Spotify Premium gift card and it doesn't even work
Community Legend
661 Views
1 replies
0 likes
PlanPremiumCountryczech Device(iPhone 6sOperating SystemiOS 12 My Question or Issuei payed a premium and it payed 8€ is that normal
Plan Premium Country czech Device (iPhone 6s Operating System iOS 12 My Question or Issue i payed a premium and it payed 8€ is that normal
Community Legend
426 Views
3 replies
0 likes
PlanFamily PremiumCountryPortugalMy Question or IssueI want to change my payment method. I followed the FAQ's guide, but I can't find the option to update my payment method under Subscription. (see imgs attached)
Plan Family Premium Country Portugal My Question or Issue I want to change my payment method. I followed the FAQ's guide, but I can't find the option to update my payment method under Subscripti...
Spotify Star
754 Views
1 replies
0 likes
PlanCurrently FreeCountryGermanyDeviceOP3Operating SystemAndroid PMy Question or IssueHi, recently I wanted to give the 3 month Spotify Premium Trial a try but whatever I do it keeps saying that this option is not available for me (blue box above pay...
Plan Currently Free Country Germany Device OP3 Operating System Android P My Question or Issue Hi, recently I wanted to give the 3 month Spotify Premium Trial a try but whateve...
Casual Listener
479 Views
4 replies
0 likes
Hi I got a gift card worth 60 euro for spotify premium. I peeled it off a little abruptly and now the pin is completely illegible. What can I do? The store doesn't accept refunds because they said I have to contact spotify.. Thank you. Plan 6 months ...
Hi I got a gift card worth 60 euro for spotify premium. I peeled it off a little abruptly and now the pin is completely illegible. What can I do? The store doesn't accept refunds because they...
Community Legend
630 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Star
1088 Views
6 replies
0 likes
I have that problem that I delete my old account (I cant log in), but still payment go. I don´t know how to stop it, because I cant log in.
I have that problem that I delete my old account (I cant log in), but still payment go. I don´t know how to stop it, because I cant log in.
Community Legend
321 Views
1 replies
0 likes
In the attachment, there are my credit card receive and spotify web account doc exist. Each month Spotify charge money from me once a month but in August 2019, they charge twice money one in 20th of August other in 27th August. Why ??? PlanFree/Prem...
In the attachment, there are my credit card receive and spotify web account doc exist. Each month Spotify charge money from me once a month but in August 2019, they charge twice money one in 20th of ...
Community Legend
537 Views
1 replies
0 likes
Hey everyone! I had to recently update my payment information because my wallet got stolen, however since I just got the cards a few days ago I hadn't gotten around to updating my Spotify. I had the Premium $10/month + Hulu bundle that apparently doe...
Hey everyone! I had to recently update my payment information because my wallet got stolen, however since I just got the cards a few days ago I hadn't gotten around to updating my Spotify. I had the ...
Roadie
3033 Views
3 replies
0 likes
INone of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryUSADevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating SystemWindows 10,etc.) My Question or Issue...
INone of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country USA Device (iPhone 8, Samsung Galaxy 9, Macbook Pro ...
Spotify Star
520 Views
3 replies
0 likes
