Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5979 Views
  • 23 replies
  • 2 likes
  • 5979 Views
  • 23 replies
  • 2 likes

I Can't change my CreditCard - No puedo cambiar la Ttarjeta de Credito

PlanPremiumCountryChileDeviceiPhone 8Operating SystemWindows 10My Question or Issue Estoy cambiando la tarjeta de credito con la que pago la suscripción y me alerta de que esta no pertenece a mi país ¬¬, actualicen su información por favor. Debo camb...

  • Casual Listener
  • Plan Premium Country Chile Device iPhone 8 Operating System Windows 10 My Question or Issue   Estoy cambiando la tarjeta de credito con la que pago la suscripción y me alerta de que es...
  • CMellaAbadal
  • Casual Listener
  • 606 Views
  • 7 replies
  • 0 likes
  • 606 Views
  • 7 replies
  • 0 likes

Superuser Contribution Sharing to Instagram Story Not Working

PlanPremiumCountry ChileDeviceSamsung Galaxy Note 9Operating SystemAndroid 9 My Question or Issue Al momento de querer compartir lo que estoy reproduciendo en instagran stories no me aparece la opcion, Spotify esta en al version 8.4.95.785 e Instagra...

  • Casual Listener
  • Plan Premium Country  Chile Device Samsung Galaxy Note 9 Operating System Android 9   My Question or Issue  Al momento de querer compartir lo que estoy reproduciendo en insta...
  • Katerina
  • Spotify Legend
  • 698 Views
  • 3 replies
  • 0 likes
  • 698 Views
  • 3 replies
  • 0 likes

Solved!! Error Using Hulu With Linked Premium Account

Since the news broke that we can have a base Hulu plan free with our Spotify Premium account, I linked the two in order to benefit from this. Ever sense, whenever I go to Hulu's main page the attached screenshot is what I'm presented with. I can acce...

  • Casual Listener
  • Since the news broke that we can have a base Hulu plan free with our Spotify Premium account, I linked the two in order to benefit from this. Ever sense, whenever I go to Hulu's main page the attache...
  • aaksern
  • Casual Listener
  • 475 Views
  • 2 replies
  • 0 likes
  • 475 Views
  • 2 replies
  • 0 likes

I bought Spotify premium for the wrong account

So basically, this morning I bought a Spotify premium subscription with student discount, but accidentally did it for the wrong account... I thought about buying it again for the good account and then cancel the other subscription, but the thing is I...

  • Visitor
  • So basically, this morning I bought a Spotify premium subscription with student discount, but accidentally did it for the wrong account... I thought about buying it again for the good account and the...
  • Brunelicia
  • Community Legend
  • 491 Views
  • 1 replies
  • 0 likes
  • 491 Views
  • 1 replies
  • 0 likes

UK Premium Accounts and Hulu

I've been reading about the Hulu being free for Spotify Premium users but is it just available to subscribers in the USA?

  • Visitor
  • I've been reading about the Hulu being free for Spotify Premium users but is it just available to subscribers in the USA?  
  • Loxer
  • Community Legend
  • 4625 Views
  • 1 replies
  • 0 likes
  • Hulu-spotify
    uk
  • 4625 Views
  • 1 replies
  • 0 likes

Solved!! Can we not gift subscriptions anymore?

I remember a few months back I was able to gift a 1-month subscription to a friend. I plugged in my payment info, they received an email, and all was good. Now not only can I not find that option, I don't see anything anywhere that says that this fea...

  • Casual Listener
  • I remember a few months back I was able to gift a 1-month subscription to a friend. I plugged in my payment info, they received an email, and all was good. Now not only can I not find that option, I ...
  • Matsudano
  • Casual Listener
  • 517 Views
  • 2 replies
  • 0 likes
  • 517 Views
  • 2 replies
  • 0 likes

Playlist functionality

I am new to Spotify and I am used to Pandora functionality. I have created a playlist in my Spotify Premium account and have added music to it, but it seems limited to only the exact songs I've added to the playlist/ How do I get Spotify to automatic...

