Payment fails no matter what

[pineapplealp]

First of all, I am really disappointed of you and the way your system works. 

I got a notification of my failed payment yesterday morning. We have been subscribed to Spotify Family for 11 months now. And all 6 of us are thinking of leaving. Here's why;

As the one who pays the bill, I instantly tried to solve the problem thinking it would not turn out to be a big deal. I tried ALL the credit cards I could find, literally, friends', neighbours' but no... PAYMENT IS FAILED that is what it says. I have tried ALL of the methods you listed under the "Help" thing AND cancelled the premium membership to buy it back as the last "suggestion" said. Did not work either. Me and the other members of my family plan are undescribably uncomfortable with the situation because they have not been able to use their Premium accounts EVEN when we WANT to pay YOU guys. 

So please do not automatically comment to this post with the screenshot of the "Help" section. It does not work. Cards we tried are not closed to online purchases or foreign ones in that matter. They are not expired, have enough money, and my account location is the same as the credit card I m currently using and trying to PAY. We tried the incognito mode, cleared the cookies, tried in different browsers, phones, computers. 

I really do hope someone gets in touch with us because we need our membership back ASAP.

[pineapplealp]

Forgot to mention, I called the bank as well, 3 times actually. They are certain that the problem is you since i am able to use the card ANYWHERE else.

[bjja123 · Accepted solution]

See if you can get hold of them via  a Chat Request on the Spotify website: https://support.spotify.com/us/contact-spotify-support/?contact