Payment got deducted through UPI but Premium not activated

[rusrushal13]

Plan

Free/Premium

Country

 India

Device

Oppo A71

Operating System

Android 7

My Question or Issue

 The payment got deducted through UPI but my premium didn't get activated. Can anyone check what is the issue? I am attaching the screenshot too for further reference.

{snip - Community Moderator edit}

[Maxim]

Hey @rusrushal13,

Thanks for coming to the Community.

I'd recommend clicking on '+VOTE' in this Ongoing Issue. That way, Spotify will know that more than one user is experiencing this issue.

🙂

[natkoul]

Plan

Free/Student Premium

Country

 India

Device

Redmi Note 5

 

Operating System

Android 9

My Question or Issue

 The payment got deducted through UPI but my premium didn't get activated. Can anyone check what is the issue? I am attaching the screenshot too for further reference.

[slopingflame]

same here, just now paid via upi and it didnt get activated,

came to community just to post the same question.

It activated for u or it get refunded. ur help will be really useful. thanks 🙂

[avbj6s4jg65t5in]

Plan Free/Premium

Country India

Device Redmi Note 4

Operating System Android 7

My Question or Issue The payment got deducted through UPI but my premium didn't get activated. Can anyone check what is the issue? 

[Novy]

Hi there @avbj6s4jg65t5in, 

Thanks for reaching out about this in the Community. 

If you're still having issues, we'd recommend taking a look at this article where you'll find a few tips on how to get your Premium subscription to work. 

In case this doesn't do the trick, you can get in touch with our Support team here. They'll be happy to assist you further and check if everything is in order with your payment. 

We'll be right here if you have any other questions.

Have a good one!

[justiakar]

the same problem is happening again, payments are charged but the premium is not activating...

[Novy]

Hey there @justiakar,

Thanks for reaching out here in the Community. 

We'd first recommend logging out and back in a couple of times. This can help synchronize the information on your account so that you can see your Premium features. 

If this doesn't do the trick, you could try waiting a few hours as there's a chance that your payment is still being processed.

In case you can't see your Premium subscription and the payment was successful, you can try reaching out to our Support team here for further assistance.

Cheers!

[Du14]

Estou passando pelo msm problema n, descontou o Premium duol da minha conta e não tô conseguindo acessar 

[Maddu]

Tentei comprar, foi cobrado e n renovaram minha assinatura