  • Casual Listener
  • I am new to Spotify and I am used to Pandora functionality. I have created a playlist in my Spotify Premium account and have added music to it, but it seems limited to only the exact songs I've added...
  • Bittencourt
  • Spotify Star
  • 336 Views
  • 3 replies
  • 0 likes
  • 336 Views
  • 3 replies
  • 0 likes

Student Subscription Issues

I went through the verification to prove I'm a student and had the $5.99 plan showing on my account, but I was charged the regular price of $9.99 and when I check my account it's not showing the student rate anymore, but the regular rate. How do I go...

  • Visitor
  • I went through the verification to prove I'm a student and had the $5.99 plan showing on my account, but I was charged the regular price of $9.99 and when I check my account it's not showing the stud...
  • OneByBoo
  • Roadie
  • 237 Views
  • 1 replies
  • 0 likes
  • 237 Views
  • 1 replies
  • 0 likes

Premium Lite

So I was thinking (while listening to Spotify) and I was thinking of a Cheaper / Premium Lite. I am in a school of around 700 students (high school). I asked around a lot of friends and other people around the school (150+), “who uses what spotify?”,...

  • Visitor
  • So I was thinking (while listening to Spotify) and I was thinking of a Cheaper / Premium Lite. I am in a school of around 700 students (high school). I asked around a lot of friends and other pe...
  • Loxer
  • Community Legend
  • 259 Views
  • 1 replies
  • 0 likes
  • 259 Views
  • 1 replies
  • 0 likes

Combining Spotify/PS Plus/Hulu Subscriptions

Is there a way to get the discounted PS Plus & Spotify Premium alongside the Spotify Premium & Hulu plan all for the same account? If so, how would you go about this?

  • Visitor
  • Is there a way to get the discounted PS Plus & Spotify Premium alongside the Spotify Premium & Hulu plan all for the same account? If so, how would you go about this?   
  • Loxer
  • Community Legend
  • 365 Views
  • 1 replies
  • 0 likes
  • 365 Views
  • 1 replies
  • 0 likes

my account keeps getting charged earlier every month

PlanPremium FamilyCountrySwedenMy Question or IssueHi,I got family premium jan-25 and payment went threw jan-28 and then I thought I would get charged again around that date in feb but instead got charged feb-18 and this month spotify tried on mar-14...

  • Visitor
  • Plan Premium Family Country Sweden My Question or Issue Hi, I got family premium jan-25 and payment went threw jan-28 and then I thought I would get charged again around that date in feb but in...
  • OneByBoo
  • Roadie
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Superuser Contribution **bleep** as usual. (Aka someone is using my account)

Well, well, here we are again. Now my girlfriend is facing the same issue as I did two month ago - someone keeps highjacking her Spotify account and starting playback of music she does not listen to. Interestingly it is always -in my opinion- bad rap...

  • Regular
  • Well, well, here we are again. Now my girlfriend is facing the same issue as I did two month ago - someone keeps highjacking her Spotify account and starting playback of music she does not listen to....
  • Katerina
  • Spotify Legend
  • 271 Views
  • 3 replies
  • 0 likes
  • 271 Views
  • 3 replies
  • 0 likes

Premium does not work

PlanPremiumCountryGermany My Question or IssueHey guys, I am subscribed to a Premium Spotify account since over 3 years now, never had any problems. Since a week, it says I only have a Free account on my phone (Samsung S5) and Laptop (Lenovo Yoga). T...

  • Visitor
  • Plan Premium Country Germany     My Question or Issue Hey guys, I am subscribed to a Premium Spotify account since over 3 years now, never had any problems. Since a week, it says I o...
  • Loxer
  • Community Legend
  • 605 Views
  • 3 replies
  • 0 likes
  • 605 Views
  • 3 replies
  • 0 likes

Solved!! My spotify subscription on my galaxy s8 wont let me cancel

PlanPremiumCountryAmericaDeviceGalaxy s8Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI signed up for the free trial on my phone for the premium back in february 2019 and was planning on canceling the subscription since ...

