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Payment issue

Payment issue

 

Plan

Free

Country

Egypt

Device

Oppo A1k

Operating System

Android 9

 

My Question or Issue

I tried to join the offer of 2 month for free and I cancelled the subscription just the day before it ends as I wasnt sure about my card balance, I'm trying again now to join premium and it keeps saying Something went wrong, Try again or ask for help.
I tried using a laptop on another browser and the same issue is facing me. Kindly assest.

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Reply
1 Reply

Hey @Yehia,

 

Thanks for reaching out about this and welcome to the Community.

  

It'd be good for you to wait a few days and try with your card again in a private/incognito window, preferably with a laptop.

 

If you're still experiencing what you reported even after waiting a few days, make sure to take a look at this support site article and follow the relevant suggestions featured in the section Credit/debit card.

 

Let us know how you get on. We'll be here if there's anything else we can help with!

Mario Moderator
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