Re: Payment got deducted through UPI but Premium n...

SNitish · 2019-10-23

Plan

Free/Premium

Country

India

Device

Moto G4

Operating System

Android 7

My Question or Issue

The payment got deducted through UPI but my premium didn't get activated. Can anyone check what is the issue?

Billy-J · 2019-10-23

Hi @SNitish, thanks for reaching out to the Community!

Sorry to hear this.

Could you try logging out/in of the Spotify app? If that doesn't help, could you try following some troubleshooting steps here?

Let me know how this goes 🙂

Billy-JSpotify Star

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Note: I'm not a Spotify employee.

SNitish · 2019-10-23

Hi Billy-J , thank you for replaying.

I tried logging out/in from the app and followed the troubleshooting steps but still no change.

Billy-J · 2019-10-23

Thanks for following those steps!

Can you let me know your subscription status in your account overview page?

Keep me updated 🙂

Billy-JSpotify Star

Help others find this answer and click "Accept as Solution".

If you appreciate my answer, maybe give me a Like.

Note: I'm not a Spotify employee.

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