  • Newbie
  • Plan Premium Country America Device Galaxy s8 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I signed up for the free trial on my phone for the pr...
  • Brunelicia
  • Community Legend
  • 489 Views
  • 1 replies
  • 0 likes
  • 489 Views
  • 1 replies
  • 0 likes

Family premium account

PlanFamilyCountryPortugalDeviceiphone and android´sOperating SystemlatestMy Question or Issuei always have been family account, yesterday my credit card was changed, and all my family menbers went out of the account. i want them back. as you can see ...

  • Casual Listener
  • Plan Family Country Portugal Device iphone and android´s Operating System latest My Question or Issue i always have been family account, yesterday my credit card was changed, and all my fami...
  • Billy-J
  • Spotify Star
  • 397 Views
  • 3 replies
  • 0 likes
  • 397 Views
  • 3 replies
  • 0 likes

Spotify premium and hulu

My Question or IssueSo I already have Spotify Premium and I have had it for a little while now but I just saw the Hulu advertisement and I added it does that mean I'm paying for Spotify and my Hulu account for just 9 99 for both of them or what is th...

  • Visitor
  • My Question or Issue So I already have Spotify Premium and I have had it for a little while now but I just saw the Hulu advertisement and I added it does that mean I'm paying for Spotify and my Hulu...
  • Loxer
  • Community Legend
  • 373 Views
  • 1 replies
  • 0 likes
  • 373 Views
  • 1 replies
  • 0 likes

Can't redeem my pin

PlanFree/PremiumCountryBrazilDeviceAsus Z3Operating SystemAndroid My Question or IssueI just bought a card to redeem but the system says it's not valid. I have the receipt saying it was validated. Anyone can help?

  • Regular
  •   Plan Free/Premium Country Brazil Device Asus Z3 Operating System Android   My Question or Issue I just bought a card to redeem but the system says it's not valid. I have the re...
  • hulbero
  • Casual Listener
  • 539 Views
  • 5 replies
  • 0 likes
  • 539 Views
  • 5 replies
  • 0 likes

Remove subscription from third users

PlanPremiumCountryArgentinaDeviceSony M2Operating SystemAndroid My Question or IssueHi! This is my Issue: I was dating with a girl, some months ago. I boughtspotify premium for her with my credit card. Now, we are apparted and I wish to quit her subs...

  • Newbie
  • Plan Premium Country Argentina Device Sony M2 Operating System Android   My Question or Issue Hi! This is my Issue: I was dating with a girl, some months ago. I bought spotify premium...
  • Brunelicia
  • Community Legend
  • 326 Views
  • 1 replies
  • 0 likes
  • 326 Views
  • 1 replies
  • 0 likes

buy gift card in Ecuador

Country Ecuador Device(iPhone 7)Operating System(iOS 10) My Question or IssueI´m doing a giveaway in Ecuador, I want to give to the winners 10 premium accounts for 3 months.In Ecuador it currently won't be possible to purchase gift cards so I don´t k...

  • Visitor
  • Country  Ecuador   Device (iPhone 7) Operating System (iOS 10)   My Question or Issue I´m doing a giveaway in Ecuador, I want to give to the winners 10 premium accounts for 3 ...
  • Mantisentil
  • Community Legend
  • 2028 Views
  • 1 replies
  • 0 likes
  • Ecuador
    Gift Card
    Payments
  • 2028 Views
  • 1 replies
  • 0 likes

Cobro de servicio no emitido

PlanFree/PremiumCountry DeviceOperating System My Question or IssueMe cobran el servicio de plan familiar premium y no cuento con el servicio, porque me dice que tengo que contratarlo de nueva cuenta.Ademas removio la opcion de invitar a mis familiar...

  • Visitor
  • Plan Free/Premium Country   Device Operating System   My Question or Issue Me cobran el servicio de plan familiar premium y no cuento con el servicio, porque me dice que tengo que c...
  • Brunelicia
  • Community Legend
  • 280 Views
  • 1 replies
  • 0 likes
  • 280 Views
  • 1 replies
  • 0 likes