Banned for reporting a bug

[Crashrybak]

Plan

Premium

Country

Usa

Device

V 50 ThinQ

Operating System

Oreo

My Question or Issue

So I attempted to report a bug and my email was deleted from them. I lost my premium, playlists, and had to make a second account. Below are pics of the bug and the adorably callus, prewritten response. 

[Katerina]

Hey there @Crashrybak,

Thanks for posting about this here in the Community!

Since you've already reached out to our support teams, we'd recommend getting back in touch with some additional details.

This way, they'll be able to take another look backstage to help reunite you with your original account.

On another note, you mention having troubles with the app - just to confirm, are you still having experiencing this error message?

If so, any relevant details on what's happening exactly would be helpful.

Let us know how you get on! We'll be right here if you need more help.

Have a lovely day 🙂